Peter is an awesome, knowledge and helpful store manager. I've been taking my car here for years…read moreand he doesn't force anything, just gives honest advice. Even did me a solid that he could have charged me for and didn't. I'll be back!

I had too many issues to report here. These guys helped me get my vehicle back to safe driving. I…read moreappreciate there honesty and concern for me.

Stopped in without an appointment for a slow leaking tire. They took care of it (found a nail in…read moreit) and patched it. Great service, very professional and courteous and efficient. Been here before and will return. Highly recommend.

I made an online appointment on Friday the 10th of October for Monday the 13th. I received a…read moreconformation email shortly after submitting the request. I also received a "friendly" reminder text on Sunday about my appointment on Monday. Fast forward to Monday morning I arrived 15 minutes prior to my scheduled appointment at 8am. Imagine my surprise when I see a sign on the door that states they are closed. Amazing customer service. (sarcasm) I'm sure others had this same issue. Maybe online booking isn't for Henry's.

Friendly Associates and appropriate services. Prompt service when you schedule in advance and are…read moreon time. Pleasant environment.

I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time…read morethe new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon Cabral informed me that he already applied a discount better than the coupon, and discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed... a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon Cabral of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's Cabral's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for... better yet, get a second opinion elsewhere.

We were in a pinch with a nail in our tire at 6:45pm with all 3 of our kids and the service manager…read moreIan was phenomenal! Took our car, and got everything squared away very quickly! Above and beyond customer service

I rarely update my reviews, but recently felt obligated to. In the midst of the bizarre storm of…read moreApril 2016, my windshield wiper broke. Frantically concerned about how I would make my way home from work, I contacted Ed. He proceeded to head out in the snow, purchase the parts needed, drive to my place of employment, and re-install the broken wipers. Most repair shops would charge a premium for such service, however, Ed's prices are even across the board. If I was not a loyal customer to Ed, I am now. Thanks Ed!

Honest and trustworthy, as a woman who needs someone to not take advantage and overcharge this is…read morethe only place I go.

I have been going to Fawzi's since Fawzi left JC Repair many years ago. I have brought my car…read morethere and usually was given a good experience, quick, thorough & meh with price. However, over the past two years I have spent close to two thousand dollars in repairs. The last three repairs.... $300+ April , 2025., $600+ November/ 2024 & $700+ August/2024. There are more repairs but, those are a few examples. I have been told by the mechanics themselves they run diagnostic to see what the problem is. And yes I'm their defense my car is a 2001 Honda Accord, I am disabled and cannot afford another car at this time. However, if they believed the car has reached its end, why keep almost literally stealing my money. The truth could've saved me thousands. So, six days after my car breaks again l, called to report the problem . The rude phone attendant told me "yeah just have it towed there & it's gonna be about a week!" I stated, "my car was just there six days ago, you had it for a week already, you had it for a week a few months ago as well and I'm not paying for yet another tow!" He told me he could have the car towed on Monday, claimed to write down my address and phone number, that was a week ago today and still no call, no apology, no professionalism, no customer support. I am disappointed beyond measure & disappointed that a good mechanic/owner let poor staff ruin his once reputable business.