Had a small leak in my rear tires for almost a month and been looking for someone to assist…read morelocating the source. Gave this place a call and they said they could take a look. They found a leak caused by a small nail, and they patched it up. Asked them if they could just check my other tire, and funny enough they found one there too. Got two tires patched and was in and out in less than 30 minutes. The pricing was very fair and felt it was worth bringing in for them to locate and repair. As someone that's also in the Waipahu area, this place is great for getting my tire services done.

Best in the business. Look no further if needing anything done for your tires. I believe they can…read morego up to 30" tires. One stop shop no doubt when it comes to tire repair and needs. Not to mention they live up to the business name and are 110% very affordable compared to the market out here in the islands.

Do NOT go to the Honolulu/Mapunapuna location ! ! ! The Company Core Values states that: "Service…read morethat goes the extra mile! Because we're the experts and we care about your safety, we take extra care when inspecting your vehicle and tires. We gain trust by doing what is right. We built our business based on trust and avoid anything that will break that trust." This is false advertising. My husband went there for a simple service regarding his tires. He agreed to their premium price. Without going into detail, there was a serious safety issue with my husband's car. My husband informed them about the problem; however the representative was reluctant to investigate the problem. The representative stood by his "experienced service staff." So my husband went to a reputable tire company to investigate the problem. The company discovered and concluded that American Tire Company negligently installed the tires improperly. Moreover, American Tire Company installation standards are generally set for commercial vehicles and NOT according to the specific type of vehicle that requires service. There is a sign in their office disclaiming that they are not responsible for any damages to the owner's rims but they claim to be very careful. Now I understand why they posted that disclaimer in the office. I issued a complaint with BBB. American Tire Company failed to offer any reasonable settlement. The Honolulu location is not trustworthy. I remember when the company was on Colburn St. when the company first started. SHAMEFUL! ! ! Maybe this location suits commercial vehicles only. "Quality repair services" ..."perform accurate and friendly auto repairs and tire services" is false advertisement. "We maintain a culture of respect, honesty, and commitment that extends to our people; both internal and external." These are all false statements in their website. "Caveat emptor! ! !" My advice is ....don't go to the Honolulu shop.

I needed an alignment. After reaching out to several shops, this one was most helpful and…read moreresponsive. I spoke to Daniel, who explained things to me clearly and welcomed me in when I was ready to get the service. Kainoa was also very helpful. I had shown up early one morning, without an appointment, hoping to get in for the service, as my Ohana were visiting and I wanted to take them around the island. Kainoa got me in immediately and the usual hour and a half time allotted for an alignment went by more quickly than expected and we were on our way. There was a part I needed to replace in the back tire, which the mechanic found during the alignment. After a few weeks of waiting, the part came in and I took my car back to American Tire. They took care of everything promptly and efficiently. Even gave me a ride home (because they weren't too busy and had an extra person on the clock. This service is not usually provided, just fyi. They went out of their way, instead of having me wait for the work to get done plus the realignment, which would take approx 4 hours. Dre was super nice and we talked story on our short drive. Once finished, Dre came back to pick me up. He's a very nice young man. These gentlemen are professionals and yet, make you feel like family. Highly recommend American Tire Company, Kapolei

Did my lift here years ago, also this event happened years ago. (review is very late, but started…read morethinking as I saw ads for them on Facebook regularly, people need to be aware of their practice) apparently they didn't tighten the steering knuckle lower 2 bolts on my Tacoma, clearly before I left I saw a thread sticking out on the lower control arm bolts, didn't say anything as I'd thought they'd honor their work, and thought they possibly even messed up the threads on that bolt that was loose which is why it didn't go all the way in, (as a mechanic I'm not going to touch something I'm afraid will break which would turn to my fault, liability is pretty important in the automotive service industry) they reassured me before I left that everything was perfect even though the skid plate wasn't installed as well until I said something, then within less than 6000 miles down the road and within less than a 6 month period, lower control arm came loose and went straight to the floor, took it back to them with a tow truck and they charged me for the labor to replace a lifetime warranty part from rough country as well as a CV axle that got damage due to collateral damage from the bolt coming loose. Clearly they didn't tighten the bolt with their response as "we loctite everything" well loctite only goes a long way when the bolt is torqued with a torqued wrench. A real shop would've comp everything and own up to their mistake and repair it for free due to technician negligence. But that didn't happen, rather just down another couple hundred dollars, around $800-1,000 to fix their mistake. But I mean the lifetime part was free which was great, one company at least honored something. Never coming back here again, neither will ever be involved with this shop ever again. Still have my receipt and can easily warranty stuff yourself on rough country website. Wasn't going to argue with these guys in person as they're pretty intimidated and aggressive when you put them on the spot. So it's easier to result in online reviews and let people know their practice as they're also firm with whatever they say with no room for talk or solution unless I'm guessing legal action is taken or a harsh review is made. They honestly just hungry for money, made the victim an even bigger one.

**update I received a message from the Manager (owner?) who…read moreapologized for the phone call being less than responsive He encouraged me to go into the shop and they would work with me on this matter I appreciate the offer I purchased 4 rims and tires 4 years ago Barley put 25K miles on them and one of the rims is cracked and can't be repaired So I need 4 new rims; new quote is double the price and no offer for a discount or free installation ($160-$200) Just a cold response and not even thanks for calling; he knows I'm a prior customer I'll never shop here again or recommend this place to friends and Ohana Very disappointed I hope others have a better experience; fyi the young lady I spoke to last week was much more friendly and polite

Needed a Pirelli run flat tire and Tires Today had exactly what I needed. They even delivered it to…read morethe repair shop. Very helpful and courteous staff. Big mahalos for the great service and aloha.

Wonderful customer service from phone to check out! KALANI was very respectful, thorough, and…read morehelpful. Tires were great quality for a very reasonable price. Location was easy to find, get in and get out. Much better than any experience I have had in Waipahu or Sand Island. 10/10 recommend!

I placed an order for two tires that needed to be replaced on my vehicle. The tires arrived quicker…read morethan expected, and someone called me promptly to schedule an appointment for the following week. On the day of my appointment, I arrived about 10 minutes early to check in and drop off my vehicle. I was told the service would take about an hour to an hour and a half. That timing worked for me, so I went to grab something to eat and do some shopping nearby. My vehicle was ready right at the hour-and-a-half mark. However, the very next day, the tire pressure warning light came on, along with a "Service Tire Monitor System" message on my dashboard. One of the newly replaced tires is no longer registering any pressure. I also noticed that my tire valve caps were not put back on. I've been calling multiple times a day, every day, and no one answers the phone! I had to schedule another appointment, and the earliest available time was a week out. This has been extremely frustrating, especially after what initially seemed like a smooth experience.

Thank you, Stephen for the great customer service. He gave us great insight on what was going on…read morewith our tires. He was also very funny and hospitable, which is a plus in sales. Even though I spent $591 in one hit, his jokes made it hurt less. Due to being an executive member, I am able to come in as bright and early as 9 AM tomorrow to get my tires changed out after purchasing today. Well.. that's enough big girl purchases for today. I'm going home,

Early Sunday morning, a nail punctured my tire and triggered a low tire pressure warning. I went to…read morethe Kapolei location, which is open on Sundays. Unfortunately, the tire was out of stock, so the repair had to be done the next day. However, as soon as the tire arrived from another branch, Eita at the front desk promptly called to let me know, and Haven, the technician, handled the tire replacement smoothly and efficiently. I was extremely satisfied with the entire experience. The pricing was reasonable, and there were no issues at all throughout the two-day process!

I'm honestly pretty shocked by the lack of care here. If you're okay with your wheels getting a…read morelittle beat up, this is the spot. When I picked up my truck, I noticed the damage and spoke to the front desk. He literally told me their equipment is old and that damage is "expected." That's a wild thing to say to a customer. One of my center hub caps has a deep, long score where it looks like the tech tried to pry it off instead of doing it properly. What's worse is the installer clearly knew they did it and just didn't say anything. I've got video of all four wheels from drop off, so I know for a fact that wasn't there before. The actual work quality was just lazy. They used stickon weights, which is fine, but they didn't even clean the surface first. Wont be surprising if they don't stay on. On one wheel, they placed weights almost opposite of each other. Pretty much just canceling each other out and adding unnecessary unsprung weight for no reason. The ride feels a little bumpier than it did on my old, worn-out tires. My guess is that they didn't road force the tires, maybe because they don't have the equipment or the staff isn't trained on it. Idk. I even had a missing valve stem cap. The front desk guy just put on a random mismatched one. I had all four matching OEM caps and they didn't replace the stems because I got TPMS. April Arzadon was the salesperson on the ticket and Ezekiel Lyau was the tech. It's been two weeks since the guy at the counter took photos of the damage and said the manager would handle it. Couple days after pick up, I called back, and while the manager supposedly got the message, i never actually talk to the manager. They just keep using the front desk as a middleman. The only reason this isn't a 1-star review is because the online booking was easy and the price was ok, but the "savings" aren't worth the damage and the total lack of accountability. I may have to take it to another shop to get the tires rebalanced. We'll see.

Went to get the brakes changed. When they called they said to pick up the next morning. We did…read more When trying to reverse it didn't move!! It was in reverse and it was stuck!! They didn't explain why or how the heck it happened! I still got charged!

RAF's have been such a blessing for us. When I first moved back to the island it was so hard to…read morefind a good mechanic. RAF goes above and beyond to make sure my car is fixed. I now have come to RAFs for a couple years now anytime I have an issue. Rafs is my #1 go to, they are dependable, fair, and provide not only exceptional customer service, the quality of service is top notch. I highly recommended RAFs!!! RAF is the most kind and honest mechanic I have come across in a long time. mahalo

Everything went smoothly, from checking in my vehicle to paying for the work done. The job was…read moredone in a timely manner which was my main concern. I will definitely let friends know that Lex Brodie does great work in a timely manner. Also, everyone was very polite and friendly - Terrific customer service.

My 2010 Tacoma has been bouncy when driving over uneven road conditions. I was concerned and…read morebrought the truck into the Waipahu location for inspection of the struts/shocks, wheel alignment and associated items. I authorized work be performed as/if necessary. The Brodie team evaluated the truck and found no mechanical problems existed and no work was necessary. There was no charge for the inspection. How surprising! Their honesty is outstanding. Thank you Lex Brodie... I will continue to bring in my vehicles for servicing