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    Jack Frost Heating and Cooling

    5.0 (10 reviews)
    Closed 8:00 am - 7:00 pm

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    Ask the Community - Jack Frost Heating and Cooling

    Review Highlights - Jack Frost Heating and Cooling

    I called Jack Frost and Ralph came out at the end of the day, and explained exactly what was going on.

    Mentioned in 7 reviews

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    Advanced Heating & Air Conditioning - New installation of a Payne condensing unit.

    Advanced Heating & Air Conditioning

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    Daniel was very thorough with my AC tune up check up couldnt have asked for better service I…read moredefinitely recommend. Thank you for taking care of our AC unit

    Thank you for your response. I also want to clarify a few things. I already paid for the annual…read moremaintenance, which includes the technician's time, experience, and diagnosis that's exactly what the maintenance fee is for. On our phone call yesterday, you mentioned you didn't feel like bringing the filters I already paid for because of my review. And even though your technician didn't finish the maintenance service, I've decided to leave things as they are. But I absolutely would not recommend your business to anyone else. When you called me, it wasn't about making things right, it was simply: take down the review, I'll take my part back, and we go our separate ways. And now in your response here, you're saying you'll "always be here if I need assistance in the future"? That just feels insincere. Also, you mention that the value comes from training and experience to know what's wrong and why. Again, that's what the annual maintenance fee covers, which I already paid. Your technician told me the part wasn't working and that he couldn't finish. There was no breakdown. I was simply told the part cost $325. That is not transparency. (The part is $15 on amazon for anyone reading this, do your own research). I stand by my review so that future customers can make informed decisions, just like I would want for myself.

    We Care Plumbing, Heating and Air

    We Care Plumbing, Heating and Air

    (24 reviews)

    Cameron did an excellent job. The kind of work we expect to come from We Care. He also found that…read morewe had a bad air gap and a leaking, rusty garbage disposal which needed to be replaced due to his thoroughness. He was transparent and showed us a video of the additional hidden problems we had. We were very appreciative of the work that he did and we would recommend him and We Care to any of our family and friends as well!

    I am a long-time WeCare customer and a "member". I called today to schedule a tune-up/cleaning for…read moreour HVAC system, something I do regularly every six months. I knew it would be around 6 weeks to get someone here. The first guy I spoke with said the earliest he could get a technician out would be, "sometime in OCTOBER." I told him that was unacceptable and to please connect me with a manager. That person then passed me off to another person. Customer Service person #2 never confirmed my name or contact information. She stated WeCare was, "just at your house in May" (Wrong! They were here on January 23rd!) and that they have, "called and called and left voice mails and you never bother to call us back." I kept asking if she had the right person and repeatedly demanded that she QUIT TALKING OVER ME and listen to me. This went on for several minutes, her accusing me of just having had the company here and also not returning their calls. I raised my voice and said, "You have the wrong person! Look at my almost five full years of plumbing/HVAC service with your company!" She replied, "Laura, do NOT raise your voice to me!" Um, people, I am NOT LAURA. The rudest customer service, ever. I am shocked at how WeCare, Temecula's customer care has absolutely nosedived. This woman accused me of so many things and SHE HAD the wrong person. She refused to take the time to confirm my contact information and service history with this company. Outraged.

    Jack Frost Heating and Cooling - hvac - Updated June 2026

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