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Frosty's Heating And Air Conditioning

4.6 (127 reviews)
Closed 7:00 am - 7:00 pm

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3 hours

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100%

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Michael L.

A regrettable update to my former glowing review - and why I would avoid Todd of "Western Air Conditioning Inc." I urge anyone to read this before hiring this clown. Him and I had a severe disagreement on the job he did (for brevity sake). This review won't focus on the work he did - but on his people skills and his attitude. The first red flag was - he never sized the unit - he bought it and then kinda just stood like a deer in headlights when it never fit through our entryways on time of install. He should have sized it like a professional...but shocker...the first major red flag indicating Todd isn't ...well: a real professional in my opinion. The issues however - began AFTER he installed the unit. When the A/C unit was blowing hot air - he made me wait 2 weeks cause he was booked, even though he should give priority to existing installs. I'm guessing it's because he makes zero dollars on a warranty call as opposed to selling people more Goodman units which may be for a profit/commission on actual service calls. Now - the real issue with Todd: his attitude - imagine a manchild basically. Shocking, I know! That a sole business owner would have an attitude..HMMM Perhaps this is why he runs his own business! So that there's no accountability for his demeanor/attitude? My opinion of course about solely him. Plenty of people run sole-owned businesses with class and decorum. Initially - when I told Todd the A/C blew lukewarm - he seemed to treat me like I didn't know what I was talking about - as if he or someone needs to go to Harvard to stick probes into vents. At one point he even texted me with "Well, you seem to be a technician" sort of jargon. His ego is insanely inflated in my opinion - and he does not like it when concerns of a constructive nature from customers are brought up, even if I made it abundantly clear I am not trying to be an expert in this. The amount of times he had to come out to deal with this would have had most people kind of throw their hands up and give up - but not me. Again his final visit - he was in denial the whole time there's an issue. When I inquired about something he simply replied "I don't know you tell me. You tell me why." (implying I think I know everything just because I'm bringing up valid points here of concern). Again - that whole "you think you're the expert" thing is tiresome - and he's full of that attitude if you dare even inquire about 1 legitimate question that may challenge his viewpoint or preconceived notions. When someone with a huge overinflated ego with delusional levels of confidence seems to think they know everything and nothing can ever be their fault - you usually have to hit them with the harsh truth. How do you explain the UPSTAIRS Unit barely being on 3 hours to reach 72F which is what the DOWNSTAIRS UNIT CAN'T EVEN DO LOGICALLY despite the upstairs unit being years older and it being hotter up there? A real long pause from Todd, visible frustration - because in my opinion he knew he couldn't snakesoilman / BS his way out of that one. He didn't respond - and I inquired again "How do you explain the upstairs unit working better and faster than the brand new downstairs unit where it's generally colder?!?!" Todd snapped "OK if you're gonna raise your voice, I'm walkin' outtah here!" Yes - my voice slightly raised because his condescending BS gets to you out of frustration - but I know I held back a lot compared to most people if they were in my situation dealing with his stupidity. Highly unprofessional, but at this point I expected nothing less from Todd. Not surprising he couldn't answer it - because there IS NO GOOD ANSWER to that. An in-depth dive on the company we made the check to "Western States Property Services Inc" - SHOCKER - they don't exist. Furthermore - Western Air Conditioning Inc. on Google is stated as located on "29701 Collier Ave, Lake Elsinore, CA 92530" - an address in the middle of a road - where there is no building - just an ARCO near the deserted Outlet Mall by the freeway. He also apparently has a Fontana location inside a health clinic "16854 Ivy Avenue, Fontana CA 92335"! This should tell you A LOT about Todd - the fact he doesn't list a real address for his business is suspicious to me! I'm sure it would be to many people... Furthermore - the California Licensure board shows no valid license for Todd - aka he's not licensed - a major red flag. Check out the images of him telling someone off who criticized his prices. Check out a former review buried deep of someone mentioning his poor attitude. Yikes. As it currently stands - Todd I am sure you're reading this and the tiny wheels in your small mind are turning up a dumb and incomprehensible answer to my review. Guess what, too little too late - I don't care. I'm sure you know everything, though

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10 months ago

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10 months ago

They were excellent. He came out on time, was able to fix problem immediately and his quality of work was exceptional. Recommend them always

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9 months ago

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2 years ago

Frosty never fails. They have saved our A/C in 2022 and this past week. They are as honest as they come! And excellent fast service!!!

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2 years ago

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5 years ago

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2 years ago

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2 years ago

Not good at all , they just want your money and not even able to fixed it! Absolute no no! Have to get another company you fix the problem!

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4 years ago

Great customer service and great pricing had my AC services through them and everything is all good for this heat

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Page 1 of 4

Ask the Community - Frosty's Heating And Air Conditioning

What do you charge for coming out to identify the problem? Is that fee applied to cost of repair? Thanks, Maria Perkins

Good afternoon Maria. I don’t charge a service call to come out. Too hot

View All 2 Questions

Review Highlights - Frosty's Heating And Air Conditioning

Did not charge me anything or even try to come up with any repairs, Todd thank you so much for your honesty.

Mentioned in 79 reviews

Read more highlights

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Fair pricing. Professional, friendly prompt service. Highly recommend. Offers good options in…read morepricing. Very knowledgeable

Thank you for your response. I also want to clarify a few things. I already paid for the annual…read moremaintenance, which includes the technician's time, experience, and diagnosis that's exactly what the maintenance fee is for. On our phone call yesterday, you mentioned you didn't feel like bringing the filters I already paid for because of my review. And even though your technician didn't finish the maintenance service, I've decided to leave things as they are. But I absolutely would not recommend your business to anyone else. When you called me, it wasn't about making things right, it was simply: take down the review, I'll take my part back, and we go our separate ways. And now in your response here, you're saying you'll "always be here if I need assistance in the future"? That just feels insincere. Also, you mention that the value comes from training and experience to know what's wrong and why. Again, that's what the annual maintenance fee covers, which I already paid. Your technician told me the part wasn't working and that he couldn't finish. There was no breakdown. I was simply told the part cost $325. That is not transparency. (The part is $15 on amazon for anyone reading this, do your own research). I stand by my review so that future customers can make informed decisions, just like I would want for myself.

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Used to use a local plumber when I was in restaurants and that company was too busy for me on my…read moreresidential need a few months back. Also decided to leave a review because of a longer term solution We Care helped me with.... we have a battery system at the house so thought we could run off AC forever and never worry about a utility bill. Wasn't the case. Had to wrestle with peak shaving the grid or cooing the house but not both. So back to...called out We Care for that plumbing issue and was just talking shop with the plumber, AJ. (Shout AJ)- he was super quick and showed up on time- I can't stand waiting for 4 hours for someone to show up in that last minute too. Dude ended up telling me that his company has an electric side and maybe look into adding a whole-house fan (ceiling). Dude called it- these things work so great. It's like a cheat code in the morning before the day starts, and hell of a lot cheaper than the night rates... so now my battery just sells more solar to the grid at the peak rate time instead of cooling down my house! Win-win!

I had we care come check my a/c and heater i was one of there customers that had a service contract…read morewith them they sent one of there technicians he came out of my attic were it's located to inform me that I need a new system $20k plus he new I couldn't go up the ladder I had just got out of the Hospitol he sent pictures of supposedly my system I called another a/c heater company who inspected my unit he said my unit was like new be ware of (we care plumbing )

Frosty's Heating And Air Conditioning - hvac - Updated May 2026

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