It took 30 minutes to get a burrito and sandwich at 6:10am on Thursday June 6th, 2019. Replace the staff they are useless as tits on a bore hog Update: came back next day same time. Ordered the brunch chicken bacon sandwich and a #21 they gave us too breakfast jacks???? Are you guys completely incoherent? The receipt says what I ordered yet you can't give it to me? Unacceptable read more

Unnecessary long waits when you have employees just standing around. Someone needs to get it together and read all these reviews on long wait times and horrible service. read more

Wow Jack in The Box have you No Standards? No One, I mean absolutely No Person in the place No Car behind me! They had me pull over into a parking spot and wait 17 minutes for my order! Surprise Surprise Surprise they screwed up my order! Forgot the ultimate cheeseburger all together! This Location Needs HELP read more

Terrible customers services. They always have excuses for all kind of problems. Oh sorry we don't take credits card at the moment, or sorry cash only. Or sorry, we don't want to server you right now, because we too busy sitting around doing nothing. This place really need management makeover badly. If you can't afford real customers services, please don't open a business. read more

Bad customer service. Need better attention in how you talk and threat a customer. Not everyone knows your menu.

The woman Athisa at the drive thru WTF with this attitude...the worst I have dealt with in a long time! This chain in general has the worst employees from CA, OR, WA and of course NV! It is "PEOPLE LIKE" her is what is ruining our country! First, last week at 6:30 am no one was there and the place was dark with no lights. This week when we arrive at 6:15am and again no would answer at the drive thru so we proceeded to leave and there was someone paying at the window so we drove up and Athisa did not want us to order at the window...so we left! UNACCEPTABLE BEHAVIOR FROM THESE PEOPLE! Jack in the box needs to get there shit together! read more

Terrible service, messed up everyone in my groups order and then said they didn't because that's what the receipt said even tho that's not what I ordered. And the diner was dirty as hell. Every trash can was over the top and trash on almost all the tables. read more

Jack in the Box - Bruh you can't be serious - Fast Food Near Me - Henderson, Nevada

Unfortunately the service was horrible. Very very slow, the team looked to be messing around instead of getting out food. I literally waited 30min in the drive through to getting my food. That was an insane amount of time and they forgot my condiments on top of it. Recommend GO SOMEWHERE ELSE. read more

I used to like this place when it was managed properly and the staff were friendly. I was in the drive-thru at 9:30 PM. A car was in front of me. They took his order. I went up to the comm and waited literally 10 minutes before driving up to the window. There was no response on the comm, no one said anything. The sign still said OPEN when I drove up. The time is now 9:40, waited 5 minutes until the car in front of me got his order. The time is now 9:46. I drove up and told the lady I waited at the comm but didn't hear anyone so I wanted to take the order at the window. She immediately cut me off and told me they're not taking orders anymore. She said her manager asked her to close down because they need to close by 10 PM. I never heard of such thing before. Literally wasted almost 30 minutes of my time at the drive thru and couldn't even take my order. I was basically right behind the car in front of me waiting to order like he did. Not sure if she was annoyed because I had hungry kids in the car from an evening out, or she just don't like to help and hate her job, but they had plenty of time to take our order but chose not to and wanted to close early. I arrived on time before they close and they still refused to take an order while I was already in like waiting. This is pure heartless behavior and just tells you how cruel and evil our world is. We're not coming here anymore. I'm not even going to waste my time going on your website and writing a feedback that gets ignored anyway. read more

Just tried stopping here before heading to California. 4 workers inside. No one answering the drive through window. Worker looked at us 4 times and made eye contact and gave an order to someone inside and then walked to the back to never be seen again. It's 10pm 12/22. This is outrageous. All we wanted was 2 large cherry Mello yellows. Sat there at the order box for about 5 minutes. Then at the window for another 10. Even talked to a worker that was outside smoking by the back doo and he said they'd be able to take care of us. Garbage. They need to just close this location. read more

Every time I come here at night they always mess up my order. Tonight in particular sometime after 2am 3/25 they forgot to add the cheese to two sandwiches. The tall skinny cashier asked for the sandwiches back to "slap some cheese on it" which seemed unsanitary considering we had already touched the food. Before giving us the two new properly made sandwiches he asked for the two sandwiches that we were first given in which normally I wouldn't care, but he was extremely rude about it. I highly recommend going to a different location especially if you are going anytime past 9pm and getting your order taken by the same cashier. read more

I had went to Jack in the Box recently, I usually get bad customer service. But, this was different, It was a new young lady there that I never seen, she happened to be African American and I believe her name started with an A. She had gave me top tier customer service. She had made sure I received all my food and it was correct, which I usually don't or it's wrong. Would come back again for that type of service. read more

Have eaten there several times tried most of the menu sourdough jack is my go to sandwich. I rotate between regular fries and curly fries. Service is as expected. Love the strawberry shakes however I'm told the machine is out of service probably 50% of the time. Get this fixed and you will add another star. read more

It's a larger Jack's than others on the road home. We stopped off for a breakfast sandwich. A combo with hash brown (tastes almost like ones at McD's) and Minute Maid OJ was under $5. Cup of Joe only $1.69. Bargain breakfast. The dining area is quite large and connects to AM/PM store with bathroom 3 stalls for women) and outside gas station. read more

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First I work next door so I'm a regular, I go there for lunch everyday for months and the same people working so they know me. I always order tacos no sauce and a grande burrito. Lately I must have said "Hello, how are you?" wrong or looked at them funny cause the last three times I order tacos they all came with sauce when I specifically asked for none. I don't grab the packets either cause I don't like the sauce. 3rd times a charm cause they won't receive my business anymore. The guy name Memphis needs to be fired cause I saw that guy yelling at a fellow employee over some bs. He the guy with a giant attitude, any ways You don't talk to others that way. You obvious wasn't raised right little boy read more

Went here around 2am. Considering it's a 24hr restaurant you'd think that they would have consistent drive thru time. We waited behind another car for 15 min before deciding to back out of the DRIVE THRU to leave. Will never attempt that again. read more

A ok Jack in the Box inside a truck stop with clean restrooms. Our food was prepared hot and fresh and seemed a little better than most locations of this chain. read more

Lilian in the drive through window is extremely rude and acts like you are interrupting her when you are taking your order. She also forgot some of our food and argued with us about it then when I asked for her name she laughed at me and covered her name tag. read more

this place is disgusting and the fries were deep fried and there chicken nuggets were burned and smelled like cocaine.

Customer service was terrible. Went through drive through and the guy working had such a bad attitude and got irritated when I asked to get a drink removed from my order before I paid for it (drink wasn't even ready yet). The guy looked straight at me and flared his nostrils and when he handed me my change back he shoved it into my hand and closed the window before I can ask for my receipt. read more

This place is horrible! Placed an order through the app on my phone. When we got here to pick it up, there was a sign on the drive through speaker that they were closed. Why are you taking my order and charging my credit card if you are closed!!!!?? Called the following day and spoke with the "manager" who directed me to call another location to try and get in touch with her manager, which when I called he wasn't there. Left my name and number and no return call. Called the location back and she tells me she can't cancel the order but she thinks if they don't fulfill it, I won't be charged. 5 days later now, check my credit card and I was charged and never got this food. Now I'm trying to call them and no one answered the phone. These people suck! I will never go here again. Now I have to call my credit card company to dispute the charge. This place sucks!!! read more

For a fast food place, service was impeccable. The burger was juicy, the vegetables crisp and flavorful. Thought it was great. Thank you so much read more

Fast Food? 35 minutes in the drive through then when they gave us the food then order was wrong. Was told by the young millennial who had a could give a crap attitude working the drive through that the food was wrong because we ordered it wrong !!! Don't waste your time at this establishment!!! read more

Out of about 6-8 visits over the past month to this location, I've only been able to get food one of those times. I usually get off work around midnight and its close to home so it should be easy. Every time I've tried to go through the drive thru over the past month, they've only been taking cash. Hence why I've only successfully gotten them once because I rarely have cash on me. For 1 or 2 of those visits they straight up said they couldn't make food either on top of not taking payments. How this location is surviving is mind boggling and I wonder how soon it will go under. By the time I were to drive and get money, I could just hit up a different jack in the box that does take my form of payment other than cash. At first I thought it was a fluke and maybe give them a couple chances cause things happen but at this point its obvious they're never going to be able to take anything but cash for whatever reason, so ill be going to other locations or restaurants. Good things in and outs open now until 1:30 so ill just drive there from now on. read more

Came here on 5/25/2019 around 2:35am. Ordered a sourdough Jack and a large curly fries. Got a large fries with half curly fries and half regular fries. Wtf? Charge me regular fries if you are gonna do that. Not cool. read more

On Sunday May 22nd @ 4:30p, I went to Jack-in-the-Box (Drive-thru) & ordered a iced coffee. I handed Ricardo a $5 bill, Ricardo handed me my change along with a receipt. When he attempted to handed me my coffee I asked him that I didn't need a receipt, & if he would kindly throw it away for me. He then proceeded to hand me my coffee, In the same time I handed him the receipt & he called me a bitch, & slammed the window shut. I then waited for him to come to the window, and he didn't. Another team member approached the window, I kindly asked him to get his team member who handed me my coffee to the window. I let Ricardo know that, That behavior is inappropriate. Regardless of how stressful the job may get due to short staff. I asked for a manger, he said they didn't have one on shift. I later called and spoke to Isaiah who was the manger on staff during the time of the incident. I gave him my name and number and asked him to have his store manager give me a call. I never received a call. I wrote a complaint thru their website and left my name & number for a call back and did not receive a call either. Today, A week later I called and spoke to the store Manger to find out that Ricardo is being trained to become a manger. And there was no consequences for his actions. His behavior is unacceptable & he needs to be terminated. He is not capable of withholding his behavior. If this is what Jack in the box allows, I don't want any part of this, & will not longer be supportive. I don't mind paying a few extra $ to go somewhere else. read more

If i can give zero stars I would. This place always has its systems down. They have the rudest employees. And even when they can give service they forget items in your order. They seriously need to be managed better. Seems like there is no order. read more

The little girl at the window today... horrible customer service. She didn't utter 3 words, had a horrible attitude and needs to be replaced. I asked her how her day was, she ignored me, she acted like we were bothering her and gave me a nasty look when she handed me our food. Would have gotten money back but didn't even want to engage with her since communication is obviously not her thing. Note to girl: you should happily greet customers and make them feel good about your establishment, that's what gets you paid! read more

Worst location ever. Always one person working and always says that they can't make food, yet are still open. Slow service. PLEASE CLOSE THIS LOCATION and open a better restaurant here. read more

We all know what Jack in the Crack food is all about so this review is for the Employees. Every time I come here the drive thru employees are upbeat, friendly, and smile when I pull up to the window to pay. I understand it sucks working in fast food and dealing with people in general but these girls n guys are keeping it classy and doing it with a smile. Thank you Jack in the Box employees. I wish I could remember the young African American girl's name who assisted me today, super nice and should be promoted. Whoever the manager and supervisors are, good job on training your staff! read more

As far as Jack in the Box goes, this place was definitely on top of it. The food is typical with the rest of the chain, but the service here was great. We had 3 separate orders in one car and they got them all correct, even the little things like 'no pickles.' We pulled around to the window and the guy was friendly, made a couple jokes, and gave us tons of ketchup when we said we wanted more. The food was done quickly, came out hot, and seemed fresh. Here's what moved it up from 4 stars to 5: In each bag (3 separate orders, remember?) there were THREE ranch containers along with the ketchup. 3 ranch dips for every person and we didn't even have to ask for them!! I don't care how trivial that seems, for a fast food chain they're going above and beyond. And it's in the same parking lot as an Arco/AMPM, so this is the perfect stop to eat and gas up before leaving the Vegas area altogether. It's about 20 minutes away from the strip, right off the 15. read more

I don't think this location has a full menu, it seemed pretty small. Though I haven't been to a Jack in the Box for years so I can't be sure. They serve breakfast all day which is great, sometimes you just can't make the breakfast cut off at other fast food locations, especially after a night in Vegas! I had my heart set on breakfast, but ended up getting a grilled turkey, bacon sandwich which sounded pretty tasty. It took awhile to get our food considering the place wasn't packed at all. My husband and I were both pretty disappointed in the sandwich, it had some gross sauce on it that we both did our best to wipe off. Yuck! Totally ruined the sandwich. Maybe I should have stuck with a breakfast sandwich! read more

So I'm on my way out of town to visit family in california and I am a little low of gas and figure I better fill up before heading out. At the M casino near the edge of Vegas I see they have a gas station pretty much connected to the place. Noticing the Jack connected to the place I figure what the hell and decide to grab an early lunch. The place is obviously brand new, the whole building is sparkling clean and everything is shiny. Nice photos all over the place from what I can only assume are old Jack commercials, very tasteful. They even have something that I have never seen at any other Jack, a cool new kiosk where you can order food without having to actually talk to anyone. Cool little device, but not all the necessary given how friendly the staff were. Food was pretty good, got a sirloin burger with a side of egg rolls (god I love those egg rolls). The egg rolls were a little over done but piping hot and I got everything extremely fast. All in all a good meal and good service with an excellent location just as you are entering or leaving Vegas. Gas was fairly cheap, food service was quick, and the employees were friendly. read more

These dumb motherfuckers can't do one thing at a time let alone the three or four things they are attempting at once. Take one order at a time and maybe you'd get things done faster then trying to take two orders at once and then micromanage the cooks and other register all at the same time, you can't even get my order right so let's start with that dummies!!! read more

They take way to long there's deadass only two drivers that ordered food and it's taking 40 mins to get sum tacos SMFH ‍

This place was good, fast, helpful and convenient. After a long drive from Utah, we passed by this Jack in the Box/ARCO/ AMPM carwash location. It was just right off NORTH Interstate 15. There was a drive thru but we went in anyways to go to the AMPM store inside. Got a bottled refreshment and proceeded to stand in front of the Jack in the Box cashier, who helped us right away. Orders were placed and the cashier (Dolly) provided me with possible non-meat options. She had a nice smile and very pleasant. We dined in (Grilled Chicken salad, french fry, large drink and curly fries) and sat on one of those tall bar stools with table. Clean tables, btw. Our order was called out almost immediately and she gave us the cups for the drinks. Self service on the sodas, utensils and condiments. We liked this place. It was before the usual lunch crowd so the place was empty. But the crowd started coming in as we were mid-meal. Gas station ARCO gets good steady flow of traffic and the drive thru at Jack in the Box was busy. I ordered a few items to go and my house dressing for the jalapeno stuffed peppers and onion rings (breaded with panko) were plenty. Salad was fresh and held up in the car during last weekend's 113 degree heat. Will definitely keep this place in mind and will come visit again next time. read more

If I could give it zero stars, trust me I would! I've gone to this jack in the box numerous times thinking they would have gotten it together each time but I guess not. The staff is just straight up rude, all they wanna do is get you out of the drive thru and they don't listen. I couldn't tell you how many times I've gone there and asked for a Dr. Pepper and they gave me coke and the food is literally just thrown together, it doesn't even look good! Very disappointed that the customer service isn't there AT ALL. read more

They close registers from 4-5am everyday and dont tell customers because they want to claim to be open 24 hours per day. Driest burger in all of Las Vegas. The worst part of living near the M casino is that This is the only Option. read more

Ok I kid you not, the people who take your order at this place are hilarious. I have NEVER seen them in a bad mood, it's trippy! You know you have good management when... I gave this 4 stars though, because they messed up my order. =) No tomatoes and mayo, does not mean no lettuce and bacon & leave the tomato while you're at it... hahah it's alright, ill still go there anyway, they make me laugh read more

Horrible service the manager is no help and the food takes so long to come out seen the two lady's get a refund in front of me all bad