They must have new people because the guy who took our order and delivered food at the drive up was awesome. He apologized for us having to wait a few minutes in the drive up, read back the order and provided excellent customer service overall. What a gem!! Isaiah was his name and he was amazing. read more

Interior smelled like festering urine. Cashier was apathetic. You can be fast food and still take pride. Disappointing.

For only being remodeled a couple years ago, this is one of the worst Jack-in-the-Box locations anywhere. Food quality is horrible. They never get the order right and they take forever. Today I ordered two tacos and got home to two tacos with no lettuce and one was so badly stuck to the wrapper that when I tried to slide it tore apart in several pieces. These two tacos had obviously been sitting there for long enough that the taco had completely adhered itself to the wrapper. My burger tasted like Doodoo. Avoid this Jack in the Box that all cost.... read more

Chocolate cake well it was OK. They made the drive-through so long just for a milkshake but they gave me a chocolate cake for free. I think they should answer more fast to drive-through orders. The service was OK the ambiance was ok. read more

I went to Jack in the Box in Orcutt late this afternoon for an early dinner. I want to complement the young staff for their friendly customer service. It was so nice to be treated so kindly as an elderly person. What a wonderful team you have! read more

They're always forgetting an item that you ordered or making it wrong. They take forever in the drive thru. Their sodas are awful! They don't taste good at all, always very flat. The restrooms inside are very disgusting, the floors are sticky, writing all over the walls and floors. The toilets are scary to even get close to! It seems as though the owners of this place just completely gave up on it. This place needs all new training in everything and the place it self needs a lot of work. Wouldn't recc this place read more

Out of town and went to this Jacks because it was close to where we staying. Went thru drive thru and screen was blank and wondered if they were open. After about 2 minutes I get a "what's up? How can I help you? Then laughing. Caught me by surprise. Ordered saucy popcorn chicken combo with curly fries. When we got the order it was non sauced chicken with regular fries and cold. Like exactly the opposite what we ordered. Seeing other recent reviews seem like the present employees and their service is subpar. Hope they get the training they need so the service is better at this location. read more

I had a quick breakfast burrito and a crossient burrito. The burrito was pretty good, loaded cheese and bellpeppers sausage, hashbrowns, and onions. I can't do too much complaining, but it was good Customer service was pretty decent, they were nice and orderly. It is a good place to drive in and drive out. I use to come here after every gig and order a big Jack. read more

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Drive thru was going quick and the food was coming out fresh! Shoutout to Kimberly, Jose, and Lalo for putting up with all the orders and still trying their best!! I asked for extra lettuce on my tacos and everything was better than I expected. Too many reviews bashing on these workers but they forget that Jackinthebox gets so many cars all at once during their rush and not everyone is nice so i can see why they appear "rude". What goes around comes around, for sure! I'll definitely be stopping by more often and I really hope they will be working nights because they helped finish my birthday in a great way! After all, little things go a long way!!! read more

If I could give them a no star, I would the ladies that took my order was nice ,but that was it..They took forever to get our food and there was only two of us in the drive thru and there was no one inside the restaurant either. She made us wait by the front door and all of a sudden a big rig truck came in, I'm guessing to deliver your guys stuff and instead of driving safety he almost crashed into my car with my kids in it we were stuck between the building and big rig I told him to move he eventually did and I drove around him.. he seemed in a rush because he got out and started pounding on the door..very disappointed with this location. This is a second time I had problems here I will not be coming back. read more

The drive thru order is always wrong. This time it was so wrong I had to waste my valuable time driving back from home to get it fixed...if they want $20 an hour, they should darn well earn it. They are a bunch of privileged kids acting like gods gift to the world. I hope Jack in the box corporate penalizes this garbage franchise. I am pissed as heck right now read more

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Stopped at Jack here on a recent road trip. I got me the tacos and Jack sourdough burger. Ordered fries and drink. Good place quick service. I always want the curly fries and ranch dip. Love it. read more

This place just seems to get worse. Had to repeat my order 3 times. Asked?? Please make sure my fries are hot??? Of course, I told him my last two orders of fries were cold. Had to ask for KETCHUP!! NO NAPKINS!! THIS, wasn't a busy time. They need to go up, not down. Don't know what they are doing, use to be pretty good. Not enough help?? Someone who can take a order??? read more

Haven't had Jack in the Box for years. Ordered the spicy chicken meal with curly fries- all of it was delicious!!!! All of the food we ordered was good and hot. I'll be back to this location. read more

We ordered 5 meals and they gave us the wrong meal and we were missing a burger at the drive thru. They asked for our bags back and they proceeded to give us a hard time. They were very defensive. They asked us what other bags we had in the car. (It was a gas station bag with snacks in it) My husband and I knew then that if we continue we were going to have an argument with them and risk something happening to the food since they took it back. So we just said everything was fine. And they gave us back the food. Sure enough a bug was in one of the burgers. And we did not eat any of it. Luckily for us we are from out of town and will not be returning here. Others that do. Don't hand them back your bags. read more

Food service has gotten better I've seen that they brought the 2 kids with the glasses back I think one of them is named Gabriel always getting my food ready I ask what changed and said that the old manager quit that's why the service is getting better because she didn't know what she was doing. Only gave it a 4 star because that one middle age girl with a Hispanic accent was giving attitude read more

I don't know who the manager or owner to this jack in the box is but it has gone downhill big time!! They never have lemonade or ranch anymore then they ran out of napkins, so they gave napkins from the bathroom and the fajita pita had only two pieces of chicken in it!! The only saving grace is the drive thru worker who is always nice bc I'm sure she feels bad that they are out of everything all the time. If you're going to charge so much for fast food you should really make it better and have all your supplies ready. read more

When we arrived to dine in, shortly after 4:00, there was no other customers in the walk in dining room. After a few minutes, one of the female employees came up to take our order. She never put it in the computer and states I will be right back. She completely disappeared to the back. Nobody else acknowledged us.. We waited for another 10 minutes and she finally reappeared from the back. So we finally gave our order. A few minutes later, we got our food. It was awful. There was so much mayonnaise and mustard on my hamburger, it was dripping everywhere. French fries and curly fries were ice cold.!It was the nastiest food ever. I used to eat there quite often, but I guess those days are over. Plus it was $26 just for 2 meals. read more

Waited in drive thru over 30 minutes with only one car in front of me at 9:30 AM!? When your customer is waiting that long, have them pull to the side so others can decide whether to wait that long as well or leave. Not everyone wants to wait in a drive thru line in the morning for over 30 minutes. Luckily McDonald's breakfast was still open and it literally had double the amount of cars in line; still got food quick, hot and made right. Do better. This place has gone down hill so bad. What a shame. read more

We will never go back to this jack in the box. It is so disgusting all the time. I went back to give them another chance and it was worse. Don't waste your time and money. I have more pictures it will only let me post 10 read more

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The monster tacos are a good buy. They are large. They taste good and a good buy. Special sauce's are available.

HORRIBLE location I'd give it zero stars if I could. they NEVER change their fryer grease the food is DISGUSTING , staff is horrible, forgetful and unprofessional, they are ALWAYS out of everything, the drive thru takes FOREVER. This location needs to get new management or shut down IMMEDIATELY read more

I walked into Jack in the Box today and I didn't know what to get and there was this worker who was wearing glasses and also had an Apple Watch. She recommended for me to get popcorn chicken with the sauces on them with the curly fries in the box as well and I have to say it was very good. It was so good that I would say it's so much better than what I normally get and I really appreciate that worker for the recommendation so would definitely come back here more. read more

Just go to McDonald's or taco Bell If it's like super late just take the small drive to the one in Santa Maria Idk go here day or night the service is rude, and idk if they play dumb or just are dumb they screw up orders, the food comes out meh like it's trash food I get that but go to the one in SM by Albertsons and it's like what you see on the menu on point. Was like oh man they screwed up my order but oh well, friend would be like oh the one in orcutt I was also just there they screwed up my order to. Now I make it a point to go more out of the way to go to the one in SM read more

Terrible multiple times I've been there I order and go up to the window and they explain they only take card or exact change lol Jesus why. I wonder how much food they throw away read more

Can you give a negative star? If I could I would. I was hopeful it would change with the remodel but it hasn't. The training or lack of is VERY apparent for this establishment. The staff, the service, the pace and the correctness... to name a few are horrible. They are all issues. I don't know what it is eXactly but I can tell you they are slow, you will repeat yourself 3 times, they will hand you the bags open and ready to rip, you may or may not get all you ordered, and even if you do, you will wait the same for a chicken nugget meal as you will for an order for 20. Get it together! Chances are up. I will go to the other side of town to get any jack in the box. read more

Rude, unprofessional employees in the drive through. No greeting, they just yell the total at you, "$1.59!!" They have no desire to be helpful or courteous. Whoever is doing the training needs to do a better job of training or hiring. read more

This jack in the box has the absolute worst drive thru service. Very slow and now are saying they can't give you your change because they're out be here is the management in this place? They don't even acknowledge you when you get to the speaker. Don't come here!!! read more

I get off work everyday at 6am and every time I go to jack in the box they're never open EVER!! I sat at the drive thru till 640am and nothing there's no way they're this lazy come in earlier and get ur shit done read more

I recommend y'all go after 11pm cause Gabriel and Edgar will most likely be working and the food will ALWAYS come out FRESH!! Always smiling and doing a good job. read more

Just got home from jack n the box I am missing food. My order was super easy and simple. A lemonade, 6 tacos and a medium fry. Did not get fries and only 5 tacos. Absolutely ridiculous that I need to double check such a small order. read more

Super clean and great/attentive service. Just traveling through and our food was given fresh and hot! Employees were very friendly and greeted us as we walked in. Bathrooms were extremely clean as well. Note that there is a sign that claims that they check the bathrooms hourly and if there is an issue, let an employee know. It definitely shows. read more

Been coming here since I was a kid. Came here tonight at 8:30pm and they weren't serving breakfast menu or shakes already. Never heard of that from a jack in the box, very disappointing. read more

terrible management and staffing. charged me 26 dollars and one cent for two fries and two drinks after telling me the price was 16.23. if i could give one star i would read more

Bruhhhhh, why y'all gonna hate on the O-Town classic with 1 and 2 stars? Who remembers walking here from Orcutt Jr High when we were kids and getting cheap tacos and a Jumbo Jack? 5 stars for putting up with us as terrible kids 20 something years ago haha. Also the people who work here now are super nice, and never mess up my orders. Props read more

Shitty customer service and I got food poisoning fuck this place . I would not recommend this place

This place is a disgrace. Food was ok but the Staff could not have been worse. She practically "threw" my change at me (coins dropped on the concrete) and then practically "threw" the bag of food at me. No smile (yes, we can tell behind the masks). Please teach your Employees that without Customers there would be no business and how Customers should be treated. Never an issue at the other Jack in the Box Restaurants but only this one. Shame on you for hiring people like that will run your business down the toilet. Many Friends and Family stopped going there because of the attitude of Staff. This was my last visit. read more

Can I give you some friendly advice, Fellow Yelp Reviewers and Wannabe Reviewers? Give some thought to your review. F'rinstance, gimme something to chew on. Ha! Get it? Chew on! (I'm on fire and in only the third sentence of my review! The Specialty Online Food Establishment Pulitzer is MINE!) Provide some depth, perhaps some humor, I don't know; Something. And check your spelling. A one sentence review containing mostly monosyllabic words really shouldn't have a misspelling. One day I shall compile a gathering of Yelp reviews I deem noteworthy based on the things I have seen. This generation. Oi! Back to your regularly scheduled programming; live from Jack In The Box Numero 189! Sure it's number 189 in the USA, but it's number 1 in your hearts. RIGHT off Broadway and shaded by numerous trees, this restaurant is Jack-tastic! (Okay, you can remove me from Pulitzer speculation with that last line, I deserve it.) I use the Drive Thru and have never been inside, though when driving around on my way to the Big Lighted Menu Board, it seems pretty clean and well manicured inside the store. I enjoy using JIB's Drive Thru's because they do something Awesome. They put two, I say TWO Big Lighted Menu Boards out there. So you can check out the menu before getting assaulted with the "Welcome to Jackimbox, Wanna try the new blah blah whatever?" pitter patter. You can get your head straight before ignoring their Corporate Edict. And their TV commercials featuring "Jack", the big headed "President" of JIB are pretty funny too. And they're open 24 hours! So all this sounds terrific, Rob! What about the food? Yeah yeah, I'm getting to that. Food is good, very good. Hot. Fast. What? You want more? Fine. From their expensive-ish sirloin burgers to "small" cheeseburgers, they make some of the tastiest fast food chain burgers out there. I even place one of them, the Sourdough Jack, as the 3rd best burger on my List of Best Burgers. They have Fries, Curly Fries, Onion Rings, Jalapeno Poppers, Mozzarella Sticks, etc. All delish. They have tacos that are legendary. No, not because they contain sardine, as is the Urban Legend but just because they are awesome. They serve great breakfast items that are available All Day Long! What a concept! None of this "It's 10:35am and we can no longer serve you French Toast Sticks, you dummy. Order a hamburger." bullsh*t. I really enjoy the Bacon Cheddar Potato Wedges. Ask for a side of Sour Cream and Ketchup and go to town on that Bad Boy. Nom! I haven't even told you about their seasonal shake flavors: Egg Nog!!! But it's time to wrap this up. You're a busy person and you need to get that vote for me into the Pulitzer people. I wouldn't pander to you, you're far too amazing to fall for that. I hope you enjoyed my review. I thought it wad good. read more

Ordered 2 ultimate breakfast sandwiches got 2 ham slices two cheese slices no bacon what is wrong with them we go there way to much and they screw up more then 70% of the time and I'm done is that hard to get it right and you call them and all they say is O were sorry next time just tell them your name and give you a sandwich so over it and they talk so fast you can't understand them half the time the screen doesn't work what a cluster F- -ck read more

Against my better judgement, I went out for a midnight burger run this past Friday night. Only thing one at that hour was Jack in the Box. The Jack on S Broadway had 12 cars in line ahead of me at the drive-thru so I went to the Orcutt Jack instead since it was on my way home anyway. Huge mistake! Ordered 2 combos, the Quad Bonus Jack combo and the Deluxe Fish Sandwich combo. Both sandwiches were disgusting and basically inedible. Neither was made to order as requested and both tasted like they'd been in the trash for days. The curly fries were lukewarm and overcooked, stale and I essentially threw away over $14 on the worst meal I've ever received from that location, most of which went in the garbage can. Not to mention, when I got to the window to pay, I only received one of the two as a combo and the quad they said I ordered by itself, which I didn't. Not sure what happened to the place after their big remodel, but I guarantee you, I will never go there again. Not ever. The store on S. Broadway is far superior in every way. And they're open 24 hrs. The Orcutt store isn't anymore read more