I come here every week, usually at night, and it's almost always the same guy working. First of all way to overwork your employees, lol, poor dude. But honestly? It's worth it. Since he showed up, the food actually comes in normal portions instead of whatever sad leftovers the old crew used to give. Shout out to management for finally getting rid of the old people who clearly didn't know how to do their jobs... or care about the food. Sometimes he takes orders a little fast, but at least everything's fresh and hot. So yeah, thanks to the new guy for saving my weekly visits and making the place not trash anymore. read more

Ugh. Im disappointed in my munchie meal because I asked for Onion rings and tacos for the side and got 3 onion rings and CURLY FRIES?! Lol. Its funny honestly but when you're craving onion rings, you want onion rings. I didnt even get my receipt to formally complain/ give feedback. but seriously. What kind of munchie meal is this? 4/5/26 ordered approximately 1:45 PM read more

Jack in the Box - Burgers Near Me - Riverside, California

Worse experience ever .... Went to get a fucking breakfast deal with the two BACON sandwiches and they gave me ham .. literally asked for it twice wtf . Now I have to go back and rectify this on my break ... pissed IMPROVE ON GIVING PPL THERE FUCKING CORRECT ORDER SIMPLE read more

@5:29 pm my cousin and I went through the drive thru. We ordered 1 jumbo Jack w/cheese 1 order of 2 tacos, 1 order of French fries. We got home about 3 minutes later only to find out the French fries were hard and cold, not even a hint of warmth!! The tacos had no lettuce, they were stuck inside the packaging. I called the store to speak to the manager, the woman who answered said she was the person in charge. I explained to her how horribly disgusting the food was, she said, oh well just come back we'll fix it I said, we can't come back. I had just had surgery and it was all I could do to get in the car to try to go back. Why weren't we given fresh food to begin with?? She said again, just come back. I asked what her name was and she hung up on me!!!! I really want the owner of the store to get back in touch with me ASAP!!! read more

This is one of the worst locations I ever been to. Says it's open and it's closed. Ordered on the app and arrive to the drive thru lane blocked and closed. Staff is normally unapologetic when expressing concerns of service. Items have been missed in orders countless times. It's a shame because this is a prime location and I genuinely wish this was a more desired fast food restaurant at this location. You are seriously better off going a couple of miles further down to the Jack in the Box on Jurupa Rd or even on Rubidoux Blvd exit if you're on the freeway since it's only 4 more exits after this one. read more

Always closed you think that's a location by the freeway would be open 24/7 ... when they are open the food is always cold

I was charged $6.47 includes tsx for a $5 Jumbo cheeseburger Jackpack!!!! I was just robbed by $1! Emp. was Jocelyn@ 7.55 pm 8/13/23. Stop charging people more than what the price is. If you stole from the cash register, then put it back from your own paycheck!!! read more

Jack in the Box - $5 deal that I was charged for $6.47!!!! My receipt subtotal is 6.00, tax is .47 cents=$6.47 - Burgers Near Me - Riverside, California

Bad service really rude and charge for sauce when they dont even offer you some is crazy on top of a $40=$50 oder is not okay !!! I've been to many jack and the boxes in the past and this location was not it for our family. Will not be returning for our future road trips/stops to eat. Ps have to put 1 star. Zero in my opinion. read more

Multiple times, they have messed up my orders. I have tried calling to let them know and they never answer the phone. I am very disappointed in the service, as it has never improved. read more

So why do I order six tacos on the app? Walk into the restaurant two people order after me and they get their food before I get my six tacos ???? How hard is it to make six tacos???? read more

Here in the A.M. & I appreciate the good service ! It's rare to have a full crew who is considerate of their customers, especially early in the day. The restrooms are clean & that is very well appreciated as well! Great job to this J.I.B. Rare asf so I had to leave a Yelp! read more

I went into the restaurant yesterday morning (10/21/2024) I saw a worker cleaning the floor and then picked up a trash can and moved it. She then proceeds to get a couple of tacos with no gloves or handwashing and puts the tacos in the fryer. I can only imagine what else goes on there when people aren't around. read more

Went through the drive thru and order a large drink with my meal and a 6 piece French Toast sticks. After we paid, the guy working the window hands me our food and closes the window, goes back and looks like he is complaining/arguing with the cook in the back while we are still waiting on our drink. He comes back to the window and I tell him he didn't give us our drink, hands it to me and we leave. We get home and see I was given a 3 piece instead of a 6 piece French Toast and can't even check if we were charged for a 6 piece because we were not given a receipt. Over all this place is always an issue. read more

I haven't been to Jack in the box in a while and as soon as I got to the ordering speaker the employee was very blunt and not friendly. Got to the window and she asked if we wanted sauces and I took a couple seconds to answer and she said no? Okay. I then told her the sauces that I did want, The employees name was Jessica, If you don't want to deal with people then don't work at a customer service place. Very disappointing. Also the tacos were skimpy and burnt so the shell was very hard. if I would've noticed how bad the food was I wouldn't have left. Would've just asked for my money back. Safe to say I don't think I'll be coming back to this location. read more

They're never open when they're supposed to be. Sat in the drive through waiting to be helped for 15 minutes finally drove up to the window at 3:18 when the worker came to tell me they close at 3:30. So they close at 3:30 but even though it was before then wouldn't serve and wouldn't answer when first pulling into the drive through at 3. Which is 30 minutes before they are supposedly closed. Girl just looked at me and closed the window. A problem every time I come to this location. read more

The service here was quick, but in a negative way. They're pushing food out so fast that they forget to pack my food correctly. This will be the 3rd time now that they forgot an item or 2. I'm basically paying these guy's and not receiving the food. read more

I don't normally come to this jack in the box but after tonight, I will definitely be coming back. Tonight's customer service was beyond excellent ! The 2 people in drive thru were amazing and the food was actually still nice and hot when I got home. Management should recognize and appreciate the great staff they have tonight. read more

Coming home late night and J&B was open 24 hrs and conveniently close I wanted a breakfast sandwich but they were advertising The Ultimate Bacon Cheeseburger I got both. I should've just had the Ultimate Burger only read more

Arrived at this location at 8:15 AM. I had to call this restaurant and ask them to unlock the door. I like to wash my hands before I eat so I always come inside the restaurantI. I was not greeted or really acknowledged. The door was just pushed open. They did not have the register drawer even ready to take orders. Also the restroom smelled like pee. read more

I had asked the nice person who took my order for extra pickles on both of my cheeseburgers. read more

Jack in the Box - Jr. Jumbo Jack Cheeseburger with extra pickles that I requested. - Burgers Near Me - Riverside, California

Service was horrible, I was in a rush to get to work and she took her sweet time to finish mopping and then went to get my food. She asked us to wait at the front so I was just watching her take her sweet time. read more

Why is the dining room still closed for walk in service? Terrible jack in the box has gone way down

0 out of 10 would not recommend! Horrible service if they don't want to make ur food they will say they don't have it. As well as they always get orders wrong and takes to long to come out. I wish I could give 0 stars. Worst jack in the box in the city. DO NOT COME read more

Old stale food flat drinks and I didn't get a recite I asked for replacement and they said I need a recite how can I provide it if I didn't get it in the first place read more

Marianne working the drive through was very rude, double charged me cause she messed up my order. Mgmt needs to re-train their employees. If you make a mistake why charge me .33 cents? Make it right and put your customers first. I paid for a mistake your employee made, with no compassion or apologies! Just give me more money! Hire better talent please! read more

Jack in the Box - the outside of the restaurant - Burgers Near Me - Riverside, California

What can I say. Think I have a few things missing here. The employes in the drive thru where nice, my problem is not the service but the food. Anytime we spend money on going out, let me remind Jack in a box, it's our hard earned money. You still charged me the same amount of money if this was a regular salad. But where's everything else and let's talk about the chicken breast, it's so small. If you want to waste your hard earned money on a mediocre food and maybe feel ripped off. Please continue to come to this location. read more

Jack in the Box - This is how is supposed to look like. This pic is from their own website - Burgers Near Me - Riverside, California

See all

I live right around the corner from this Jack in the Box. It's rediculois that not only once but twice they have put a car to prevent customers from ordering. Why even have the location open if you are going to allow your employees to do whatever they want. I thought that a business wants to make money and have happy customers but obviously they don't care for either. They just want to have employees that do nothing all day. read more

Jack in the Box - This is the second time I come here and they put a Car in the drive thru like this to prevent customers from ordering. - Burgers Near Me - Riverside, California

See all

I went this morning to Jack in the box store number 3193. I went through the drive through and was helped by Natalya. She deliver Amazing customer service. Extremely friendly and helpful. Thank you Natalya for making my family and I feel welcome. I would like corporate to know of what an Amazing job she is doing and representing your company. Can I have a number to call and request special recognition for her. read more

The service is terrible they always forget something and they never answer the phone they pick up the phone and you can hear them talking and laughing obviously they aren't that busy to be having full on conversation and not answer the phone the supervisor at night she is a snob doesn't care if you have a problem read more

This jack in the box used to be good. This location is fucking ass now. Seems like they make up their own hours of operation, constantly running out of food items and. Tell us they have six of an item left and forget to put them in the bag. This place can fuck off. read more

Jack in the Box - Burgers Near Me - Riverside, California

When you order the HOMESTYLE RANCH CHICKEN CLUB sandwich and this is what you get. If I'm paying almost 10 bucks for a meal I expect to get what I paid for and I called the store and no one answered or got back to me. read more

Jack in the Box - Burgers Near Me - Riverside, California

I thought Jack in the box was supposed to be opened 24 hrs? At least open for breakfast!! It's 6:00am and it's closed. Good thing I didn't order online, I'd be pissed read more

I order thru the mobile app and they forgot my 4 tacos. I had to go in to get the rest of my order. No big deal we all forget.... But when I got home my food was stale and my tacos were not crispy at all. So I decided to drive back (with the inedible food) to try to get a refund as this is super inconvenient and a waste of money. I am not happy with the blatant laziness. If you know food has been out for a while ask would you eat it? If not don't serve it to customers :( I have given y'all too many chances! Smh. read more

Today they gave me my burger without the bun I mean I had enough I can't deal anymore they're cheap and right around the corner from me but I can't keep playing these games everytime it's always something smh. read more

Rude customer service and always forgets the sauce. You have a simple job, read the ticket. Anyways. Will continue coming bc I like the tacos but this jack sucks lmao losers read more

This place is disgusting! Jack and the health department should shut it down! No wonder it's lunch time and there is NO CROWD! Food smears, debris, puddles of water all over dining area. Not very busy (3 tables occupied and no one in line), but not a single table is clean! The guy cooking has hair sticking up all over and no hair net. The counter girl (no name tag), doesn't have a clue--she's scattered and asking questions from other staff about every thing. I'm desperate enough to use the restroom! :-( I complained to the manager (no ID tag). Smiling, he said, "sorry about that." He then sent the counter girl out to push in all the chairs. That looks so much better than actually cleaning off the food and trash on the tables! Thx!! read more

Jack in the Box - Good smears, debris, puddles of water all over dining area. - Burgers Near Me - Riverside, California

See all

My wife drove through the drive through, made her order paid , drove in the parking lot and realized that they forgot an order. She went to the door and they told her she had to get back in line even though she explained that she was missing food from her order. She got back in the long line to get her food. She explained to the window representative that she had to get back in the long line again And the representative responded, " well I didn't charge you!" My wife then explained that it wasn't fair that she had to go all the way back in line because of their mistake, to get her food. The representative responded that my wife could've called the phone number on the receipt very rudely! After my wife got her food and came through the drive-through, we were in two separate cars, she explain to me what happened and by that time her food was cold! I then called the Jack-in-the-Box store and I spoke with a person by the name of Jamie, she said she was the person in charge and I asked her if she could give my wife 4 cheesecakes Because all their food was cold! She replied,"well the food gets cold". How RUDE! I then told her that she was very rude with her cut and dry attitude! She then responded, "well your wife was rude too and you can call the corporate office!" I definitely will not be going to that store anymore! I'm very surprised that you Jack-in-the-Box! read more

Jack in the Box - Receipt showing day and time - Burgers Near Me - Riverside, California

Terrible rude service at drive thru. They also did not give me back my change of 3$ and when I asked them for it the girl caught an attitude and closed the drive thru window and walked away. And my food was very bad too it made my stomach hurt really bad. Stay away from this place unless you want to get robbed of your money. That girl needs to get fired she is terrible read more

horrible customer service they lied to me about not having specific things on the menu and continuisly lied days after they even gave me dirty looks now and the food oftenly takes a while to even come out i dont know if its because they dont like me but i think they should fix this up read more

Omg this is so wrong, we stop to this Jack in the box cause it said on map that it opens at 6am. When my husband went they said that at 6am is when they start organizing. So lobby opens at 8am n drive thru at 7am. We waited for the drive thru n my husband went walking,since semi doesn't get thru. Long story short n not kidding,after on hr he got his meal. This is soo crazy read more