Excellent service from this location, food is always fresh when you order online or in person. I visit this location at-least once a week for early breakfast or late lunch. Sometimes they do get busy; especially during rush hour. To my surprise around 1/2am on the weekends; this location gets super busy at the drive thru because of the club goers and people from the bars. I really like the Jack in the box app for specials and rewards; so easy to earn rewards. Downfall is that there's a few homeless/druggie people hanging around the area; just be careful and always be vigilant. read more

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This place is TRASH This jack in the box is flooded with homeless people. They hang around the building and it's dangerous that they are begging right in front of the drive thru window. It is unsafe and dangerous especially at night. The service is horrible. Whenever you ask a question, it's like two people have to answer because the other one does not know English well enough. They don't even know the SAN DIEGO PADRES. How do they not know what their own special is. 0 STARS read more

Came through the Jack in the Box drive-thru because I was a little hungry. I usually don't eat here, and yeah :(this reminded me why. I got the Breakfast Jack combo $6.45 for a Breakfast Jack, hash brown, and a large coffee, which honestly is a solid deal. The Breakfast Jack is good, always has been. Coffee's good too, can't miss there. The hash brown though super greasy. First bite felt like putting Vaseline on my lips. I was hoping it'd be crispier, but nope same soft, oily vibe I remember. I'm giving it 3 stars, but that's just on the food. Service was good and the drive-thru was fast. Didn't go inside, so I can't speak on the ambiance. They do have some little cool labubu jack in box key chain holders check them out . read more

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Do not come here if you don't have at least a half hr to wait even with no line. They're the slowest location I've been to. Dirtiest. And unsafest feeling. Did I mention they work like koalas?! Sllloooooooowwwww mooooootiiiioooonnnnnn. PLEASE FOR THE LOVE OF GOD, HIRE THEM SOME HELPPPP! The girl was working alone and I realize maybe here were sick calls but if nobody can cover then maybe management should be looked at read more

I got the wrong food again! I called the store and the "store manager" sais she couldn't do anything to help. She said, park at the front please. I was already home! She didn't care. Horrible customer service, wrong food again, definitely my last time purchasing anything from this place. May the universe give you what you deserve. read more

Nasty manager doesn't care there's no toilet paper in the bathroom is a mess blood on the ground read more

Every time i accidentally stop here because i am not familiar with the area, the manager is informed of bathrooms being dirty with feces all over, toilet paper all over and I came on my lunch break to use the restroom. Manager says she didn't have time because not enough staff but there is no one in the drive thru. One person dining inside . read more

Jack in the Box - No one in drive thru. Not busy. - Fast Food Near Me - San Diego, California

I went in there just for a meal after playing basketball, there was a homeless guy stuck in the bathroom and a guy banging on the door cause he was about to deficate himself, besides that when I got my food I was eating it and when I finished almost all of it I noticed a hair in my food I got disgusted and went up to the counter and said excuse me there was a hair in my food, the lady proceeded to raise her voice and say "You already ate your food so what?" And snatched the food while the employees were all staring directly at me and I felt so embarrassed that I just wanted to leave I'm a 15 year old autistic kid who just plays basketball and does his hobbies and goes to school and I regret not demanding my fucking money back after that disrespectful service for absolutely no reason the place also smelt like shit read more

I'm still getting great service and speedy at that. If you have problems with speed maybe try going into the store and ordering inside. My rule is 3 or more cars, going inside. Food is consistent and they're friendly! read more

The location never open on time, why post business hours if you're not gonna follow them?

I just got done from teaching this evening. Michelle at the El cajon Blvd. location in city heights took my order tonight on 11.13.2025 and noticed my support animal who is 18 months old. She immediately asked if I wanted a "pup cup" for my hard working animal. I never have experienced someone so in tune and wanted to help me with my order and noticed my support animal. I am a first responder and and want to acknowledge her genuine compassion for animals. My dog dug his little head deep into the cup and I know him.... He will remember her. This was a unique experience for me and please let us all lift up these type of human beings. Thank you Michelle! We thank you for your kindness at this location. read more

I ordered my food on the app. Of course the line was very long. Had to wait forever. Said my food was gonna be done at 10:09. I was still in the drive-through until 1023 so when I got my food, my food was all cold. It's typical for Jack-in-the-Box though. read more

I don't know what kinda of o Operation their running over meat under cook and the Fries are super greasy and you can't even eat them please train your employees to do better job because you guys are charging very high but yet the food tastes like crap smh please avoid this location read more

I came here to really just give a review for the new boba milk tea!! It was good! The milk tea was tasty as well as the boba. I don't think I would pay 4.30 though for that size. Actual boba shops give you a lot more boba and more of your drink for almost the same price maybe just a tad more. Also we didn't get that much boba in our drink! Overall though it's tasty and if I want a quick boba in a drive thru I'd hit up Jack in the box! read more

Quality is inconsistent and they forget items. I shouldn't have to do inventory on my order before I get home and realize that there's fries or tacos missing. It's incredibly shitty to come home and realize that the combo you ordered didn't have a side read more

I have two complaints. First, whenever you are at the window and you pay, they have you drive around to the front to wait for your food, even though there may not be anyone behind you. My guess is that cars are timed in the drive-thru and they do this to make their numbers look better. It's a first world issue, but it's still annoying. My second complaint is that I believe they overcharge for their chicken salads. They make you pay for a salad without chicken, and then they add a second charge for chicken added. I know Jack in the box has gotten expensive, but I shouldn't have to pay $10.78 (before tax) for a mediocre chicken salad. The website says it should be $7.69. read more

This place is to exapensive to be coming in here with these horrible attitudes even the manager didn't say hi or great the guests Come on yall food is expensive enough nobody wants to be greeted with rudeness Get it together Management here is horrible Have your team greet customers!! And when taking the order try to be decent as well read more

I just went there ordered a jumbo jack combo with cheese. Received my order with no cheese, I let them know and they argued with me and finally just threw the cheese on. And earlier they were standing around ignoring customers and talking. They were just rude and arguemrmintive. I usually come in the morning or mid afterafternoon and their pleasant and profprofessional. However the cooks did a good job with my food,. read more

I see why this place only got 2 stars. I'm only giving it 1 star. I went here to get breakfast while my clothes were washing. I used the drive through and ordered a sausage breakfast jack combo that's about $7.20. She said that will be $14.40. I asked why so much ? She said that's for 2 combos. I corrected her and went to pay. I get to the window and there's a guy that appears to be a manager. I gave him my card to pay and he gave me my Orange juice . Be careful and ask for your card back, because it comes back slowly and not right away. I get my food and no thank you or have a good morning. I opened the bag and saw that my hashbrown was over cooked and hard. It seemed like the hashbrown was microwave to heat it back up. The sausage jack tasted okay, but wanted a hashbrown to eat with it. Yelpers, you have been warned of this Jack in the box. Yikes read more

The workers here are extremely rude and incompetent. The amount of attitude and excuses they give for their poor service is ridiculous. Very condescending tones. I'm just going to say it. They seemed racist. They were trying to provoke me into a screaming match. I'm black, and they were all Mexicans. They thought they could provoke me out of character so they could then call the police, play the victims, and act innocent. And why? Because I politely asked why the customers in the lobby were waiting a very long time. They immediately got defensive and said they had a lot of cars in the drive-thru. Somehow, making their problems, MY problems! Every customer is a priority, NOT JUST YOUR DRIVE THRU! You don't focus all your attention, taking back to back orders, and acting like people standing there looking at you aren't standing there. It all started with the manager, and then she pulled back and let her employee engage in very rude customer service. These people at this location DO NOT DESERVE $20 HR! This is the kind of service you get. It's actually gotten worse since they got the increase. They mess up more and are rude. Super arrogant attitudes. It's obvious an issue that they are well aware of, check out all the other reviews. Crappy customer service read more

. Thanks for Honoring your word. I came through the drive thru- last week. I was given the wrong burger- and when I got home found out at dinner... They only gave a single Jack no cheese. I ordered a Double Jack. Called the store, Dulce told me to write Her name on receipt - they would give free one. At later date. Thanks Ana for honoring my receipt when I walked into Lobby today. Plus a free French fry. You guys rock read more

These fools are rude and confrontational, they couldn't get your order right to save their skin. One word; slow. Avoid at all cost. Go to Shake Shack. read more

Jack in the Box - My dissatisfaction - Fast Food Near Me - San Diego, California

I would only suggest going to this location if you're getting food in the day time. I haven't had any problems with my order or anything in the day time but if you go at night, then be prepared with some unpleasant people hanging around at night lol. Some might even go up to your window. read more

really bad cuatomer service , cashier are super rude , i ask for ketchup and they didnt put on the bag , parking lot was super dirty and the waiting time on Dt is just way to long , the ambience on Dt was bad cashier was rushing me when inwas ordering , i dont like regular fries i always order curly fries , and containers was almost empy i will no coming bag , bad experience ever read more

Employees are still NOT following COVID safety protocols. Each visit to this location there is ALWAYS an employer not following best practices. Last visit: (1) Employee making food only had mask covering mouth but not nose. Seems to be a common theme here. A disregard for safety protocol. After viewing this behavior AGAIN. I decided to not order. (2) A contractor crew was also onsite at this location. Also not practicing proper safety protocols. read more

Not a bad Jack in the Box. My server was nice even asked if I wanted any sauces. It took a while to get my order . Probably because I requested well done fries. They also had several mobile call in orders ahead of me. No harm no foul. They did not have ketchup and napkins on all the tables, this in part separated them from a four star review. The fries were good. The fish sandwich was great. Alaskan cod with tartar sauce and lettuce. The drink dispenser has pleanty of choices. I'll be back when I'm in the area..... read more

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I stopped by this Jack in the box hoping to get breakfast,everything was okay till I saw one of the employees who looked ratchet asf with drawn edges, as ugly as a rat and sweating like she was bathed in oil making my tacos and touching the cheese and lettuce with no gloves at all making it worse she had super long nails,went from touching the register and her hair as I saw and who knows what else. I just got my refund and left,the manager who hired that porcupine did nothing about it even when she talked back to her.That worker is just behind the counter looking like nothing else but a cow which definitely goes along with that personality of hers,if you care for yourself just drive past this jack in the box and consider buying your food elsewhere. Manager's name-Maria. read more

I'd give it 0 stars if I could. The pic doesn't do it justice but just went by and ordered the # 21 and my egg was green.. this has never happened to me before so I tried calling and no one answered the phone. I'm so grossed out. And I know when yolks are overcooked in hard boiled eggs they turn a greenish color but this was green in some of the egg white too read more

Jack in the Box - Fast Food Near Me - San Diego, California

The CUSTOMER service there is HORRIBLE. And they let you wait over 10 minutes on line because HECTOR did know what he was doing . Get you PEOPLE who are not just there for a PAY CHECK, unless that's the CULTURE the FRANCHISE OWNER wants. read more

Jack in the Box - This is one of the guys who first did not wanted to go e me his name ... we see about this. - Fast Food Near Me - San Diego, California

My order was given to another person and when I arrived no one would explain or remake the order, even when I showed the receipt. Do not waste your time or money here. Even Judy the manager would not remake the order. 30 minutes wasted driving to this location, only to be argued with for requesting the order that was PAID FOR. Truly frustrating as the entire staff of 5-6 people stood by and watched with nothing else to do. Wildly disappointing read more

The food is nasty yesterday i went for some burgers and it had hairs in it this food is trash not recomended

Drive through order at 1:20am, there is a long line of cars waiting. The lady who took order very friendly and fast!!!! She def knows what she is doing. I ordered the 4.99 deal. Good taste good size for a quick dinner after work. I am really appreciated that they are open late night. I would be back for sure. read more

Jack in the Box - With salsa sauce on the side - Fast Food Near Me - San Diego, California

The manager at this place refused me service because of where i parked there is no signs saying no parking I have seen this manager refuse service to other African Americans Not saying this is the reason But refusing me service because where i parked is wrong read more

Waited in the drive thru line for 45min, got to the window, and food was cold. So I waited again until they brought me fresh food.

If I could give this place a 0 I would. At 8ish am my family and I were trying to order when the worker started rushing us and telling us we had no time because her time was at 4 minutes. There were no cars infront or back of us. She was very rude since the beginning. I understand the time thing because I use to work at a Jack myself but never did I tell a guest " I have no time I have no time, I said just give me one second, " No I can't I have no time." I also don't understand this because there are times management has sent secret guest to see the customer service. In this case we just left because of the situation. read more

Hello, I am Cashier and Fryer for Jack in the box. I understand when you have alot of people things get complicated and midnight while understaffed is hard and all, but this has been the most consistent waste of investment of my money that I work hard for this location to mess up the most simple orders. One night I came in I got a chicken sandwich only ketchup, why did it have everything on it? I come in tonight, I ask for 15 Mini Pain Taco. Why is there lettuce, sauce and cheese in my tacos? I came in one night and I asked for Cerial Donut Holes, why are they cinnamon? I can probably ask for a cup of ice and this location will most likely bring me a cup with just a top, not even ice or water. Just a cup. How do you manage to mess up 10 piece nuggets with 4 chicken strips?? Are you serious? With no sauce??? And then I cant get any of the money back because no one gives me my receipt and I expect you to give me my order the way I ordered it the first time. read more

I came to this Jack In The Box and ordered 4 tacos. After chewing the FIRST taco a couple times (MINUTES after ordering) I realized they were stale. I did a U-Turn to return the cold, soggy tacos, and they said they couldn't do ANYTHING about it. (The manager at 9PM) told another employee to tell me that they couldn't do anything about it. So I had to take my cold ass tacos to eat. Bad service. read more

Dude. I'm not the type to write a review on anything ever but what happened today must be told. I ordered a number 10 which is a chicken sandwich (no cheese) small. Its been a long day at work and traffic at 3 sucks in that area, so no way I'm turning back, right? Half way home I find that it's not my order. I don't even know what it is. So I look for the receipt to see what it is, the thing is blank. They gave me a white, blank, nothing typed in, receipt paper. I have no clue or a way to confirm whether I got ripped off or not. Real bummer. read more

Very bad customer care managers are all rude she will drop your food in the back and put it back in your bag because she don't like you Try to get corporate's number multiple times and they denied it read more

This location is not the best. I love poppers from Jack in the box but the last 2 times I've ordered them here they were stale af. I gave an extra star cuz the people that work there are always nice. read more