I am glad you are satisfied with all that has been done - it really confirms what I have said about…read morethe service I have received from your shop. I am not at all satisfied, and that should matter to you. I never said I was upset by the six weeks it took to fix it, I am saying that it should be enough time to do the job right. You are conveniently leaving out of your reply a lot of things that we have already talked about. 1. No mention by you at all of the alignment issue. The shop I took it to said it was "as far out of alignment as any we have seen". Due to lack of quality and quality control, you gave me back a dangerous vehicle. If I had picked up the car to drive it the ten hours home rather than shipping it, the tire would have shredded and could have easily resulted in a high-speed accident. You have spoken to the shop that I took it to. You know this. I am attaching a picture of what the alignment shop found. You replaced the tie rods on that wheel - did someone forget to tighten something? 2. I have discussed the body work issues with your shop. I thought we agreed that it is ridiculous to think that something happened after it left your shop, to the exact same spot they were supposed to repair. Without a single mark anywhere else on the car. Your pictures are in my original review. They are worthless and there is no way you can see if anything was there or not. It was there when you sent it out and any decent QC would have seen it. I spotted it while merely looking at the washer fluid reservoir repair that you completely botched. We learned today from the shop that you recommended here that it can't be fixed by dentless paint repair. I paid for that repair out of pocket, outside of the insurance claim. I paid all that you asked, didn't get any bargain. You should pay that back. Or continue to refuse to take responsibility for your poor work. 3. Windshield washer reservoir... unbelievably bad work, with no oversight. Your technician failed to attach a grommet that holds a seal in place. All the fluid leaks out as soon as the car moves. It was never checked or they would have known that. I took it to a shop to fix it, only to learn later that the dash warning light for it would not turn off. Found out today that your shop reattached the sensor UPSIDE DOWN. Isn't that embarrassing? You say they drove the car after the repairs - I think they would have noticed a bright yellow warning light on the dash. It is hard to miss. Maybe the sun was too bright, or maybe... it was getting close to lunchtime or quitting time and they didn't check it. 4. No, you haven't paid for dentless paint removal (couldn't be done) and you haven't paid for all of the extra days of car rental. You paid for three. $150 is your limit, as you told me several times. My insurance company has committed to pay for three more, and I paid for three and then returned the rental before I got my car back so that I could stop the bleeding. 5. Communication has been the worst I have ever experienced from a customer service organization. I have been told so many times they will "call me right back" only to wait hours or days for that call. The latest came when I spent my own time to get the alignment fixed. I called Tony at your shop to confirm that he was paying the bill and was told to have the shop call him for payment. After waiting my turn and getting the news about the poor condition of the alignment, the shop did call Tony and he said he would "call right back". After 15 minutes of waiting and getting tired of the cartoons playing for the kids in the waiting room, I called your shop. I was very surprised to be told that Tony had gone to lunch. How nice for him. When I did reach him by phone, after his lunch, he said he didn't know I was waiting at the shop...... seriously.

I asked for two estimates one with just painting my hood and one with painting hood and blending my…read morefenders. It wasn't until after they painted it when they added up all the cost and told me the two estimates they gave me one was for painting the hood and one was just for the fenders. I wish they would have given me the estimates i asked for in the beginning. I never had this issue with the three other shops I received estimates from. Not only that but my clear coat was still soft after three days and I had a small scratch, but the manager said that's normal... The best advice I have for this company is they should always tell the customer the grand total before performing work. I really wish that I would have went with a different shop that would have done more work for less $

We had a great experience with Safelight AutoGlass in Hudson…read more After we made the appointment, we received several confirmation texts confirming our appointment date and time. The information said the car would be ready within three hours. I don't have the receipt so I misplaced our techs name, however, we dropped off the car and the tech was waiting and ready for us. He came out to check the car, took the keys and said the car would be ready in 2 to 3 hours. Very nice and professional. The storefront was very clean, had coffee available and clean restrooms. Within the three hours he called and confirmed the car was ready. We picked up the car, insurance took care of the windshield and Windshield looks great! Overall the process was easy and we had a nice experience. I would recommend Safelight Hudson.

In no fashion could I ever recommend anyone use this company for service, they will damage your…read morevehicle and they will try and leave you with the bill. On Monday March 2nd I was scheduled to have my windshield replaced, during this service they installed the wrong glass even though while making the appointment I answered the question for whether or not my vehicle was equipped with a heads up display they decide to install glass for a vehicle without, to add to this situation they left my vehicle completely filthy with some sort of sticky residue left in spots all over my hood, all over the inside of the new glass, and somehow on my outside mirrors. After contacting support I was given a new appointment date for Wednesday March 4th, on that morning I received a call stating the person doing the replacement would arrive between 2 and 4 pm however they showed up at 11:30. Do to my work I was asleep at this time and do not appreciate the change of time by over 2 hours. None of these previous problems contend with the real issue, during the first service the person doing the job accidentally broke my mirror by damaging a wire for it. As of now Monday March 9th the company is refusing to fix what they broke and instead are trying to blame a previous service to the vehicle which happened over a year ago when their has been no fault of the system in all of that time and would still be working perfectly had they not broken it. During the service they decided to hang the interior rearview mirror by its wiring from the roof of the car rather than unplugging and properly dismounting the mirror, this caused a wire to be damaged as they are not designed to hold the weight of a mirror. Even after raising concern about this on the first service they continued to do it again on the second. It is entirely unacceptable for a company of this size to damage your vehicle and refusing to make it right. Attached are pictures of the mirror hanging by the wires, this is easily noted by the old air freshener attached to the mirror.

Karisa and T did an excellent Job on my window tint fast and reasonable compared to almost all…read moreothers. Excellent looking tint shade matches rest of new Suv tinted windows . Great to work with, Thank you again! Greg

This shop is hands-down amazing. I inquired about custom doors and a wrap for my 2019 Charger and…read morethey jumped right in. They provided information on the doors and parts needed, and they explained the whole process. The same went for the wrap, all of my options were laid out and they provided detailed information about each product (lifespan, durability, etc.). They trailered my car to their facility, provided updates when I asked, and brought the car back a day early. Now, I am very particular about my car and every little detail, and I can say that their customer service was outstanding any time I needed a slight adjustment. I will definitely be sending my car back this spring for more wrap work. There is nobody I trust more to work on my car than Karisa and Dash.