Love the food. Absolutely. HATE. HATE. hATE. That. They. NEVER. NEVER. Answer the phone. So irresponsible, especially when the order confirmation states to call them if there are issues. Online orders are a nightmare sometimes because of this. read more

Ordered turkey sandwich it was delicious and the sandwich was huge! i will be returning when i visit Sacramento again

Quick service. Order is completed and correct. Salads are fresh. The Buffalo tenders are excellent. Add them to your salad for a little extra kick. Staff is friendly and attentive. read more

Jacks is simple but great... for being my first time , I was definitely impressed ... for those that haven't , I suggest you give a try.. Two most important components .. great food and service .. read more

Jack's Urban Eats - Super food Salad... with some Salmon awesomeness.. - Sandwiches Near Me - Sacramento, California

So we have been going here to this location off and on for a min. The location downtown is much better as this location has always been a little off. I ordered the Bahn mi which was good but the bread was burnt and the fries didn't come in a separate container which they do sometimes. For sure will be going to down town instead, also have somebody to answer the damn phone number that is listed. read more

Jack's Urban Eats - Burnt bahn mi and fries in the same container - Sandwiches Near Me - Sacramento, California

Received my DoorDashed food looking like it was chewed up and jalapeños not sliced all the way through. Somebody either needs to sharpen their knife in the kitchen or learn how to use one. read more

Jack's Urban Eats - Sandwiches Near Me - Sacramento, California

I don't really get the hype. Their food is mediocre. I've tried a few different things and everything tasted just okay.

I Love jacks. Always get the classic turkey with urban fried. They have great salads too

Service was standard. The portions were kind of disappointing and the food lacked flavor. Kind of disappointing. The ambiance was a standard jacks Urbans eat. read more

Jack's is what you would expect from a normal restaurant that sells higher end salads. Each salad is really tasty, and the mashed potatoes are really fresh n tasty too. However, for the price of each salad being over $10, and the amount of meat you get on the salad, you really leave with a conflicted feeling of whether or not you are full. On one end, you're thinking "I just ate all those veggies... and spent $10! I must be full!" But in no time at all, you end up needing to eat some more. I guess that's the thing with salads, right? I give jacks a solid 3.5 stars since the taste is up there, just more pricey than I would normally expect to pay for a salad. Maybe some of the other items are more fulfilling :). Though I still like to come here as an antioxidant booster. read more

Jack's Urban Eats - Western BBQ salad $11.25 - Sandwiches Near Me - Sacramento, California

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I used to love coming here. But I just feel like the quality portions and over all friendly vibes have not been the same the last few visits. Maybe it's because this area is so busy now or people just are not super friendly since Covid. I can't exactly say but it's not a good as it used to be and also felt $50 for two sandwiches and one side of garlic fries is insane. read more

The natomas store is hit or miss. Two months ago I ordered Chinese chicken salad for pickup. When I got home there was no chicken. Yesterday I ordered again and there was very tough old chicken on the same salad. They don't confirm the orders in my experience. And I tip. I have not had these issues at other jacks in Sacramento region . Store problem read more

Quality food and great taste is what comes to mind when I think of Jack's Urban Eats. Conveniently located in the Raley's Plaza in Natomas, this store has ample parking around. Been a loyal patron for few years and the number one thing that sticks is their food quality plus along with speedy food delivery without impacting their level of service. This place is always busy, which mostly means it's a well liked by the masses. You have to go order yourself. The choices are umpteen. From yummy salads to your choice of meat. They switch the menu items from time to time. Like their most recent salad Achiote Chicken Bowl is a must try. The chickpeas that they use in this salad are so well seasoned. The Banh Mi Fries were to die for. Some of the other my personal items are Cajun Chicken, BBQ Chicken and their Jacks Urban Fries are definitely a cut above the rest. I highly recommend this place. Once You Go Jack You Never Go Back. read more

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I would normally give Jack's a four rating. The fries were good however I ordered extra urban and I had to ask for it. For $1.75 extra you should not have to make sure it is on your order. In the past I have chicken strips and one chicken strip has been the size of the two I got today combined. To make matters worse the chicken strip was fully bread and one small piece of chicken. Again to pay an extra six dollars for chicken strips that is all bread yes a rip off. This saddens me because I have always been a fan of Jack's. Unfortunately I probably will not be returning. read more

Jack's Urban Eats - Urban Fries - Family Size with 2 Chicken Strips - Sandwiches Near Me - Sacramento, California

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This place is still my favorite salad place but the quality of the food isn't as good as before and customer service sucks sometimes. Depending on who is working.... the last couple of times they got my order wrong. read more

Counter service. Good place for salad lovers. You can even create your own. Nice and clean for dining in out taking out.

Jack's is the best. Always fresh. Multiple options. Staff always nice and friendly. Chicken Club is my favorite, very moist chicken with crispy bacon the best read more

Jack's Urban Eats - Cyo steak salad Ranch Onion Carrot Tomato Crouton Egg Mixed greens and romane - Sandwiches Near Me - Sacramento, California

this food had no flavor. I ordered the Lemon Thyme chicken and it came with no seasoning. Bland.

Always consistent. Fresh food. Good if you like roasted veggies and meat and salads made to order. Urban fries are awesome with blue cheese and spice. Only wished they had more to offer. I wasn't feeling good today so comfort food hit the spot. Husband had cheesesteak which is a change from his normal banh mi. He said it was delicious. I ordered a kids meal with turkey and mashed potatoes. I added in the cheesy broccoli, cheesy bread and macaroni and cheese. Can you tell I like cheese? It was good. Turkey tender. Everything tastes homemade. When it comes to service that's hit and miss. They get the job done but it's nice when they are friendly and not robotic. Wished I got girls name today as she was nice. read more

Jack's Urban Eats - Sandwiches Near Me - Sacramento, California

Live, love, eat here... Love us some jacks! Seriously, where can you go in this town, and get a made to your own way salad? Sandwich ? The large salad can feed a family. Okay , it's not that huge, and frankly, you won't want to share. Love the buffalo chicken salad. Over the years, the chicken portion has gotten smaller. The steak salad is heaven on a plate. Just do it. read more

Jack's Urban Eats - Turkey and cranberry. Yummy in the tummy. - Sandwiches Near Me - Sacramento, California

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So I tried to do this the polite way. I emailed them about the HORRIBLE service and INEDIBLE food before posting this. Took about a week to get a copy paste apology back. No offer to refund my money. No discount to attempt to get me to come back. Literally inedible. Gross! Btw, you could use their Brussels sprouts as golf balls. If you like raw uncooked Brussels, this is your place. read more

I like so many things about Jack's that it's hard to remember them all. There's only one downside - - and it's a huge one for me - - and that's there very limited non-meat food options. I don't eat meat, so it's the same cheese entrée every time I go there with family and friends, unless I want to load up on side orders. That said, I give it an A+ plus for atmosphere, staff, drinks, quality of food, preparation, cleanliness, and so much more! I just wish they would add just one plant-based protein option, which would allow so many of their entrées to instantly be on the menu for people like me that can't eat meat. Great restaurant! read more

I used to LOVE this place. Then the service started to be sporadic. Sometimes, the girls' behind the counter were generous and friendly, other times, stingy with ingredients and grumpy. Hmmmm. Given all the moodiness, I still go. The salad offerings are amazing and the fries are to die for... However, they "Jack-ed" up the prices, AGAIN. Does it really, I mean really cost $9 to have a salad? Are potato's so expensive that a scoop costs that much??? Also, this is counter service...it is not like we are paying for the atmosphere! They have raised their prices 3 times since I started eating there. Slow down Jacks. Overall, the food is 3-4 stars, not bad and some good, but the prices do not warrant what they serve. I always take extra straws to recoup my investment there. LOL read more

So here's the thing. I love Jack's and this is my go to location but recently we've been noticing a few flaws. Let's start with the good. This location is conveniently located close to home, they have plenty of parking, the lines are never too long and service is always great! Hands down they have the best salads in town, ingredients are always fresh and I love their vinaigrette dressing. If i'm not building my own custom salad with vinaigrette I'm usually having the Chicken Caesar or Tri Tip Salad. The salad portions are perfect and even the small can be pretty filling. Now if you've ever had Jack's Urban fries you'd know that they are awesome. They are crispy fries covered in spicy chili oil, melted blue cheese and chili flakes. Sounds spicy but I promise they are not. So the last two times I've visited I noticed the portion size for fries has gotten significantly smaller. Sad. I mean... for $3.75 you get double or triple the portion size anywhere else. What happened? It's not like potatoes are expensive! Sigh... despite the smaller portion sizes I've been ordering the Urban Fries ever now and then but it hurts... Also the last time we visited my husband ordered the Cuban. We usually do the tri-tip or chicken sandwich but decided to try something new. Unfortunately the Cuban was extremely dry! The sauce it was served with was good and helped get things down a little easier but the pork was just way to dry on its own. Maybe it was a bad pork day but next time I think we'll stick with the tri-tip or steak. Despite the two issues above there is no doubt I'll be returning to Jack's. After all their salads are the best and I just can't say no to Urban Fries. Hopefully this location can make some adjustments for the better. read more

Jack's Urban Eats - Garlic Fries, Cuban sandwich (dry), Build your own salad. - Sandwiches Near Me - Sacramento, California

Been going to jacks for years but finally got around to write a review! Service: it's hit and miss I feel because the employees are either in a good mood or a bad mood. When you catch them in a good mood, they are very friendly and efficient! When you catch them in a bad mood, they are unfriendly and not motivated. BUT usually, they are pretty good most of the time. Food: I love the trip tip!! I love eating the tri tip sandwich and love eating the tri tip just carved! Get it rare because that's the best way to eat red meat!!! Tip: ask for ah jus to eat with your meat! It makes it that much better! The salads are great too! Fresh ingredients and different types of salads BUT my absolute favorite is the Caesar! The signature side to me is the garlic fries! Probably one of the best garlic fries I ever had! They are hot, crispy, and full of garlic!!!!! I also love the blue cheese fries! Fries covered with blue cheese and red pepper flakes! After you eat at jacks, you can go to cold stone for ice cream since it's right next door! Happy eating! read more

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Love love lovee Jacks! I'm all here for the salads and the specialty fries they sell. The customer service here isn't bad but isn't amazing either. They're all college students who are just trying to get by. I've been to 3 jacks locations and this one is probably the most laid back of them all. The atmosphere isn't as busy as the one downtown or the one in Fair Oaks. This one has less cars driving by and they have amazing outdoor seating. Although the amount of indoor seating at this Jacks is quite limited. The best salad in the world is here. I always get the salad that's on menu and it's called the Western BBQ Steak. I always sub like 3 things out and replace them. Yes, you can do that without extra charge! Additionally the price on that salad is $11.50 and than I usually get a cheese bread on the side which is $1 The prices are a little expensive for a college student like myself but for regular working people this should be plentiful affordable. read more

I'm so tired of being screwed by this place! I don't think I have ever been to this location and have left satisfied as I have with several other locations. It's like this place gives no sh!ts about their customers and the food they serve them. I went with my boyfriend this evening to pick up dinner to take home. All I wanted was a salad and they couldn't even do that right, again. When I opened up the box I realized immediately that I paid over $12 for a bunch of lettuce and a small handful of toppings. I literally counted only 5 walnuts, 1/2 of a hard boiled egg, 6 dried cranberries, maybe 1/2 teaspoon of corn. There was definitely less than 3 oz of tri tip, which they didn't bother to finish cutting so it was just a clump of meat. To top it off, the lettuce consisted of about 80% of the hard white middle part of the romaine, hardly any leaf, and I even got a nice bonus chunk of inedible cabbage guts. My boyfriend ordered the tri tip plate with their autumn veggies and garlic mashed potatoes. He did not receive garlic potatoes, his meat was cold and overcooked, and the sweet potatoes in the veggies were so raw he couldn't even eat them. I'm so done with this place. I also have a HUGE issue with a company that doesn't allow you to call and speak to someone, I find that terribly rude and pretty crappy customer service. I wouldn't bother going here and if you do, check your food before you leave. read more

Very disappointed food was absolutely tasteless. We ordered turkey sandwich and the bun was so small. The turkey was sparse and cut up in small pieces it kept falling out of the sandwich roll. Mashed potatoes had gravey, but the gravey was so watery It look like they added more water to gravey to make it go far. it was not worth the 19.00 (tip included). Turkey was tough and cold. read more

What happened??? I used to like coming here because the food had always been good at a decent price. My vice was always the macaroni & cheese. It's a shame this poor dish has met such a pitiful fate of being neglected to death. Do people not enjoy macaroni & cheese anymore? I'm left I sincerely wondering this after eating here. It's been on a steady decline since late last year and my order from Thursday has sealed its unfortunate fate. The fun curly macaroni noodle that once was has now simply a dry goods bargain-bin beige corkscrew rotini noodle. Cooked to a baby food consistency held together by the blandest most criminal lack of an attempt at cheese sauce I've ever had the misfortune of hitting my tongue. After two paltry bites, the torture of attempting to consume it became too great. The taste of this macaroni and cheese can best be described as what macaroni and cheese tastes like when you have COVID and can no longer taste food. You can feel the sensation that there is food in your mouth but you actually can't actually recognize what that food is. Understanding the status of COVID infection as negative, I am offended at the imposition. Alas, as determined above, it isn't me, it's you. So, dearest Jack's, do you hate us? Did we do something wrong? The pandemic was rough for us all and perhaps you're overworked and underpaid? Or maybe you've gotten used to packing mediocre food up in bags and boxes that you've forgotten who you're actually serving for a minute. I kindly ask that should you not want to serve this dish anymore, simply give it the dignity it once deserved and remove it from the menu. You mustn't inflict emotional and physical damage on the taste buds of your well meaning, hard working patrons. The separation may feel abrupt but I'd prefer a quick death over a slow, painful one any day. I feel taken advantage of, misunderstood, hurt and a longing for, for..., well, I guess the good macaroni and cheese I know your capable of. Please fix it. TTYL! Sincerely Yours, Your cheesy loving ex-buddy read more

Disappointed with the California Cheese Steak...mostly fat and chewy. Had to remove 3/4 of the "meat/fat". Quality control and training lacking. read more

Apparently this is what is considered Urban Fries, now. After trying to figure out what the sauce was there for, I realized that they put two fixings for urban fries (chili oil, bleu cheese) into one container. read more

Jack's Urban Eats - Urban Fries - Sandwiches Near Me - Sacramento, California

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FOOD POISONING- *I'm writing this review based on this visit only* Today I went to Jacks and ordered my usual "create your own" salad. I chose Kale, Walnuts, Roasted Mushrooms, Tofu, Roasted Beats, Blue Cheese, and those are the usual items that I get. Today for my dressing I changed it up to Lemon-Herb. I ate my meal, took a nap, and woke up with bad headache an hour or two later. I went to the washroom and started to vomit. I vomited out the entire salad. With throbbing headache. I reached out to my doctor friend, told my symptoms, and was able to get a diagnose of Food Poisoning. Their customer service is always 5 star. Never had any problems in the past 5-6 years I've been eating here. read more

Ordered through DoorDash for delivery to hotel. Good, healthy option. Nice portions. Only complaint, no utensils. ‍

Bought two Chinese chicken salads, a side of mashed and one drink at a cost of $42. Potatoes were delicious, nice and buttery. Salads, not so great. Post pandemic service & foods are so subprime. I'm over it but next time could you put more than chicken dust on my salad? read more

Living in Natomas, there aren't a whole lot of 'healthier' options to choose from. It was nice having this as an option. I used to really enjoy coming here but the last few times I've been really disappointed. My go-to is the Buffalo Chicken Sandwich and each consecutive time the chicken has gotten smaller. I just door dashed it today and the chicken was half the size of the bun. For a sandwich that's pretty pricy and doesn't come with anything else, I think it's very unacceptable. I didn't even get a pickle spear. I know restaurants can have their off days, but I've noticed the quality has consistently declined. Such a bummer. read more

The food was great!! The workers were super friendly and helpful. We ate here during the lunch rush but were served are food right away.

Over priced asked for a medium and rare hamburger. Came very well done on a bun that spent weeks in the storage locker. Had to take it apart to try to eat it. Everything it it was old. Noisy. Could not have a conversation without yelling. Do yourself a favor and don't go here. read more

FIVE PANDEMIC STARS for simple food well done. Yes, we are cooped up, Yes the world is ending. But you know what? Even when the Plague hits, you STILL have to eat. We have ordered delivery the last few days...and wow....simple menu WELL accomplished. BBQ Tri Tip Sandwich....served Medium to medium rare, just like I like it. The BBQ sauce is not heavy or cloying...a real tangy treat. The bun is soft even the next day after being zapped for 20 seconds. Man, I ordered extra cheddar cheese. I am glad I did. I am sure the normal amount is good. But SNAP, I love good cheddar cheese. I think this sandwich is even better the next day. Chicken Strips... NOT YOUR AVERAGE CHICKEN STRIPS. Man, I have ordered these twice and even warm or reheated. These things are quality chicken breast and always crispy and moist inside. How do they do it? Club Sandwich with Turkey. .. Not my favorite but I have to tell you, really delicious. I have not had this quality and taste of turkey since thanksgiving 4 years ago. This stuff is the real thing. I just wish the bacon was more pronounced and that I had ordered more aioli. Buffalo Chicken Sandwich....I like this but it's not my favorite. But my better half always orders it, either for the meal or the next day...Like everything else at Jacks...Simple and delicious. I could go on. But I won't because I need to order from Jack's again. Delivery on Door dash...and being the baby that I am and don't want to loose my apartment parking, I'll pay the extra for this really delicious food. read more

The service and food was great! This is getting 3 stars because the establishment let a dog come into the dining room. This was inappropriate, the food is prepared in the open and animals should not be allowed inside. read more

My favorite spot whenever I want a salad. Food is always good and fresh every time I go but this time was a huge disappointment. Ordered the steak salad and a few other items to go for the family. After tossing the dressing in, I notice a few dark spots on the end leaves and thought maybe those were caught on the edges after closing the lid (not a big deal as it happens sometimes). After giving it a good mix, I start to notice more and more of the veggies were dark and dead. I sorted the old ones out and before I knew it, my wife said I had tossed half my salad out. She wasn't wrong. read more

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