I went to Jackson's trying to get an oil change. Went inside to figure out where I needed to go. The cashier in the building attached to the car wash/service area wasn't wearing a mask till I approached her. When I went outside to talk to the service guy he was more focused on the car wash which I didn't want and the guy who was talking to me was also not wearing a mask (never put one on) and was right in my car window. He seemed very annoyed that I didn't want the wash and kept commenting on how my car was going to be dirty. So I left for jiffy lube. read more

Terrible! worst car wash ever. slow slow slow. pulled in at 9:45, bought the $30 wash and left at 10:55 with a dirty car. so disappointing, back end of suv was not vacuumed, door thresholds not wiped, running boards not cleaned. I'll never ever go back to another Jackson's. $30 plus $8 in tips, there are many better options. AVOID AT ALL COSTS!! read more

Elmir, Sergio, and Jason are the only guys I trust touching my car. I've grown up doing motor sports first hand and know the difference between having a good mechanic on your side vs not. Elmir has been someone close in my life for 10 years plus and I'd never recommend going anywhere else. The level of trust I have in these guys is impeccable always providing 5 star service and quick turn around times. The experience in this shop being able to pull apart a motor in an afternoon to dropping one out of a car all together in is impressive no matter make, model, or manufacture. From small to big jobs this is the place to go. I promise you will not regret it. I'm picky and thorough. They always supersede any expectations, including trying to help me save money vs spend it. read more

Jackson's is under new management and things are getting turned around! Day and night difference from what it was, and this is clearly due to a better managed team. Mike remedied a situation by respectfully listening to our concerns, and went above and beyond to uphold the new level of quality customer service you can count on when visiting Jackson's Car Wash! Our car received a full service wash, and Mike made personally sure it was absolutely impeccable! It does not compare with anywhere else we've been, and couldn't find a fault if we tried! Spotless, meticulous, shiny and fresh smelling car. Could not be happier. read more

I came here to get my car detailed. They offered us half off a full interior/exterior detail. We jumped on it. They told us 2.5 hours. I call 3 hours later and they say 2 more hours. Seriously???? I was stuck at a bar spending money and livid. They tell my fiancé they won't give us a discount because they failed to be done in the time they stated and ruined my plans for the evening. I will NOT be coming back. Needless today I am beyond angry. 5 hours????? Are you kidding me??? Still waiting and they do not seem to care. We left a $30 tip thinking it'd be amazing. At this point the service is lacking regardless of how it looks. read more

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First time coming here because my car was in NEED of some TLC. Right off the bat they were super nice and they even fixed my little fender bender in the front, I thought that was nice because they didn't have to do that. They were extremely thorough and worth the every penny. I was unaware of the early bird special and I was kind of on the fence about paying the $19.99, but come to find out the cost is $5 cheaper if you go in the early am! So worth it!! I will definitely be coming back. Their customer service was unlike ANY car wash facility I have ever been to. Very pleased and happy my car finally looks like it did when I first got it. Well that was my first experience, second experience I have no idea what happened. But totally different. They didn't clean the inside as thoroughly still have little brown spots from my morning coffees all around my stick shift and my passenger side mirror still completely filthy with all the monsoon rain and dust storms (it doesn't even look like it was touched) First experience was amazing, the second experience I can take a finger to the dash and its still dusty. With that being said I'm on the fence about returning. The staff is awesome they're super nice but I'm paying for a car wash, if I'm going to receive this kind of service is rather just take it elsewhere and pay less. What happened!? read more

Jacksons Car Wash - Center console not even touched - Car Wash Near Me - Tempe, Arizona

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I've been sitting here waiting for someone to start drying off my car after a car wash for 20 minutes while 3 worker men carry on at another car chatting away laughing. A woman just walked up and proceeded to work on another car that just came out of the wash. To say I'm annoyed is an understatement. I guess I'll be going back to my old car wash/oil change place next time. Rude!!!! read more

I visited Jackson's on 5/7 for a detail. I had recently got one done on the same car and it was awesome. Actually went back and tipped the detailers and additional $30 for the great job. Not so much this time... I asked for the same detailer and found out he was moved to another location due to poor service at that location. I asked for the same job and was told the price had gone up to $299 for the $99 I paid previous. Upon looking it up, the guy said I only got an interior detail. Wrong. One of the biggest problems with these guys is the constant wheel & deal approach to pricing. We went back and forth, and by the way, the customer NEVER wins here and I decided on a $40 wash, which included a wheel well polish and leather treatment. They left $60 on the table due to their own stupidity. Picked up the car after work and it was OK. Water spots, no interior scent, no vacuum of the rear of the car or behind the seats. No wheel well detail, etc. Horrible. I guess if I was getting the $16 "free" wash they throw in, I might have understood. I don't want the free wash, just do the wash I paid for correctly. I have been a customer at this location for years. I am done. Although it is convenient, I will not put up with a bad product. I paused on writing this because I sent a direct email to their website... crickets. In summary, beware. Not professional, half-assed and inconsistent at best. Find another option. read more

I have used Jackson's many times for car washes and have never been disappointed! They always take great car outside and inside of my car when they clean or do the oil changes. However, I have replaced my windshield twice with their glass services. The first time, they forgot to put the molding on the side of the windshield back on. I contacted the company and told them, they said they ordered it, but I never heard back from them to get it installed. The next time I replaced my windshield, I told the gentleman about what happened. He told me he ordered new molding and would come back to install them within a week. I never heard back from Jackson's OR the guy who installed the windshield. I tried calling him multiple times, left voicemails, and never got a response. Overall, if you are using Jackson's for a nice car wash or oil change, this is a great place! If you are thinking about using them for glass repair, be wary. read more

I got an oil change here and they do a 21 point inspection with it. There was a problem with the car when I left that was not there before, so I went back for help. The manager, Sergio was beyond rude and so unhelpful. Not to mention while I was there one of the other workers came up to me and asked if I had a boyfriend. So uncomfortable. read more

Edit (06/22/18, 9:10 am): the owner contacted me to say they limit discounts to one per customer. I completely understand that. However, the 0.20 per gallon off was 2.34, while the car wash was discounted by 12.50. If I were given the option at the pump, I would choose the car wash discount every time. I was not trying to game the system to get both, since the manager refunded me my wash minus the 2.34. I was more than happy to pay my fair price; the fair price on Wednesday is different than any other day and should be properly advertised as such. read more

I've been to a couple places for an oil change however today was my first time visiting Jackson's! They were super quick, service was 10 out of 10 & they had a nice, clean waiting area. No wait time! - Ryan was super helpful!! read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

Saturday morning at approximately 11 am, I went to get my car washed at Jacksons Car Wash at Tempe Marketplace. I just wanted a quick wash but as I was exiting the car, I mentioned to the guy up front that there were a couple of spots on my backseat and I'd appreciate it if they had something quick to get it out. Immediately, the guy said he had something they could put on the seats and that it would only take a couple of minutes. I really didn't want to pay the additional $25 to get it done but thought it might be a good test in case I got future spots on the fabric. I paid and then waited for my car to come through on the other side, just like I'd done many, many times. There weren't many cars there that day and the guys on the line were playing around like they were in a men's locker room. Still, I wasn't looking for quality. I was only looking for a quick wash. The problem started when instead of calling me over to come get my car, one of the managers jumped in the driver's seat and just left. I went up to one of the guys on the line to ask where they had taken my car and they told me it had been taken to the detail department. I was immediately agitated because I wanted a quick wash, not a detail. I was explaining this to the guys in the detail department when the detail manager came up. I told him I didn't want the detail service any longer, that I realized he had to deal with the problem someone else had created, and I just wanted my money back for the service that hadn't yet been performed. And btw - even though my car had just been on the wash side, there was still heavy visible dirt on the car just behind the wheels. The car wasn't even clean! That's when the guy who had sold me the seat cleaning came up. I flat out told him he misled me, that this service wasn't as he described it. He argued with me and told me that it would only take an additional twenty minutes...which is no short amount of time! That's when the facility manager, David, jumped in. I, again, reiterated that I just wanted my money back for the service that hadn't yet been performed. David's response was to tell me to calm down and stop arguing with him so they can do their job...and they made me wait on the curb for twenty minutes while they performed a service on my car I didn't even want. These people are money-grubbing thugs and at one point, all 5'1" of me had three grown men, who were supposed to be managers surrounding me and yelling at me. IF YOU ARE A WOMAN, DO NOT GO HERE. This place is dangerous. They ripped me off and held me and my car hostage. I probably should have called the police. And for the record, this incident happened on Saturday. I left a message at Jacksons corporate office immediately after this incident occurred. It is now Tuesday and I still haven't heard from them. So don't let them fool you by popping on here and acting like they want to settle this incident offline. A lifetime of free carwashes wouldn't convince me to step one foot back on that property. It's just not worth the hassle of dealing with people that have no respect for you or your property. read more

I have visited this location on several occasions prior to today and I always leave satisfied with services provided. I am always embarrassed when the service attendant asks "How often do you get your car washed?" I know he is asking this question to try up sale me their monthly packages for express wash but I feel so bad for neglecting my car. I picked the ultimate wash which is 39.99 and comes with everything their VIP wash comes with plus two extra services. I was able to discount this price by using Yelp Check In to save 10 bucks. Score! Things I like about Jackson's car wash 1. Friendly service 2. Reasonable priced packages for car wash 3. Lot of options for car smells 4. Quick service. I was in and out in 20 mins 5. Option to customize your car wash with extras if needed - mat cleaning, waxing, and many more options Jackson's has the best deal too.. Wednesdays you can come and get the two of their car wash packages for half off! Check your location to see which packages. I will be back... read more

This is my go to car wash place, top notch! Five star!!!!! Best Ever always do a top notch job, love the air fresheners too!

This is an update/reply to the owner reaching out to me about me mistaking this business. Absolutely not!! This is 100% the car wash!! I have the stupid $5 car wash vouchers they gave me to make up for smashing my car. Also I went right to Tempe Marketplace after. Oh and you say you have no record.....duh.....Yours guys wouldn't admit it. You actually think they would write a report for this. They did fess up for stealing things, but not the damage. Did they write a report for stealing my money and sunglasses?!?! I doubt it. Unfortunately from my review to tons of others saying how horrible this place is you are probably worried. I cannot believe the other reviews I read about the service here and other peoples cars being damaged. I repeat... DO NOT GO HERE. They owe me $3,500 for my smashed front end. read more

This car wash is doing a terrible job with COVID. Only half of staff is wearing masks, driving customers cars w/o masks and approaching elderly customers w/o masks. Take your business elsewhere. read more

I took my car in today for an interior/exterior clean. Upon just returning from a road trip the car definitely needed the interior clean. I chose the middle wash $24.99 knowing that would work fine. I have been a customer here for a very long time and left today feeling very disappointed. Upon having my named called notifying me my car was done, I get in to find the interior in the same condition I brought it in. There is NO WAY the interior had been cleaned. I had to pull to the side and spend 20 minutes vacuuming it out myself. The dash and other surfaces had not been wiped down either. To make it worse the exterior was spotty and had dead bugs all over the front still! I pulled around and chatted with a manager who said what do you want me to do, so I took it upon myself to return to the cleaning area asking them again to clean the interior. They appeared to have cleaned it again with no noticeable difference. So now home to clean it myself. I don't expect miracles for $24.99 but I do expect that you will do the right thing and actually clean the interior out. As for the manager nothing was done to acknowledge my concern or even an apology given. They are in the process of remodeling, not sure how they will stay open conducting business on this low level. As for me I will not be returning, pretty sad when this used to be your neighborhood car wash that offered good service, those days are sadly long gone. read more

First time going here and was so happy I stopped by! I did spend more time than I was expecting waiting for it to be finished but Roy was great to deal with and made sure I was taken care of. My car looks brand new both inside and out, they definitely took their time. Great first time, definitely will be bringing my other car here ASAP read more

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Second time going to go get some water today and they were allowing 14-20 people hang out outside the water dispenser during the social distancing. Had to go somewhere else to get water. So annoying because we always go there for water and now we can't. Silly complaint but it's very stupid of them to allow this while the virus is going on. read more

this is the worst hand car wash i ever got!! i could not see the car get washed so i don't know if it really went through or not, only saw my car when it got to the workers and they supposedly they were suppose to clean it. when i got there some guy was trying to sell me tints for my windows - which confused me for a second, had to tell him no twice! I noticed spots and poorly cleaned rims. $35 plus tip for a dirty car! i will never return read more

The Worst service I've ever got. It says "full service ", but it's definitely "No". The guy told me to leave key and pay the bill at cashier. Someone drove my car into machine without turning off the wiper which was damaged by it. And when I claimed that the manager called it's my own fault not theirs. They felt nothing wrong with it. But no body told me or ask me if wipers auto-detection was turned off ?And the sign was far away from parking lot to let customers see it. How ridiculous! I parked my car there for their full service, and then it was damaged by machine ,and I was told it's my fault. What the " full service" means? How you define your "full service"? And why you said "leave my key"but not told me or ask me if the wipe auto-detection was turned off? I can't imagine it happened at Jackson. read more

The brushes have been adjusted as of our visit this morning. Wash did die and have to be reset while we were in the middle which has been a frequent occurrence as well, but they got it going again quickly read more

Jacksons Car Wash - Brush not hitting car - Car Wash Near Me - Tempe, Arizona

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Possibly the worst car wash ever. I paid for the VIP wash but they barely touched the interior. When I cleaned the interior myself later, I could see where they made lame attempts at cleaning-literally one swipe with a dirty rag on two of the four doors and they cleaned the dash. Everything else was still covered with dust. They clearly didn't care or try and it wasn't as if the place was busy-very few cars at the time I went. Pathetic excuse for a service that isn't rocket science to get right. read more

Worst car wash establishment! No attention to detail, stole my pocket change (probably had $2.00 in change, but they left me 4 pennies)... Thanks guys! Bird droppings still on my car, barely wiped down in the inside. This place is a joke! They should have management inspect for cleanliness before handing the keys back. I even tipped these clowns giving them all the benefit of the doubt. Beyond pissed off read more

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So I went in for a car wash and Abel convinced me into a full detail and buff to restore the dull paint. Oxidized? It was garage kept and no white oxidation just dull paint. I was promised 2-3 hours to complete the work. Being in a wheelchair I don't have the affordability to wait around comfortably in their establishment, so I took a bus home. This was at 10:10 am. At. 3:30 pm not hearing anything back I went back to see what was going on. To my disgust they had just started work! They started giving excuse after excuse , the main one being two people quit. I said I didn't have time to wait for them to finish as they hadn't called me to let me know what happened nor did I have the ability or desire to sit and wait. We agreed I would bring the car back. When getting the car from the back the guy working on it said sorry it didn't get done but people quit and he wasn't a detailed he was a vacuum guy. I brought it back Saturday morning at 8:30 am. Told the detail manager DJ I believe about everything and he said that guy who worked on my car prior was a manager at a detail shop .... oh the lies they told! I called because once again no communication from them at 3:10 and they called me back at 3:40 saying it was done.... NO IT WASNT! They had my car now for a total of 14 hours and the work was unfinished and they made nothing but excuses. In fact the wheels were untouched and when I took my finger with a little saliva on it and cleaned a spot he said well you have certain oils on your finger and that's why you got it clean... wow! So I took it to a different Jackson's and TJ said they were trying to convince me because they did a crappy job, 'but you know that ' he said. Yes I did! So TJ did a far better job after another 6 hours (20 in total) but they never fully detailed the engine as I paid for, they damaged my paint on the passenger door, I had to clean the sofa from the driver window because they were going to use a Brillo pad but then said the issue was in my tint, yet I got it off with a straight razor right in front of them. NEVER go there! They offered a refund but after 3 days of my time, an unfinished car, and damaged paint a $200 refund is far from fair! These guys are the absolute worst company and I wouldn't recommend allowing them to steal your money for work they won't do and then take your time and give you excuses in return. read more

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I stopped by yesterday to get my car washed and my leather seats conditioned. I was unhappy once I got home and noticed a few things I paid for were not done. However I will say the manager asked me to come back and they would make it right. The went above and beyond and I really appreciate that kind of customer service. read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

Came in on a Saturday shortly after they opened. Requested the Ultimate Wash ($40) with the leather conditioner and disinfectant as my two options, later found that the wash itself was $30 and each add on was $5. Would have just bought the wash if I knew. Especially since the first person I met tried to upsell me to a $120 wash and when I said no he tried to give it to me for an extra $20. I laughed hard on the inside, he tried to upsell me 3x for something that only cost them an extra $20? Terrible. But I get trying to make the sale so I let it go. When it came to drying there were only a few cars there at the time. My car was done ahead of cars that were there before me. The interior was sprayed with the leather conditioner so it was all wet which I understand but the problem is they sprayed it even on my dash, all the interior buttons, gloss black trim which made everything sticky, without wiping it off. There were stains on my interior windows both from me and the conditioner which I specifically asked for them to focus on that they missed. The exterior was still dripping wet as well in my door sills, door handles, trunk area, and front fascia. They have compressed air that should have pushed the water out but it seems like they didn't use it for my car. Ended up spending more time at home wiping down everything. I can understand missing spots here and there but I felt that they didn't put in enough attention to me even though I paid for the most expensive wash on the board. Everyone has their off days and I understand that it depends on who I get working on my car. Just disappointed that this isn't the first time this happened. Will stick to washing my own car from now on. read more

I have been coming here for a few years now and they have always been excellent. They are very friendly and do a great job on my car inside and out. I always come here at least twice a week. I also get my oil changed here. I love the fast past it's great and comes in handy read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

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Came on in for the VIP treatment. I was very disappointed that they did not take time to clean the interior. There was dust on the doors and debris on the center console. read more

This place is exactly what I need in my life. Today was my first time, so there was a little misunderstanding at how it works(my fault) I left and then came back and glad I did. Great job inside and I. Appreciated the service. Just what I needed today read more

I used to come here because they did such a great job a job and although I had to wait a little bit it was always worth it. The last few times I've come it has taken forever and the work was just not quite as good. I am here now and have been waiting over an hour sitting in the sun and my car just came out. I live in East Mesa But because they did such a great job in the past I drive out here. This will be my last time because this makes 3 times in a row the service was just not up to par and the wait times are ridiculous. FYI, today is Monday so it should not even be a very busy day. I cannot even imagine what the weekends are like read more

Went to change oil for my car and they told me its going to take 20 min so I went to eat something and came back on about 15 and my car was ready I was surprised how fast that was and left the place. After two weeks I heard a sound in my engine and went to a mechanic and he told me why didnt u change ur oil!!! The thing is the didnt change engine oil and fool me down. Watch them if u want to change oil and make sure they do it infornt of u read more

I had a tiny crack in my windshield. The sales rep said my insurance would cover a replacement and that it wouldn't affect my insurance because we're in Arizona. I said no because it's such a small crack and I'll do it if I get another crack or this one grows. Then they said if it cracks again, they'll redo it for free. I got a crack in the new one less than a week later and brought it back. They said the free replacement didn't cover it but they could bill my insurance again. I looked over the paperwork and they billed a nice, expensive windowshield to my insurance company but used a cheap one on my car. Then my insurance went up. This happened when it was Danny's, so hopefully things are different now. But just know the sales reps will say anything to get you to use their services. read more

Here getting my oil n wash done the counter girl named scout is awesome!! Good conversation great personality very friendly. The tech is also going to see if he can reconnect my window washer fluid hose when my car is done. Update Jason the tech, tried to get my windshield fulid hose to work thinks it may be a build up in the lines, either way I'm pleased with my service and how great everyone was. Thank you Jason n scout!! You guys rock read more

So I go to get my car washed today. I drive up to nobody around. After a few minutes a worker arrives and asks which wash I would like. I choose the VIP $29.99. So for $29.99, I drive my own car through the wash, park my own car after the wash, an attendant vacuums my car, applies dressing to my tires and that is it. What happened to the interior of the car getting cleaned? Windows are no longer getting cleaned either? How about a nice car scent for the interior? Nope. I can and will go back to Superstar Car Wash and spend $15.00 and get the same service. I can vacuum my own car. The $15.00 at Superstar Car Wash includes the Tire Dressing as well. Jacksons is a Complete Rip Off. Do not waste your hard earned money at this business. read more

This is the second time I've use this place I didn't wanna leave a review the first time because it was a really busy day and I wanted to give them the benefit of the doubt. However it was a very slow day my second time around and I paid for the exterior and interior cleaning both times. It's like they do not even attempt to clean the inside at all there was still obvious dirt and dust everywhere. Definitely go somewhere else if you're looking for a good clean. read more

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Skip this place! Rip off! Horrible job. Dirt and grime were left on the car. Windows were left with smug marks. Inside? not even sure they used any of their greasy towels. The car wash was a waste of money. I will never go back. If you do decide to use this place, make sure you walk around and inspect your car. Now, let's get to the restrooms inside...yikes! You can forget you are in Scottsdale. Dirty, no toilet paper...do I need to say more? Yuck. If there was a way to give negative stars, I would. read more

This is how I got my truck back after $100 hand wash and wax. I'm so disappointed with this horrible work. Worst car wash in the area. Absolutely don't recommend this place because it's a waste of time and money. And they will never use the side break to park the car, they only use the gear. These are only some spots I captured after I washed my car that haven't been touched or whipped. The seats are still not vacuumed because I didn't pay $200 for the full detailing like what he asked me!!!! read more

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I went in today because I had the day off work to get my car wash. I pulled up to the interior and exterior Wash lanes , as I'm sitting there two men are standing about 20 feet away from my car . I assume they just didn't realize I pulled up and rolled my window down and asked if I could get some help , they both look at me and keep on talking . I then say excuse me and they look at me again and ignore me . Won't be coming back . read more