This Place is awesome they have the best customer service and they always do a pristine job on my vehicle Kimberly is absolutely a doll

I purchased the Ultimate wash and they were supposedly going to clean my seats as well as the mats. My car was not clean I could've done a better job myself and save me the money. I let them know and all they said was come back tomorrow. read more

25 minutes to get a basic car wash which includes vacuuming and wash and dry - wonder what an "express" oil change would take!

Don't let Jacksons Carwash they will target women with them business on Auto Glass Department. For some 2 chips on my window turn into 5 chips. They want a $25.00 deposit that you will not see again if you cancel. Have a second company to look at your window lady. read more

If I could give this place NO stars, I would. Just because I keep my car daily clean, does not mean it shouldn't be vacuumed or wiped down like I paid for. When I told the guy that it wasn't cleaned properly, he walked away telling me that I can take it all the way around and go thru the process and waiting again. There was dirt on my floor mats indicating that they were never even removed, there was dirt on my seat that wasn't there before, the interior back was not touched at all as evidenced by the debris from moving items recently, there was dust, hard candy remnants, spots where coffee spots were in my drink holder and dirt in my doors. I was warned against coming here but being that my car was fairly clean, I didn't think they could screw it up and not doing ANYTHING definitely screwed it up and make me regret throwing my money away at this location. NEVER, EVER, AGAIN! read more

I really wish I can give a negative star review for this place. I brought 1 of my car in here last week to get a wash, and when they gave the car back to me, i noticed some smudges on my lcd screen and ask them to clear it up.. one of the service manager used a rag with windex (one guy even told him on the side he shouldnt have used windex). The screen got scratched up and they referred me to the corporate office for claims. I waited over a week and had to call 3 times for the manager there to contact me. When he finally did, he said he "reviewed" the video and determined its not their fault and that the manager said he never use anything. So I called back to the store and talked to 1 of the manager, he said he "just got off the Phone " with the guy who scratched my screen and said they never used windex (Im not sure how he managed to do so when im still talking about the issue on tbe phone). He then change the story and said he meant they discussed it earlier. This seem to me like they have stories made up and prepared in situation like this where they messed up and didnt want to admit it. I have been coming here for 2 years for all my gas and car wash for 3 of my cars. But this is the last time those scammers will ever get a penny out of me read more

My go-to car wash. They do a good job and if you aren't satisfied, just mention it and they'll be sure to make sure you are happy. I bring my car here biweekly and am happy. read more

FIRST AND LAST VISIT. Took my vehicle in for exterior detailing. I specifically asked them to only vacuum the inside and to not use any scented products. At pickup, the dash mat, seat covers and any loose items from the inside are stuffed into a trash bag and I'm told "We gave you a free shampoo". THANKS GUYS FOR THE FREE ALLERGY PROBLEMS. The inside reeks. Were these directions too complicated or what? read more

Worst service ever! I've been here many times and they did an ok job, but today they wasted my time. They were disrespectful. I'll never go back again. I do not recommend them. read more

Great job on interior detail! Dropped my car off for a few hours, returned to friendly service and spent less than any other place I know of. Definitely will return and I recommend their services to anybody. read more

great service!! today was my 4th oil change using Jackson's and they are always beyond incredible!! only a little disappointed that the price went up but that seems to be on trend with everything else nowadays and of course it's out of control of the team at Jackson's. the team remains so friendly and always go above and beyond my expectations! thank you guys so so much for always treating me & my car right!! read more

Felt pressured by employee to replace windshield due to already repaired small chip. Uncomfortable because he needed 3 no's.

I got a basic wash here today that includes vacuuming and it took nearly 45 minutes. Additionally, the car still had some dirt on the side running boards. Absolutely insane considering the $17 price associated with the wash. Could've vacuumed myself and saved myself the hassle. read more

I made this yelp account just so i can review my horrible experience,I went to jackson car wash on sunday morning around 8am, i went through the car washed and pulled to the vacums to dry my car and rims off, on one of my 22in rims has a large scratch on it. I immediatly asked for a manager. A Manager by the name of Jay came out.I explained what happeded his response very rude and with a slight smile on his face our car wouldnt do that to your rim and if it did it would yellow on the rim , i told him that made no sense, the yellow would have been washed away. I asked could he write that this incident happened he said they re not liable for damage and nothing the car wash can do, so i asked can he take picture that this happened and i will reach out to corparate, he said no but told me to wait while he runs inside , he returned with his phone to take a picture after saying no and nothing they can do, gave me a form to send email to corperate, the following day I called the tempe masket store where this incident happpened , asked for a manager and this time i got manager Juan. I asked him was anything reported to him about a scratch to my rim for the day before and he said no, i explained what happened and how jay was very adament that jackson car wash will not do anything and that he took a picture of my rim. He said he didnt know about it . I told him i would just reach out to corparate, yesterday i was given a form by jay and i left it home, juan then told me to goto the jackson website and their is no such form , I let juan know that their is a form and i will report that he refused to give me info. So i called corperate, filed a claim recieved a call back from another store manager telling me their is nothing they could do but offered me a free wax WHAT A JOKE. I have a scratch on my rims and nothing was done about it STAY AWAY FROM THESE CROOKS, i know its just a car wash but i didnt deserve to have my car rims damaged and be looked at like a liar, and to make it all worse all the management are rude and unprofessional. read more

WORST CAR WASH EVER... they smeared the interior and missed spots... the chrome wheels where left dirty... missed the rear bumper and step rails all together...rear window terribly streaked, and there was rag lint all over the vehicle. It's like they only work hard on the side facing the waiting customer. I suppose I could go back and have them redo the wash but why would I expect them to do a better job the second time when they were so substandard the first time... and what's my time worth....never go for the VIP treatment. Don't go near the place. read more

I brought both of my cars today to get an interior detail. Abel was the salesman and said he'd give me a great deal for both cars. When the cars were done and I went to look inside, I was shocked at how dirty they were. The cup holders still had grime in them and there was dust everywhere. Neither of the cars looked much better from when I brought them in. The gentlemen cleaning the car called over Abel and began arguing with him saying that he didn't write the proper things on the window. After this uncomfortable encounter, Abel said they'd reclean the inside, including the seats which were awful! It still looked terrible after the second poorly done wipe down. The manager then came over and apologized and agreed that the car was still dirty and wiped down the outside himself. However, Abel then came over and started arguing with me and was implying that I was lying about what he told me when he sold me the deal. Despite his name, he most definitely was not able to perform what he promised me. I cannot believe how rude Abel was and that the manager allowed him to talk to a customer in such a demeaning way. Someone would have to pay me a lot of money to ever go back. I'm disgusted with the way this business handled everything. read more

This place is horribly managed. Was there as a fast pass VIP full service member. They've done everything from scratching our rim, crashing our car, neglecting attention and the list goes on. Their immediate way to rectify issue is to provide you with a free wash (which are worthless given that I'm paying for unlimited service). Management was reminded multiple times on the incident waiting on corporate response. After a month nothing, ended up taking a $150 settlement on a prepaid gift card to their shop (had really no choice or wait longer). BEWARE of this place. Pay close attention to what you're buying g and what you're actually getting. You pay for full service, yet you take your car in and you get basic service cleaners. So I'd suggest you watch your vehicle through the entire process EVERY time. I just cancelled today after a year with them and going somewhere else. I work across the street at Freedom Financial, over 1000 employees who many use Jackson's services. Many who have shared similar experiences but convenience of being across the street keeps some of us there (At leafy for me). However, I've had enough so , IM OUT! read more

I received a free service coupon and went to redeem it, expecting it to be the express drive thru wash (as Ive received before). However, I was instead told to leave my car and go inside. Confused, I obeyed and head inside. I was told by a woman up front that she would call my name when my car was ready. I sat there for 90min before asking for an ETA. I was told by the woman up front that I should've been watching for my car and that its been done for 30min. I wasnt willing argue so I just asked for my keys and she tells me to "ask someone else." Finally, I get to my car and it looks no different. Wtf? I get that it was free but it was such a strange experience filled with rude individuals.... read more

I got my car washed here two days ago and everything was good they offered me a receipt with a rain check policy for 3 days and the guy even said it was going to rain that night so I was happy that I had a rain check so today I went to use the rain check and they have suddenly changed their policy on how they do it and now all you get is the self serve car wash where you would pay $3 somewhere else and have to dry and do all the detail yourself. Kind of a lousy rain check policy if you ask me. Was planning on buying a drink and a snack in the lobby but since I didn't even get out of my vehicle they lost the profit on that I won't be getting my car washed here again read more

This place has zero organization skills when it comes to order of car cleanings! I brought my truck and waited 90 minutes for a vip wash from start to finish. At the vacuum phase, I counted 10 vehicles that went into the wash before my truck was even touched! After the wash, my truck was parked in the detail section and the red truck managed to get cleaned and ready to go before my truck was even touched!! The gentlemen was about to spray the entire truck down to "clean" the finish (since it was sitting out there for so long). I made them rewash the truck before starting to wipe it down. This type of service and carelessness for a vehicles finish is ridiculous!! read more

Never to return. I asked for the Works wash. Guy comes back with a VIP wash saying it's half price today. Car was not vacuumed on the sides of the seat and the trunk. Did not perform the vip service of treating the dashboard. Doors were not cleaned on inside. Tar was all over the hood roof and trunk! I needed to wipe down the back half of the car. Jackson's need to close their car wash down. Mario had to complete the service after the rest of the team failed miserably. read more

Where do I start! Service was all around great! I believe their names where Adam and Jay (so sorry if that is wrong) they were extremely helpful in pinpointing what was wrong with my overheated Jeep. The issue was with something that they didn't typically deal with but they took on the task and found a solution. I'm extremely greatful for all they did for me. Scout at the counter was extremely kind and helpful and made my experience that much better. To top it all off,my grandma thought the restrooms were so clean that she had to comment about it. What a great place to break down at! read more

I took my car in for an oil change. They said it needed a coolant flush so I said ok. After the coolant flush, my car won't stop overheating. It was fine before. They said it wasn't their fault. I feel like I paid $150 dollars for them to break my car. Do not bring your car here. read more

Inefficient, VIP customers with multiple issues that range from billing to customer service. Fo yourself a favor and skip these guys.

Inconsistent. Last time I went they did a great job. This time crappy job. Sloppy work. The inside was not wiped down at all, even though I paid extra for that service. The floorboard panels were not cleaned and the hatchback area was also not cleaned. read more

I have been going here for a while. I think there might have been an ownership change but that doesn't matter I just trying to figure out why I never had a problem until now. Got a detail and oil change. It wasn't the best detail ever but it was a big job. The issue is the oil change. Instead of replacing the oil filter with a new one they attempted to put the old one back on. Granted it was only 4 months old but that's not the point. I expected to get a few oil filter. The big problem is they didn't put it in straight and my car was leaking oil. I probably would never have realized other wise. I'm just glad it wasn't an expensive fix. But that is very dishonest. And it makes you wonder how many other people they do this too. And how many times they have done this to me in the past. read more

I received a gift of a year of car washes and i really wish it wasn't to this car wash. I'm not usually a picky car wash customer but this was by far one of the worst car washes i have received. The men outside were very friendly and nice and the prices are reasonable if you got a decent car wash. My car smelled good when i left and the inside clean wasn't bad but the outside wash was awful. They missed so many spots and left water marks full of dirt. My windows were streaky and i just didn't think it looked clean. I will give it another shot considering i have a year of washes. I hope that i just got a bad wash and my next will be better. It was a let down for sure.... read more

Just came by to get a quick car wash and wanted to vacuum out my car. Got sucked into getting a "detailing" job for $70 that included them shampooing my seats (which I had planned to do myself and they had only small, light stains) and doing their most expensive and "thorough" car wash package. Was also harassed about getting my windshield replaced, window tinting, and auto body work. I came back to find seats were completely soaked (no covering offered), trash still left in the cup holders and doors, exterior not fully dried, and the interior trunk of my hatchback wasn't even touched! I was in a rush, so I didn't have time to bring these issues to the attention of the manager, but I was furious. I wouldn't expect my car to look this terrible when I pay for a regular $5-10 car wash. Save yourself the money and energy and go somewhere else or do it yourself. read more

Keep thinking I'll give this place a second change, but every time I come, it's horrible... Harassed into changing my windshield. Harassed to change my differential fluids because every time "they're so bad!! This needs to be replaced ASAP". Harassed to change my break fluids, and air filter (When I've changed them all very recently). They definitely target girls to rip them off. Huge scam and same speech every oil change especially when I state "JUST an oil change". Car wash service is SO slow for low quality work. No longer wasting my time and money here. read more

I love Jackson's car wash, they always do an awesome job washing my car. I have the unlimited fast pass, so I get my car washed about 2-3 times a month. Never had a bad experience with the wash. I also get both my vehicles detailed here once a year. Awesome job. The only reason I wouldn't give them 5 stars is because the prices for the oil change are too high. It costs me over $100 to get my oil changed because they charge like $11 per quart for anything over 5 quarts. But other than that, I think Jackson's is awesome. read more

There's probably a reason they only have 2 stars.... Purchased a car detail here to use in advance ($100) because I only had time for the regular wash. Took my car back to get the detail and was told it was by appointment only. I informed the service guy no one ever told me that, it also was not listed on my receipt or ticket that you had to make an appointment. The service worker told me if I added a polish then he could get me in immediately. So wait, you can't get me in even tho I PREPAID $100, but if I add a service to upgrade then you can? SHADY and annoying AF. I asked if I bought the detailing right now could they get me in now and the guy said yes. WHAT?! Again, annoying. Then he told me that my $100 pays for the labor to do my car, and if I just use my ticket (that I paid $100 for a month ago) that they wouldn't have money for the labor. Well that doesn't make sense considering you made $100 and I did not get my car detailed that day. He said they had 4 cars that were getting detailed and theirs takes priority over mine because they just all purchased theirs. I asked to talk to the manager who then came over from the next car and told me that no he couldn't honor it right now but he could give me a free wash and schedule me for a day to get detailed. He explained he had six other cars (wait, the other guy said 4) that were getting detailed and mine wouldn't be done until 6p if I wanted it today (it was 11am). It was nice they offered the free wash but it was frustrating that there is nothing written that states that is their policy. read more

If I could give negative stars, I would, I have just been robbed by these people. I purchased a car wash from the gas station. I was given no way to redeem the code but on the receipt and when I talked to the employees they just took it and didn't give it back. I was then forced to pay for another car wash because they stole the receipt so I couldn't provide proof for a refund. read more

First a guy asked about changing my windshield I said no. Later again he came to me while I was waiting for my car to get detailed...he asked me what insurance had..I advised him that my insurance card is in the glove box. He brought it out to where I was sitting and told me some non sense about Cheap Chinese glass and I needed to set up an appointment. I again said no. He threw my insurance ID on the table and stormed off. I complained to the manager who gave me a free works wash thing and an apology. I got my car back after a 3 hour wait. I was missing a mat from my trunk and my vehicle was not clean. My drivers side window was streaky, my rear driver s passenger side door jam is still dirty. It doesn't look like they even vaccuumed properly. I was quoted 1.5 hour wait time and 3 hours later I received a dirty car with one of my items missing. This was my first time at a Jackson s. Again I called the manager David and he said I could come back. Sure because waiting 3 hours for a dirty car was not a long enough wait. Or maybe there are more things the workers want to steal? Do not go here...ever. read more

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I'd give more but dude. Chill with the sales pitches. Went in for just a car wash and was literally hounded for a detail and new windshield. Working sales and market myself, way way way to pushy. read more

This is the worst car wash I have ever been to. The Manager was not helpful and the vaccume job was AWFUL. We got the Works car wash with wax, vacume, dash wash, tire shine and air freshener. We were told by Abel that it would be a 40min wait. An hour and 30min later were trying to find out where our car was which nobody seemed to know. Finally Abel told us that the Manager was vacuuming it again because the first time someone didn't do a good enough job. We asked to talk to the Manager who tried to act like everything was fine and he didn't have an answer for why it took an hour and 30min. I told him I would like to look at the car before I paid because I wanted to make sure it was done right. He refused to let me look at it. So I paid and when I saw my car there were crumbs still all over the seats and floor. The manager took a towel and brushed the crumbs on the floor. I told him it was a poor job for having to pay $50 on a wash. He argued with me and said that that was the best work they do. I asked for a discount since the job was not done correctly and the Manager refused. We didnt get the air freshener that was included either. read more

Horrible Car Wash. Just because i'm younger doesn't mean I should be treated any different than every other customer especially when i'm paying good money. My experience started out with the guy absolutely hassling me trying to upsell me after i said no more than 4 times. After that i waited FOREVER for my car to be done, finally i go up and ask and they tell me it's been done the whole time they just forgot to tell me... I finally get into my car and one of my mirrors is bent out of place and won't go back in. The staff was trying to fix it only AFTER i pointed it out and we're tapping every button in my car and trying to manually pull it when it it's automatic. After finally getting it fixed i turn around to look at the interior of my car and it literally looks the same as when i brought it. It was obvious that not a single thing was wiped down or even vacuumed im talking crumbs everywhere. vacuuming is literally the easiest part of the job.... A five year old could have done a better job than these guys. I wont be back and i'll stick to going to literally any other car wash available read more

I am only giving one star because they at least did a decent job on the outside of my car. I paid $100 for a detail only to have them clean the inside twice because the first time they didn't vacuum my trunk or underneath my floor mats. And still I'm finding spots weren't wiped down clean on my light colored interior.. I would understand maybe a little spot here n there for a $15-25 dollar car wash but, a $100 detail!!!!!! Never again. read more

I came in to have my car hand washed and vacuumed. I had bugs on the outside of my mirrors and on the front of my car. I needed to be in and out in about an hour. They said they could do that and hand wash so it wouldn't get scrateched. After 40 minutes and 15 cars coming out of the wash, I walked back in to see where my car was. It hadn't been started yet. They washed it pulled it out, dried and detailed it. When they were done, it was still dirty. I asked about that. they, then sprayed some stuff on my car and proceeded to scrub my paint. I asked them to stop and that I would just take the way it was. I spoke to the manager, he said I needed to purchase a detail to get it clean? that made no sense to me. I drove back around to the initial guy that helped me check in. He said they did a terrible job and that I should speak to the manager. When I did, he was not easy to talk to and no customer service. They put deep scratches in my drivers side mirror trying to re-clean it after it was dry. Super disappointed in them ... read more

This may be the worst car wash in Arizona. A few months ago I was cussed out by an employee for asking them to wipe the writing off of my window and re-wash my car might I add I was very kind in my request. They just half washed my car and after paying $40 for a car wash I was at least expecting them to wipe the cup holders out nothing super special it's not like my car was dirty. There was still bird poop all over my car, crumbs in my seats, the car wash writing on my window and they called that clean. The worker told me all that extra sh** I was asking for was considered detailing and not something he does he even ask if I didn't see him f***ing cleaning my car the first time. So I decided I wouldn't come back but after 4ish months I though they'd have new staff and I'd give them another go. Why did they "allegedly" steal money out my center console. I say allegedly because I'm waiting for the manager who told me he'd call back in an hour to confirm what I already know. I confirmed the money was there right when I handed them the keys and then 30 minutes after the car wash and mind you I hadn't left my car since getting my car washed the money was gone. When I hadn't heard from the manager in the hour like he said I called back 3 hours later he tells me he's been busy but hasn't forgot about me. You would think this would be top priority lmao all I am saying is if you want to potentially have your money stolen, car half washed, and cussed out this is the car was for you. They have two stars for a reason. read more

They talked me into a pre paid detail because I didn't have time that day to wait when I when they said that I only had paid for carpet cleaning I don't think I would pay 150.00 for my trucks carpet cleaning never go to this rip off place read more