Bought engagement ring long time ago from JG back when they were still in Milpitas, when one of the smaller diamonds was dislodged I tried to replace it in nearby shop, the quote was quite outrageous and they would need 3 weeks to fix, which means they outsource it somewhere else. I have decided to try Jade Galore, the quote was half the price and I got it back in less than 3 days, they polished it too so my ring came back very shiny like new. JG has a lot of selection of loose diamonds, service is awesome and I didn't feel any pressure to buy anything else. Very happy with them. read more

Trustworthy and not pushy customer service. Purchased a lavender jade bracelet and have no regrets!

Meh, prices are super inflated. They do have a lot of stock to look at. I've been a customer since they had their iconic shop in SF's Chinatown on Grant and then later at Cupertino Square. I compared prices on Diamond bands and I've for sure have seen and purchased rings that had more carats for way less in price. The ones I saw were inflated by more than 2 times the price. Sadly I won't be going back to this store, one time is enough. read more

I had a jade bangle repaired with white gold. The work was beautifully done. The entire staff was very helpful. James went out of his way to do the job well and in time for the birthday. Thanks! read more

Amazing staff and service. I had a bracelet and ring gifted to me last year and I came in to look for a pair of diamond earrings. I've never shopped for jewelry before and the staff really treat you like you're family. The woman I was working with noticed my ring and recognized it (she sold it to my SO) and offered to clean it while I was shopping around! Although I did not purchase anything that day, there was no pressure in buying. I enjoyed my experience to see what size diamonds they had to come back when I'm certain on what I want. read more

Our experience at Jade Galore exceeded our expectations. James & Amy we're both amazing to work with. Amy was so sweet and James was filled with knowledge that was beyond helpful in our search for the perfect GIA certificated diamond. They were patient & guided us in our process to find the perfect diamond. They customized my ring to exactly what I wanted. My soon to be fiancé and I couldn't be happier with my engagement ring and the overall experience we received. We both highly recommended this jewelry store. Thanks again to the team at Jade Galore!! read more

Jade Galore - Jewelry Near Me - San Jose, California

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Hello James, Thank you so much for all your help and extra time spent for creating my emerald stone on diamond pendant. You were so very patient and nice. I truly appreciated everything you did to make my pendant really special and unique. Best regards, Michelle read more

James helped me to find a Fancy Light Yellow Diamond last month. It is a nice cut and very good clarity diamond. I was appreciate his services and design for my jewelries. Thank you, Linda read more

Finney and her colleagues are also five stars! The customer service received here was priceless. I enjoy their selection and unique pieces.Thank you All! read more

Jade Galore has been my goto jewelry store ever since I bought my wedding/engagement bands 10 plus years ago. I liked their service and pricing. Debby Wu was our sales person.She was patient and discrete. She gave us a lot of space/time to think over and look around. She was NEVER pushy! In addition, she gave very good advice( after we queried her) such as : 1) round diamond have better resale value. 2) Get six prongs instead of four because it's secure and it make the diamond look rounder (for our stone's size). We made the plunge and never regretted it. Over the years, I came back to either get my ring serviced and always asked for Debby. It was nice to see her again yesterday after taking my ring back in to get it cleaned. The new SJ store is beautiful and large. read more

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Updated Review!! The boyfriend is now a FIANCÉ!! Thanks to Christina & her professional, sweet & sincere help we are overwhelmingly satisfied (especially myself). Please ask for Christina, she is great! She worked with my fiancé the whole way, unbeknownst to me, in picking & customizing my engagement ring. I'm in love with it. We will be back for our wedding bands. Thanks again, Christina! read more

Jade Galore - Jewelry Near Me - San Jose, California

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I came in to ask about a watch battery change, $30 from an experienced jeweler. They know that the Great Mall will do it for $10 or $15, but they said that they are high end jewelry and their batteries are high quality from Swiss. ok. i get that. i've taken watches to get cheap battery replacements and their batteries died on me after a few months. So i think, sure i'll spend $30 on this and it better last me a long time. Btw, i have a crack on the watch. The other thing the jeweler noted is that the way the watch close/open is just by snapping it open and putting pressure to close it. Closing the watch worried the jeweler because it could make the crack bigger due to the high pressure to close it. Amy was helping me explain it from the jeweler point of view and that it will be up to me if I want to get it done here. She convinced me that he is a very good jeweler and been working in the industry a long time and I've had my frustration with cheap places so I decided to pay the $30. He did it successfully and he said that it was very tricky and he was so worried about cracking it more. Anyway, I'm really pleased and I hope the battery lasts at least a full year. read more

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My first visit to Jade Galore was back in July 2019 when my fiancé and I were shopping for engagement rings. When we arrived to the store, we were immediately greeted with a warm welcome and given a tour of the amazing space. I told Fannie exactly what I had in mind, and she showed me all the options they had in stock, and they were all beautiful! Since the pear shaped diamond I was looking for wasn't available in store, James, (store owner) offered to find the diamond I wanted with all my specifications and create the exact ring I had in mind. While discussing my diamond specifications (4 C's), I learned so much about diamonds and the details of the cut, color, clarity, and carat...something I don't feel many jewelers discuss with their clients. A couple weeks later, James contacted me to come back to the store to view the 3 loose diamonds he was able to find with my specs (with GIA certification). Two weeks later, my ring was made and it was everything I wanted! (Second Photo) Fast forward 3 years later, I unfortunately lost my engagement ring! I contacted James a week after my ring didn't turn up and we did the same process again, but this time, I changed the shape to an oval and made the center stone slightly larger with no diamonds on the band. My husband and I moved back to San Diego, so we made a trip to San Jose to view the 2 loose diamonds James found with my specifications. Christina showed us the diamonds and the options for the white gold band, and from there, I was kind of happy I lost my ring because was able to re-create my engagement ring according to my current style LOL. (First Photo) James, Christina, and Fannie were all a pleasure to work with and my first experience in 2019 is the reason why I came back to them a second time. If you want a jeweler who listens to your needs, delivers amazing customer service, and educates you along the way, please visit Jade Galore. My positive experience with them is the reason why I will continue to be a customer. Thank you Jade Galore for making my ring dreams come true a second time! You guys are truly the best! :) read more

Jade Galore - Jewelry Near Me - San Jose, California

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Wow! The customer service and jewelry in this store is unreal! Irene helped me create my wedding band and I couldn't be happier with my band and the service! I created an oval eternity wedding band and it's so beautiful! But most importantly the trust and honesty from Irene has been unmatched! She made sure I was so happy with my ring and perfected it from start to finish! You definitely get what you pay for so I highly recommend working with Irene here for all your jewelry needs! read more

Just stopped by the new jade galore flag ship store in Santa Clara across the street from valley fair mall. Wow this place was huge... even tho Jade galore wasn't fully finished with their decor, this new spot was designed perfectly. My family and friends have been buying all our custom high end jewelry and watches from jade galore for over 20+ years and they have always exceeded our expectations with price, quality and service. Every time I stop by to take a look at new inventory, the sales person would always sonic clean and polish all of our jewelry we have on. Every few years, I upgrade my wife's jewelry, and they always give us full credit of the purchase price of the item, so it's much easier on my wallet, and the wife is incredibly happy too :) I can't wait to see the finished flagship store... I'll be waiting for their re-grand opening. read more

My wife and I came here for a wedding bands. This place is so much bigger than the old location. They have their own parking lot and just right next to the mall. The sales here are friendly and helpful. Debbie is the one helped us that day. We are excited to find the rings we love. We definitely will come back for more jewelry ' read more

Jade Galore - Wedding bands !!! - Jewelry Near Me - San Jose, California

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Great costumer service! Debby helped us today, she was super friendly. She helped my mom with the jade bangles. Although we weren't able to find one we liked, she was happy to assist us to the end. Also, thank you for the calendar Debby! read more

The new location is gorgeous. Purchased our wedding rings and bands here. Make sure you see Christina! Phenomenal customer service and so sweet. Never any pressure in buying. Patient with all questions. Be sure to check them out. read more

There are times you search and search, along the way you met a cross road. Your options are to continue searching or realize you found the one. That is what we found at Jade Galore. Debby exceeded expectations for customer service and played a critical role in finding our treasures. There are so many options to find engagement rings and wedding bands, she helped us find the exact ones we want! The store is very COVID safe and more importantly listening to what customers want to narrow down the amazing collection! read more

Jade Galore, what can I say. No longer do I shop there.........the last time we were there, one of the gals yelled and screamed at me, luckily my man was outside and didn't hear it.......Her name was Monica or Mona, what a rude ass girl.......let me tell you what happened.... Besides being their customer, I introduced many people to that store, I would even drive the 45 min to get them there...... At one time I was gonna purchase a nice watch, very expensive one, and put a deposit down of 4 grand, when times were tough I told them that I could no longer afford to buy it and they credited 2 grand to one card, and the remaining 2 grand went to a store credit. The store credit didn't have an expiration date on it. When I did attempt to use it, I would call and let her know, she must be some owner or manager there. Whatever, anyways, by the time my finances got back in shape, I went there to buy something just so I could say hi and to get rid of that credit...... We looked at a watch, normally 10% is given to repeat customers in the watch field and I asked for an extra discount.......She went off the bandwagon, everyone in the damn store started looking at me, I felt so embarassed, telling me that credits only have one year and this and that, couldn't believe I was spending money there, I said screw this, use my 2 grand credit, paid an extra 8 grand and left that damn place....after all I have nothing against Rolex....lol Now I go straight to Alan Man's for diamonds and for watches, I go to Shreve's on Post, better discounts....after all, isn't that what a woman looks for............ Told everyone I know, now there's yelp, it is even better, she never even apologized and the store sure has my phone number.............RUDE IS ALL I CAN SAY!!!!!!!!!!!!!!!!!!!!! read more

Wow!!! The best costumer service and friendliest staff members, we got the pleasure of working with Debby Wu!!! She helped my fiancé and I with the process of picking my wedding band and also help us to resize my engagement ring, while explaining we could even watch the whole process. Debby was helpful, friendly, so informative and knowledgeable and made this whole experience enjoyable. I definitely recommend Jade Galore and I would give it even more stars if I could. read more

Over the years, we've shopped here quite often and I got some sparklies from them. My mother had her engagement ring reset here and I had a gorgeous loose diamond set into a nice necklace. The service here is superb and like other reviewers said, the loose stuff can be negotiated but the ones that are branded have a more stringent price. Ask for Linda... she's awesome. Great service and I've always had my jewelry cleaned here. Their in house designs are gorgeous often emphasizing and setting the stones in new and creative ways. When my mom lost a few diamonds on her pave ring, they replaced them free of charge! #871 read more

My wife and I stopped by Jade Galore today looking for a watch. The customer service here is exceptional. Amy was professional, sweet, and not pushy. We didn't feel rushed and had very honest advice from her. She didn't try to sell us the most expensive watch, but focused more on the right watch that my wife would love. And she loves her new watch! The prices here are also very competitive. Compared to the jewelry stores across the street in Westfield Valley Fair, Jade Galore offers friendly customer service with a personal touch. We didn't feel like another number. Amy and the Jade Galore team were extremely friendly and welcoming. We'll definitely be coming back for our future jewelry and watch needs. Thanks Amy!!! read more

My parents have been shopping at Jade Galore since I was a kid, the first store on Stockton Street now moving to Stonestown Galleria. I now shop at the Milpitas Jade Galore, I highly recommend this jewelry store for all your needs. They have a great selection of watches and jewelry. Why I would recommend this place is the friendly staff like James, Jacky and Anthony. They do everything they can to meet your needs and custom fit if needed. What I love best is the service behind the product you get, I bring my watches back to have them polished from time to time and the watch comes back looking like brand new. They are very careful with there work and only let certain jewelers work on certain pieces of jewelry. I recommend James as he is very knowledgeable and doesn't pressure you into a purchase. The customer service is just above and beyond, I walk into stores like Cartier and other Rolex dealers and they just don't talk to you. The staff at Jade Galore make you feel important by offering beverages and makes you feel that your business is greatly valued.... Too bad yelp maxes on five stars....only if there was more...... I would definitely rate them higer. read more

We followed this store to its new location by Santana Row. Throughout the 20+ years we've been shopping with them, the quality, value, and customer service has been consistently excellent. We worked with James and he Is fantastic. I love that it's a top notch small business (not a chain), so I really like supporting them. They also sell much more than jade, so consider them for overall jewelry shopping when you're looking for something special. read more

Due to an unforeseen accident, I had to get my jade bracelet removed for my hand surgery. Fannie and her manager was super nice and understanding. I was really grateful they were able to remove my jade bracelet. This new location was very nice and I would have loved to check out all the beautiful jewelry, but my fractured hand dampened my mood to browse. I'll definitely come back when my hand recovers! read more

I came in with my sister-in-law and mother-in-law since my sister-in-law highly recommended this place and it was totally right decision. Debby is super professional and she was very patient while we were so picky to decide my wedding band and re-setting my engagement ring band. And three of us were so satisfied! There are so many choices that I could've looked at so it was really helpful to decide after I tried them on. Also what I liked was the price was pretty reasonable. I appreciate her help for sure and I will definitely come back here again. Thank you Debby!!! read more

I love jewelery, like a half Asian Elizabeth Taylor, that I am! If you have the same hankerings for bling, you will love this store. In addition to the high end stuff, you can buy reasonable priced gold pendants (18K gold, stuff you can't find at an American place) (shinier!). Great pearl selection too. Love this place!!! read more

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I came in after work on Friday afternoon, not too busy, about 2-3 customers in the store, Lots of cute jewelry, from gold to diamonds. Also Rolex . They have a small selection of Rolex and can order for you too. Very good customer service, I called before I came and was greeted by the same person. Overall, great service. I ended up didn't purchase anything, but will return if need anything. read more

My fiance and I came in to shop for wedding bands last week. We were helped by Debby Wu, who spent quite a bit of time showing us their selection of styles. I was surprised at how much wedding bands cost, so we decided to go across the street and check out the jewelry stores at the Westfield/Valley Fair Mall. We quickly realized that Jade Galore offered better selection, better pricing, and better service, so that's where we bought our rings. Their store does not seem busy during the weekday, so one will get more personal attention as well. In the future this will be my go-to jeweler. read more

This review is for Debby Wu. I've been visiting their Milpitas store for years but just went to their new location by Santa Clara last month to get a ring sized. It is much bigger than the old store and super nice!! I have made a few purchases over the years but regardless of the purchase, Debby was always super nice and patient. She's extremely knowledgeable and will work with you on any budget. Other employees are very friendly as well. I've shopped at other jewelry stores in the past but Jade Galore is the ONLY place I go to now. read more

A friend had mentioned her jeweler at Jade Galore through the years but I thought it was going to be mostly Chinese style gold or jade jewelry so never ventured in. I've been on a search for a wedding band for 8 years (since I've been married) and my friend finally insisted that I go with her. This store is absolutely beautiful. It's in a nondescript strip mall right next to Santana Row so I wasn't sure but it's gorgeous and worth a visit! After years of searching I found the perfect band and I also impulse purchased a stunning Cartier watch that goes perfectly. I love both buys. The store is incredible, the service is first class and I will be back again. Thank you Debbie for your help and patience in my first purchase. read more

My mom and I have shopped at both the Cupertino store and the Milpitas store. They have good selection of jewelry and watches. However... We bought two watches there over the course of 12 years and both had something wrong! The first was a women's Cartier Tank. That watch's date viewer stopped working about a year after purchase. When I brought it back, they wound it up and said, "here". They said I would have to send it to Europe to get fixed so I ended up not doing it and figured I would just live with it. A broken date viewer. Then 2.5 years ago, we bought a women's Rosegold Datejust. Beautiful watch. However, it was fast. Rolex timepiece? Anyway, I figured I would live with that too but now, 2.5 years later, the watch is not working... It was 30 minutes slow after only a few hours. A $15K watch... Really? So is it coincidence that both my supposedly "good" watches purchased by Jade Galore has some issues with it? I am going down to their shop this week to see what they will do... I will update my post based on the service I will receive. read more

Look at them sparklies. It's hard not to stop and stare at the display windows when walking by this store in Milpitas Square. They always have something that will catch you eye. Compared to other Asian jewelers, the service here is very good. They're knowledgeable and seem for the most part patient with you as you go over their inventory and try on whatever interests you. From what I've seen with friends and my own personal experience, they don't really put too much pressure on you either. So no twists of the arm to buy now now now. They know their stuff, and all the in's and out's of every brand they carry. Prices on branded stuff are hard to negotiate down as they're pretty much fixed, however any loose gold, jade ,or diamonds can always be negotiated down. They do want you to come back as a repeat customer so they'll accommodate the best they can. read more

Walking into jewelry stores sometimes gives me an uncomfortable feeling, especially after my experience with Davidson and Licht at Valley Fair (see review). But Jade Galore in Milpitas was different. I purchased a watch here for my husbands 40th birthday in May. I knew what I wanted and had done research on pricing. Jackie helped me with my questions and gave me the best price on the Rolex. It's sometimes hard for me to hand over my credit card for such a large amount but this was easy. I felt good because Jackie gave me great service and was patient with me. I was offered green tea while waiting for my receipt and she also offered to clean my diamond earrings and have the Rolex engraved with a special message, all gratis. Since then, we've been back to purchase a gold chain for our son, from Christine and Jackie and they were helpful once again. read more

I have been a customer for years and purchased a few watches. Fannie and Christina are the most patient people. It's a lot to spend on a Rolex but they told me to take my time and never rushed me with my decision. They have the best customer services ever!!!! Always smiling and very pleasant when I visit to get my watches cleaned. I will definitely give them for there customer services and really great collection of watches. read more

I recently got engaged and my fiancee got the ring here. The ring was slightly bigger so we came back to resize it. The service was awesome, and it was resized in less than 15 minutes and we can actually come back whenever we like to resize it at no charge. I love no charge! They have a variety of beautiful jewelry and they were really nice! we'll definitely go back for additional jewelry! read more

Fannie helped us purchase a new Rolex Datejust for my husband! Service was amazing and we loved it here. We came here right after coming from Davidson & Licht and for that place being more expensive, the service was below average compared to Jade Galore! We have already recommended our friends here and can't wait to make another Rolex purchase very soon. read more

My pave stones on my ring fell out. =( I get really sad when this happens, and i happen to remember the Jade Galore commercial, and thought "let's just try them out" Jewelry selection: LOTS of men's wedding band choices, jades, watches, and of course womens engagement ring settings. service: James and Christina are ABSOLUTELY AMAZING!! They are so helpful in making sure you love your ring again! I didn't even buy my ring from here! Where you bought the ring is irrelevant, they are in the business to make sure you continue to cherish your jewelry. James and Christina are soooo sweet and knowledgeable of their gems! ambiance: a high end Asian jewelry store, and i say that in the nicest way possible! Asian jewelry stores seem a bit blah and pushy, but their place reminded me of Davidson and Licht. Thank you so much Jade Galore! Definitely coming back! read more

We cannot recommend James and Jade Galore enough! My fiancé(!!!) and I were referred to James by a co-worker who had also gotten his engagement ring for his lovely wife from James and Jade Galore. We went to a few places before we made an appointment with James--and wow! What a difference! James is very professional and knowledgable. Before we went in for the first visit, we gave James a general idea of what type of diamond we were looking for. When we came in, he had a few to show us and took the time to educate us about the 4 Cs and worked with us to determine what was important to us as a couple. He never pressured us to make a purchase. This was SO different from what we had experienced at Shane Co (where they pressure you INTENSELY to make a purchase) and Brilliant Earth (where they literally do not care about you). My fiancé gave James his budget and we left it up to James to source us a diamond. And OH BOY! When he called us to come in 3 or so weeks later--the diamond he had sourced for us was beautiful, BIGGER than I had expected, and was within my Fiancé's budget! He wanted us to see it under all different types of lights and even brought out the magnifier so he could point out what we're basically imperceptible flaws (seriously guys, this diamond makes me smile so hard!) He never pressured us to make the purchase-but honestly, it was a beautiful diamond and more than what we thought we were looking for (quality and size wise--not price wise). James had a setting modified to fit the diamond and had my wedding band custom made to ensure the rings were perfectly matched. This ring is exactly what my finance and I had envisioned. Price was competitive--and the experience of dealing with James was really priceless. James is a certified gemologist and he is incredibly knowledgable and honest. Our engagement ring is gorgeous and James and his staff are incredibly sweet and professional. They ran an appraisal for us for insurance purposes and reminded us to come in to get the ring examined and cleaned regularly. I wouldn't trust any other place to handle my ring. One of the most important things I looked for when getting insurance coverage for the ring was whether I could choose to work with the jeweler of my choice if anything happened--because I won't go anywhere else than Jade Galore and James! I refer them to anyone who will listen! This is literally the longest review I've ever written but totally worth it. Thanks James and Jade Galore! Note: James runs multiple locations and he tries to get to know each customer personally, so email him for an appointment first! read more

Jade Galore - Seriously this picture doesn't even do the ring justice. It's gorgeous and so sparkly! - Jewelry Near Me - San Jose, California

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