This gentleman KenTu is so kind and very knowledgeable! Absolutely no pressure…read moreAnd great merchandise!! I drove all the way from Concord from a recommendation !!

I was looking for a jade bangle and this mall has several jewelers next to each other but I got…read morereally great service from this store! All the other stores were kinda rude lol. I was looking for a bangle with some lavender and they had a great selection and they looked through most of their supply for what I want lol. They also gave me a great deal! Everyone was super friendly in this store and I'm definitely going to be making future purchases here :)

I called ahead of time to ask if they offered repair services for a necklace I had broken a while…read moreback. They confirmed this service. I was in and out for about 15 minutes. This exceeded my expectations. So happy to have stumbled upon this business.

Thank you Mrs Vân for accommodating me . She is so sweet and friendly to talk to everyone. I got my…read morebirthday gift from here check it out.

Got my bracelet fixed here in less than 15 minutes! It was a simple fix, as one of the bracelet…read moreloop had a small opening. The lady in the glasses helped me out and she had red nails with flowers. Don't know her name but she was nice and service was quick despite it being Memorial Day. I can't believe I waited months to get it fixed when I could have went here. Thanks Thanh Tin!

I had a very disappointing experience with the customer service at this store. I called to ask…read moreabout today's price for 24K gold, and the employee told me it was $5,210 per 100gr . I simply asked if that price already included the labor fee, but instead of answering politely, she raised her voice and said, "I sell gold by the 100 gram . 100gr is $5,210. What do you want to buy?" I explained that I wanted to buy a plain 24K gold ring weighing 50gr . She then told me it would be $530 plus a $10 labor fee, for a total of $540/ 10gr What bothered me most was not the price, but the way she spoke to me. Her tone was extremely rude and aggressive, and it honestly felt like she was yelling at me through the phone. As a customer, I was only asking a simple question about the price before making a purchase. I have purchased gold from this store before, but after this experience, I will not be coming back. I really don't understand why a potential customer should be treated this way. Good customer service and basic respect are just as important as the products being sold.

tôi đã mua lắc tay ở đây với giá $580. sau 3 tháng tôi quay lại bán và đổi sang đôi bông tai này…read more ông chủ thu lại lắc tay với giá $400 và bán cho đôi bông tai với giá $300. họ không ghi hóa đơn bán hàng cho tôi, tôi hỏi hóa đơn đâu họ nói không cần. Hôm nay tôi quay lại bán đôi bông tai, họ không thu lại với lý do không có hóa đơn. tại sao lúc bán không ghi hóa đơn cho tôi? nếu đã bán vàng thật tại sao không thu lại cho khách hàng?? I bought a bracelet here for $580. Three months later, I came back to sell it and exchange it for this pair of earrings. The owner bought back the bracelet for $400 and sold me the earrings for $300. They didn't give me a sales receipt, and when I asked for one, they said it wasn't necessary. Today, I came back to sell the earrings, but they refused to buy them back, claiming it was because I didn't have a receipt. Why didn't they issue me a receipt in the first place? If they're really selling genuine gold, why won't they buy it back from their customers?

If you know me well enough, I'm the type of girl that loves dainty cheap fake gold (lol) or jade…read more(the real kind). Honestly, the only real gold I have is a necklace my mom bought for me when I was a child. I still wear it to this day but haha... that's all I have. Diamonds? HAHA. Yeah no. I lose so many earrings that I can never own any real ones. So it's the cubic zirconias for me. But... JADE. Jade is something I LOVE. I can tell a fake jade when I see one. I bought a jade pendant many years ago and decided it was time to purchase a new pendant, a Guan Yin pendant to be precise. I would stroll by jewelers in Grand Century and leave empty handed all the time. I just couldn't justify paying so much for a pendant lol. But after visiting and looking at so many recently I decided to purchase one and this time, it was with Ky Tran Jewelry! This jewelry store is one of many at Grand Century. They've got security guards with their eyes on you at all times. It is owned by a lovely elderly couple who is friendly and not pushy at all. They're also certified through the Gemological Institute of America (see photo attached)! They carry a huge array of jade, gold, silver, and some diamonds. I walked-in and was offered a seat. There I was for the next 1.5 hours looking at which jade to purchase. The woman who assisted me was very friendly and extremely patient. No hard sell, nothing, just a good conversation. I narrowed my choices to 2 and even then I had a hard time choosing. I even brought my own mini flashlight to verify the authenticity of the jade too lol. After finally picking what I wanted I headed over to the gold. I thought about purchasing a chain but after finding out it was 3k, I thought to myself pass.... Lol. Anywho, this review could have been shorter, but I'm happily typing lol. I paid and the lady wrote up a receipt. She cleaned my gem and prepped it a cute tiny box. I left really happy. So for those of you who are looking to purchase some beautiful jewelry, I suggest you come here!

Billy and TQ are the best in the business around here! They are friendly, helpful and super…read moreknowledgeable. I brought in a heart moissanite looking to set it as a pendant. Prior to coming here, I tried to do some research at home on different types of settings to no luck. Billy immediately pulls up many samples and gave me an explanation of what each settings would look like. After about 10 mins, we settled on a details and I opted to skip out on the chain until the pendant was completed. When it came time to pickup, TQ helped me decide on some chains that would compliment the pendant and I absolutely fell in love with it. We opted for the cuban link vs the rope chain. The piece is absolutely beautiful and my family was in awe of its beauty. I wanted to thank both Billy and TQ for making this a memorable and seamless experience. You know who we'll be going to when we're looking for our next piece of jewelry!

Shoppers Beware - I made (5) transactions with Billy and thought everything was good. I bought a…read morependant and chain from his store, repaired a bracelet, bought a grill with 12 teeth, and got a custom pendant made. The custom pendant came out nice but customer service and quality is lacking. I gave him a gold necklace to melt down and a jade piece, he quoted a price, middle of transaction he requoted and increased price by $850 due to a mistake his "factory" made. Whatever, I paid it. I wore this piece 5 times within (3) years (yes, I literally went through my selfies and counted). This is not my everyday chain/pendant and it's heavy so I hardly ever wear it. The clasp broke while I was literally holding it. Like it was Saltered fixed together instead of having a pin where the pendant can move freely. He tried to charge me to fix it for wear and tear but I pushed back based on it being a workmanship issue because regardless of how much time passed I barely wore it so there's no excuse. He even said out of his own mouth how good the pendant looked! And I said yeah because I never wear it. After back and forth he agreed to fix it at $0 cost but you can tell we were both frustrated while talking through it. I don't live in the Bay anymore so I had my stepdad pick it up. The pendant came back with (2) chips on it and a purple ink like someone literally drew on it. Photos attached. He said it wasn't like that when he gave it to my dad but the picture from my dad is right after he picked it up. I texted Billy at 330ish telling him my dad was on the way. My dad sent me a picture as soon as he got to the car from picking it up at 4ish. I didn't notice the ink in the picture because 1. I thought it was on the bag and 2. I was hyper focused on the scratch/chip near the clasp. I seen it in person which is now over a month later from getting picked up because like I mentioned I don't live in the Bay anymore. He tried to tell me he didn't give it to us like that. LOL cmon man what +65 year old man walking around with a purple marker and marking up their daughter's jewelry after driving to SJ from SFO to pick it up. Make it make sense. Whatever this is it doesn't come off easy. And the way they colored in the circle on the pendant you can tell this was intentional. My mom warned me and felt some type of way about me doing business with him. She just never trusted it. From me giving him gold to melt down, letting him repair my bracelet (which my mom swears does not look like the same gold), his prices, and even going back to him to repair the pendant. I should've listened. Find a jeweler you can trust. I would never recommend or spend $ with this company again no matter how nice the pieces look. Customer service and integrity means more to me. FYI He's in a different location now where there are a lot of other jewelers. I recommend shopping around! Prior to this incident w/ my custom piece I went to Billy to purchase a clasps for my everyday chain and he tried to charge an outrageous price like +$100 dollars. I went next door and got one for $40.

I ran across VVS through their Instagram ad and immediately thought their process is what I needed…read more I have visit multiple jewelry stores where I had thought I loved ovals and pear shaped halos. But I always felt uncertained when i tried them on. Set styles and sizes didn't get me the reassurance I needed. VVS changed that for me. They gave me an experience, deconstructed from start to end. It was informative and non-pressured experience. Mostly, they were accommodating and patient to our 2 boys we had with us. At the end of my visit, an hour long, I left confident in know exactly what I wanted (nowhere near what I had originally chosen). Thank you, Lyn and Wendy. You ladies were very helpful!

Super kind and their pricing is very reasonable. I plan to work with them again for other pieces!read more

If you want to buy jade jewelry of high quality in South Bay, this store is highly recommended…read morealthough it's small. The owner has been running the jade jewelry business for a long time (more than 50 years). She is specialized in jade jewelry.

Husband and I went in looking for a jade bangle, it's not about the quantity, but the quality, &…read moreAnne's had amazing quality jade. Anne was very sweet, helpful and knowledgeable in helping us select the right jade bangle. Highly recommend!

the best jewelry store for .999 gold in san jose and i went to almost all of them, selection isnt…read morethe best but their service is top notch and pricing is right on par with other shops that had the best pricing. i am waiting for a custom sized bracelet that would have taken 1-2 weeks at other shops but these guys will have it ready today within 3 hours. the premium is only $65 over the spot price of gold which is an unheard markup for jewelry dont have it in hand yet but service is a solid 5 star

This is a great jewelry store tucked away in the Aborn Center right next to Goldilocks. They have a…read morelarge inventory of gold which includes chains, rings, and pendants. Nothing is priced because it depends on the weight of the item and the current price of gold. I was surprised with the reasonable prices of the items. We compared their prices to the department stores and those are much higher with a smaller selection. This is the second time we have purchased jewelry here and will continue to patronize Kim Hung in the future.