Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

Called to get information about buying a car, Woman asked for my name and telephone number. I was…read morereluctant providing personal information. The individual became hostile, rude and threatening, then hung up. I tried to call back several times and she kept hanging up! Really??? Horrible way to treat a potential customer! I will say she is fortunate I did not arrive in person! This would have been bad for her! Horrible experience! Obviously she does not realize how social media can damage a business! Now I will show them!!!

This is the 2nd time the dealership did repairs on my car. Each time the communication was great…read moreand I was able to get my car fixed in an extremely efficient manne. Great customer service from James in the service department. Highly recommended the shop in Solon if you need repairs done.

land Rover Solon, DAG, provides professional and classy service. An amazing team all together.read more

Great people and great service!! Have been coming here for over 25 years! Love them!read more

Everything was exceptional as expected...great loaner car!! Prepaid discounted oil changes make it…read morea predictable experience...

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

I paid for the most expensive wash specifically because it advertised towel drying. That service…read morewas not provided. No one was there to complete it, and I was left to dry my windshield myself because the air dryer left a streaky film. To make matters worse, an employee saw me doing it--while heading out for a smoke break--and chose to ignore me completely. This is unacceptable. When a business charges a premium, it should deliver on its promises.

I've been going to this place for about four years as I used to work right around the corner and an…read moreold co worker told me about their package deals. In my opinion, you can't beat it. I pay something like thirty six dollars a month for unlimited washes. Admittedly, it's not the BEST car wash I've ever been to and the car isn't completely dry even with their blowers, but I finish the job when I get through it. For the money, in my opinion, it's well worth it. I'll probably let the membership go now that I'm retired and don't frequent the area much anymore, but I do recommend one of their packages by the month. Also, the people working there are always really nice and friendly. Very much so.

I had a great experience with Rob and he got me in and out in no time with a great deal on my new…read moretruck and on top of the, he found me great low insurance rates for my vehicle. Big thanks to Rob over at Downtown Bedford Auto Mall go check em out!!

Downtown bedford is the place you wanna go to get a car they have everything and can get you…read morewhatever. they have great customer service n work with you to make sure you get a vehicle I recommend any and everybody go to downtown bedford auto get a car you won't regret it and builds credit fast I just a challenger SRT

Outstanding A-1 CUSTOMER SERVICE and more than fair pricing!!!! Trust with total confidence!!!!read more

Not sure why all the negative reviews. I have always had a pleasant experience at this location…read more Today I was just helped by Marvin & Will who did a stellar job welcoming me, keeping me informed throughout the process of what was being done, and giving me replacement options without any high pressured sales tactics or the like. Yes, there is a lot of turnover with employees with this type of work & sometimes you can get ones that are not as good. But I've had 90% of my oil changes performed at this location in the past 8 plus years and I feel it does a very good job most of the time.

Terrible wait. Stuck in line waiting almost 2 hrs. 1 guy working with a brand new hire that was in…read morefirst day of training. Had both overhead entry doors open (to fool customers into thinking that 2. cars were being worked on simultaneously. Lie. When arrived they said it will be just a few minutes .... Yea, like 125 mins. When confronting the one veteran guy about this.. he shrugged. Ridiculous. Never Again.

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

I am a 18 year old woman (key to story) I bought a car here back around april I believe. AWD Mazda…read more80,000 miles. I should have known better. Before buying I asked the tires to be replaced, two tires were replaced 2 were not, this is a AWD vehicle you cannot do that. Noticed a shaking and let them know the mechanic said he didn't notice anything and it was just from sitting for so long, had it written into the loan because I knew it was shaking and wasn't backing down. Noticed the rotors and breaks were completely rusted and asked if they could fix them (i offered to pay to try and be nice even though this should have been done). They proceeded to "change the breaks and rotors", when I checked the outsides of the rotors were still rusted warranting that the rotors were simply cleaned up and put back on but they insisted they would never do that... Couple weeks go by and a squeaking on the driver side rotor starts driving me nuts. I go to check and there's a groove in my rotor, deep from the scratching noise (something stuck in between brake pad and rotor). I also noticed moisture in the headlight which I didn't think much of. Now my brights won't work and I have to fully replace both headlights, 4 new tires and breaks n rotors as a now 19 year old girl. Not to mention they tried to be nice and buy me a middle counsel because I was stuck deciding between two dealerships (the mazda doesn't have a middle counsel) so they said they'd order it. I picked a cheap one out they didn't order that and instead ordered whatever they wanted and I ended up waiting a month after getting the vehicle to get my "free" middle counsel. Yay a middle counsel and about $1000 later and i'll keep paying my loan but i'll never go back for anything else. My break dust shield also randomly rusted completed off the other day . I may just have bad luck with cars. But I also just don't want confrontation, from reading the reviews, there's no reason to have been treated this way other than I simply didn't bring a man with me and didn't scream at anyone.