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James Avery

3.6 (54 reviews)
ModerateJewelry
Open 10:00 am - 8:00 pm

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Jane B.

Meh...Granted, I went in after Christmas to exchange a gift of the wrong size. I dunno, the vibe wasn't Nordstrom friendly or even upbeat really. There weren't enough sales people to show you items. And you have to WRITE DOWN on actual paper with an actual PENCIL styles that you want to look at. They go get them from the back IF they have them. Now for a shopper like me....well...lol, let's just say I like to try on allot to find the perfect whatever. I requested 9 rings, they brought back 4. 2 of those I had written down the wrong item number ‍. So, I got to try on 2. I just ended up getting a refund. It was too much trouble, too many steps & too much work on my part to continue on.

You're not a true Texan if....
Wendy W.

Review #26 The location has moved since it's long time stint in Highland Village. Now located across the galleria in the Nordstrom Rack shopping center. My family has been shopping here since I can remember. I was probably in 5th grade when I received my first ring and or charm. That was 30+ years ago. My charm bracelet is now pushing almost 40 charms. James Avery is a Texas icon based in Kerrville, Texas. Their sterling silver and gold designs are classic and timeless. You can find a gift for anyone here, both men and women. Necklaces, bracelets, rings, key chains, charms, and so much more. Although they prices have gone from $12.50 a harm in the 80s to around $50 a charm these day - Im still a sucker to adding more charms and by the way ...you aren't A true Texan if you ya don't own something from this store. While browsing pick up a slip or paper and pencil located throughout the store and mark down what you'd like to try on. Head to the counter with your sections and the staff will get your items for you.

Outside view
Amanda C.

Daisy was really sweet and all the staff were very attentive. It was a joy to visit this location. I've never had a charm bracelet before and walking into the store for the first time and having the staff very welcoming and all saying with a smile "we will be right with you!" Made it for a very enjoyable experience. They were very inviting and made you feel very welcomed there and eager to assist you! I can't wait to build my charm bracelet and showcase all of my favorite things in the form of itty bitty trinkets!

Engraved necklace

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11 years ago

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10 years ago

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15 years ago

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Photo of E.L. P.
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13 years ago

Come here, admire here, shop here. Very nice things. Very reasonable prices, very helpful staff. Buy local. Buy Texas!

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11 years ago

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12 years ago

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15 years ago

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10 years ago

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12 years ago

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11 years ago

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15 years ago

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11 years ago

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9 years ago

I work as a seasonal employee at James Avery. Great merchandise, wonderful staff and sophisticated clientele. Highly recommended.

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11 years ago

Ever since my bf bought me a charm bracelet this is the only store I go to. I love their service and friendliness!

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Review Highlights - James Avery

Their sterling silver and gold designs are classic and timeless.

Mentioned in 3 reviews

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Erica DelGardo Jewelry Designs

Erica DelGardo Jewelry Designs

4.8(49 reviews)
5.5 miThe Heights
$$

We had the pleasure of working with Kimberly to design my engagement ring. The pricing, turnaround…read moretime, and flexibility working with Kimberly and the Erica DelGardo beat other jewelers we were working with. I really didn't know what I wanted or what to expect and Kimberly was so patient and kind, even when I changed my mind on the direction I wanted to go. I love my ring so much and she really turned our experience around after dealing with quite a few horrible experiences at other places prior to meeting their team!

I was looking for a good jeweler to buy a necklace as a birthday gift for my (then) girlfriend, and…read moreI happened to stumble upon Erica's shop. Erica and her staff were able to help me through the process of creating a custom pendant, and they were so personable and accommodating throughout the process. The piece came out beautifully; it was exactly what I wanted, and fit my expected budget. Most importantly, my girlfriend (now fiancè) loves the necklace I was so pleased with the necklace that I went back for an engagement ring, and that turned out perfectly as well! My fiancè was over the moon!! Erica and her staff did such a good job and went above and beyond for me on several occasions (such as being flexible with meeting times to accommodate my crazy schedule). They are honest, do quality work, and genuinely care about their customers. I will absolutely be coming back to them for any future jewelry needs!

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Erica DelGardo Jewelry Designs - Resized wedding band.

Resized wedding band.

Erica DelGardo Jewelry Designs
Erica DelGardo Jewelry Designs

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Tenenbaum Jewelers - Tenenbaum Now pavé diamond openwork ring

Tenenbaum Jewelers

4.1(45 reviews)
0.7 miHighland Village
$$$$

Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

Photos
Tenenbaum Jewelers - Leather travel jewelry box by WOLF 1834. From $25 - they make great gifts!

Leather travel jewelry box by WOLF 1834. From $25 - they make great gifts!

Tenenbaum Jewelers - Art Deco Burmese ruby and diamond ring, circa 192o

Art Deco Burmese ruby and diamond ring, circa 192o

Tenenbaum Jewelers - Antique yellow gold and pearl arrow earrings

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Antique yellow gold and pearl arrow earrings

James Avery - jewelry - Updated June 2026

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