I tried to leave a survey from the receipt, but it scared me a little cause it started downloading an app. I wasn't sure if I was being scammed So please I went to the one on Palmdale I was assisted by Priscilla. What incredible customer service. She deserves a 5 star on her own. Sweet, kind, professional and she really hands on. My daughter loved her coat all thanks to Pricilla Thank you so much read more

This was my second visit in the past month. The clothes were well-organized and properly placed on the correct size hangers. I managed to find four shirts and a plaid flannel jacket. I also found a 25% off coupon online, which was a great bonus. I'll definitely be back the next time I'm shopping for new clothes. 10/21/24 read more

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Store doesn't appear to be very diverse when it comes to hiring employees. Coincidently, they don't appear very diverse in the selection of their store loudspeaker music. read more

I just found out the other day that JC Penny is not only selling clothes but does have JC Penny salon, Portrait studio and Optical. Isn't that amazing!!?? One stop shop. I will definitely try their salon in the future. I walked in to check out their clearance racks. Their Christmas items are at 70% - 90% but I have some of them already and the others I don't need it. Oh well, I will come back another time of the week to see what they have. read more

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I want to say thank you to Gloria from The Northridge JC Penny, her assistance was royal treatment

Horrible customer service at the jewelry department. Specifically Maribel. My mom made a purchase and on top of Maribel trying to sell her other things we were not interested in, and almost forcing her to apply for a credit card, she overcharged my mom and was super upset when we went back to let her know she had overcharged us. Probably because we interrupted her conversation she was having with another co worker. Do better at your customer service Maribel. read more

Terrible return policy. Bought a JC Penny's Cooks brand coffee maker late November 2023 for a Christmas present Used the coffee maker just about a month and it stopped working. Took it back to tje store and wouldn't take it back since it was over 60 days of purchase. Told me to call warranty number on instructions book but number doesn't work. Can't get help from anyone. Terrible product I'm probably going to not be able to get a refund Don't but a Cooks coffee maker from J C Pennys read more

Very Fast! And Nice Workers when I came to pick up my order they really took me fast no line

Their photo studio is horrendous. We scheduled a date to take school photos and the morning we arrived for our scheduled appointment we are told that we cannot be seen because they have a conference call every Thursday. I asked why we were allowed to make an appointment at the same time of the conference call and the lady did not know. She was also not helpful in trying to solve the situation. We drove over an hour for this appointment to just have it canceled. All they had to do is call us to reschedule it, which they had ample time to do. Horrible customer service. Go anywhere else. read more

Been buying from JCP all my life good clothes good quality and good prices!!! I'll keep buying my clothes and shoes from here, I highly recommend this store!!!! read more

Came in to return some pants from JcPenny's because they did not fit properly. I had the tags removed but still in the bag with the physical copy of the receipt. They almost denied my refund by giving me a bad time stating that the tags NEEDED to be on the clothing to return and that it was a new policy. Well let's just say that the exchange was unacceptable because on their official website for JCPennys , this is exactly what their return policy says. What is JCPenney's return policy? Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card. Some exclusions apply. Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item's lowest selling price within the last 45 days when accompanied by a valid ID* read more

Good prices on discounted items. Always seem to find something on sale. If it is not on sale I don't buy it here. Clean store organized, well staffed. Friendly salespeople. read more

A long time since last shopping at a JCPenney, but Christmas time seems to take us into places we seldom visit. And fortunately the perfect robe for our youngest was waiting here for us. Venturing through this store kind of rekindled a spark to return back to one of the places I grew up frequenting often in my younger years. read more

***Online Order*** I am VERY disappointed. The package came late. I order two pairs of shoes and a backpack and they put it in a bag... the boxes look at tore up and rugged. I have no words. The package was thrown over my gate and left on the floor. We have no dogs in our front yard, so the amount of disrespect is unbelievable. I will be emailing corporate to complain. I'm glad I received my items but the lack of care is mind blowing to me. JCP needs to be more thoughtful with packaging. I love shopping in store with JCP but NEVER AGAIN will I shop online. read more

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This is for the salon, very surprised they don't have a listing. They were all working hard as a team. My daughter had Laurie who was amazing! She really listened to what we asked for and asked questions until she understood exactly what the client wanted. We could not have asked for a better hairstylist. read more

Why is there only one fitting room in the women's department? Ridiculous. No one at the checkout either. This store is going downhill fast. read more

JCPenney - No one waiting on customers! - Department Stores Near Me - Palmdale, California

OMG!!!! In line at the return counter and both ladies see the line but standing around waiting for a manager or someone to come they could at least help the next person in line! The register was available read more

Poor Service in mens suit area. Not helpful at all. She's having conversations about hair with friends and bowling after work. And let's just say furniture for guests haven't been updated in years. Also parked at salon entrance due to back hurting after rear ended recently and went in for something specific walked out 25 minutes before store to close to be told by 4 employees they close doors early and I must walk all the way around mall to my car. Absolutely ridiculous! Jcp is going down hill in many areas here in Antelope Valley. read more

JCPenney - Department Stores Near Me - Palmdale, California

Ok. So the service people (jc penny's) warranty finally shows up. An hour later than their scheduled window (8-12pm). Only to take a picture of our washer and say they need to order the part. Which we already had discussed in our call when we made the appoint. So to come out ant eat up a 5hr block in our day. Only to take a darn picture of the machine they already knew we had is completely unacceptable to me. This company seem to obviously have sold us a lemon. There is no reason in God's green earth that a brand new machine that was delivered in October. Needs to have its Motherboard replaced less than 2mo later. I am completely furious. And seeking legal help. If you're reading this and have a referral to a good lawyer PLEASE let me know. Fyi: I dont know why my original review from 3mo again has been deleted after my update read more

JCPenney - My 2nd update. Seems that whenever u update your original review gets deleted. - Department Stores Near Me - Palmdale, California

I'm just so shocked at how messy this store is. Had I known, i would have never came here. There are mountains of clothes everywhere! At first glance I thought it was a joke. read more

JCPenney - Department Stores Near Me - Palmdale, California

Tyler did a great job of getting us a good deal on a fridge and making sure we were happy!!! If you are buying appliances see him! read more

I went in to purchase a keureg and they were on sale buy 1 get 1 which they refuse to honor it at the sale price they said that sign should not have been there so I am very disappointed and will never shop there again, it's not my fault they didn't take down the sign. read more

JCPenney - Terrible customer service don't ever come to JC Penney in the city of Palm deal it was awful - Department Stores Near Me - Palmdale, California

We decided to come to the JC Penny salon for my son's back to school haircut. Huge mistake! When we walked up, the salon was empty except one customer. We asked the lady if she could cut my sons hair as a walk-in. She looked at her watch (7:15) and grimaced because they close in 40 minutes. She was like "the only other stylist here is busy and I won't have time to finish it before we close." When I pressed for why she could finish a simple boys hair cut she said "I'm not really that good a men's haircuts." Seriously? Why do you work here? All men? That's like half the population. We were so shocked and just stood there like "are you sure?!" Yep, she was sure... Before I left I asked to speak with a manager who (of course) wasn't there. We started walking through the store to get to MasterCuts where my son is currently getting his haircut. Right at the front, she chased us down and was like "there's another stylist willing to cut your son's hair" oh really?! Then why didn't you ask them when we stood there for five minutes?? Yeah, no thanks. Knowing JC Penny hires people that "aren't really that good at men's haircuts" will pretty much ensure that I never go there again. read more

I like to first start off by saying, I have always shopped at this JC Penny & never had a problem until now. On Dec 22,2013, I came to this store to do last minute christmas shopping. I was looking for a black coat for my mom. So I found one, but it was too big. So I asked a sells rep if they had an XL in black? They lady checked inventory & told me they didn't have one in stock. She offered to order one for me online. At first, I wasn't sure about ordering it online. The lady convinced me & said it would arrive around Dec 30, 2013. So, I ended up having her order the coat. On Dec 31,2013, I called the store to find out the status of the coat. The person I spoked with said they had no idea when it would arrive. That got me really upset because I trusted the rep that sold me the coat. I had to buy my mom another gift for christmas since her coat wasn't going to arrive on time. So finally Jan 14,2014, the coat arrived to the store. I wasn't able to pick it up until Jan 17, 2014 cause of my work schedule. I was excited to finally get my mom's coat. I opened the coat at home to make sure it looked okay. I can't believe how stupid I was to trust the rep. She ordered the wrong color. I wanted a BLACK coat & she ordered Black Plaid. This coat is hideous because it black with green & it doesn't even look like the coat I wanted. So now I have to return it back to the damn store!!!! We will have to see how this turns out!!!! I will never order though JC Penny. Now I realize the lady that first ordered the coat for me didn't really care about helping me out. Instead, she only cared abut making the sale. read more

JCPenney minusone star it's not even a star. Reason behind it is the return policy. If you buy shoes do not wear them do not have them tear in any shape form or any which way they will not be give you back your money. They don't tell you this when you first purchased the shoes they make up stories why they don't give them back and they're very rudeCustomer service.The only reason I gave them one star is because I had no choice it was not zero stars. read more

I wanted to end the year this year with some reviews of a few places I've been . Although I have had some bad experiences I am only gonna focus on a few of the good .  Shopping here was quite a joy. I'm not the best shopper , but I needed a few things for some coworkers and a few family members . The kind lady , which sadly I can't remember her name ,but helped me with all my purchases and decide on which to get . Being that I didn't have anyone there with me ,I really appreciate some of these employees there that took the time . If I see her again i will be sure to get her name and come back and edit this post . read more

Pretty cool I went in to buy a couple things so I didn't have any issues. I'll definitely return if my shopping experience continues to be smooth. read more

I recently went to JCP with my family to take spring pictures. I am very unhappy with them. We had nothing to choose from, there are four of us and when one smiles the other is blinking and when the picture was taken there was only one maybe two of each Pose. The photographer was new and didn't have any ideas to pose us. We still spent a fortune on pictures I don't want to even hang in my house. I wish they had shown me the pictures as we were taking them instead of at the end. He had a line forming and we were feeling rushed to choose. We are very unhappy won't be going there again read more

JCPenney - Best picture we got and my daughter is giving a weird face and not up right - Department Stores Near Me - Palmdale, California

This stores bathroom is disgusting. Same poop smear on the inside door handle that was there six months ago. Stay away from this store if you want to avoid hepatitis. It's seems none of the employees or management care at all. read more

Sometimes it is hard during the holidays with so many customers being rude, in a hurry, and just tiring to work in a big box. Thankfully I can say my overall experience was great!! Irene in apparel was so helpful! She definitely knows how to treat a customer! Thanks Irene!! Now one of the perks is the cool LCD showing ESPN!! Right by the fitting room! Only the best here! Prices were great and rock bottom. read more

My daughter had her pictures taken at their photo department. When we first got there the two employees seemed a little cold. When we went back to take her pictures the young lady who happened to have my daughter's same name started warming up to us. She was very nice and did a great job. Had my daughter laughing the whole time. She took a lot of pictures and had her in great posses. I will for sure take her there again for her 1st birthday. I will no longer be going to Edward Williams. read more

JCPenney - Department Stores Near Me - Palmdale, California

I bought some new jewelry from Amanda Scott. she was wonderful and very pleasant to do business with.

Very bad service! I waited in lin for over 15 minutes. The clerk called for help and an annoyed squawk comes over the radio basically saying they will get there when they get there. Very unprofessional! And to top in all off the SHUT DOWN THE CASH WRAP IN THE SHOE DEPT!! I will not go back except under force! Like can't find what i need anywhere else at all! The poor clerk asked me not to do a survey for fear of retaliation and giving the store a bad image.. way too late for that! I wouldn't let my dog work there. Poor lady... read more

Ordered an appliance on-line from JCP. They subcontract the delivery service and the product was delivered damaged. In spite of the JCP website specifically touting "Easy Return Policy", JCP does NOT accept in-store returns for appliances. Multiple phone calls later to customer service, dealing with an unprofessional and uncaring delivery service, many hours of frustration and coordination of yet another pickup and delivery time, and over a month delay.....need I say more! Absolutely the worst service and certainly not worth the few dollars saved on sale. I should have purchased the item at one of the local hardware-appliance supply chains. NEVER AGAIN JCP. Consumers beware! read more

Last week I went in this location to do a return. Once I found what I wanted to purchase with my store credit, I go to the registers & I was helped by Sabrina, she was extremely rude. She gave me attitude (assuming because I had a return) & kept rolling her eyes at me. At the moment I was very upset with that customer service she gave me that I wanted to call for the supervisor and do my complaint in person but my boyfriend convinced me to just get my new merchandise and walk out. I've worked in retail management for 3 years now & never have I ever experienced such bad customer service before. Not sure if she was seasonal or not, but if she was, she should have been! read more

I used to go there all the time for pictures. I went earlier this month for my son's 6th grade pictures. I made an appointment online and when I got there the manager was mad because she already had someone down for that time. Not my fault they over book or don't update the times available online. It took me over an hour to get his pictures done because I had to wait (she called me and asked me to come in later mind you I live 30 miles away and I had already left to go there.) and another hour just to see them. I was told a date they SHOULD be in and I would get a call when they are in. Well here it is 11 days later and no call. I just attempted to call them yet again to see if they are in and no one answered the phone. They need to get it together. Not very many places to go for pictures around here without breaking the bank. read more

Great place to shop. Great service, great selection and prices are very reasonable. Love Jcp

Best store in town. I get all my clothes from this place. Few weeks ago I got a store card and saved over $60. The staff is really nice and helpful. Will recommend to all my friends. read more

Good place to shop but feels like a cave in parts of the store They have lighting but it still feels dark I like going for the Sephara located inside It's small but seems like that's the theme for most store out here (small) read more

Great place to shop. Lots of sales all the time and staff is helpful especially in the shoe department. I'll be coming back for sure. Plus they have an extra 25 percent off today not including if you sign up for a credit card with them and get approved you get an extra 15 percent too. But the 15 percent lasts 24 hours. So yeah getting like 40 percent off sale prices or anything. Loving this store. read more