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    JCPenney

    2.5 (8 reviews)
    Open 11:00 am - 7:00 pm

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    Forever 21

    Forever 21

    1.0
    (4 reviews)
    0.1 mi
    $

    Shopping with my granddaughter. Music is too loud, no place to sit while she tries clothes on. I'm…read moreold, but this is ridiculous. She seems to like the clothes here but the quality is poor as far as I can tell. FAIL.

    Terrible Customer Service, even from there Store Manager! Saratoga Springs, NY Store in Wilton Mall…read more Wow this place has everything backwards! I goto purchase clothes from here, tell the lady to run my Visa Debit card as Debit, she then tells me she can't accept my card because it has no signature on the back (I just renewed my debit card last month, forgot to sign the back) I tell her ok, whats the problem then I tell her to run it as Debit, obviously if it's my card I have the PIN number, you don't sign for a debit card purchase so why does my signature matter? I then even show her my Driver License showing you its my name on the debit card, I don't understand why they were not continuing the transaction. The cashier then told me again, "Because the back of my card isn't sign".So then I humor this girl, I go and then sign the back of my card, she then tells me the signature on my card doesn't match the signature my drivers license and I can't purchase the item, at this point I'm ready to flip out. YOU DO NOT NEED TO HAVE THE BACK OF YOUR CARD SIGNED IF YOU DO IT AS DEBIT, AS YOU DO NOT SIGN FOR A DEBIT PURCHASE. I then ask for there store manager, and this very snooty lady comes over, does not even listen to me for two seconds and tells me that its there company policy not to accept any debit cards without signatures, WHAT A LOAD OF BS, and said that she would do a courtesy store manager override to allow the transaction to go though, YOU DO NEED TO OVERRIDE AN EMPLOYEES DIGRESSION TO HARASS CUSTOMERS. The lady then tells me I am never aloud back in there store again!!!!!! Can you believe it I just gave these people money and now I am never aloud back because I questioned a transaction? This is America! I get so mad that I then request for there cooperate 1-800 number the manage refused to provide it to me, and said I can look it up online myself, I then ask her again, she then gives me her District mangers phone number, I call her, very nice lady I spoke to, the District Manager then tells me that its NOT there policy to check signatures for debit cards as they would have nothing to compare it to. The DM then calls the store to get it straighten out, and even tells the store manager not to check signatures for DEBIT CARDS. This same thing happened to the customer before me in line, obviously forever 21 is more concerned about not getting chargebacks than actually helping customer. My worst experience in a store ever, no other store has such a ridiculous made up policy. PS They have no such policy online on there website!! Just went though all of them FOREVER21 Wilton Mall 3065 Route 50 #F14 Saratoga Springs NY 12866

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    JCPenney - deptstores - Updated July 2026

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