I am extremely disappointed with my experience with this HVAC company…read more I originally called them because I was having an issue with my outdoor HVAC unit. After looking at it, they told me the unit was bad and needed to be replaced. I trusted their recommendation and paid over $3,000 for the replacement/repair. The work was done quickly, and the system worked fine for about a year. This season, the outdoor unit stopped turning on. I had another HVAC technician inspect it, and he told me the issue was caused by a hole left in the welding during the installation, which allowed the Freon to slowly leak out over time. Because the Freon was completely gone, the repair is now much more expensive. To be sure, I had a second technician inspect it as well, and he gave me the same explanation. I reached out to this company to discuss the issue. They answered my first call, but after that, my repeated calls and emails have gone unanswered. That is extremely frustrating, especially when the problem appears to be related to the installation work they performed. My sincere advice is to be very careful before hiring this company. In my experience, they did not stand behind their work or properly respond when I needed help after the job was done. I am very disappointed with the quality of the installation and the lack of customer service afterward.

Outstanding service and outstanding crew! I went through 5 contractors to replace my furnace and I…read moream so happy I chose this team! Better Climate Zone you all are a great team to work with and I look forward to doing business with you in the future. I also plan to share your contact info. with family, friends, and co-workers

During a recent 90 plus degree heatwave, our AC went out and we were in need of assistance. We…read morecalled Herchenbach and their response was immediate. Brian D. was our technician, and he was professional, knowledgeable, and very kind. We were very pleased with the service and will not hesitate to use Herchenbach for future HVAC needs.

Highly recommend Herchenbach Mechanical for your HVAC needs in Lake County. They are family owned…read moreand operated. A few years ago, my old AC from the 1990s was in need to be replaced. I decided to go with Herchenbach Mechanical after comparing a couple other places in the area. Scheduling an appointment was easy. Curtis and his team came over and installed the AC unit fairly quickly. They were very professional and courteous. Fast forward to a few days ago, my kid decided to throw pieces of chalk down the pipes. I called Herchenbach Mechanical to schedule a time and date that works for me. They will email and text you to confirm your appointment. On the day of your appointment, they will also send you a photo of the technician that will be over. Adam, the technician, was very friendly, knowledgeable, respectful and on time. I told him what happened and he explained what he would need to do to get the chalk out from the pipes. I also scheduled them to clean my AC as well. After Adam finished using the hose from the backyard, everything was neatly put back the way it was. He didn't leave anything out or left a mess. When he was inside the house, he would immediately put on those disposable shoe covers without me having to ask. Herchenbach Mechanical has always provided great, friendly service when I needed them. I have nothing but good things to say about Curtis and his team. Again, highly recommend them! You won't be disappointed.

Great company, they have now replaced my furnace and AC unit. The company is quick and all…read moreemployees are very nice.

Prompt response and arrival , fixed issue by replacing capacitor. Local business, Highly recommendedread more

Called and set up a repair and cleaning. A couple days later they came out and did the cleaning and…read moretook some photos and said they will send a estimate. After 10 later I called and she said the tech had not talked to anybody in the office to set it up. After 3 weeks I called and got blown off by the office girl. I would net use them.

Came out the same day we called. Prompt, efficient, and very professional service. We would use…read moreagain.

We had a central air conditioning unit installed and the experience was great!!…read moreWe love our new central air. The team was very helpful with questions I had. Ashton was also extremely supportive and helpful. Great service and I would highly recommend them. The value was good as well.

I set up an appointment with this company for my shop units. I was use to going to Stop Heating &…read moreCooling and was told they had bought them out. I explained that I had an air conditioner/hearting unit that needed help. I explained that the unit was smelling of vinegar and moldy smell. I explained that the unit was cooling but that it was extremely hot to the touch outside. I was told that it was most likely a valve that was plugged and that they could come out and fix that and clean the unit. I set up my appointment for 3:00. The next day I called and asked if I could have both units cleaned so I would be set for winter. I again explained that these were hear and air units AND gave them the name of the unit I had in my shop. I was told they could do that. They did ask if they could back the appointment up to 1:30 and I agreed. On that day I get a call at 11:50 that Mr. Michael Gaughan is on their way. I race over there and open up my shop. I am waiting for 20 minutes so I call to make sure they did not come early and leave. The person on the phone tells me they are still on their way. Ten minutes later I get a call from Mr. Gaughan from his vehicle asking me if I am there even though he parked right in front of the shop and could clearly see me inside the building. He walked in and I proceeded to show him where the units where and what was happening. He cut off my sentence by wanting to see where they were in back. We walked around the building and he looks at the one unit and asks me if the unit is working and I said yes, but it is running really hot. I told him that the company thought it was something plugged. He then asks me if water comes out of the unit. I said I did not know for sure because se there has been no water coming out of it. He then asks me why I would think water would be coming out and I said because the condensation has to go somewhere and its clearly standing water inside. He then asks me where the water is. And I have no idea what he is talking about. And he said well the water to hook up a hose. And I said, we do not have water back here. It is in front of the building. Is this so you can clean the unit or what because your company never said anything about this. So he then starts walking the opposite way of where we came in. Not to look at the other unit but just walks away from me. I ask him what he is doing and that there are no water outlets over there. He proceeds to tell me that he is nosy and he just likes to nose around and see what's going on. I tell him that where the trash is and it's easier to get back the way we came. On the way back I show him where the water hoses are and he complains that his hose may not go back that far. Back in the shop, he then turns to me and asks me what he wants me to do? Does he want me to take the unit out? Does he want me to take all the insulation out? How the heck do I know? I called his company and they told me they would clean the unit and fix the draining issue. They never asked me any questions. So finally I ask him if he has ever seen a unit like this. And he tells me he only works on big units and split units. I ask him if he knows what to do because if he is not comfortable doing this I cannot afford to have him mess it up and need a new unit. And he still has never even looked at the other unit. So then He starts complaining about how he would have to do this and I have now lost confidence in this guy. So I call his company back and tell them that this guy is not sure how to proceed and could you talk to him. I am now in business mode voice stating that I told you everything when I made the appointment and now I have someone who I am worried is going to screw things up worse. So I give Mr. Gaughan my phone and they discuss it. He hands the phone back to me and the they tell me that he knows what to do and it will be okay. I again reiterate that if he does not feel confident doing this I cannot afford to buy another AC. So I get off the phone and say you are good to go. But by that time Mr. Gaughan has developed an attitude. He takes two steps and gives me the stink eye. Takes two more steps and gives me the stink eye. He then takes out the filter to the AC which is clean and then shoves it back into the unit. He tries to pull the front plate off of the unit and cannot and clearly does not know what he is doing. I then say to him; I do not understand what is the attitude here. Look, if I am not confident in my job, I let the client know so they do not walk out unhappy. Do you feel comfortable in what you are doing? He turns to me glaring. I am looking back at me and he starts walking past the door and takes two steps and says angrily Competent and then walks some more and says competent. And I say back to him, I have no idea what is going on here or what you mean by this. He then walks around his truck and stands there doing nothing and then he walks over to the other side

Francisco did an excellent job and the price was very reasonable. I would highly recommend Blue…read moreHeating & Cooling to anyone.

FrancIsco and his brother did a fantastic job I highly…read morerecommend them for anyone needing Heatping and Cooling very professional and knowledgeable

Was told I needed a new capacitor for my a/c. They replaced my capacitor less than a year ago with…read morewarrranty . Gave me the same price as last year. Hard to believe it went out within a year. They did replace it for free after I mentioned last year!!! Also repairman showed me photos of my unit that I don't think were of my a/c!!

I had to replace my AC system since my old one was about 20 years old. The techs came in and made…read moresure they did not dirty the house. They were very professional. Once the job was complete they cleaned up their work space and gave me a whole walk through. Even after they were gone the company made sure my AC unit was registered with the manufacture. Once that was done they even sent me a box of brownies a week or so after the instal. It was a great touch. I will be def be coming back for all my HVAC needs.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

A neighbor uses this company so we decided to hire them to do maintenance on our unit. The man who…read morecame out told us our HVAC hasn't been properly cleaned by the other company we used for years, he told us that he needed to use a hose to clean it and our balcony would get flooded with the water. He also said it would take several hours, we weren't able to have him do anything the day of our appointment because we had to leave in 2 hours. He left and said we'd get an email to reschedule our appointment. We didn't get an email so I reached out and never heard back from them. On top of that, our AC stopped working after he left, we hired another company and found out Beckman Bros intentionally broke our unit!

Great family owned company. We have used them for all of our heating and cooling issues for years,…read moreand have always had great interactions. The technicians are very knowledgeable and are always able to resolve our issue within minutes of arrival.