If you're ordering for delivery, be prepared to wait! I kept getting delay notices. I called JM's and was told they Were shortstaffed and my order would be out for delivery in 5 min. Since you can track the progress, I could see the driver at the store, left and then went back to the store later to get my sandwiches. Way more than five minutes before my sandwiches were ready. Talked to the GrubHub driver when he got there and he said that they were slammed and many people were waiting and very upset. so if you're not in a hurry, order away. Just giving everyone a heads up read more

Beware: this store has very poor employee morale. Tonight I bought a sandwich here. The employee took my order, took my money, then crumpled the order printout into a little ball and threw it away. She then walked off the job. She didn't say anything to me, just threw away the order and left. The other store employees didn't even know I had ordered and paid. I've never experienced anything like this before. I'd recommend grabbing your sandwich elsewhere to avoid being abandoned after making payment. read more

This place is awesome. The sandwhich artist Yo, she is the most customer service oriented employee that i've worked with at a store in a long time. Smiles, cares, makes sure your satisfied with your purchase even thought it's just your lunch. That right there is what all employees need to be like that deal with customers regardless of the industry. Thank you Yo for a fantastic experience:) You have a new customer as long as i'm commuting to SoDo everyday. read more

I am from Philly this is the only place I will order a sandwich that is close to what you would get in Philly. Had a cheesesteak last time and it was yummy! I had given up ordering a cheesesteak or hoagie on the West Coast! Jersey Mikes is the best in Seattle ! read more

Over an hour after online order, whole family hungry and hot. Preparing orders out of order, so people who ordered after us got orders while we're still waiting. Had to give up and eventually get a refund. Yummy sandwiches, if you can actually get one. This is not the first time. Turn off your online ordering if you don't have staff to cover volume. Sadly will never try again after this. read more

Another outstanding meal from the burien store ! # 8 was so fresh and delicious ! And the hot # 55 on rosemary bread is so yummy and delicious! The staff is great and the store is clean . Parking is available. Cheers read more

This was my third time having a sub from Jersey Mike's. The last two times have been at this location in Burien because I work nearby the airport. My last two visits here were great. I placed my orders online and when I got there, the gentleman had it already prepared. I was in and out. The most recent time, the same gentleman and a very nice young lady were working the counter. They were very chipper and attentive. The young lady's name, which I believe was Cecelia, according to the receipt, made my sandwich. I ordered a number nine, which is the club supreme. It includes roast beef, turkey, bacon, Swiss cheese, lettuce, tomatoes, onions, and mayo. I also added dill pickles and jalapenos, and of course I got it Mike's way, which includes olive oil and vinegar, and blended mix of herbs. Also, they just released their new rosemary Parmesan bread. That was tasty! Just looking at how delicious the sub was getting, she even received compliments on it. More customers started entering the shop, and the staff greeted every single person. read more

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One star because it is the lowest rating. My issue with this store is that they do NOT listen. We have been purchasing sandwiches from this place for several months and it is ALWAYS the same problem. They don't seem to have the skill set to cut a sandwich in half! They either forget to do it all or worse, cut it partially in half. Now you have to tear it creating a huge mess. Why not include a plastic knife and shift responsibility to the buyer. Sandwiches are not bad. read more

Hire peanuts you get monkeys, they have always got our order wrong, and when we call to ask why, they act like they're losing connection or the line is in the fritz, and hang up, we call again and they flat out don't answer. If I could give this a 0/10 I would. Bad service read more

Pre-order at 11am to pick up at noon. Email confirmed order would be ready on time. Got here 5-10 minutes later and still wasn't ready. Then as I sit and wait they say it was taken by someone. Ugh so here I sit and wait on my lunch break for them to remake my order. Always an problem with pickup. Love the sandwiches but service is always poor. Staff is friendly. Just horrible that it takes away from my lunch time when pre order is suppose to make it easier and simpler. read more

Fabulous staff and very welcoming as soon as you walk through the front door. Impressive to watch them work as a team, and they checked with each customer making sure they knew what options were available for their order. I'm a sucker for a super clean establishment and Jersey Mike's certainly fits the bill...and the sandwiches are delicious! Gold Star ;) read more

I am not impressed at all. The only thing I like was the meat inside my Philly cheese steak. But everything else, meh. First, I have to say how confuse I was, after I step foot inside the restaurant. As my first time, I had no idea rather or not I was suppose to order and pay first or order and pay later. The customers that were there before me told me that I was up and to go to the register, the lady behind then told me I was suppose to order first. And I am like thats fine. I didn't know what was good or not. The lady did not offer up any suggestions or recommendations, which I was disappointed by. I saw a pile of bacon on one of the counter and decided to add bacon on to my sub. But after I got home, there were no bacon in it. Checked my receipt, hmm... they charged me for it. And something about their bread. I can't pinpoint the exact reason I did not like it. But I didn't like it. read more

This is my favorite Jersey Mike's. Friendly staff, quick and easy. Prices are high but you get what you pay for. I would rather spend an extra $2 for quality. read more

This JerseyMikes is the Best! Best Sub in the Northwest! A must have! Always great personal service and fresh bread and ingredients! I look forward to eating here once a week! read more

Jersey Mike's Subs - Jersey Mikes! The BEST place for great subs and great service...always a smile and happy for customers satisfaction! - Fast Food Near Me - Burien, Washington

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Heard about these guys for awhile. So I went there the opening weekend as I was in the neighborhood. After waiting in line for a good 10 minutes, they ran out of bread. The owner was apologetic as I think this was the first day. So he gave a coupon for a free sandwich. I thought that's cool. Upon further review it's a free sandwich if you donate to a charity over the labor day weekend . . since I stopped there on my way out of town the not so "free" sandwich coupons was pointless. I was in the neighborhood again and decided to try it once more. The ingredients were good and meats are freshly cut, however it was soaking in Italian dressing. The crusty bread disintegrated in minutes making the sandwich fall apart. Complete failure. Jimmy Johns remains the only decent chain I can deal with. read more

I am not a fan of chain restaurants, but sometimes they work out well. Although I'd heard of Jersey Mike's a long time ago, I didn't have any desire to try their food. They just opened this franchise near my home, and since they sent me a coupon for a free sandwich, and because it was late, I was hungry and I didn't feel like driving far, I thought I'd give it a try. When I got there, they were out of bread, so I was ready to leave and forget about this place. However, the young man behind the counter was willing to improvise (at a chain restaurant?) and seemed sincerely interested in making things right. He made me something that was not quite on the menu . . . and it was really exceptional! Although I doubted Jersey Mike's was much better than Quizno's or Subway, what I ate was certainly better. And the customer service was excellent. The guy who made my sandwich was friendly, helpful and seemed genuinely interested in his job, and this,more than anything else, is what will bring me back to try the food again. I give this place 5 stars for customer service, but my overall rating is only 3 (I wish I could make it 3.5) since I don't really look forward to eating fast food as I would with a family-owned, sit-down restaurant. However, I will happily return the next time I am rushed for time and don't feel like driving far. read more

Friendliest Jersey Mike's that I have ever visited. Employees were so nice and attentive. Cheesesteak was awesome! My wife had the Italian which was also very tasty. Need to put this place on our regular rotation. read more

Sandwiches are good, really enjoy the phillys, what's not ideal is the service and the attitude to customers who are not familiar with the menu. If I don't understand that hot sandwiches come pre-made. I got educated real quickly and rudely. I just wanted extra hot pepper and mayo which when my order was taken I had no clue I had to add on at the moment. It was an honest mistake on my part but I felt the staffs attitude was demeaning, calm down I didn't know and you make sandwiches. I'm not going back to this location just on the rudeness and service alone. Secondly, at 10:30am none of the tables were actually clean and the floor had not been swept. Not for me next time. read more

My children and I have eaten subs here 4 times since they have opened. Their roast beef is excellent. Our favorite sub so far is the club one with bacon.Their employees seem really happy and do a great job. My kids get really excited when I tell them we are going to Jersey Mikes. read more

Jersey Mike's Subs - This is my favorite sandwich and it's creator - Fast Food Near Me - Burien, Washington

This Review is for the employees that work at this store. Way to go! Working on a sunday, just 2 of them working hard to make all the sandwiches they can for the customers walking through the door and uber eats orders pilling up. One employee NO SHOWED and they were left on their own. Over worked in an understatement. The owner of this Jersey Mikes should give these two employees a raise for busting their butts for this store. Today its January 20th, 2019. Not only did my sandwich taste good but it was the best tasing sandwich i have ever gotten from here. P.S. I am from the East coast where there real delis and after an extensive search I found this place. I have been a customer here for 2 years. Way to go to the employees. And please do yourself a favor and order it Mikes Way every time with mayo and jalapeños. Can't go wrong! read more

Italian sub mikes way no onions no capicola Amazing fast friendly amazing best subs in king county read more

We just had the most. Delicious. Sandwich. Ever. Ordered on mobile, she was just finishing when I walked in the door. Super clean. Super friendly. These folks know what they're doing! read more

It is like another version of Subway. The cool thing about it is the sandwich meats are being cut right in front of you. I saw the guy spending his time to cut every inch of those meats. Now, I have to wonder how he is going to survive if there are a ton of customers. Cutting those meats one by one might be slow enough, but it isn't my business to be concerned. The sign up process for rewards program was easy as it is only a sandwich shop! read more

Perfect place to call if you want a rude employee to talk to you and decide if your worthy of take out. Not to mention they wouldn't take my order unless I get there half an hour before they close. I got there in ten minutes as promised but they weren't ready. In fact I had to wait an extra 6 minutes. Don't know why, the place was practically empty. So then I got home and surprise surprise the sand which was missing the lettuce. Kind of wanted lettuce on it, I mean I did pay for it. read more

What the heck? Worse sub ever... especially for the price. I'm not sure what they are known for? I'd rather go to the competitor for the price and for what I get. read more

This is probably the worst place for customer service! The manager along with other employees are very unprofessional. I wouldn't recommend this place to the homeless! read more

Never my life have I been more disrespected by anyone in the food industry then this shop. I went in with my wife and explained to him what sandwiches we wanted he did them backwards and got rude and said I confirmed with you twice we then said forget it we don't want to spend our money if you're going to argue with us he started waving his hands and said bye-bye over and over and over, the respect for customers has gone to shit almost everywhere but this takes the cake I will never go to Jersey Mike's again. read more

We have been here lots of times and think the sandwiches are great. However, there is one worker who is just RUDE. She is a younger Asian lady and her name starts with an M. She should not be in sales or work with people. It's a bummer she ruined our experience here. read more

I love this place. There is a girl named ula and another girl named Torr. They are always super helpful and friendly to everyone. They always greet you once you walk through the door and the store is super clean. When I order a catering order it's always on time. read more

I have had a few Subs from Jersey Mike's, but I have never actually gone in an ordered one. I am from Jersey and we eat Hoagies there so that is what I am used to, Jersey Mikes serves a West Coast Sub on West Cost Bread. That being said I went in to get a sub and there was a long line, I debated going else where, but noted that the line was moving rather fast. I watched the team make the subs. When it was my turn I asked for a Meatball and an Italian. I explained to woman behind the counter how I wanted the Italian put together, in detail and she followed it right to the letter, without any sort of an attitude about changes up her routine and that is where I was really impressed with the crew that worked at Jersey Mikes on Sunday, May 21rst. Everyone of them was friendly, hard working and made a good team and wow they can move a line along faster than any Jersey Hoagie place. The woman who was cutting the meat for the Subs was amazingly fast and accurate. The meatball sub was not a Jersey meatball sub, but it was a dang good sub and my friend liked her Italian sub made the Jersey way. read more

Can't make sandwiches without messing up the order. Foods not bad, I like their philly cheese steaks and price for hot sandwiches is great, cold subs might be a little expensive. Now I often go in while at work with my two Co workers and never have the three of us gotten sandwiches without them messing up at least one of them. Some of the staff seems nice but they seem like have 3 new people every time we go in. Order the Chipotle philly and they'll forget the Chipotle or give you chicken instead of beef, even when you don't order something special they get it wrong, manager is often there and seems friendly but his staff doesn't have it together. read more

Saturday, April 30th around 8ish close to closing time, i ordered over the phone so I could just pick up once I get there, the girl on the phone picked up and I ask "are you still taking orders" she says "hold on", after she checks to see if they are she says "yes", she then proceeds to say "what do u want" very rudely, before I could even finish my sentence saying "can I get...." She immediately cuts me off and says "HOLD ON" in such a harsh way, if u weren't ready then why did u ask me what I wanted? As I get there I walk in and the young girl gave me a nasty look as she sees me, the girl gave me an attitude as I was speaking to her, she didn't seem to care about her job, I asked her where I could insert my card because I didn't see where to insert it and she gives me horrible attitude while responding to my question, as she finished ringing me up she leaves the front and goes to the back not giving me my order or putting it in a bag, as of now she is no where to be found, I'm left there waiting to be given my order, I ask the gentlemen if I can get my order and he gives it to me. This young girl has no manners and gives attitude to customers she doesn't know, if you're not going to be giving proper customer service then you shouldn't be working it's not that hard. Poor management. Looking at other reviews I see this has happened to other customers, how can u keep an employee who does no good to your business. read more

Not only did they lose our phone order but when we ordered in store they got it wrong, didn't even offer a discount for losing the order and they didn't include the kids chips and drink. Oh, and the guy who answered the phone to take the order was an ass!!! read more

Update! I made a review of this girl a couple months back but I finally got her name right ! After she registers me I sees from the receipt her name is Ula. I haven't been here for months but once I walk into the door on Friday I see her and she greets me with my name! Not only that she asks me if I want the usual even remembering my order. I promised I would write a review for her once I left Friday but Work has been so busy but she deserves one. Always friendly, service is great and a beautiful smile, she will slice your sub faster than any worker there. Thanks for making my mother and Mes lunch. We will see you next Friday Ula. Love jersey mikes! Thank the gods for the number 13!! Try the 13 people!! read more

After the pros who opened this store left, the workers could care less how a Jerseys Mike's sandwich should be made. Talking specifically about the Turkey wrap. This crew doesn't make the wrap up front like all the other stores. They can't get it wrapped tight enough and they only cut 3/4 Of the way. I thought this was a fluke one time, but when I ordered it again it was so loosely wrapped that all the food was falling out. Making it for a sloppy meal. Oh and the older lady that works the lunch shift is such a treat to talk to. We saw a new Apple Pay sticker on their front door. When we were ready to pay we asked if their device now takes it. She replied, "If it's on the door then I guess we do. So so pleasant. By far the worst example of how a Jersy Mike's store should be run. read more

Arrived at 8:49pm on Tuesday, August 18th hoping the try the place for takeout. The sign on the door states open until 9pm. Other customers are inside eating. I go to open the door, the female employee runs to the door and shuts off the open sign, gives me a monotone "We're closed" and looks at me like don't even think of crossing the threshold I want to go home early. There is an obvious need for a service sector minded business person to be in charge here. While I try to support local businesses with my money, I will not be back to this place until there is a "Manager on Duty" sign on the door. read more

I feel like the people who bash this place simply expect authenticity from a fast food joint. It's fast food, you dummies so it should be comparable to its competitors, subway, Quiznos and jimmy Johns. Not some awesome hole in the wall family joint. In comparison to its competitors, it blows them out of the water, the staff is nice, the wait time is good, during non rush hours and still exceptional during the rush. And the quality of the ingredients is damn good as well. People should realize this place for what it is, and chill out when it comes to making irrelevant comparisons. 4/5 read more

This place was awesome until the old owner sold and Tori the manager left. The new owner has hired an incompetent staff and wait times are 30 mins for a sandwich even when the line is short. We also had a terrible experience when ordering 4 giant subs for a fundraiser, which we have ordered on several occasions. The subs weren't ready on time and when we came back 15 minutes later they still hadn't started to make them. The other day my wife went in and nobody is at the counter and to go orders are piling out of the machine. The new owner doesn't seem to care and this reflects in the employees. I have 6 regular customers boycotting this location and I will recruit more by word of mouth. This probably won't be hard, as the service here is awful. I am done with this place until it changes. I have also contacted corporate HQ and they don't care either. Just sent me a standard response... yada, yada, yada...piss off. read more

First and foremost, the sandwiches are really big! Even the smallest size was enough to fill me up. They freshly cut the meats and cheese and customize each sandwich. I am not a fan of the "mikes way" because I don't like vinegar in my sandwiches but that is just a matter of preference. Staff was friendly and service was very fast read more

If you know somewhere to get a better club sandwich in Burien, let me know. The Club Sub is where it is at! Just once I was able to convince myself not to order the Club Sub and to try something new. I branched out and tried the Philly. It was really really good too. I used to drive all the way to the location by IKEA for my Jersey Mike's fix. I was so stoked when you came to Burien! Mmmm and thank you for having bread that doesn't smell like vomit... unlike another well known sandwich shop... read more