I live very close to this location and I am a loyal customer. Jersey Mike's customer service has always been to me on the same par of Chik-Fil-A. But at my last two visits it has been horrible. There was a special that was sent to me a few days ago, regarding 50% off all sandwiches. I came into the store, ordered a sandwich, kept my distance, and waited in line- it was a busy day- so I was patient. The first person who started ringing me up confirmed my order and I told her I was doing the 50% off special order, the lady told me okay, told me to hold on, and turned around and resumed doing something behind her, then another lady came and helped me. This lady proceeded ringing me up and charged me full price, when I asked about the special she just replied, "oh, well I can't give it to you, because I already rang it up." I was waiting for awhile, the place was busy, and I just stared at the lady at the register. She said next time I come in she can give me a sandwich proceeded in taking my name and I just left. Fast forward a week later, I called to order and let them know about the situation last time, the lady took my order. I come into the store, and the same lady tells me that she can't give me the sandwich, I would have to pay for it but she can give me 50% off this sandwich. And a little add on she decided to say is that she would never say something like I would give you a free sandwich, and she did try calling me back to tell me. Needless to say, I didn't take the sandwich home. I know 8 dollars isn't a lot, but it's the principal. First and foremost, at my first visit, she should have found a way to redo the transaction entirely to ring me up correctly, the mere fact that her response was " oh, I can't do it" makes my blood boil. Sure it might have been a few extra minutes that it would take with me, but I waited just as much as the next person, I Feel like you could have just done that. I mean I had the patience to wait in line, was a pretty reasonable customer, and I didn't talk back rudely to her, I just accepted what was paid the full price and left without argument. And then to have me come back again and just not even be respectful that I called in prior to me coming in to confirm the order with them directly, it was a mess. I understand that y'all are busy, and that there is a lot going on in this world right now, but in the industry where you service people, sometimes you just have to understand where your customer is coming from. I was charged the full price at my first visit. (-16 bucks) for a sandwich that with the special was (-8bucks). Offering me another special price, does not make up for the mistake the first time. In hindsight, In my head I already paid for this sandwich. Lastly, the way the associate had to get her words in, stating "I didn't say that I would give you it for free, and I did try calling you back" - those are defensive words that do not help solve any of the situation it just makes your customer feel bad ---- I am not the type to cause a scene in store - however I decided to write a review for the sake that perhaps you would learn from this --- I'm not sure if I ever will return to this location because I don't trust that I would be treated fairly if I do. read more

Staff & food were great! The young man at the front counter was very attentive and had amazing customer service!!!

I had the pastrami. It was awful. Ordered the Italian combo. It was much better. I do not recommend the hot sandwiches.

I have ordered 3 different times at this location. Everytime I have ordered online they call back and say they do not have the wheat bread I have ordered. I order 3 to 5 sandwiches. Why would a sandwich shop not have sandwich bread RIDICULOUS!! Always spend about 70 bucks here. Go to Firehouse subs down the street they have the actual bread you order!!! read more

I stopped by on my lunch break the week of their grand opening and the staff made me feel like family. They weren't shy about recommending their favorite sandwiches. If I had a location near me I would be a regular because their cookies are so freaking good! read more

My first time in Jersey Mike's and absolutely loved it. The staff was extremely courteous and the sub was amazing. My husband loved it so much we returned a second day for lunch. To me being from New York it tasted just like the heroes I grew up eating. By the way that is what its called in NY. read more

Amazing subs from start to finish. They really load it up when it comes to portions. I always get the Italian and comes with an inch of meat and great veggies. I don't know why anyone would go any place else when it comes down to quality and portion. I'll be back!!!!! read more

Having eaten many a cheese steak in Philly & I DO enjoy a great philly cheese steak ~ but a great philly cheese steak is hard to come by in these parts ~ and that is where Jersey Mike's comes in. It's not a 5star Philly but it's a good 4star & not only that but JM is always consistent in their quality/presentation AND Scott Agan & his merry band of sandwicheers will not only but put a smile of your face too but your tummy too! YUMMM read more

Really great service from both Erin and Antonio, appreciate that both were wearing their masks and the store was very clean . Antonia especially was energetic and happy to serve me, and I didn't have to wait long for my food. read more

The best subs in the area! Very clean and have the nicest employees. I'd recommend checking them out I eat at this location 3 times a week and never been disappointed! Thanks y'all read more

Really sad to give this location a 1/5 because I actually really like their sandwiches. Reason for my review is because of how unsanitary they are there. One of the workers there before cutting my sandwich in half he took the knife and wiped it on his dirty apron, which probably never been washed since he got it. That completely grossed me out and sadly I will not be returning. Also the guy who made our sandwiches was so rude! read more

Jersey Mikes is by far the best of the sandwhich shop chains! Glad to see this location now open and plenty of parking (unlike Fry Rd location) and easy on/off I-10 or 99 to get on down the road. I wish it was cheaper, but I guess quality comes at a price. If I wanted a garbage sandwich, there's plenty to chose from, None are as good as Mike's. read more

Their lettuce is always a little funky. Service has gone down a bit. I guess it's on to find the next store.

Jersey Mike's is always great, but this one is soooo awesome! It's brand new and the people working were the nicest. Part of what I love is that all the meat is sliced fresh and everything is made right in front of you. I wanted to try something different and they gave me the recommendation to try the Italian sub, Mike's way and add the cherry pepper relish. OMG. It was so awesome! I always just get their smallest sandwich, which I think is a 4 inch and it is more than enough with chips. Also do not miss their brownies! It's enough for three people, but it's one of the best I've ever had! This will for sure be my go to Jersey Mike's from now on. read more

Very poor service... we ordered for a beef chipotle cheesesteak with no onions and got a chicken with onions. Found out only when we got home and can't be bothered to go back to correct it read more

Tasty! Loved the Original Italian Sub. Inviting, clean atmosphere. Owner opened the door and greeted us on our way in. Cookies were fresh and the cashier told us she had just baked them personally that morning. Friendly staff. read more

This is by far the best sub in town. The ingredients are top notch and this location has super, friendly employees. I even had their cheese steaks and they are quite addicting. The on line order process went smoothly as well. I recommend this location in every way! read more

I already love jersey mikes, but the experience at this location unlike any other. The manager went out of his way to make sure we were satisfied with our food. He welcomed us in, and made a lasting impression. The staff was also so kind and attentive. Awesome sandwiches, and even better service. read more

c'mon Katy, get out and support this place, so it will stay around. they are the BEST subs in town!! better than Subway and WAY better than Jimmy John's. I am so glad they opened. try em out, you'll like them read more

For a small restaurant they suck on a grand scale. The only high point of the experience was the moderately hot girl who took my order. The restaurant was very noisy, the radio was turned wayyy up and it was difficult to communicate with any of the staff. I ordered two subs one hot one cold. The hot one was cold and the cold one was hot. The manager was pissy over it with me. I didn't order it I don't want it. Fuck you, who the hell wants a grilled veggie sandwich. They got the orders mixed up and confused, looks like most of the problem was the manager, he really seemed like an asshole and obviously illiterate as he couldn't read the orders. But hey let's blame the customer. My hot sandwich a chicken parm was cold, poorly made and tasteless. The bread was good and more flavorful than the canned frozen shit they put inside of it. I haven't tried the other veggie I ordered but I don't really have high hopes for it. Topping things off they didn't put any fucking napkins in my to-go order. Fuck JM I doubt I will be returning. read more