I love Jersey Mike's. Always on point and delicious. On 11/2/2020 this location served absolute trash to me via Uber Eats, thankfully Uber refunded my money. I did not receive my extra meat for the sandwiches . My chicken philly was burnt. My cold sub was not served Mike's way (no oil, no vinegar, no seasoning.) All my toppings for both sandwiches were mixed together in one box. I did not get my pepper relish, instead I got banana peppers. I also received a bunch of toppings that don't come on the sandwiches I ordered. SO!DUMB. I had to assemble my own sandwich, which is completely asinine. I order in-store and it is assembled and makes the trip home delicious and not soggy. They placed my cold sub and hot sub together, so I got my cold sub warm and my hot sub cool. Again, normally it makes the trip home without effect, so maybe package it differently for Uber Eats. Assuming this is the way they do things, who knows?! Whoever was working last night either didn't care or was completely incompetent, one of those things is true. I will never order from Jersey Mike's via Uber Eats again. I certainly will never spend a dime in-store at this location. They deserve zero stars, apparently that is not an option. read more

To the douche that answered the phone 10/6 @ 303pm, i don't care if you have 47 customers in front of you, don't treat me like I'm an intrusion in your day. With out customers you have no job dude. Call in orders are just as important as the folks standing in front of you. WE ALL HAVE MONEY$$$$$. Ass@!*# read more

The best sandwiches hands down. Bread is always fresh and flavorful (try the rosemary parm) bacon is crispy, veggies are fresh and meat and cheese is sliced right in front of you. Large portions too. The staff is always helpful and nice. Will continue to return to this location. read more

Jersey Mike's Lake Stevens is AWESOME! Their customer service is always on point! I've been there multiple times and even when they are busy they are courteous and friendly! read more

Have been here 2x. First time was great. Yummy sandwiches, dined in. Second time, brought my family. We waited 30 minutes for our sandwiches. The staff did not get the order right. There was 1 to go order on the grill ahead of us (of 2 sandwiches) they didn't even start our 3 hit sandwiches until 10 in of waiting after paying. After finally getting them, getting the wrong sandwich (a number we didn't even order) we asked for our $! Back to leave. The staff was rude and the grill guy who wasn't even involved yelled across the restaurant "have a nice day". Very sarcastic. We wanted to like a restaurant choice in town, but will not be back. The Saturday lunch staff didn't care. read more

Love this store. The staff is always friendly and when I call in an order to pick up within 5 minutes, it's ready. Yummy sandwiches, and nice employees. read more

We love this location! They were very accommodating when I was pregnant and on a limited diet to ensure I wasn't paying extra for my sandwich. Staff has always been great and friendly. read more

Food tasted good but it took them 35 minutes to get my sandwich done and then I had food poisoning the next day so I won't be returning

I used to always go to Subway but decided to have an open mind and try this spot, love it. So fresh!!!

I was in Jersey Mike's at this location before and they are usually great. The last time I went in, the customer service from the kids behind the counter was awful and my sandwich order was incorrect so much so that my sandwich couldn't be eaten at all. So I wrote a little note on the company website venting my frustrations, not thinking I would get any kind of reply. A few days later, I received an email from the owner, personally written by him. This gentleman understands what great customer service is and he values his customers. Thank you for taking the time to acknowledge your customers feedback. Five stars and I'll be spending money at your shop again in the near future. read more

The staff at the Lake Stevens Jersey Mikes are always warm and inviting and make some really great sandwiches!! Thanks guys!!

Great subs. Friendly service. Always on point. They never get my orders wrong, and my wide makes a lot of substitions on hers. Man, these subs are tasty. I'm going low carb right now unfortunately, but this will be my treat once I hit one of my weight milestones. read more

Checking out the Lake Stevens location for the first time. It's about 4pm so not crowded or anything, but it was very clean and the employees were very friendly, asking how I'm doing today and what-not. More than most fast food places. Sandwiches were great, as elected from Jersey Mike's. I'll be back for more read more

I was excited to try Lake Stevens' newest dining option. It was... ok. Employees were nice and friendly and it was easy to call in a phone order. There is a nice assortment of both cold and hot sandwiches. The ingredients tasted fresh. For me, the major downside was what I perceive as the value. At just 7.5" of a sandwich, it was over 8 bucks. The average price of a sub elsewhere is a third less and you get a full third more. I ordered the chicken philly and the first few bites were just bread. My friend got the club sub. The sandwich was soggy on one end when it was unwrapped just after bringing it home. She said that the bacon, while sparse, tasted great and the pickles were good. Otherwise, it was just average. Probably will only return if we happen to have a 2 for 1 coupon. read more

The staff at this location move at the speed of a snail... It's painful. Even at the start of the day when there were no other customers in the store. Aside from that, the worst part is the hygiene! Is it standard practice at Jersey Mike's to not clean in between sandwiches or use some sort of barrier in between food and countertops? I watched them slap my sandwich onto the counter top immediately after another customer. Seems like not the best practice. They should provide a barrier like wax paper or something. They also slap down receipts on the same counter. Might make your cringe if you're conscious of cleanliness. read more

Welcome to town, You're a grand additpion. Beats all the others out .Employees and the premises are clean, you lose a star because you don't have Miracle Whip America's second favorite dressing keep trying, We Love You, even though, bye bye for now..BBFN. Thanks for the charity work locally. read more

I went into Jersey Mikes to get my bday sandwich. You can sign up for a free one for your bday and the coupon is good for an entire yr. The guy behind the counter was super patient with me and helped me decide on which sandwich. He did an amazing job. The sandwich was the best ever. It seems a bit pricey but I was only able to eat half a regular sandwich. Super friendly employees, clean eating area and bathrooms. read more

Did not like the philly because it was too sweet, they used canned mushrooms instead of fresh grilled. The club giant was over priced at 15$ regardless the price my son did not like it. We felt subway was better and that's sad, but it could be just a difference in taste from the east and west coast. We would not go back read more

I'm giving this two stars over one because of the clean environment and overly friendly employees. We've had several people recommend Jersey Mike's so we decided to try it out. Let me start by saying we are not picky eaters. I'm not sure if it was made wrong but the Chicken Caesar wrap was inedible. The grilled chicken was slimy and the texture was that of uncooked chicken. That coupled with dripping Caesar and wilting lettuce equaled an $9 wrap in the garbage. My wife's sub sandwich wasn't nearly as bad but the ingredients weren't fresh and lacked any flavor. (We omitted mayo, tomato, and vinegar.) One regular sub and a wrap came to $18 and ultimately was inferior to the popular chain selling five-dollar foot longs. Again, the people working there were extremely friendly and even treated my children to a free cookie. read more

The manger was super helpful explaining the gluten free options ! Quick pickup service too ! Great clean healthy sandwiches especially if you eat gluten free! read more

I've ordered online twice and for whatever reason, they claim to never get the order...I'm not sure why they even offer it? Anyway, it was over $30 for 2 sandwiches and bags of chips. My husband had the philly and I had the gluten free club. My husband didn't even finish half of his sandwich saying it was not good. Mine was fine and I do appreciate the gluten free bread option. read more

Over the last year or so my experiences at this Jersey Mike's have gone down hill drastically. The attention to detail (particularly with online orders) when making a sandwich are severely lacking. I've complained previously and management gave us an entirely new order which was nice, but when it was redeemed the staff was rude. It's so close to our house and our entire family loves Jersey Mike's, so we've given multiple chances. Unfortunately we are disappointed every time. I've never been to another location where they are so stingy with toppings. My step-daughter doesn't like cheese and so we always ask for extra meat instead. It's never been a problem at any location except this one where they want to charge me. I understand meat and cheese are different price points and technically they can charge me, but no other location has ever done that or even mentioned it. The last two visits the staff has been very abrupt and not friendly at all. Customer service is an issue at this location. I'll continue to visit the Kirkland, Bothell, and Mukilteo locations, but won't be back to this one. read more

Great subs, and friendly staff. This is the only place that I can find the red pepper relish. This has some spice to it and adds great flavor to any sub when you get it mike's way. read more

So I've seen the now open signs for a while now and I've been tempted to try their Chicken Philly. My wife wanted a basic Club sub. So I went to order and I didn't expect it to be so difficult to do so. I said I wanted the club sub with the turkey, ham, provolone, bacon, mayo and tomatoes only. Because of their ordering system I couldn't pay attention to them making the sandwich as I was paying for them. Needless to say I got home and the sandwich had onions, lettuce, and the vinegar oil which were specifically not wanted. I won't be back here again. The prices are much higher than their competitors and I didn't taste anything special to make it worth it. I didn't get a receipt for this transaction so I can't even complain to their corporate office. The only reason I gave this two stars is that the employee (Dan) greeted me was actually knowledgeable, but probably the only one there. After about 1 month of being open I would expect people to actually know what they were doing. read more

I've Jersey Mikes before going to the one here in Lake Stevens. I was super excited when I heard there was one where I was located. However, the staff is terrible. My first experience was when I had ordered a Club Sub. Now mind you, they weren't all that busy at the time, but the first guy proceeded to ask me three separate times what my sandwich was. Even after repeating it back to him, he never even ended up putting bacon on it which I had to mention. My second bad experience is when I went in at about 8:40 p.m. one night, 20 minutes before close. The lady who took my order proceeded to say "Well you have great timing" in a very rude manner. I realize it was somewhat close to closing time but I didn't walk through the door at 8:55 or even 8:59. And then as she is making my sandwich, another person pulls up, and she then proceeds to get even more mad by mouthing off to her coworker. Overall Jersey Mikes is a good place to eat, but the employees make all the difference. read more