We stopped at the new Jersey Mike's location on McKnight road in lieu of our other usual lunch spots because we heard good things about the chain and it was one of the first days they were open. This location definitely didn't impress. There was one person in front of us waiting for their sub, but the girls at the counter just kind of stared at us for a while before asking what we wanted. We ordered, waited forever for our sandwiches to be made, and paid. Holy cow, are these some expensive sandwiches! Almost $20 for two and drinks, and one was veggie. This is one of those places that relentlessly tries to up-sell you a bottle of water if you order water as a beverage, which annoys me. (I'm not totally cheap, but Pittsburgh's finest is A-OK with me, thanks! BPA-free and better for the environment. Okay--and free!) My sandwich was TOTALLY DRENCHED in oil. Like, almost inedible. By the time I unwrapped it at the table it was basically a pile of lettuce and goo. My husband says his was okay (he custom-ordered, and didn't get it "Mike's Way" like I did), but not as good as DiBella's or even Subway. Sooooo, maybe this place was just having a hiccup as it first opened. But with the plethora of sandwich options available in the 'burgh, I don't think I'll be giving them a second chance. read more

I want to start this review by saying Jersey Mike's is my favorite sub chain in the area. However, this location gives the chain a bad name. Where to start...When you walk in, most of the tables are dirty which makes it hard to find somewhere to "enjoy" your sandwich. Then once you walk to order your sandwich, you are not even greeted by the three workers behind the counter. Instead they would rather b.s. with each other than give you the time of the day. Once they noticed me, they looked annoyed that I am even there. I ordered my normal, the Italian, which is generally delicious when done Mike's way. However once again this is not the case. The meat was cut well but that's pretty much impossible to mess up. When it came to the toppings it was a different story. Its almost as if they opened a bottle of oil and put the entire thing on my sandwich. When she wrapped up my sandwich (even though I said for here) I couldn't even hold it without it pretty much slipping out of my hand. It was AWFUL. I generally don't write bad reviews, but I needed to let others know truly how bad this experience was. If I could put 0 stars I would have done so. read more

well I couldn't tell ya what the subs are like. I went in and was told it was going to be 25 minutes. I said for a sandwich. his response "its da bread man its da bread" read more

I hesitate to give them a 4 instead of a 5.... Since this place is amazing. They slice fresh deli meats and cheese right in front of you, their toppings are on point, and these guys couldn't be any faster. Talk about the bread!? I don't even have the words. Carbs on carbs on carbs (which is a fabulous thing). This fast-casual joint makes sandwiches 'mikes way' upon request. Request it. The only negative? They don't toast any if their subs, which may seem like a bummer at first, but trust me you'll get over it. 7-8 for taste 7 for atmosphere 7 for speed read more

Never heard of it before so decided to give it a try when i was having an oil change at Mr.Tire. Terrible subs... not to mention their attitude and efficiency. It was only me and another customer at the store and it took them about 5 minutes to start my order, and then they switched to another staff to finish my order, and then another 2 minutes to get the price right (I ordered a mini and they charged for a regular...) The subs are the worst I've had in quite a long time. The red wine, which is their special recipe, makes the bread damp and almost inedible. I ordered a cold tuna and the amount of tuna is virtually half of what I got at Subway. Dont even wanna say anything more. That's it. Dreadful. read more

The Subs were phenomenal! And the service was better than I've ever had at a sub shop. Teddy deserves a raise

The employees were so nice even through a stressful rush. The manager / owner was so pleasant! He took time to get the orders perfect. The sandwiches were so full and yummy!! read more

I ordered a number 17 plain to go and when i got back to work I had a number 16 with everything. The reason I order plain is that I have an allergy with green peppers. Needless to say I had to give the sub away. When I called back to tell them about it the phone rang at least 15 times with no answer. I guess I have to assign a star otherwise 0 would be appropriate. read more

Order the chicken parm at own risk. Thankfully cooked before it gets to the location or I might have been eating an ice cube. Not sure if this location is atypical for W. Pa, but remember them being much better both east & west of here (Philly/Columbus) in Pittsburgh. read more

If you want a Philly cheesesteak - this is the place to go. No where in the surrounding area will you get closer to the real thing. Only reason for four stars instead of five is the roll is not 100% what you would get in the Philadelphia area. The service was fast and friendly and the cheesesteak was delicious. They put onions and peppers on their steak- which I did not have as the onion/pepper is not on a typical philly steak in philly ... so can't comment on those but they have the steak and cheese down pat! Great place to go for a cheesesteak read more

The guys here are so nice. Super fast with your order. They will customize it for you. It's not gourmet food but it's pretty much what you would expect from a sandwich shop. I got the chicken philly and was pleased. read more

My wife and I have eaten at Jersey Mikes on numerous occasions since they open on McKnight Road. We are both in our 50's so we've eaten a lot subs in our days dating back to the G. C. Murphy subs as kids to the present day gourmet subs. We both grew up outside Pittsburgh but now reside in the City of Pittsburgh where we frequently take in what sub makers are offering up these days. Well Jersey Mike's past the taste with its freshly baked bread, fresh meats and oils. Out of all the sub shops we have visited so far in Pittsburgh , Jersey Mikes is the one sub shop that best represents the tasty Italian subs of the past which are my favorites. My wife has ordered at least five different subs in the past all fresh and great tasting. What keeps us coming back is that the subs always taste as exciting as the first time we visited the store. We also notice a large number of customers in the age range of 30 and up when we visit the store so maybe they too have found that elusive sub flavor of years gone by. Also Jersey Mike's is always clean, the service is A one and the workers are polite and knowledgeable of their products. I would recommend Jersey Mike's for anyone looking for that great tasting sub of the past. I would of given them 5 stars but the subs are somewhat expensive although they do offer coupons on and off. read more

I see a lot of reviews saying the staff sucks, but there is just a ton of turnover in the food industry. The people that have been working when I go in are awesome. If you don't like a worker, odds are it will be a different person next time. These are the best fast subs around here. Occasionally I will get a randomly wet one, no idea why. I'm so into the chipotle chicken and steak though, I don't even care. read more

Food is always awesome, workers are always fun! Went in today for the 50% off promotion and of course it was packed. Subs were excellent, always get the Italian with some banana peppers!!!! I couldn't believe the way these customers were treating the workers, but I was impressed at the professionalism as there was no back talk or being rude toward the customers. Apparently being stuck at home due to this SARS outbreak has made everyone forget their manners. Oh well, people that only come out for crazy deals aren't really customers. Will be back, even when they aren't giving away the food! read more

The employees took the time to sanitize every inch of the counter and slicer to ensure that my sandwich would be made without gluten contamination. I really appreciate that corporate policy now has gluten free bread available for those of us with allergies. read more

I have lived in Pittsburgh for two years now and have been told by many locals that Jersey Mike's is super solid. I ordered their classic Italian sub and was not impressed. Definitely better than subway or get go but nothing to brag about. The bread was fine, I thought the deli meat lacked flavor. Most of the tables were empty and dirty while the employees carried on in the back. What really makes me disgusted is that I paid 18.00 and some odd change for a large, mediocre sub and terrible tasting fountain drink with non carbonation. read more

We had decided to give this place a go because we had a coupon and hadn't been to a Jersey Mike's before. What the heck, right? The place seemed clean enough and atmosphere was fine for a fast food establishment. There were three clerks behind the counter and they weren't exactly welcoming but seemed competent. Again, fast food place. My husband ordered the chicken Parmesan, my eldest child and I both ordered Italians and the young one ordered a kid's meal. My husband was not happy at the 'chicken' that came in his sandwich. He said that it tasted like they had cooked in three days earlier and left if under the heat lamp. My sandwich wasn't really bad, but it wasn't great either. They had accidentally switched my wheat bread for my daughter's white and had forgotten my peppers. We had a BOGO for a sandwich and drink and we paid $22 for the four sandwiches, two drinks and a kid's meal (after the coupon was applied). So it was competitive in price. Will we go back? I doubt it. I would like to say I will give them another chance but with other restaurants available that I KNOW will make a good sandwich I don't see a reason to risk paying for another mediocre one. read more

Vince is the man. Visiting Pittsburgh from out of town and had a great, personable conversation with him. He recommended getting my usual sandwich a different way, and it slapped! read more

I visited this establishment and was very pleased by the service as well as sanitary precautions.I was skeptical to eat out during covid-19...however my visit to Jersey Mike's relieved me of any worries.Cleansing options were offered to me,I also viewed staff spraying and wiping down surfaces repeatedly.My health did not feel at stake and on top of that the food was awesome!!! read more

Subs are good a little pricey but fresh! They should mark the bags with the sub name as it was pick and find with several in one bag and don't but hot and cold insane bag read more

We love Jersey Mikes subs, but the employees here are all consistently rude with a horrible attitude.We used to go here often only because it's closer than the other jersey mikes 30 minutes away, so this isn't a one time thing. The employees have no problem letting you know just how much you're bothering them just by you stepping into the shop. The most unwelcoming place we've ever been in. They just stare/glare at you instead of saying "hello can I take your order" or something of that nature. They mumur their questions then get angry when you can't understand them. They generally always get my hot sub order wrong because when I ask to have toppings put on after it's done cooking, they just wrap it up and hand it to me...they either just don't listen or forget in the time it takes to order my sub until it's done cooking. The employee situation here is sad and unacceptable and something needs to be done. Hire better people who will actually enjoy (or least pretend to enjoy) their job. If that requires paying them more, then it's worth it. We would eat there far more often if we didn't feel so unwelcoming every time we went in. The 2 star rating is only for the food itself (delicious!) Your staff here on the other hand don't deserve one star. read more

First of all, I've only been to this location 2 times and each time they make me feel like I'm a regular. The staff is super friendly and greet you as soon as you walk through the door. The manager and girl behind the counter both recognized me and remembered what I had ordered the first time. The food is so delicious will definitely be back. read more

Super friendly. Fantastic, quick service. And plenty of employees working to get you in and out and on your way.

Pretty pricey for some lunch meat. We had the #9 Club supreme, giant, mikes way(with the oil and vinegar). The bread was thick and dry, and besides the oil/vinegar/spice combo and the pepper relish, which may be the only thing separating it from all the other run of the mill sandwich shops, it lacked any zing for 13.95. I'd still put it a hair above subway for quality, though, just because they slice their meats to order. The pepper relish wasn't for me, glad that I got it on the side and not on the sandwich. Unless you order from the grilled menu, your sub isn't toasted--- an option that I'm always a fan of when it comes to a 4/5 star sub. Their "desserts" are pre-packaged tastykakes and cookies. C'mon--- at least other stores bake frozen cookie dough on location. read more

This is my absolute favorite place for subs. This location is extremely close and convenient for me. Also, the staff at this location is always respectful and upbeat. Super Sub, Mike's Way is the way to go. The hot subs are very good as well. read more

Horrible service here. Several times I've tried this place only to walk and and they tell me they are out of bread. Very dirty. The workers wear gloves but touch everything with them including money. They scoop everything that falls off your sub into a ball and put it back on the sub. I've contacted on their website but no response. Not sure how this place will stay in business unless it makes some drastic changes. read more

I usually don't give bad reviews, but I kind of had high expectations for this place. We went to the newer one on McKnight road and was told they were out of bread for 15 minutes so we waited then ordered. A young woman with a strong African accent waited on me, and I couldn't understand a word she said. I had her repeat herself several times and then finally told her coworker I can't understand her so he had to tell me. Anyway, After a solid 20 minutes of waiting we finally got our food. I got the chipotle steak sub and was not impressed. Too much cheese and onions and not enough steak. It was very greasy and oily too. I was starving but, couldn't finish it. One nice thing was the guy that rang me up gave me a discount for waiting long but still paid $27 for two subs, a cookie and 2 drinks. Won't be returning to this place. I'll stick to NY Subs, Uncle SAMs, or even subway. Major letdown :( read more

The guys who work at this location are great. Helpful and polite. And the sandwiches are great. They make suggestions and will customize your sandwich for you. Give them a try. read more

The subs are just okay :( but way to expensive for what you get. There are many other sub places to choose from in the area that are much better unfortunately. read more

This was our first time visiting a Jersey Mike's and we were very disappointed. Only 1 of the 4 workers actually smiled at us, the other 3 seemed miserable. We felt that the menu selection was very limited. Basically we felt like Jersey Mikes is just like a subway, nothing special or exceptionally tasty. The tuna sandwich was terrible. The tuna smelled funny and had a bad after taste. My husband eats everything and he wouldn't finish the second half of his sandwich. I got the veggie sandwich and it was very bland. We will not be trying this food again. Jimmy Johns and Dibellas will continue to be our go to sandwich places. read more

Jersey Mikes Italian sub is always good but the servers often give the place a bad name. Slow to take your order and even slower to make it. Someone needs to tell the servers that a smile and positive attitude go a long way. read more

I just got my order and I'm eating it now. The food is warm, I got the 2 regular cheesesteaks-Big Kahunas. The food tastes fresh and is warm. It tastes better than subways and more natural. Also I like how they dont use plastic bags and the sandwiches appear bigger and the bread is fluffier. The gentleman grilled the food in front of me while Subways has always microwaved. I was surprised by the negative comments-the employees were friendly and attentive. I dont think this place is as good as Uncle Sams in Oakland but its definitely better than Subway and MCD and worth your time. read more

First time trying this place and I won't do it again. I got their Original Italian cold sub @ $8.65 for a regular 8 inch sandwich. It has 5 different lunch meats but they all taste the same, very bland. I had them not put the dressing on the sandwich because I was going to take it home and I didn't want to have a soggy sandwich. When I opened the sandwich at home it was a soggy mess. The top bun was just mush when I tried to take it off and when I took a taste to see if it was dressing, it was just water. I threw the bun away and used a half hoagie roll from the bread works that I had gotten yesterday. I remade the sandwich because the lettuce was wilted so I scraped off the veggies from the sandwich and put my fresh lettuce, tomatoes, pepperoceni peppers and dressing. Basically, I just used their lunch meat. This was a mistake, after doing all this, I found out how tasteless the meats are. I ate about half of the sandwich and pulled the lunchmeat out and ate my veggie hoagie. read more

worst customer service ever they are rude it was great with the old clerks NEVER AGAIN needs some of the clerks when it first opened