If you're in Long Beach, try to leave out of this airport & from this carrier. It is so quick & easy - you don't have to be there hours in advance. JetBlue is the business and having them in the LBC just makes sense. Plus, their airport parking is pretty cheap and literally steps away from the terminal. If you don't have someone to take you to the terminal, the $19 24-hour fee isn't too bad if you're not staying too long. *I actually meant to write more about how much leg room JetBlue has and how accommodating they are... but my memories of the airport itself kept interrupting. You should totally fly JetBlue, they're similar to Virgin Airlines and nothing like Southwest. read more

I love JetBlue. Not only do they excel at customer service, but the individual DirectTV's in each seat is absolutely amazing. My last trip from Sacramento to Long Beach was for my bridal shower weekend. I tweeted a picture of the check-in gate saying I was excited to be headed home for my bridal shower. Within 5 minutes JetBlue tweeted me back with congratulations. If that is not great customer outreach I do not know what is! read more

Always had good experience with JetBlue! The prices and the customer service. You can't go wrong with them! Hope they can offer more flights! read more

Jet Blue is the worst airline I have ever been on!!! I had a flight that was supposed to leave at 10:30pm and arrive at my destination at 6:30am. We sat on the plane for at least 2 hours before the told us that we were not going anywhere, now I have to wait until noon and arrive at my destination at 8pm, my short trip is an even shorter trip now and becoming a money pit!!! I will pay extra before I ever use Jet Blue again!!! This is the first and last time I would ever use this crappy airline, I knew I should have went on a different airline, won't happen again!!! Oh and (ticket handler) says there is a nice bench on the 3rd floor that me and my 13 year old daughter can stay on while we wait or go home which cost $80. This company did not want to accommodate their customers correctly after there plane broke down. Very tacky airline. read more

This email I sent to the Jet Blue "care" department should state it all... I need more help than this. I was told by two phone agents I could get something showing this information, and I was provided this information quickly and easily through Southwest. I spoke with Lisa - Employee number 22044 - at 9:48 this morning. If there is indeed a federally placed regulation on Jet Blue (that somehow does not exist for Southwest), stating Jet Blue can not provide proof I boarded this plane, then fine. All I asked Lisa for was an opportunity to speak with someone in charge that I felt could better explain the situation to me. She was not only robotic in her responses, but she would not allow me to speak with anyone else even though I informed her I was not satisfied with the help I received from her. She even stated that she would not only refuse to let me speak with anyone else, but that she was sorry I was not satisfied with her responses and they were the only responses I would get. I am burning company time trying to locate something that will get us paid for this flight through our client. We fly a lot, but I can make sure we never fly Jet Blue again, in spite of the roominess of the planes. All it takes is a call to our travel department. I also love Yelp and have mostly positive feedback on my profile. It is rare I give a bad review, but this Lisa was wildly out of control on a professional level, and I am a bit wary of airlines I feel have a poor hiring practice. If the quality of the phone representative is any indication of the quality of pilots, I want nothing to do with the entire operation. Thank you, read more

stree free! Andrea was awesome assisting us in checking in our bags going to Long Beach.

I'm probably going to sound the same as others but... I couldn't find a cheaper deal than JetBlue! The staff and their website are awesome and helpful. We even checked bags with no drama. The flight was about hour and the plane ride was smooth and comfortable. I'll be flying JetBlue again... read more

Awesome service and response time from Catherine today! We had a bad experience that has been rectified and we are very happy with Jet Blue. Thank you, Catherine! read more

Our family usually flys SWA and when we were delayed for 2 hours on flight #365 on 9/26/19, Jetblue employee Brenda at gate G6 was very professional and announced frequent updates. She made a very frustrating experience more tolerable. Thank you. read more

Although we love traveling with Jet Blue, Dominique, a ticket agent in Sacramento was extremely rude to say the least! If this would have been my first experience with Jet Blue, I would have never flown with them again. Flight #365 from Sacramento to Long Beach was delayed on August 9, 2019. We arrived at the airport with our carry-on luggage 45 minutes before the boarding notification time I was given. Dominique would NOT issue boarding tickets to my daughter and I even though the flight had not departed. She said we were to late and was basing this off of the originally scheduled departure time. She wasn't even nice about it! read more

Amazing customer service - our kids regularly fly Jet Blue and have since a young age, always been an exceptional experience rarely any problems and never at this location read more

This is the first time I bought tickets on Jet Blue. I give them one star for having a non-stop flight from JFK to Sacramento, but this company has absolutely zero ethics! I had a trip planned to visit family in New York but because of the COVID-19 pandemic our health official and state government has ordered people to "stay at home." When I cancelled the flight as soon as I knew, they gave me a $200 cancellation fee. I had United Airlines for the flight from Sacramento to Providence, R.I. and they credited the entire amount to a future flight, but not Jet Blue. Even Airbnb gave me a 100% refund. A large company trying to make an extra buck during a crisis no one could predict is just the very worst side of human nature. They're NEVER getting my business unless they reverse their original decision to charge me a cancel fee during this health crisis. I hope their CEO has a conscience, but it doesn't appear that this is the case. read more

JetBlue is HORRIBLE! My daughter showed up yesterday morning for a flight supposed to leave around 10:00 am from San Francisco to New York with 18 other high school students and 4 adults. Their flight was delayed repeatedly for about 24 hours and they were forced to sleep on the airport floor! They were repeatedly bumped by higher paying customers. Finally they were split into 3 groups flying on different flights and airlines! It ruined an entire day of their 3 day trip. Had Broadway show tickets not been prepaid they probably would have cancelled the trip all together! Terrible service and a thoroughly disgusting situation! read more

My son flew in on a flight yesterday from FLL to SFO. The flight, as usual (per other members on this blog) was delayed. There were 3 flights that arrived about that time at SFO but they only had one set of luggage handlers so it took FOREVER for any luggage to show up and people started to get agitated. His luggage? well it never arrived. We had to find an agent (there were none at the check-in counter: one appeared 2 hours later) and she tells us that his luggage missed the transit at FLL (along with all his friends). SHE KNEW THIS HOURS AGO BUT DID NOT HAVE THE COURTESY OR BRAIN TO LET US KNOW UNTIL WE HAD WAITED 2 HOURS AND IT WAS 1 AM. Great service....... Oh, and they issued compensation for the delay. 500 points on an airline that we will never fly again (worth about $8). read more

Con: They cancelled a flight after everybody was seated and waiting for nearly 2 hours to then be rescheduled a flight 22 hrs later and when boarding the new flight we remain waiting for another 3 hours to take off due to weight distribution of the luggage then they had to report a broken arm rest then a customer wanted to exit the plane and delayed us some more, we have been waiting on them to sign some paper work off so we can take off and so far nothing, I truly feel like I'm going to die on this flight if not for this faulty plane or from starvation. Pro: they put me in a hotel for the night read more

DOG ALERT. In the past I have always flown JetBlue to long beach from Sacramento. Always enjoyed the flight and the passengers. On my recent flight from LB to Sacramento, there were two dogs waiting to board and get on the plane. I was told that up to four dogs/animals are allowed on each flight. Since I have allergies to dog and cat danders, I won't be flying JetBlue again. read more

JetBlue cancelled original flight 6a on Fri, 1/5 due to bad weather claimed soonest they could rebook us was following Wed, 1/10 at 6a. Flight 51 was cancelled everyday including 1/10 AFTER we printed boarding passes. Their excuse this time was "mechanical issues". My husband and I lost money with lodging, dog kennel, excursions to name a few. Jet Blue was absolutely useless in giving us any reason why the soonest a.m. flight they could look at for us was end of week. Completely unacceptable - We had heard all kinds of horror stories about other airlines, however, this one took top prize. We will hard pressed to ever consider flying with JetBlue again unless they are willing to compensate us for all of our losses. BE very careful if you book JetBlue, especially if you have additional travel or excursions to be considered. Very upset with this airline overall... read more

The flight attendants were nice.... Until I got home and realized my makeup bag was gone and my new bikini. This was just before my wedding so I had just bought some new makeup. I had my husbands electric tooth brush, make up, lotions, etc. Apparently you have only 4 hours to claim a baggage claim. It was at least 8 hours till i got home from my trip. I can't believe they have workers who steal. NEVER again am I filling with JETBLUE. I thought I could trust this airline. Around 300-400 dollars with out stuff went missing. Of course I had to repurchase everything again.. with my money!!! Don't fly with Jet Blue. read more

Bought by ticket on Expedia and my trip was packaged as two one ways and my return was with Jetblue. No problem with my outbound flight on Delta and I have never used Jetblue and NEVER will. My flight was cancelled due to a severe wind storm on Monday..okay not their problem. Jet Blue notified me that the flight was delayed 2 hours before departure, right when I was pulling up to the curb. Lucky for me I had my father wait curbside while I ran in to the counter. Later that evening I was rebooked on a flight the next day...The problem was I had to make two stops to get home, but I get that the storm problem messed up everyone's flight patterns; however, my layover in New York was going to be 9 hours (yes, nine)!!!!! WTH!! My whole flight back to the west coast is only seven hours. Low and behold in the middle of the night, the rebooked flight was cancelled and it definitely was not due to weather and I was rebooked again, this time I had to go to Florida, then to Boston, then to New York just to reach California. No sir, I cut my losses and went on Expedia booked with Delta and called Jet Blue for a full refund. The only good thing about my whole experience was the kind customer service rep that said she had nothing but non-stop calls to refunds! I didn't know about Jet Blue's has a horrible reputation for cancellations and delays until I told my sister that I was booked on them. She just said, "oh no", why did you book with them. My sister works at the airport and she hears people complaining about Jet Blue all the time. This company is too small to handle normal operations and I'm sure the storm sent them into total melt-down. Their flights to the west coast are only twice a week! When I was heading to my gate for my Delta flight home, there was an angry crowd at the Jet Blue gate, because the flight was cancelled!!! It cost me an extra $250 to rebook with Delta, and as I walked by it was worth every dang on dollar. No Jet Blue for me....EVER! read more

Your own personal TV! Did I mention direct tv!! My tv didn't work heading to long beach but I did receive a free $15 (had to fill out some stuff online) and I got a free vodka and cran! Will def be flying JetBlue for new years! Also staff was so nice!! read more

My experience today with jet blue's phone service was excellent. I spoke to Darlene and although she had to put me on hold several times, I knew that she was working hard to accommodate the flight change I was requesting. In the end I got the changes that I wanted for a very reasonable price. She also answered questions I had about my account and the points I had accumulated with jet blue's membership. She was very friendly, caring, and patient with me. If there were a survey I could fill out, I would totally commend her customer service, but because there isn't I thought I'd yelp her instead. It was via phone so I don't believe she's directly related to the Sacramento region. read more

As usual the check in clerks were very helpful. There was no wait to get boarding pass. They were courteous to let me know the flight is running 30 minutes behind due to the snow in Washington. The chairs in the jetblue waiting area where pretty cool. It was facing so I can see plane land and take off. read more

I try to only fly JetBlue. I've always had great service. I've flown them about 14 times and have only had 2 delays.

Love JetBlue! They're great, cheap, and comfortable!

Heard a lot about jet blue and have to admit they lived up to my expectations. Great price and on time, decent service. The industry is so bad these days that the 4 stars is merely compared to their competition not to suggest it's really anything other than the usual cramped experience but they just do it a little better read more

Awesome flights!!! First flew SMF to LGB. Great service from everyone on board. Do to a family emergency, need to change flights. The lady on the phone from JetBlue was very helpful in making the changes. We love the new LGB area!! Great place to rest and get a drink while waiting for your flight. read more

I love flying jet blue. I've never had a problem booking a flight and if you have a flexible schedule, you can find really cheap deals. You get one free checked bag (who does that anymore?) free drink and snack even on short flights and the people are all so friendly. Jet blue has to be one of the best airlines left and I love using them for all my in country traveling. :) read more

Paid extra$ for more space. But no reading lights and TV wasn't working. After watching the same movie three times, finally I complained to a flight attendance. He said just one hour left, nothing he can do about it. It wasn't one hour, I had to be patient 2&1/2 hours. read more

JetBlue... I remember when they first started out back east and quickly grew into this large airline that they are today. JetBlue deserves credit for their in-flight product. TV to help alleviate the boredom, check. Free snacks and something to drink, check. No luggage charge on your first bag, check. Aside from Southwest, they are the only other airline that I can think of that doesn't charge for the first bag. But the thing here to remember is that as long as you're flying, the experience is great. On the ground, things fall apart badly should something snag their system. Case in point, our flights went from SMF to LAS via Long Beach (JetBlue's west coast focus city) and back. Flight going to LAS were fine, no delays, just a smooth ride and we were in Vegas in no time. Coming back was entirely different. Due to problems back east (which I later found was a major storm), the entire JetBlue network was snagged. So our 3:43pm flight became a 4:45pm flight. Normally delays don't phase me, but we had a connection in Long Beach that would take us to Sacramento. First thing that stuck out to me was that I found out about the delay through my flight track app on my phone. JetBlue's ground staff in Las Vegas never told us any info until after someone asked. The most I got when I asked about whether us Sacramento folks would make our Long Beach connection was "we'll let you know once we get more information." Fair enough, I've had glitches likes this with Virgin America, Southwest, and even United. The first info we got after an additional hour of waiting was confirmation of the delay to 4:45pm, and then being told that Sac bound passengers would be moved to a San Francisco flight and then bussed to Sac airport. There was an understandable outrage from most of the Sacramento passengers, and I had already braced myself and my girlfriend for this scenario. The first question that I had to ask was: if the delay is that bad, why not allow us to remain in LAS where it's easier to accomodate us who will knowingly miss this connection than bus us? Then the info changed to "if we board the flight fast enough, we can just make the SMF connection and an agent will be waiting to shuffle us to the waiting Sacramento flight." So now we're thinking "awesome! we'll make it after all!" In the air, flight was normal, and the flight crew even reiterated that we'd make the connection and requested that non-connecting passengers make way for connecting passengers so we don't miss our flights. Once in Long Beach, different story. We rush off the plane, but no agent except for Portland and SF bound passengers. Come to find, we landed 35min. after the Sacramento flight left and there was never any hope of making it. We were given the alternative of being bussed or staying in Long Beach. The Long Beach crew even told us that they communicated to the Las Vegas crew that there was NO WAY we'd make that connection. So now we were Long Beach's problem. But kudos to that team for making sure we were all taken care of. In short, good in-flight experience, but JetBlue really needs to get their ground staff together. The Vegas crew could borrow a page from the Long Beach folks. read more

I just wanted to say THANK YOU for your support of the NYPD and Law Enforcement in these difficult times. Through your kind gestures, I flew out to NYC from California this past weekend to pay my respects. Your employees were most gracious, and I was taken care by Teisa via telephone, and Sandy #96816 and Eleanor at your SMF hub. I didn't get the names of your employees at JFK due to time constraints. I worked alongside many of your employees at BUR many years ago (2005-2008), and you guys and gals are still a class act. read more

So my review will be strictly about the online booking process and their customer service... Their website gave me MAJOR issues from the beginning, after trying for well over an hour was continually kicked back to the home page where you select your airports.. After I was attempting to book my flight for about the 21st time (no exaggeration, I promise) I noticed the flight I was trying to get out of Sacramento had jumped from $60 to $85, gave up trying on the website and called their 1-800 number to explain my issue and see what they could do.. Reached a girl and she told me that since they only offer a few seats at $60 the price could go up and any time. When I reiterated that I was having troubles with the website and had attempted to book that flight 20 times before she said that it could not be a problem on their end because they would have been notified or flooded with calls about the same issue and blamed it on my computer. She was not nor pretending to be apologetic about it and did not offer to see if she could help me out at all. Bottom line- I will never ever ever fly with JetBlue if that's how they treat situations and frustrated customers. I will be flying Southwest when looking for an inexpensive flight. read more

Tired travelers. Last JB flight. And stern JB female employee at the counter. Unpleasant in comparison to other JB experience. Trust me I travel plenty to know out of different airports across the country. Sac JB airport employee female employee need to work on her JB custmer service delivery. read more

This airline sucks. Their automated call Customer service hangs up on you when you are trying to book a flight saying they are at capacity. Why do this? I will never buy a ticket on this airline again! read more

If I could put 10 stars, I would. I just spoke to Vieng in the customer service department and she was wonderful!!! My husband and I are flying to Long Beach for Christmas and I had booked two seats through the website. After I finished, I realized that we'd need to buy the middle seat too. A couple months ago I fell in a parking lot and shattered my left elbow--1 week in the hospital, 9 screws and a 6 inch scar later, I went home but am still in pain and doing PT for it. The LAST thing i want is to be crammed in with somebody (or a beverage cart) bumping it.. I called to arrange to buy an extra seat (both directions) and Vieng took care of it and they have a special row designated handicapped anyway. I've got my space and anticipate a comfortable flight. Thank you Jet Blue, I'm your customer forever! read more

call center attendant answered phone with a negative rude attitude, wouldn't refund my flight or give me credit towards another trip after i was forced to cancel my flight 4 days in advance read more

I used to like this airline but no more. The delays are outrageous and the entire flight we were sweltering because the air was not working on the front half of the plane. Crew response is "We're hot too."....got it but I paid for the flight with expectations of reasonable climate control while crew is being paid to be on this sweltering tub. We were delayed departing for no apparent reason and then when we landed we sat on the tarmac because apparently they only have ONE gate at Sacramento and the Jetblue higher powers decided that another flight that was landing 15 minutes after we had already landed should get priority to have the gate because that flight had to turn around and fly somewhere else sooner than our plane needed to turn around. We could have disembarked quickly but apparently that causes too much inconvenience to Jetblue so we ended up sitting on the tarmac for an additional 1 hour 50 minutes in this sweltering tub surrounded by screaming babies. Pay a few extra $$ to make sure you are not stuck with a subpar airline that has ONE gate and no care for passengers sitting on the tarmac for hours on end. read more

One star because I can't rate them lower. I guess it's my fault, you do get what you pay for. I had a very bad experience with this worthless airline after a day where LAX decided that it would extend it's cancerous tentacles and make peoples lives miserable all over California and not just in LA. But that aside, after a three plus hour delay, what sort of company doesn't know how many hours their employees have worked? Especially when there is a law that prevents them from working more than 7 days in a row and forces them to time out. Of course when you don't have a full crew you have to delay the flight even more so you can fly in another crew member, and have them drive from SF to SAC...riiight, I'm sure you will let us know when she is in the car and driving over here, it will only be delayed till 1:30am (sposed to leave at 7:30pm) when it's midnight and she is still on her other flight. Terrible, just terrible. Then to top that off I get to deal with worthless I failed customer service class even though I work on customer service Brandy, name not with held so all of you know who your dealing with. Brandy screws me over, does nothing for me and tells me I have to show up tomorrow with the rest of the pissed off people from tonight's flight and fight for a seat assigner because they don't overbook their flights and the only way to assign seats is if I pay for it again. Since she transferred flight already there is no way to refund my money and apply it to the next flight. Help fail....screw to you Brandy, your dead to me. A quick call to customer service, oh wait, they hung up on me the first time, so the second time I finally got a seat assignment. Terrible communication, terrible employees and horrible customer service. It's not worth it ladies and gentlemen, just fly Southwest....at least they have a million flights! read more

my favorite airline to fly! leather seats, your own direct tv monitor and control, free (non-alcoholic) drinks and snacks, and one free checked in bag - what more can you ask for! i took a red eye flight back from sacramento to nyc and the staff did everything they can to make the flight a great one. even though half the tv's didn't work on this particular flight, they gave us all the movies for free which to me just showed how apologetic they were and really were trying to still provide good service. read more

This really is a no brainer when it comes to flying out of Sacramento to Southern California. The fares are comparable or even better than the 'wanna get away' guys and you can reserve your seat in advance for no extra charge. Their gate is in the new terminal 'B' and very close to most everything. The planes (A320 Airbus) are new and impeccably clean, have leather seats with plenty of leg room and you have your own personal video screen with cable channels. Top that off with free non alki beverages and snacks and you've got a winner. They fly out of Sacramento to Long Beach and JFK in New York (redeye). I've been on both and can't complain a bit. By the way, if you are flying to Disney in SoCal, this is only 15 minutes farther than Orange County and the rental cars are cheaper, the airport is smaller, and the food in the terminal at LGB is incredible. JetBlue is as good as it gets when choosing an airline. read more

Great airline. Love the individual TVs with Direct TV. Leather seats are comfy. Get the Extra Leg Room rows. they are really worth it for long flights. Service is as good as any airline. Free snacks. Prices are fair; however, don't make changes. That will cost you. read more