I have flown a lot in my lifetime but the last time I flew JetBlue before this trip was about 20 years ago and I remember it beIng good. On this trip I purchased Mint tickets which were reasonably priced, especially for what you get. Both experiences - my flight to New York and my flight back to San Diego - were the same. Flight attendants were amazing. Seats are extremely comfortable. Lots of good movie and TV choices. One of the best domestic flight experiences I've had. read more

We returned the car at 8:45 which was almost 3 hours prior to the flight wife-toddler-me. We follow the rules. One of the shuttles refused us even though there were three seats visible. An 11:00 boarding was delayed 90 mins with no explanation - none. No big deal but they insisted that they may try to maintain our departure time leaving us waiting & wondering. Their ticketing self-checkin kiosks at SAN worked great but we HAVE a car seat we HAVE to check & went to wait for ticketing. Ticketing was unstaffed up until 9:45 am a sign was left there telling us how unimportant we are (who opens ticketing at 9:45 & why). So a line of 25-30 people accumulated & the line wasn't moving. My 3-year old son had a coughing-choking fit & had to be excused from the line. Interesting problem that we were not booked together as a family & they said they "would work on it". For a full cross continental flight where they are making par margin it makes sense to have toddlers sit with their parents on a 6 hour flight. We didn't get our car seat & bags checked until 10:15 which is a joke if we are supposedly boarding at 11:00. Security was fine We went straight to the gate which also wasn't staffed at all... how can we fix our ticketing problems if you guys aren't at the gate? Had a quick lunch Met up at the gate which was staffed by 11:15 & when we checked in they revealed that no effort was put into addressing the problem that we were not seated together.. weak. The two gate agents kdidnt listen (they framed my problem as me needing an aisle seat), the two gate agents didn't care about my problem (they had taken no effort to resolve it), and they tag-teamed & raised their voices with me & then condescendingly explained how booking works online (I fly 20 times a year), accused me of booking through a third party website (we didn't), & explained they they would basically be forcibly separating me from my kid on the plane. It's clear there was a process failure & they were compressed for time & ignored our problems but there was not even an apology. We had to abort our first approach at 1200 ft because the landing plane in front of us was too slow (or we were too fast), one boy vomited for some time on the reascent while sitting in a row of three kids under 18 (could all be under 12). Not sure if it's normal to have three kids by themselves but this was allowed in row 24 on the port side... read more

JetBlue - Airlines Near Me - San Diego, California

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Used to love this airline. They lost my support when they started charging for bags. It made them ordinary

We were on the 19 October flight 290 from San Diego to JFK which was delayed for several hours. We were impressed with the professional manner which the captain, Kevin, and crew responded to the untoward situation and especially their sensitivity and concern for the passengers, corporately and individually. The captain particularly took on the potentially unpleasant task of talking to inconvenienced passengers individually to provide what council he was able to. He also made a point to keep all passengers informed of the situation. We want to acknowledge the effort made to make the best of a bad situation and commend those involved. read more

What a cheapskate operation! On my flight from San Diego to Boston I was unable to use the monitor at my seat to watch movies, TV or music as it constantly tried to reset itself. I summoned the airline attendant about the issue and he tried unsuccessfully to reset it. He stated that he would move me to another seat however it was a full flight and no other seats were available. Because the monitor kept trying to reset itself it never turned off, so it constantly blared brightly at me. So I was not only unable to access any entertainment but unable to sleep due to the blaring screen in front of me. I paid the same price as everyone else on the flight but did not get the same benefits! I sent multiple emails back and forth with Jet Blue's customer services representatives regarding the situation and was told there was nothing they could do other than to put in a request to have the monitor fixed. Also their "COMPANY POLICY" did not allow compensation to passengers for mechanical problems on their airplanes, NOTHING which is despicable! Needless to say they have lost a customer and speaking to others who have flown them in the past, they are also DONE with Jet Blue!!!! Their response was totally unacceptable and it's only right that I should warn others as this goes way beyond mechanical problems! read more

I had a terrible experience with JetBlue airlines out of San Diego. I was flying to Puerto Rico and someone broke into my suitcase and stoled a brand new large bottle of expensive cologne. That's not the worst part they opened a bottle of bod body spray and spilled it all over my clothes. I called to complain about what happened two days later I get a call from a woman that act like it wasn't a big deal. More over she was insinuating that it could have been TSA. I DON'T THINK SO!! She sent me a $200. Voucher for my next flight LOL!!!. I will never fly that airline ever again!! I will write and tell everyone I know and even people I don't know not to fly JetBlue ever!!! Oh yeah I forgot to mention that they broke the lock that was TSA friendly and through it in my suitcase. Stay away they don't care!!!! read more

JetBlue rocks! A full refund showed up on our credit card in just a few days from the request. JetBlue is doing something right. There is a downside to the refund process though. The refund form that you complete online is useless, you must call and speak with an agent for things to happen. We waited for more than an hour for an agent to pickup but it was well worth the wait. JetBlue does not have a link for customers to send compliments or complaints, it would be a nice feature to add. Not sure why other places need 60 days to give our money back or not even allow a refund at all. They could use the JetBlue business model! read more

I'm very upset with JetBlue. I was supposed to fly to Freeport Bahamas on Friday the 6th. Airport is closed and Jet Blue refuses to refund my cost of tickets even though it's a National Disaster read more

What a horrible experience! We flew from San Diego to Fort Lauderdale on 6/15 and then again from Fort Lauderdale to San Diego on 6/21, our confirmation number is CBMRSK. Where do I begin... First what you told us was not what we ended up flying in. The airplanes are falling apart, there is trash on the seats when we sat down, the airplanes are not clean, and your crew is less than professional. On our first flight, our seats were covered in peanuts, a service dog was barking the whole time, and your crew members were falling asleep and eating right where we could see them. Horrible flight! Now we are on our flight leaving Fort Lauderdale, and we got the "extra space" seats for extra and yep... Huge man sitting not next to us but on top of us... We will never fly this airline again and we expect a call about this experience! Horrible! read more

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My flight was just cancelled from SD to FLL. The agent 'Cain' was more upset about having to answer questions from the customers then the customers who had to deplane because of a computer glitch. He actually said 'Jesus Christ' when I told him to look up by booking with the my ID.. I will never travel with Jet Blue again.... read more

this has been the first and last time i will travel with jet blue. not only were my girlfriend and I practically forced to purchased $600 worth of seats(after paying almost $1500 for our tickets) but they also mis handled her luggage. jet blue has made no attempts to reimburse us for the seats. their excuse was "you should have skipped the seat selection" even though that wasn't an option. if i am paying $1500 for tickets i expect to have an assigned seat with my purchase. i tried to check-in before our flight and make a seat selection (which was $60) they were quick to charge my card for the $60 but didn't give us the seats i paid for. while on one of our flight with jet blue, one of the flight attendants repeatedly bumped into my girlfriend (non accidental). this company is very unprofessional and will NOT be receiving my business again. read more

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Not military friendly, flew with my husband and we kid $125 to bring our dog and then they charged us an extra $150 to bring our suitcase because it's overweight. They said because he is not active duty orders they have to charge along with our dog...very upset with the respect they showed (lack of) Brianna and Rick were friendly until they told us we needed to pay an additional $275 on top of our $1200 tickets to go se our family... never again JetBlue ... #notmilitaryfriendly read more

JetBlue: up near the top of my list of domestic airlines, with so many of those domestic airlines being just plain awful. Particularly good about JetBlue and its SAN operation: - The "regular" economy seats have about 3-4 inches more room than United et al (who has a definite Economy-Minus product to complement their Economy Plus). - For about $50-$70 more on cross-country flights, get another 4 inches of legroom, electrical outlets under the seat, and a spot in the shorter first-class TSA line. These seats are near the front and by the wing exits, meaning that you quite possibly could be the first out of the plane when it hits the ocean, etc. - Airbus jets in general and JetBlue's in particular have seats about 1 - 1.5 inches wider than other airlines' planes. This is important, as it reduces but does not eliminate armrest-battles. - DirectTV operating for most of the flight is great for catching up on news & games. - WiFi that's not only free, but usable! I was getting 5-10mbs download speeds, equivalent to low-end offerings from your local cable company. Plus, through a deal with Amazon, streaming Prime video is allotted more bandwidth. Yes, on my last flight, I really did watch Airplane on an Airplane. I'm not kidding. And don't call me Shirley. - There are only a handful of flights out of SAN, which is good because if you check in 45-60 minutes before your flight, there is no line. (Don't push your lateness luck, and don't call me for a ride home if you completely miss your flight). - They use the gates in the new part of SAN Terminal 2. That's the part with the Stone Brewery, Phil's BBQ, and the doggie fire hydrants in the bathrooms, which apparently it's not cute for you to use. - Flight attendants regularly work the aisles, handing out free snacks, sodas, and water, and free wine if you're nice. They also regularly patrol for garbage. They don't simply hide out in the back like some other large US carriers, nor act like you really inconvenienced them and their game of Candy Crush when you had to go back there to get a water. JetBlue's meh stuff: - Plane interiors could be cleaner. I've seen multiple soiled tray-tables (even on the same flight), kids' stickers on the windows, and rough-looking seats. However, I haven't seen any obvious bodily discharges, like on American, nor gang etchings, like on Southwest. - Their schedules tend to get behind later in the day. When having to get around our country, unless I have some sort of guaranteed upgrade on one of the other airlines, Virgin America is my favorite (slightly less seat-room, but exceptional service), followed by JetBlue. And for you TLDR people, this infographic sums up much of what I've written: http://money.cnn.com/infographic/luxury/how-do-airlines-legroom-compare/ read more

I can't understand people's love affair with Virgin Airlines. Sure the ambient purple lighting is cool but do you really want to feel like you're inside a club at 4am on a red eye back to wherever? Ok...yes maybe I would but here are the reasons why I think JetBlue is better: 1. More legroom - despite the fact that I am 5'1, I still like to have that extra space between me and the seat in front of me. And when I have my laptop out, it is so much more comfortable because of that extra space. 2. Lots of snacks!!! - from what I remember, Virgin does not offer free snacks. Jet Blue is very generous with their munchies and drinks and this was perfect for me during my frugal grad student days. 3. They have a lot more shows to watch, including Food Network. 4. Hot towels upon arrival Note: this is all happening in coach. I have yet to fulfill my dream of living the life of a food critic/world traveler so when I get there, I'll update this review on flying first/business class. JetBlue always seems to send me their deals quicker than Virgin, even though I am a Virgin America frequent flyer. I think it's about time to sign up for frequent flyer membership with Jet Blue! read more

I fly about 75,000 miles a year and I wish Jet Blue flew more cites and more scheduled times in the cites it flies but all in all they are most service oriented Domestic Carrier in the USA. They give you a credit towards your next flight if the TV isn't working or if your flight is late. They offer more leg room and now for $15.00 more you even have mucho leg room. Your private TV or music, larger seats, free snacks and reasonably priced airfares, friendly staff, clean planes Service = 4.75 Stars Comfort = 4.50 Stars Free Snacks = 4.00 Stars Personal TV & Music = 5.00 Stars Cleanliness = 4.25 Stars Reliable Planes = 4.75 Stars Reasonable Pricing = 5.00 Stars Flight Schedules = 3.5 Stars read more

After all of the dismal, cramped, stanky and generally unpleasant flights I've taken on various airlines throughout my life, my recent trip with JetBlue was something of a minor miracle. Ample leg room? Organized boarding? Clean, leather seats? Free snacks? Whole cans of beverages? And most of all, friendly flight attendants? Gob-smacked, I tell you. For a moment, I thought it was too good to be true... But it is true. All of it. I flew from the East to the West and back again, and was comfortable, relaxed and taken care of the entire time. Even the check-in process and luggage handling was a breeze, and made all the perkier by the energetic and fun music playing in their section of the terminal. Pricing is very fair, considering you get almost twice the legroom and the aforementioned snacks - as many of them as you want, actually. Chips, cookies, popcorn, animal crackers - you got it, just ask. They also have larger snack packs available for purchase, and I did go for one of these, and when a piece of the cheese in my pack revealed itself to have a spot of mold on it, the attendant immediately took it away, refunded me and offered to buy me a glass of wine. The most touching part is that she was sincere and apologetic - a rarity, it seems, with all the peevish and curt flight attentants I've encountered over the years. As I mentioned, I was comfortable the whole time and impressed with the cleanliness of not only the planes, but the terminals and restrooms, too. JetBlue really has a good (and rare) thing going, and i hope they keep i tup looooooong into the future. read more

I love Jet Blue! I don't know what else there is to say, TVs in each seat, a wide selection of free in flight foods, and flight attendants that don't look like they hate their lives! Every single flight I've been on with Jet Blue has been amazing. But you ask, "Why have you only given 4 stars Alex? Don't you love Jet Blue as much as your first born?" I had to subtract a star because it seems that they don't offer a nonstop flight between San Diego and Seattle, a a flight I tend to take quite often, so now I have to resort to Alaska (which isn't so bad) or United (which I would rather walk to Seattle than take United again) read more

Awesome experience. Let me begin by saying that their planes are modern looking and i love the blue lighting. The flight attendants were great and always had a smile on their faces. Secondly, they are extremely generous with their snacks. Not to mention that it wasnt your typical "peanuts" or "pretzel." These bags were bigger than the standard "snack" size and they were handing them out like free candy to all passengers. On top of that they have a designated snack area where customers are free to grab unlimitedly as desired. Thirdly, the leg room in the coach area was great and very comfortable. I highly recommend this airline. read more

Let's face it, airlines today suck. Charges for baggage, and other things that were free years ago. It's hard to give a good review to any airline, but Jet Blue is definitely a step above the others. More leg room, TVs at every seat, and most of the planes are newer (relatively speaking.) read more

I recently flew with Jet Blue for the first time and I thought they were fantastic. There was plently of leg room, the flight attendants were great, the pilot actually kept us informed of everything that was going on, like letting us know we were third in line, etc. I LOVE that - I hate a pilot that doesn't let you know what's going on, which seems to be the norm these days. The in-seat televsions were great - worked great and certainly helped pass the time. And they actually have free snacks that are yummy - not the standard little bag of peanuts. I got Terra Chips, yum. If I'm going somewhere and a Jet Blue flight is available, it will be my first choice. read more

Jet Blue was very kind and helpful during the flight from NY to San Diego, CA but when we were getting our tickets to go home around 8:30 pm we were assisted (lack of) by Elsa, she was extremely rude and unprofessional. She has ZERO respect for Jet Blue customers. When we were weighing our luggage she asked my boyfriend and I if we had our names, numbers, & address' on our suit cases, we replied no. She then told us to fill out the little lost & found tag and we did just that. She took my boyfriends and placed it on his luggage. Once I was done I went to hand it to her, she was snippy and told me hold on one second. A second later she looked at me and in a very nasty way said " go ahead, you put it on yourself " I said " I do not work here, I do not know how you are putting the tags on" and she was back talking, being rude, and kept going on with it. She is supposed to be there to keep customers relaxed and feel at ease when boarding a 6 hour flight. Not good ol' Elsa, she needed to be rude and snide. Jet Blue please take notice of this undeserving employee!! Other than the bad taste Elsa left us with, the Jet Blue flight attendants & TSA members were fantastic. read more

Flew with JetBlue my first time on my trip to Dominican Republic. My first flight departing from SD was scheduled for 9:51 pm, however due to maintenance issues we didn't leave until around 1am. This definitely sucked because it caused us to miss our second connecting flight. Extremely unfortunate since it pushed us back about 12 hours. BUT, the customer service was very helpful and even offered us breakfast and lunch vouchers because we had such long delays. They even upgraded our seats to the "even more space" seats so that was pretty cool. The plane ride itself was normal. They provided snacks, drinks, free carry-ons. The best thing about JetBlue is that they have free wifi and tvs WITH CABLE!!! I would fly with JetBlue again. read more

Neither Flight to and from Boston had WIFI and both had issues with the TV. I think with all the extras being charged these are basics that should be Jet Blue's priority. Service to Boston was decent but certainly nothing to speak of. Service on flight back to SD was just sad. Attendants were pushy and impatient. They were clearly annoyed by the customers and have forgotten if it wasn't for the customer they wouldn't have a job. We have choices and going forward Jet Blue will not be mine. read more

I was hoping for so much more from this airline, it lacked in so many ways on my recent flights.

What a crock of crap. Nobody at the desk to check us in. Why get here early if we just have to wait. Have flown JB lots of times but this may end it for JB out of San Diego. Well the hour we waited will not be spent in a bar spending money. read more

Had no problems in the past with this airline. Today I had a flight home scheduled for 2:50pm from San Diego, CA to Boston, MA. I got an email at 6:25am saying that it was delayed to 4:15pm, sure no problem. Got all the way to the airport to find out that the flight wasn't even going to be in "till 8", but they couldn't guarantee what time exactly because the plane that was supposed to be in San Diego was in NY, had to stop in Boston then come back. The ticket agent thought they may send a different plane but again had no idea. I told her i drove over and hour to the airport already to not even be told that the flight had been moved 4 hours. So i asked how am i supposed to know when my plane comes if i leave the airport? She said she could take down my phone number and email and "hopefully they will send me updates". I did receive updates thank god, but they did not update their service online for the time change for the flight up until the last minute. Overall i am here currently still waiting to board the plane. It's 10:37pm, the promised boarding time was 10 and now its 11:30pm. the customer service was poor and all i received was a 16 dollar free meal voucher for then having to spend almost 10 hours in an airport. In all i felt very undervalued as a customer and now instead of getting back at 11:50pm on Sunday i will not hopefully be getting back at like 8-9am on Monday and have to call out of work. Poor airline and WOULD NOT recommend. read more

On July 6, 2021 I was traveling to Boston to meet my college roommates to drive up to VT after not being together for well over a year. My flight to Boston was to leave a 11:30 am. The delays were first due to maintenance issue-2 hours, then getting a new plane and pilot from LA, 2 hours, then trying to get a new crew from San Diego, 2 hours with a back up plan to have a crew drive down from LA. Why they didn't know there would be a need for a new crew when they sent the plane and pilot, I don't know. Eventually, at about 5:30 they cancelled the flight. Previously, I tried to book the lone seat on a flight leaving at 6:30 but was told I should stay with my original flight. When the flight was cancelled and re-scheduled for the next morning, my friends had already left for VT. I tried calling the airlines and the wait for phone connection was 490 minutes! I couldn't cancel it on line so I sent them an email. I called during the week and it was still a 4 hr. phone wait. Who operates a business like this. After 3 emails with no response, I still haven't received any response from Jet Blue and my fare has yet to be returned. That was my first flight scheduled with Jet Blue and it will be my last, I gave it one star as they don't offer negative stars. read more

Where do I start. I've had pleasant experiences with JB in the past, but this experience inspired me say how I really feel. Ticket check in wasn't quite rude but was far from pleasant. I was charged extra for going a mere 1 pound over 50. It was all my dive gear so there really was nothing to take out to redistribute. I know, I know: "rules are rules". So some of you may say, "hey you were over weight"- and if you wanna roll like that then, yes you're right. However, to me that's how you get 2 stars. You get 4 or 5 stars when you go that extra mile for a customer. That's just half the story. It gets better once I was on board the plane. Flight attendant was just unpleasant as the ticketing agent. It probably won't stop me from flying JB but I'm writing this just so you know what to expect. I'm looking forward to a pleasant experience on another airline and perhaps with this feedback a better experience next time with Jet Blue. read more

Not a family friendly airline. While new to the traveling with babies scene I totally now appreciate the courtesy of allowing parents with babies and diaper bags an extra minute to get situated. Nice for the families and nice for the other passengers. read more

The snacks are good and unlimited. The TVs went out a few times which kind of was irritating. The flight crew was not so friendly BUT I love the crisp clean airplane. Give me snacks and TV and I am pretty happy. read more

I love flying Jet Blue to New York and am so happy they are branching out, offering direct flights to other cities I love, like San Francisco and Seattle. Their flight attendants are easily the most friendly in the business, too. Their food offerings are bogus, tho. I am used to paying for food on my flight at this point, but when you don't offer anything more than chips and cookies on a 5 1/2 hour flight, me get grumpy. :( Thankfully, I always remember to pack a meal for the return flight! Other than that, Jet Blue always seems to have the best fares and service. I usually try to book with them before any other! read more

The best U.S airline out there! They have a nice on-board service. The spacing between seats is pretty comfortable. I understand that's about to change. Free TV, music, games and entertainment on-board, some movies for rent. They serve a very nice variety of snacks. Most other airlines barely serve anything. Also, they set up a section in the galleys for passengers to come and help themselves. They have funny airplane names and are just a cool and hip airline. Once in a while, there's a really weird news story in the news about them. But, I guess that's what makes them out of the norm. They are slowly rolling out their new Business Mint cabin that is truly different from other U.S airlines. Way to go JetBlue! Keep innovating. read more

They're fantastic! We flew standby, did not have a guaranteed seat, and yet, the personnel working here were able to put my husband and I together! This was a lifesaver, mind you, because we were travelling with a one year old. Anyone with kids knows how crazy that can be. It was a really nice flight. The seats are larger, the snacks are awesome (I love Doritos and my husband got a trail mix with sesame sticks...gotta learn how to makes those!) and the beverages were offered twice. Also they have free cable to watch! You just have to bring your own headphones. One thing to note is that they did not have the cable working during the first hour of the flight...but to make it up they gave the movies for free! That was pretty cool I must say! Too bad my one year old isn't interested in watching movies, otherwise we would have been entertained for the first half of the trip. I recommend JetBlue to anyone traveling from SD to the northeast! read more

Jet Blue is by far the best airline. Here is one example of great service. When I checked in for a flight from a San Diego to Boston with my dogs I was upgraded from a lay over flight to a direct flight without even asking. On my return home my seat and my boyfriends were not together and Jet Blue with not hesitation made it happen that we were seated together. A 5 and 1/2 hour flight with Jet Blue is comfortable, pleasant, and always on time. I love JET BLUE! read more

Remember the San Diego power outage on September 8, 2011? That was the day my buddy and I were supposed to fly out of San Diego to New York. Unfortunately, the airport was shut down and we were scrambling to find a flight that left the same night up at LAX. Seriously, you couldn't write the zoo-of-a-day we had. We spent all afternoon in traffic just trying to get home to pick up our things and make it to the airport in time for our flight. My commute from the office to my house is normally a 20 minute drive, but with outage and thousands of other people trying to get home, it turned out to be a 2.5 hour commute. I tweeted JetBlue and called SAN about the status of our flight but didn't get any response (they indicate on their Twitter profile that they do not respond to tweets). I was just hoping they would make an exception considering the circumstances. When we finally did arrive at the San Diego Airport, it was a ghost town. It was dark and few people were around. At that point we called JetBlue directly for a list of possible flights out of LAX. The female agent could not have been more helpful and understanding. We even shared a few laughs. She told us that there was a flight leaving at 11:50pm or so and that we would have to hurry to make the 2 hour drive to LAX. We hauled butt up the 405 on fumes, had to pull over, get lost trying to find gas, hop back on the freeway and speed some more. By the time we found parking and the agent desk, we missed our flight - but barely. The agent said that they were just about to push back and weren't taking runners. We tried to explain our crazy day hoping that she would take pity and hold the plane, but we didn't get any sympathy. I can't say that I'm mad, because I do love their airline, staff and brand, but man that was a rough day. We flew out early the next morning. read more

Amazing airline. New entertainment system is great and much better than the old one. Good pricing and unlimited snacks are good. Strongly recommend to anyone flying anytime soon out of SAN. read more

Leave for a cruise wife suitcase weighed 67 lbs 100.00 charge a real good screwing what if I weighed 15 lbs more . Just abuse to customers and another way to screw you ,left pissed and mad and will look to another carrier next time. read more

Don't really review airlines but had to make an exception for Jetblue. After all my horrible experiences with most other airlines, it was refreshing to fly on an airline that actually caters to the clients and isnt all about the profit. From the comfy seats to the generous leg room and free snacks, would definitely fly again. read more

This is the only airline I'll fly, free tv is the best. It's the cats meow!

JetBlue's customer service is top-notch. Their prices are very good. Their willingness to help accommodate you is unbelievable in this day and age. read more