JetBlue's customer service is top-notch. Their prices are very good. Their willingness to help accommodate you is unbelievable in this day and age. read more

Can not think of any problems or issues with these guys. We went SAN-BUF and then JFK-SAN last week and both flights were perfect. No lines, great service, ready to help you with whatever you might need. San Diego staff is nicer, than in New York, a little arrogant over there, I would say. Oh, well, that is JFK, baby)))) Overall, a very pleasant experience. read more

All great! Took a red eye out of San Diego to JFK. Staff was courteous, seats were comfortable and the use of our own private tv's were great! We were each given eye masks to sleep and a warm towel upon arrival. I flew American on the way back and and the experience was a complete nightmare and bad enough that I will never fly them again. Jet Blue, thank you for a great travel experience. You've just won yourself a regular customer. read more

I have flown with Jet Blue many times and have had amazing customer service. I was actually blown away with two flight attendants with their less than par attitude towards my 21 month son. Kimberly's bourgeois attitude completely sucked, as well as her co worker Craig. They both need a serious attitude adjustment. If you can't deal with the public and children, you may be in the wrong line of work, Namaste, and good luck to the both of you. read more

I love Jet Blue!!!! Seriously I did not know what I was missing until I sat on this heavenly plane that seemed to float through the clouds. I mean how could I not be in a fantastic mood when I have 40 channels to surf through and the Laker game was on so my flight went super fast. Oh and did I mention this is quite possibly the only airline left that does not charge money for your checked baggage!! And might I also say that the snacks and drinks are free, yes free, and endless! I don't know what I loved the most, honestly the flight crew was so nice to everyone and the leather seats allowed me to be comfortable with plenty of legroom. I hate flying, but if I have to fly, I would most definitely fly Jet Blue!! read more

Awake on my return trip. Took advantage of JB's snack & bev service...wow, plantain chips, Terra Sweet Potato chips, organic choc chip cookies, cashews??? And, I can have all I want??? Where's my single micro-size bag of honey roasted peanuts or pretzels??? JB's great quality snacks replaced a meal on my flight, so I did crave some protein after 7 hrs, but I survived on the buzz from my 1 bag of plantain chips, 1 bag of cashews, and 2 bags of cookies! read more

For an inexpensive airline, this is the way to go. The seats are fairly roomy and I enjoy the TV's on each seat for entertainment. The snacks are good too. read more

I love this airline and wish it flew everywhere. Individual T.V., Organic snacks and roomy seats.

Just flew Jet Blue from Boston to St. Thomas round trip. My first time flying Jet Blue and I am now a fan! Organized boarding, more leg room than other carriers, ON TIME! Leather seats and watched a couple free movies, just great! read more

Good service True blue customer loyalty program is very good, usually end up with at least one free flight (one way) per year Regular seats have more than sufficient legroom. Great in-flight entertainment options. No meals are served, but snack boxes are available for purchase. Basic snacks and beverages are free Courteous and friendly flight attendants No issues with luggage Flights usually arrive earlier than expected, which is always a good thing since transcontinental flights seem to take forever anyway. They do not overbook. read more

I flew with them twice this year, to NYC. They have excellent customer service. You can ask for seconds or even third of their snacks. Their drinks are in cans vs. them pouring drinks into small cups. read more

Among the best coach class domestic travel options. Friendly and efficient. Would like to see their cafe options (sandwiches for purchase) extended to all flights. read more

Had a flight scheduled with JetBlue. They cancelled my flight 4 hours before I was scheduled to leave. They rescheduled me to first fly to a city 1500 miles from my destination. Then catch a connecting flight 15 hours later. The connecting flight did not take me to the airport I was traveling. It was an hours drive north. I called and was told if I went on the flights, they may compensate me. They would let me know 72 hours after the flight. I looked up other JetBlue flights and found one in LA about 2 hours north of my home. I was will to drive there to salvage the business plans I had the following day. JetBlue informed me the flight would cost me an additional $300.00. I had already paid for upgraded seating. I had to cancel my plans and have never heard from JetBlue. I would avoid using JetBlue for your travel plans. They will not make good on their mistakes. read more

I love Jet Blue. Check in was a breeze. When our flight was 90 minutes delayed, we were informed at check-in and someone was posted at our gate to answer questions with a smile (like, what time do we land so my ride doesn't have to spend the night in the cellphone lot) We also received a 25 dollar credit each for the inconvenience of being late. This has never happened before, and we were pleasantly surprised. All the flight crew from San Diego to Boston and back were super as well. Way to go! read more

Never again, so we have flown twice from SD to the east coast with jet blue and both times they have lost or destroyed our bags. I have to ask how do you lose a bag on a direct flight! This last trip was a work trip and all of my equipment was in the bag they lost on a direct flight and caused us to loose a whole day of work! Now they are refusing any compensation other than flight credits, so im done with you and don't want your flight credits. Rather take a train. read more

This airline is the worst. I can't choose my own seat until I'm about to board and you tell me there are only middle seats left?!?! I wouldn't have flown this flight if I had known that. Never again JetBlue. Zero stars read more

Red eye flights to NEW york, i was here on a business trip...got to the air port very very late...but they let me through...i got on the plane then was pulled off by marshals...omg so sorry and embarrassing.....i asked them nicely not to put me in that flight because i didnt want people to look at me funny but they didnt care...they checked my paper work etc etc etc...all was check and good..when i was put back on the plane..i was asked what was that all about..so i didnt answer and went to sleep..most stressful plane right ever!!!!!!!! The least they could have done is put me in first class where no one can bother me read more

We flew Jet Blue 1st class last week, Boston to San Diego. I was totally amazed. The cabin seats/entertainment were better than most carriers' international 1st class. The food was fantastic, and the service was among the best ever. Jet Blue will be my first choice from now on, I wish only that they had more routes. Did I mention that the seats go flat? Or that you can sign in to your Netflix account and stream on the TV screen? Or free WiFi? Just amazing. read more

Mint product review San Diego to Boston. MY first "Mint" experience was just OK... A million miller on American and 1K on United we have flown on all of the lay flat products in the US carrier inventory except Delta. Staff excellent was warmly greeted and we were happy to see the lay flat seat product. Bag was stowed above and getting when sitting down i found a 'hard surface', the seat is a full lay flat seat and from the 'bed' standpoint its great. It is a 'hard' bed, this in comparison directly with the United product on the 757's (UA Domestic lay flats). Seats can be put in the 'relax' position that reclines a bit but the 'perfect' recline/legrest positioning angle cant be found its a mechanical issue with the seat not having room to recline in the relative 'sit up' up position. This leaves with a hard to get comfortable position. (lumbar support didnt function on this seat as the membrane switches seemed defective in the armrest) This would not compare to a international seat or one similar on a mainline US carrier. Went to both forward and aft (mid) lavatory's to find them 'out of order' on ground. In inquiring we found 'they dont flush on the ground' as stated by the crew, shortly after the skipper excited the cockpit and used the 'out of order' lav. The 321 flushes on the ground not sure what the issue was as this would normaly be rectified immediately and may be due to the lack of operational power unit on board (APU) Once the 40 minute boarding was completed we got greeted by our Mint attendee and got a great welcome and cocktail after reviewing the 'mint' product with us. Additionally delayed as the ground power unit was not available or working to get the jets started. Oddly they waited an additional 10 minutes when the A321 has a on-board auxiliary power unit capable of a ground start and keeping the flight closer to on-time. Underway, the seat didnt get more comfortable, having spent many DAYS in this type of seat I became more aware of how "HARD" the seat was. Finally frustrated it went straight up for meal service. I picked 3 of the 'choices' Chicken Pie, Pear Salad and something less worth remembering. While eating the meal all I could think is why could they not have made a really killer meatloaf, mac and cheese and or a super sandwich or tenderloin. The food was cold and average tasting with a great presentation and very special names, they really should try to be 'good and basic' before branching off to the special 'Pigs Cheeks', which was one of the choices. We determined the food was 'pre catered' meaning in our case it was out of Boston on the inbound flight, likely close to a day old as it was loaded in very early AM in Boston and served on the return flight out of San Diego at 3pm (not uncommon, but only as there is no 'hub' for jetblue in San Diego.) When dinner was completed I put the seat in the bed position and relaxed for a few hours. Laying on my side with the super pillow and duvet comfy on me the hard seat never got any softer. Yes a bed and Yes much better than the coach set but why a 'hard' product? The foot traffic back and forth up and down the isle during the fight never ended, staff continued to march up the isle and down never really finding a quiet middle flight moment. (we were late and it was a turnaround for the crew) so they were 'pushing' things to get back on time and off the clock on a long day. (we were woken from sleep on our 'initial decent' one hour prior to our landing) The crew didnt get the 'first class' part. 1200 plus dollars for the round trip Mint flight I wished I had not spent the money. It was too much and not worth it. While in my case it was nonstop and convenient the hard seat, bad food, rushed service was like a little mom and pop store trying to act like Safeway. The food was an attempt to be fancy, missed the spot and in the end I asked for a sandwich from the back. Many reviewers rave over the Mint product. While it is good its not on par with any international business product and the reality is JetBlue is a 'economy' airline. They are ruff around the edges and may have been better off with a 'economy plus', premium economy type product seen on Singapore Air or other international carriers. We really wanted to like this, we were disappointed with the food and 'rushed' feel of this flight as well as the 'hard' bed. In comparison with San Diego to Newark on United, we found the Jetblue service not on par with mainline first class or business products. The seats and cabin look great, the service is good. Its not comfortable generally but looks so good many reviewers seem to miss the 'comfort' point. The bed needs softening. The food needs basic, good an upscale touch, with nothing in the back it wouldn't take to much decency in the premium product to be 'good'. Tried to downgrade to exit row 'even more space' seat as I did feel ripped off at 1200 bucks. Not to mention the points don't get you far. read more

I'm sitting in the San Diego airport in front of the JetBlue check-in counters, where a sign is posted advising me that they will not open for another two hours. When I checked in online JetBlue did not bother to inform me that their airport positions would not open until a certain time therefore Instilling in me a false believe that they are a full-service airlines. It would have been so some simple to just be considerate to their passengers and let them know what the operational constraints in place at the airport. Instead, they preferred to surprise their passengers upon arrival. Clearly, I am being punished for being early. However, I will never be early again for JetBlue as I will never fly them again. Leg room be damned! read more

Used to like them but no more. Over the last few years the space between seats are reduced, sometimes the seats don't recline.... The people at the desks in the airport are nothing short of rude, condescending and bullying. My last attempt to use them found the flight cancelled, I lost a day of work for nothing and had to pay another airline to get me where I was going the next day. In short, I will always look for an alternative means to fly over jet blue. read more

Gerilyn Clemente is a menace to society and especially children. Avoid Jet Blue if you care about the emotional well being of your children. She is abusive and will make your children cry...She made my son cry because we had a pet who is a service dog. We were happy to pay the fare for our pet but her unprofessional behavior made.my.son very upset. read more

Just flew to Boston on a brand new jet plane. I believe they called it mint. The upgraded lighting and ambiance was very appealing. The seats were spacious, the crew was friendly, each seat had it's own movie screen with free movie entertainment. I was also very happy with the crew who gave me almost a 50% discount on the food and drinks we ordered. read more

This airline is great. The seatback tvs definitely make for a smooth flight on those cross-country trips. The fares are usually competetive with other carriers and they offer the red-eye flights to the east coast which I prefer. read more

Jet Blue is the way to go when you fly. Courteous, helpful not to mention that the configuration of the planes is ten notches above continental and american. JetBlue seats are wider, more leg room and DEFINITELY more comfortable since they are leather. read more

Could not disagree more strongly with the positive posts. I fly a lot, and JetBlue is THE WORST. Virgin is the best airline out of SD, Southwest would be second, JetBlue is dead last... read more

Jet Blue is my typical go to carrier if the have a route for my trip. Left Boston for a 6 hrs flight back to San Diego tonight. I was looking forward to watching Direct TV for this long flight. 30 minutes into the flight, the channels froze in row 2 seats D, E, and F. Flight attendant said could not reset the TV just for 3 monitors. We were so early in the flight and 3 monitors were out, it seems better customer service was warranted. They always say, "Sit back, relax and enjoy your flight". Not able to do so this time. Very disappointed! read more

This is one of the worst airlines i have ever flown. I flew to Puerto Rico and continued onto the Bahamas and after several delays on my trip they ended up causing me and my family to miss our connecting flight. We had to stay overnight in Florida they would not accommodate us in a hotel and they lost our luggage which we ended up waiting until 1 am( morning) for our luggage to arrive from a different flight. The staff lied to us about several issues first telling us we would be able to make our connecting flight because that flight was delayed as well then we found out it arrived and left on schedule. They then lied again about our luggage and had us running from baggage carousels to find out it never was placed on our plane. I would never fly this airline again. read more

Jet Blue is amazing! I took my six year old on his first flight ever (to JFK at that!) and this is the way to go. Snacks and bevs that are complimentary, TV for the little guy, music for me. The flight attendants were not all fuzzy warm, but they did their jobs efficiently and well. I'm glad that they clean their planes at each deboarding (yay! who doesn't love a clean plane?). Another passenger's TV wasn't working on our outbound flight and several attendants tried to get it to work and then offered the passenger a different seat with a working TV; that was super nice of them! I don't know how the crew puts up with all the ridiculous people on all those flights. All I have to say is, if I was an attendant on that inbound flight to San Diego, I would have smacked those parents who were using the aisle as their children's personal sprint-track; then I probably would have locked those children into one of the crew seats so they would have stopped terrorizing the rest of the passengers. But hey, that's me! read more

We checked our luggage on a Jet Blue flight out of San Diego to connect to a "partner" airline for an international flight. The luggage was checked through to our destination. Our luggage never made it to our destination in Europe, and we were without our luggage the entire vacation. Jet Blue returned the bags about 2 weeks after we returned home. Better to carry on your luggage if you are making an international connection. Jet Blue only offered us $30 total in compensation. read more

Have flown in past and been happy. However, in January we had to cancel our flight to Cabo San Lucas because I had pneumonia. They issued us a credit for one ticket and we ate the other. The credit was only good for 45 days. When we tried to use the credit the website wouldn't accept it and when we tried to call could not get anyone to answer the phone. There is NO customer service. By the time we got someone, our credit had expired by one day and they would not issue our ticket. So now because I had pneumonia we eat over 800$. Insane that there is absolutely no customer service. Will not fly with them ever again. read more

Jet Blue Airways is a Joke! Second time we have tried to use this airline and they have canceled our flight. Not accomodating in any way. Shonda, the so called customer service rep in Salt Lake City did not even care. They canceled our 6:00am flight at 11 pm at night! And we found this out while we were trying to check in! No emails, no notifications. One time, you figure it is OK, but twice.... Horrible customer service, just horrible, do not book with this airline, use Southwest. Shonda kept us on hold to talk to a supervisor for over 30 minutes. Shonda at Jet Blue Airlines, you should be ashamed of yourself and so does Jet Blue. I was then transferred to Marsha, a supposed Customer Service Supervisor. She tried to pull a fast one on us and transfer us to a totally different airport, when I told her that we are going to another city, she said that she is going to RELEASE THE CALL! The most unprofessional group. read more

The actual planes are nice and comfortable, but the customer service and Change Flight policy are horrible. All three times that I've called I have gotten rude customer service agents, two of whom were downright passive aggressive and sarcastic, as though I had no idea what was going on. I understand that Southwest is one of the only awesome airlines that doesn't charge you to change or cancel a flight, but Jet Blue charging you $75-150 just to change to a different flight--within only a couple of days of booking and for the same exact week of travel, none the less, is just rude! They should care about their customers, in hopes of establishing long term business with them and maintaining a positive relationship. Slapping families in the face with a huge fee like that, and in this economy, is just downright rude and encouraged me to look elsewhere. Our needing to change a flight with ample notice/time in advance does NOT cost jet blue anything except MAYBE a couple minutes for someone behind a computer to open up that amount of the seats on the flight again, thus MAKING EVEN MORE MONEY OFF OF THE PEOPLE WHO CHANGED THEIR FLIGHT! Insulting. ON the bright side, I used to appreciate their red eyes from SD to NY, as well as the snooze kits which they gave out. read more

Just flew from Boston to San Diego direct. Went to Boston to drop off kiddo at college so I was seeing what airlines would work best for many future SD-Boston RT flights. The plane was fine. Seats were comfy. We had to sit on the runway for a half hour which made us late, but that happens. The tv's in the seat backs were really nice. My only issue was the food. Basically, the only food they had was a few crappy pre-processed snacks that would last a thousand years as packaged. No real food even for purchase for a long cross country flight. Drinks were offered about an hour in exactly once. Water was offered later once. I saw some people with sodas later but they apparently went back and asked for them. If you got up and asked they were nice about it. But the service on Alaska Airtlines on the way to Boston was so good that I'm going to fly Alaska when I can. Sorry it comes down to that, but these companies are competitive. read more

I got to the counter at 12:45 for a 1:22 flight. No luggage to check in just my carry-on. I was told that I was to late for my flight. I said, "what"? The woman at the counter told me " sir you are to late for that flight I'll have to rebook you on a later flight". I was shocked by this, I asked her to just give my my boarding pass and I would try to make it to the gate. If I didn't make it then I would rebook and she refused. After ten minutes of her telling me I was to late and rebooking me I made it to my gate at 1:14 and the plane was already gone... Wtf? If she just gave me my original boarding pass I would have been at the gate at 1:04, Why would you leave early if all passengers aren't on board. This is the last time I fly jet blue if I can help it. Whatever happened to the customer is always right mentality? Even if I was wrong and I got to the gate and missed my flight, then let them rebook me there at least then I know it's my fault and not the airlines. Fly anyone but jet blue, they obviously don't care about individuals just making sure they have your money. read more

So, my fiance and I flew Jet Blue the other weekend and this was our experience. First off, for being a domestic flight, unbeknownst to us, we had to use the international security line to get to our gate. That in itself was an absolute nightmare. Very disorganized for the capacity of the customers they had. Second off, my fiance, a retired marine, was nervous about flying. He didn't have his card as he had lost it a few months ago. KNOWING that flight attendants are in a customer service career, they did not have any customer service skills at ALL. When he had asked about rust being on the wing of the plane the attendant stormed off and called security, unwilling to hear him or us out. It was so bad even the other passengers on that flight were telling security to let us stay on. I argued with them like you would not believe as I, myself, could not believe the humiliation and harassment that I was seeing. They were rude, compassionate, and quite abrasive. So, I did argue back and because of that, Jet Blue's response was that WE were out of line. My suggestion to you, if you have any issues of flying or any other issue comes up, DO NOT fly Jet blue as their attendants have obviously don't know what true customer service is. To top it off, the attendant tried to play the victim role. Give me a break. If you become aggressive with someone what do you expect them to do, just take it? I've never been that kind of person and never will be. read more