Very disappointed in a recent trip. We had paid extra for seats where the TV's didn't work and the tray tables were all broke. We also had our flight home cancelled. Although we were able to rebook, that flight was delayed over 5 hours. Very little communication from JetBlue and not even water offered as we were at the airport for 14 hours. Disappointed in the costumer service, as I have reached out several times to see if there is any compensation offered. read more

I would give 0 stars if they let me ! I had the absolute worst experience flying JetBlue. I was left stranded without any help leaving the city I was in. I was 1200 miles from home. My flight was delayed 6 times. My flight was canceled after everyone was seated, buckled and they were closing the door. I was offered a flight home on JetBlue 72 hours later. I was offered $0 in compensation and had to call them for a refund. That is unacceptable customer service. They can and should do better. read more

Amazing experience w JetBlue. We flew from Boston to Charleston, SC and everything went great! I booked it on their website. Price could not be beat. On time. Flight crew very nice and professional. It was a full plane, too. Had complimentary (free) snacks: choose Pop-chips, Plantain Chips, Pretzels, etc and Pepsi products, water, coffee. All around I'm glad we flew JetBlue and would def fly w them again. read more

Usually our interaction with Jetblue is positive, but that fell apart with the most recent flight, #53 - NYJFK to W. Palm Beach, FL. Checked in the day before to find the travelers had no seats, even though booked months prior. Found out seats booked were exit row and had additional fee, which SUPPOSEDLY was not charged at booking, even though booking confirmation showed 3 seats booked. No "free" seats were available, so forced into purchasing 3 seats for $82 additional. This was due to the inability to talk to anyone with authority during a 1hr arguing session. After all was said and done, travelers were stuck at JFK awaiting JetBlue crew members causing a multiple hour delay AND, due to a plane switch, Jetblue customers moved around a larger plane to " balance the weight load" and the 3 folks traveling were forced to move, 19 ROWS BACK to row 28 AND loose the 3 paid seats. A refund request lead to another issue and NO compensation, per passenger bill of rights, being offered. Lastly, bag fees completely ridiculous at $50 each. All in all terrible experience from an airline that apparently no longer cares. Unless there's no choice, Jetblue has lost my business along with as many folks as I can turn from them. Very sad........​ read more

As a loyal customer for over 25 years, I have been constantly discouraged by their services over the past recent years, which seem to be heading towards rock bottom. While I understand that times have been tough for many, JetBlue is the only company I interact with where its employees consistently have blatant attitude problems and clearly don't care about its customers. I'm a laid-back person and can deal with lost bags, delayed flights, and less-than-ideal hubs, but when it's employees consistently seem angry and look down upon their clients, I cannot help but use another service. During my last trip, there was a system malfunction that swapped my flight out and upon calling the service, they were beyond unreasonable in lending assistance for an issue that was their fault in the first place. Another experience that has left me feeling disrespected and disappointed. I am officially done with JetBlue. I hope this serves as a warning to others who may be considering their services. Stick with Delta, Southwest, American, or even discount airlines such as Spirit or Frontier - the staff is WAY friendlier and helpful and their planes are fine if not better for many flights. FYI: The overall flight and employees are particularly bad flying from New York to Fort Lauderdale and New York to Savannah. read more

I was on a four and a half hour flight from Aruba to JFK on Saturday, January 18th. I had seat 14B (Aisle). My Media Screen was not working, no video or music was available to me for the entire flight. I informed the flight attendant of the situation and she responded that there is nothing she can do about it. I just spent 25 minutes on hold with Jet Blue and the escalation dept. I was told that they used to give out credit for $15 dollars but that was no longer the policy, I was entitled to nothing. The representative then had the audacity to thank me for being a loyal Jet Blue customer!! I told her yes I am loyal to you, but you are not loyal to me!! Horrible customer service!! My wife and I fly Jet Blue all the time, we are now looking into Delta as our airline of choice. Good Bye Jet Blue!! read more

Definitely take JetBlue over American Airlines. The staff is friendlier, there are TVs in the headrest and the WiFi is free. It is an all-around better experience. read more

Our flight was cancelled a few hours before takeoff and we were informed it was due to flight mechanical issues and that we should receive compensation for our flight not being rebooked until 2 days later and that we would receive an email within 7 days with compensation. It took a while day to rebook everything for our trip, including 2.5 hours on the phone with jet blue. After speaking to the representative today, (9 days later and still no email) she said we were not getting compensation, but will not give the full reason why. This cancellation not only interrupted our full trip, but incurred late cancellation fees to correct. Since the reason for the cancellation was not a Forced Majeure Event, we should be allowed compensation. It is unacceptable. Our return flight was delayed twice as well. No reason given. We were pushed to the last row of the plane (since it was rebooked due to the original cancellation and we didn't get seats until we arrived) where the stewards were very loudly banging several times throughout the flight startling me and waking up the screaming infant after she finally fell asleep (several times). This was the worst experience I have ever had and we fly regularly. We will never use Jet Blue again. read more

I flew on Jet Blue roundtrip to Costa Rica and was very dissatisfied with the flights. The seats were very uncomfortable and on the way down, the only food available to purchase was a $14 cheese plate. They had not restocked from the previous flight and were unapologetic about the lack of food on a 5 hour flight. The passenger sitting beside me forgot her earbuds and had to pay $7 to buy a pair. I wonder if it was worth the price since the in-flight entertainment is truly sad. Blankets and pillows also had to be purchased. My return flight, which was not the original one(that one was canceled), included a layover of 4.5 hours. That became 5.5 hours due to delays. That made a trip from Costa Rica to Boston a 12 hour ordeal. I certainly can't see any reason to fly on this airline again. read more

Absolutely terrible airline since the fort Lauderdale closure a week ago. I know all the airlines are often a little delayed from that closure but JetBlue is the worst because they have 4 flights out of fort Lauderdale that are pretty much local and even the local flights are leaving 3 to 6 hours.. here . are the local flight numbers 18 fort Lauderdale Jacksonville usually leaving at 4:20 p.m. 1499 fort Lauderdale to Cuba usually around 12:20 p.m. Flt 1500 is the return flight back to fort Lauderdale. I've been tracking these flights for four consecutive days and all four of these flights have been 3 to 6 hours delayed throughout the week and one flight on Monday was totally canceled I've been tracking these flights all week and even these local flights they can't arrive and leave on time We laugh at spirits poor customer service but I'd rather have poor customer service and better arrival and departure times then have better customer service but poor arrival and departure times. JetBlue right now is the worst airline out of South Florida fort Lauderdale airport. And if you are looking for a flight out to California especially a direct flight you can forget it many of those fights are being canceled at night or like 6 hours late but if they're 6 hours late going out to the West Coast they end up canceling them and reset for the next day read more

How is it even possible , jet blue rates three stars overall ? Nah man This is not true . The flight was almost empty :( Sadly . But Understandable , we did fly mint , have many credits from cxl trips last year & so many points . The service was amazing . Just so much hospitality. Totally felt safe Definitely had the pre flight jitters . But it was fine . Wish the world around us all was fine . But Hopefully we are heading that way . That food , Just delicious . That cocktail , yum I never drink on flights But on mint , I have one signature cocktail now made w gin , I opted for titos instead . That maple old fashion sounded so good , never drank one of those . Refreshing & it does help relax you . Ha ha Jet blue runs on time . They are fabulous . And I say , fly JB if they are flying where anyone is heading . They get it ! You will also , if u are not up on this already . Yelpers Maybe take a second look read more

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Absolutely the worse airlines, even worse then spirit when it comes to customer service. My flight was continuously delayed and delayed and delayed.and the cancelled. I understand this happens however, it is absolutely impossible to get anyone on the phone for jet blue because THEY HAVE NO PHONE NUMBER TO SPEAK TO A ACTUAL HUMAN BEING!!!! Never in my life will I ever fly this piece of shit airlines again. ZERO STARS! NEGATIVE STARS!!!!! read more

Flew out on JetBlue last year on Saturday, December 1st at 11:59pm. I booked a one way flight for both the roommate and I from San Francisco, CA (SFO) to Fort Lauderdale, FL (FLL). It was scheduled to leave at 11:55pm, but was pushed to a little later sometime after booking. Cost for both tickets was $324.40 total. I haven't flown JetBlue in a while. I believe the last time was about 15 years ago to NYC. The planes still seem the same. Entertainment screens at every seat and free snacks and non alcoholic beverages. I only took advantage by having a coffee in the morning. If you're a Dunkin' Donuts fan, it's good to know that's the coffee they serve. Since it was a red eye, I figured I'd sleep most of the flight. It turned out to be the opposite, so I'm glad there were entertainment screens. I managed to watch a few films before we arrived at Ft Lauderdale on Sunday, December 2nd at 8:19am. A less pricier option to gly direct from SFO to FLL. Note: JetBlue is located in the international terminal. So head there even if you have a domestic flight. read more

JetBlue - Entertainment Console - Airlines Near Me - San Francisco, California

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Terrible service Booked travel on the Website through PayPal. Never got a confirmation code. Called Jetblue and was told to wait a couple of days. In 2 days called back and Jet Blue wanted another $165. Asked to speak with a supervisor and agent hung up on me. The problem was never resolved. read more

Jetblue use to be a great airline, however, they've clearly decided to put money over customers. Tacking on fees here and there for everything as if this was a spirit or frontier flight. They have great seating on the planes and great inflight entertainment but these new tickets and extra fees for bags is ridiculous. They say they're giving you options, but is this really options or Just another way to beef up their pockets. My flight was delayed over two hours and the customer service representative refused to do anything to try and make it right. I'm extremely disappointed in jetblue and I will think twice about booking a B6 flight in the future. read more

Horrible experience! Never again! The rude flight attendants were a real mask Nazis! She did not rest and constantly harassed me for my mask being not sufficiently over my nose. She even required that I pull up the mask in between sips when I was drinking water! Once she even woke me up just to tell me that my mask was slightly off! Horrific experience! They treated me like I am criminal from the moment i stepped on their plane!! Never gonna fly Jet Blue again! Worst flight in my 55 years of life!!! read more

tal vez el problema no es la aerolíne, sino los empleados, especial mente los de el aeropuerto de Boston Massachusett son los peores no viajen en jet Blue no pierdan su tiempo read more

For years JetBlue was my preferred airline until choosing to dick me around. JetBlue cancelled my direct flight and rescheduled me for a flight with a connection over a day later. They refused to compensate me for the downgrade, which was merely the cherry on top. I am writing a day before my flight and have had to cancel a job, costing me $350 in lost income. The delayed arrival will cost me 5 hours in lost time and I will be responsible for purchasing overpriced food at the airport. Even though they made the decision to cancel the original flight, they refuse to make me whole. Despite having requested $500 in compensation for all losses incurred, I would have been happy to spend many multiples of that amount with JetBlue prior to this episode. Now that they have shown an attitude of total disrespect and lack of concern for the passenger, I will never be flying with them again. A garbage airline like this deserves to go bankrupt read more

I had good experiences early on with Jetblue, but things have turned down in the last 5-10yrs. I try to avoid them now. A few things they could improve: - Implement a fairer refund policy. - Allow the travel bank to work on non-Jetblue flights. When I click the "book flights" from travel bank, get a flight all ready to book, and try to apply credits, it says "no, this is operated by american airlines". - Allow travel bank credits to be indefinite. - Make it easy to extend travel bank credits, or allow booking a flight more than 1yr in advance. - Fix your online chat link for android. Make it work if using the messages app online. - In general don't avoid customers, allow them to get in contact so problems can be quickly resolved, whether by online chat or phone. Make the process seamless. I hope you all are able to improve JetBlue, would love to try you again one day! read more

Don't fly with JetBlue. They charged me twice for the same checked bag (the only bag that came on the trip). I tried speaking with the representative at the counter, and she told me to call customer service. I called customer service they simply told me bag fees are non-refundable even when they are inappropriately charged by the airline. I guess that's how terrible airlines try to turn a profit. Additionally, the monitor/screen for my seat was broken so it just projected mostly green light, and I had flights delayed going both ways (JetBlue was one of the only airlines at the time having delays). In sum, don't fly this fraud of an airline. Its cheaper and better elsewhere after all JetBlues extra fees come in. read more

I would never fly with them again unless only to use my measly $100 credit that they won't just issue a refund for. I traveled from Sf to JFK to Atl. My flight was delayed at JFK for 4 hours. Then they boarded us, then deplaned us bc the fuel was to hot or thin. We waited another hour before sitting on the runway for 20 mins. Total flight was delayed 4.5 hours. We then we arrive at Atlanta to have to wait another hour for baggage from the plane. The airport was empty but they said they had nowhere to drop the luggage ?!!! After waiting an hour for our luggage that literally came out piece by piece. The rental car place "Thrify" had closed. So we had to call an Uber to our hotel. Then another Uber in the am back to the airport to get our rental that we lost a day for that was paid for due to the plane being delayed. JetBlue issues a $100 credit to each person but upon complaining on deaf ears about the other financial loss they only said "sorry". I tried calling and a supervisor who had a heavy accent was upset bc I kept asking her to repeat things. She said to complain further, send a chat. I went to chat and they only said "sorry for your inconvenience". I asked for the $100 refund instead of a credit they said no. I asked about the loss of money for unerring and my car rental which was only an additional $120- they replied- sorry. Agent rudely ended the chat with a sorry before even completing the credit. I had to wait another 20 mins to create a new chat to start over. If I do use the $100 credit I will only travel with my carry on and after that I nor my family will never fly them again! I hope I can contact corporate. At this point it's not about the refund but the principal of travelers paying all these fees, Flights being delayed and them not carrying. It's so hard to get ahold of anyone in the airport who's in charge let alone the company. And you have to pay for EVERYTHING. AFter paying for the flight, you have to pay to pick a seat, pay for luggage to then be delayed a whole day to get a $100 credit and a "sorry". Never again!! read more

I just completed a flight from San Juan to Dca. my original departure was 8am. The departure was changed by Jet Blue 4 or 5 times to 10pm. I finally went to the counter to maybe get lodging, but was able to get a 630pm flight that actually departed at 730 because we had to wait on a flight attendant. I'm not sure why the 630 flight wasn't offered in the first place. So, My wife and I were compensated $75 each, which is for only 4 hours. The departure delay was at least 10 hours. Policy is $150 for that delay! I initially tried to call but had a 3 hr wait. I chatted and waited 90 minutes. After numerous back and forths, this is what I got: You are not able to speak with the operation department, unfortunately, as advised you can not appeal compensation. Once reviewed and dispersed that is the final amount provided for the flight. I have no idea what they were looking at, and at the end of the day told to suck it up. read more

Do not use Jet blue. Customers service is awful. Do not purchase any extra ..example paying to change flight. They made every excuse but would not honor my flight credit. read more

The "fast" free wi-fi offering they do to hook you to book with them is a scam! Their free wi-fi didn't work on two of their flight I took this week. Look other honest airlines because JetBlue isn't it read more

Baited and switch SCAM! They offer you great pricing, direct flights, then 30 days later cancel your direct flight and give you option to cancel or change to flight with long layovers. Unfortunately, 30 days later, the pricing for the trip is like 2k more now, so you don't have adoptions but to take their crap layover flights. The call center sounds like it's out of the person's house and they are super sensitive and look for any reason to say they are going to hang up on you, and NO, they don't have any delegated authority to give you discounts or accommodations, just push buttons. Never will we book through them again! read more

Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was "a courtesy." The Escalation associate said that in the, "carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do." Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it's pretty much useless to me now. Been a loyal customer of JetBlue's so I'm very disappointed that they don't stand by their product and purchasing a Mint seat is risky. read more

JetBlue - Trying to push seat buttons on Mint seat. Nothing happening. Foot rest should be sliding out (for example). - Airlines Near Me - San Francisco, California

flights delayed, no carry on & found out only after boarding passes were e- mailed a day before flight. That info was not on the app. no wifi & flight attendants on 1 flight were loud & speaking very disrespectfully regarding prior clients. Not professional! You could do that at off time! If you do not like people do not go into hospitality/service careers. & Do not gossip about other co-workers sexual events, we do not care!!!! JetBlue used to be top notch, not sure what happened but I was disappointed. Pushed buying blankets, pillows, ear plugs. Maybe due to Covid, but the industry was supplemented financially by politics of our taxes so really no excuse. read more

Absolute worst airline. Delay for everything. If you like being inconvenienced and arrive late to any detonation choose JetBlue. Absolutely refocilos. read more

I got a notification from Jet Blue re: being a few tiles short of mosaic status and need to purchase some travel by DEC 31 to qualify. I made the purchase above the qualifying amount. I did and Jet Blue a jet blue rep via phone says it will take a few days to update my status to Mosaic. Checked back today online and a Jet Blue rep says I need to travel first. Very misleading and I am sure I have not the only one. this has happen too. read more

I fly JetBlue often. I have had Mosaic status for several years, through a combination of actual mileage and the branded credit card. I alternate between Alaska and JetBlue for the route I fly, which is JFK-SFO. The alternatives are Delta and United. In this review, I will discuss the airlines and then traveling with a dog. I love JetBlue. Their economy class is better than others. They also had the streaming speed wifi before anybody else, and for free. They are just a model of how to make air travel better, though they suffered problems as others did throughout the pandemic and coming out of it. My hope, however, is that JetBlue will continue to flourish. They are my favorite among the choices for what I need. They also have late flights, much later than I would have thought permissible (I am guessing rules changed for when planes are allowed to land), and I sometimes need that; they are sort of reverse red eyes, you arrive at your destination so late. (I believe redeye technically applies only to eastbound trips. I sleep for most of the duration, which means functionally it is the same on that last westbound departure.) If you can afford their Mint class with its seats, I recommend that; I had it twice during the pandemic when nobody was flying, and it is the best in the business for domestic, even more than the United lay-flight. I have never been upgraded into it, despite my status, so I am guessing that is either very rare or not permitted at all. Alaska is their rival for my purposes. The primary means I have for selecting between the two is price. Every now and then, there is a considerable discrepancy. The rates generally are comparable, and when one changes the other follows. But sometimes there is enough of an advantage. The schedule sometimes favors one over the other, but for what I am doing that usually is not a deciding factor. If you care about it, Alaska has lounges and JetBlue simply does not offer those. I do not fly Delta often; not often, but not never. The reason is price. They cost more. And once I started accumulating points with JetBlue and Alaska, it initiated a cycle. I would need many more miles to be anybody with Delta. Their terminal also is so large it's a hike to the gate. They do have a lovely lounge. Every now and then, I select Delta for the departure times. They have more flights, and there are trips when I need to be more precise about when I am in the air. I do not use United anymore. They left JFK, came back, and then they left again -- when they did that, they also did not offer anything to offset the hassle of changing a half dozen flights or the cost difference. Even without having wasted more than an hour of my time talking to the representative and the mark up to the total price (since I lost the advantage of booking in advance as far as I do), I would not use them because I live in Queens, and they are promoting Newark -- if I lived on the west side of Manhattan, I would switch, but I don't and I don't intend to move there. The last note is something I did not know. And a bonus for those who might not know. So I learned on the last flight with my wife and our dog that JetBlue, unlike all other airlines, has easy check-in for a pet traveling with you. The other airlines require you to stand in line, and, depending on the agent, we sometimes are hassled -- our chihuahua-dachschund mix is less than nine pounds and can stand up in the carrier and has many flights, but a few agents have been much more persnickety about examining her. Here is extra tip. I forgot my headphones (I switched to earbuds from over the ear, to be minimalist in what I carry), and I bought their headphones, which are $6 (or with their card half that). Never mind the commodity barely better than disposable headphones, which are serviceable; the felt carrying case by itself justifies the cost. read more

A joke of a airline. I've heard the horror stories but decided to give them a shot as they were the only direct option to my destination. What seems like a cheap flight turns into $$$$$. Things to note: Bag fees - you don't get a complementary carry on! $35 for a small bag. No seat selection until check in, I got stuck sitting in the middle unless I wanted to pay a $200 upgrade. That's more than my ticket ! Don't waste your time with this Bull**** airline unless absolutely necessary. read more

We used Jet Blue for the first time last month to fly round trip from LAX to Fort Lauderdale. Boarding was easy and staff were friendly. However, our return flight was delayed for over an hour. They told us the pilot was stuck in traffic getting to the airport. Since we were waiting at the airport for over four hours already, this was somewhat of an aggravation. We would really have appreciated something more than a small bag of pretzels since this was a cross country flight and was already delayed! read more

They are over priced, the customer service is unsympathetic and unhelpful. The last time I will ever book with them! You should be able to change your flight six months ahead of time. The supervisors are even worst, it's a joke read more

Treated like an animal criminal They load the plane like human cargo Was sitting in my seat with my 18 pound cocker spaniel thrown off the plane even though paid the extra $125 The male flight stewardess was rude and treated my wife and I like we were Criminals zero courtesy Make Ground attendant refused to go back to plane and get some of my items I left on the plane including my medication Probably as my believed due to the fact we are a biracial couple we were treated this way. We have flown several times with the dog. Canceled my flight took my Money Will be filing a lawsuit this week. Never was treated so disrespectfully in my life Los Angeles ground crew is most disrespectful bunch of individuals Looking forward to the lawsuit and meeting these individuals again read more

This will be the last time I fly with Jetblue. I booked extra leg room for my son and I MONTHS AGO, it was about $400 seats/taxes/fees. I receive an email today that they moved our seats. They separated my minor child and I by rows and also put us both in the middle. There are other open extra leg room seats in the emergency row (my son is not legally able to sit there due to age restrictions) and yet they separated a parent who paid for seats together at a higher rate instead of putting adults in the emergency exit seats. I called and sat on hold for almost over 45 mins to be put on hold again to the escalation department just to be told "we can do that" and eventually the man in another country hung up on me. The customer service has been trash. I can't believe they'd separate a parent from a kid even with the cost of extra leg room and not move adults elsewhere or at least refund the cost of the seats since the airline moved and separated me from my child. But no, just bad customer service and SOL. I'll never fly Jetblue again. Doesn't matter if you pay for extra leg room, book way in advance, this airline doesn't care about you. read more

Very bad experience. They didn't let passengers know what gate until last 30 minutes. Flight was about 70% full. It is 5 hours flight. I changed my seat on empty row to let down.( during Covid-19 with empty flight a lot people do it). I felt to sleep. After a Half hour stewardess wail me up and told me if I want to be on that seat I have to pay extra!!!! What??? First it is so rude to do that. Second nobody there!!!! I traveled a lot and I first time have deal with situation like this. Highly not recommend this company for travel! read more

The worst airline! I'll never fly with Jetblue and I'll make it my life mission to make sure my friends and family members never fly with Jetblue. Because issue with their planes "Mechanical issues" I was stuck at the airport for 4-1/2 causing me to miss my grandparents 70th wedding anniversary. Then to top it off the same issue happened again on the return flight delayed due to "mechanical issues". The Escalation team members Marquis and Nancy did Absolutely nothing to help. read more

Be careful on this air line. They use vague language for flights in regards to baggage. Although they told I could take a bag, and I pause for another. They stated at the boarding gate I needed to check in and I should always as it is easier. So this is counterintuitive. Yes the seats are nice , but not knowing the price of $35 for buying and extra bag , then for not knowing you needed to check in the other bag before going into the gate and they charge $65. So you cannot find easily of what or is what not and the web site is a series of up charges for flight purchases. Often we have not choice of what airline serves our trips , and allot do other airlines have allot more perks so shop around. This were not my first choice of airlines and todays flights experience co firms why. read more

Jet blue used to be my favorite airline. Always cool and on time. DO NOT FLT JB. My cousins travels back and forth to Florida monthly. Her flights have been delayed every single time. 5 out of 5 to NY. I write this sitting in Ft Lauderdale. My fight is 90 minutes delayed and counting. As is their flight to Newark and Laguardua. The worst read more

We had no idea Jet Blue was rated the worst airline in America for 2021, but now we know why. Have flown them for a decade with no real issues other than delays and some added charges. Received word the morning of our departure that our flight for that evening has been canceled; their website has crashed so my wife waited on their "get-help-fast" live chat feature for SIX HOURS and on the phone for an additional two hours. The next flight they had available (without having to pay $2400 in upgrade fees) along our major east coast route is -- wait for it -- five days from now. This is an unfathomably idiotic delay in getting home and a gigantic, expensive PITA for my family. This follows our experience a week ago where a woman was removed from a flight because she opened the top four inches of her dog carrier so that the person next to her could pet the head of her small dog while it was crated. The surrounding passengers were aghast, and several have joined her complaint against the airline and cabin crew. read more