Flying JetBlue wasn't terrible, but their costumer service is the worst. I had to reschedule a flight, and none of their representatives was able to help me. I had to call 8 times and spent almost 5 hours on the phone trying to reschedule a flight. When someone was finally able to do it, and I paid the cancellation fee (more on that later) they said that my card had been rejected, but I had been charged regardless. I called one last time and the next person could not see that I was charged, and the money wasn't on my bank account anymore. Their cancellation fee and to the rescheduling fee is basically purchasing a new ticket. In the midst of it all, I tried to get a refund (thinking that it'd be easier), but their 'refund' policy is basically a misleading credit that you receive and they call it a flight bank. There's no refund in reality. I'm not sure if I'd ever flight with JetBlue again, I thought my worst experience had been with Frontier. read more

How far they've fallen. Jet blue has become such a nickel and dime operation. They run on a skeleton crew customer service staff and charge for everything. I tried to use their app to check in and select my return seat and, not shockingly, I got a message that there were only "paid seats" left. So I had to pay, or I could not be guaranteed a seat. If that wasn't bad enough, I was ready to play the extortive additional fee but the app would not let me. I kept getting error messages. I had to call their customer service (it's impossible to get through their chat bot to get a live person so calling was the only option) and was forced to wait on hold for over 20 minutes. The customer service person assigned me a seat. I thought that was the end of it, but an hour later I got an email saying my seat was removed because I didn't pay for it. I had to call again. Wait another 20 minutes, talk to another person to get the same seat. I ended up wasting an hour on my last day away to deal with the Jet Blue fee extortion. I'll never use them again read more

horrible! I am a mint member, hung up on twice and told it is what it is with no help. I heve traveled with jet blue for over 10 years and I will find another airline with over 500,00 point with jet blue and will let them go due to the BS I have had to deal with them in the last minute cavel with no excuse! they suck read more

Jet Blue is by far the worse airline in the U.S. I wouldn't even fly for free with them. They cancelled my son's flight twice from JFK to LAX and it was a wait of over 24 hours to get another flight. No compensation for all the expenses incurred including hotel. Taxis and a day missed of work. I warn you not to ever fly on This airline. They are notorious for flight delays and cancellations and never put the customer first. I am surprised they are still in business! read more

To Whom It May Concern, In all my life I have never seen such distressing and distasteful service and so little blatant disregard for the consumer. Let me paint you a picture since most of your employees and your managers, even your company, seem to be tolerant with procedures and regulations in which it costs the company money and time. My friends while on deployment in Saint Croix found a puppy thag my partner and I decided to adopt. She is the cutest little thing weighing in at a mere 4 pounds, which mind you is the size of a brick. She was to come home with my friends and when I set aside my valuable and precious time (which I will never get back, thanks a lot) to get her on board, I was promised passage for her. Fast forward 3 days after everything had been cleared the the fees paid for, the flight was changed due to inclement weather in Florida. And for those at the company who don't seem to grasp the concept of language or communication, inclement means "unpleasant." Anyways, changes to the flight had been made, and while the pup was vetted, had proper documentation, and the okay from Silver Airways to fly, for some reason, JetBlue decided spit on money and the consumer and refuse an already approved animal to board the plane. Although over a thousand dollars was spent on a ticket for my friends to get home with what should have been a puppy in tow, the sadness and anger could never be bought or changed! My friends, regardless of their best efforts, were not able to get the dog on the plane. Eventually, they had to leave and give us the sad news that at the end of the journey, there would be no puppy. Now of course, I'm sure most at this point would say "what's the big deal?" Well, this pup is or WAS, because of JetBlue, to be trained to be an emotional support animal for those who work in EMS; the pup was to assist those who developed mental illness due to the strenuous lifestyles and work conditions EMS employees go through on a daily basis. To deny those with needs an opportunity to grow and be strengthened by the presence of an animal is heinous and down right cruel in nature. Anyways, JetBlue did not try to amend the situation nor did they offer any sort of condolences. Therefore, it is easy to see that doltish-cretinous-barmy employees of JetBlue do not care about customers, but if you are a reader and one who travels, I would highly think about taking JetBlue. And one day I would not be surprised if one of their planes broke down and blamed the customers, and made them cough up money to fix the plane; in my not so humble opinion, that is how irresponsible, irreparable, abominable, and laughable this company is in its' entirety. And for those who work for JetBlue, I would highly rethink your choices in career moves and maybe grow a soul read more

Jetblue is a terrible airline. I am disabled, but the flight attendants do not care at all. I had a terrible experience where I actually fell and hit my head while trying to put my shoes on after going through security. In the process of doing this, I had torn my shorts. I had no idea until one of my children (I had both with me) pointed it out as I was boarding. I entered the plane and asked the first flight attendant that I was disabled and my pants were toen so bad that there was everything showing. He told me to go to the back of the plane and I could change in the restroom. I headed toward the back, as I was instructed (the plane was boarding and filling up) but I was stopped by a very nasty female flight attendant. She told me that I couldn't use the back bathroom. I told her what had happened, but she laughed at me and told me "you're going to have to the the one at the front of the plane. Good Luck!" I started crying and begged her not to make me walk with my backside exposed through the plane, but she laughed and ignored me. I went up front crying, and everyone was pointing and staring at me. Later, when serving soda, the same attendant came up to me and told me that I was rude because I was crying. Then, I told her that I would file a complaint and she laughed. She told me good luck, again. The thing is, she wasn't wrong. Jetblue has a terrible customer service team. No one would help me at all. I was told to take it to social media by the "customer service rep" and so I did. Their response was whoops, sorry.'They won't talk to you directly, they won't do anything to make it better, and trust them (they forwarded my concerns). Then they quit responding all together. So I emailed the CRO and the COO directly and they don't care. Run screaming!!!! TERRIBLE SERVICE, NO LEG ROOM, LATE TAKE OFFS, AND NO ONE TO RELAY CONCERNS TO! TERRIBLE, AWFUL, DISABLED HATING, AND NOT WORTH YOUR MONEY!!!!!! read more

I booked DEN-JFK using jetblue points. It was red-eye Friday night and coming back on Sunday evening so I could spend Saturday and Sunday with my friend. They changed the schedule to fly Friday during the day and come back early on Sunday. Now I had to pay for a hotel for Friday night and could not spend Sunday with my friend. I cancelled the flight and they never refunded the fees that I paid. I emailed the customer service but never heard anything. I will try to use my current points but after that, I will never fly jetblue ever again. No customer service exists in this company read more

Buyer beware!!!! If you are planning a trip, you may want to reconsider using JetBlue. Not only were my flight times changed by hours, we now have no seat assignment!!! We paid for 5 assigned seats!!! When we contacted customer service. We are told there is nothing they can do, except ask for some seats together at ticket counter in Cancun & hope there is available seats. So disappointed in Jet blue !! Lost customer. read more

sinceramente hace 7 años esta hera mi aerolínea favorita, por el servicio y la puntualidad , hace ya mas de un año que sinceramente ya no se puede viajar por esta aerolínea, con retrasos de mas de 3 horas en los últimos 8 viaje que e tomado, a este punto el tonto soy yo! No te dan información, tus millas ya no valen nada, y si tienes una emergencia no cuentes con llegar a tiempo! Tienes planes para el lunes ! Compra el vuelo para el sábado !!! Si quieres llegar a tiempo. read more

JetBlue - Delayed - Airlines Near Me - San Francisco, California

I bought a round trip ticket, and I am trying to cancel 2-3 weeks in advance, I have no way to do that online although the website indicates so. No phone number listed on the itinerary, tried to call from a number found on google, someone responds on behalf of "Airlines Helpdesk". What airlines do you represent? I asked. Give me your information, the agent said. Finally, I was asked to pay $400 upfront fee to get a credit for my airfare ticket costing over $1000. This is a scheme. Tried a contact number from JetBlue website, the waiting is 90 minutes long. Tried to chat and get help, the waiting is over 2 hours. I understand JetBlue does not respond on purpose so that customers have no other choice but to go to the third-party "Airlines Helpdesk" and pay a high fee to cancel a trip and get refund. How can the regulators let airlines or big companies screw consumers like that? read more

Canceled Flight in Aruba,Pilot did not clear customs, everyone knows including the pilot they close at 6pm.no compensated except 100 For a future trip....are you kidding me!! read more

Garbage of the skies. They Canceled the flight. After hours of problems, Rebooked for us the next day but they can't get boarding passes to load.3 hours on the phone. Flight bookings are not entered properly. Huge customer service lines at the airport. Great flight attendants are the only reason I even gave 1 star but this company doesn't care. JFK to Las Vegas no tv working, informed us they don't have food for purchase, only snacks that are stale. Filthy and disgusting "vintage" airplane. Hey Jet Blue, if your planes don't work properly don't use them. You charge enough fix your fleet or give us back our money! read more

Terrible service. I just booked my tickets, and I got an email stating that my reservation was not kept and will not be kept until I call back within 30 minutes. But when you called it an hour-and-a-half wait , they charged my credit card. read more

JetBlue - Airlines Near Me - San Francisco, California

This is the 3rd time I fly with JetBlue and is the worse of all. The 1st the flight was great and on time. The 2nd time we had a 2 hour day to our destination and 4 hours on our return flight. This time is a whole 12 hrs delay. We will loose a whole day at our resort because of this. Plus buying food at an airport is super expensive for a family. Not booking with JetBlue any time soon!! read more

I know this is long but please read this review in full. I am absolutely livid at the experience I received and the absolute lack of regard for not only their own policy but their customers. 9/25/23 -We booked a 3 hr flight from Boston to Chicago, scheduled departure time 5:35pm ET (flight B6 811) -The flight is perpetually delayed. Last officially updated delay in the JetBlue app was 9:54pm, 4.5 HOURS from original scheduled departure. However, despite boarding at this time, the plane sat on the runway until 10:35pm ET, a full FIVE HOURS after scheduled departure. -The reason for the delay, according to the flight's captain, was a mechanical issue with the engine of the original plane we were supposed to take. We ended up switching to a different flight coming in from Orlando, which did not even arrive until 8:45PM. 9/26/23 -We arrive at O'Hare around 1:30AM ET/12:30AM CT. -As soon as I arrive at my destination I contact JetBlue's chat line requesting a travel credit given the delay. The woman I spoke with me assured me a credit would be issued once the flight was reviewed. -PER JETBLUE'S OFFICIAL POLICY, flights delayed by 3 hours are issued a $50 travel credit and an additional $50 is added per extra hour delayed up to $200. Given that this flight was delayed by FIVE HOURS until takeoff, proper compensation should have been $150. Even if going by the last official time of departure, 4.5 hours late, it should have been $100. -Instead, I wake up that morning to find I only received a $50 travel credit. -I use JetBlue's chat support line again to request additional compensation to reconcile the discrepancy between what I was given and what I was owed given JetBlue's OWN policy AND the length of the delay. -Ginette tells me the flight was delayed by only 3.5 hours according to the investigation log and that she is unable to provide further compensation. When I ask why the investigation log is inaccurate and send the screenshot from the JetBlue app showing that the last updated time of departure is over 4 hours after original scheduled time, she simply repeats like a broken clock and tells me there is nothing she can do. -I ask to speak to a supervisor, to which she tells me that she is a supervisor. I ask to speak to HER supervisor, and am transferred back to Ginette. She then tells me I will need to call JetBlue's line and request a supervisor. Ok fine. -So, after very little sleep on account of this delay, I call JetBlue's customer service line where I am transferred to the escalation team. -I speak to Jonathan on the escalation team who tells me essentially the same thing; the flight was delayed by 3 hours, there was no delay code in the flight, and their ops team has already reviewed the flight and determined it is only eligible for $50. When I asked WHY the flight says it was only delayed on their end by 3 hours when it actuality it was FAR LONGER, I am told he doesn't know and can only go by what he is told on his end. -Here I am now with only a $50 credit on a flight that should have received AT LEAST $100, if not $150. I am absolutely baffled as to why a company as large and as profitous as JetBlue would refuse to honor THEIR OWN POLICY and extending an additional $100 credit towards customers who were delayed by FIVE WHOLE HOURS except for an all consuming avarice and absolute soulless apathy towards the paying customers who give JetBlue its revenue in the first place. I am furious at my treatment from this airline and would strongly caution anyone else considering JetBlue that THEY DO NOT ABIDE BY THEIR OWN RULES, and more importantly, THEY DO NOT CARE ABOUT YOU AND WILL BREAK THEIR OWN POLICY AT YOUR EXPENSE. read more

JetBlue - OFFICIAL DEPARTURE TIME PER JETBLUE - Airlines Near Me - San Francisco, California

The management of terminal 5 at JFK is the worst I've ever seen. It's a zoo during holiday seasons and no one seems I charge. Almost half of the passengers I heard missed flights due to lack of staff checking in. Avoid them till they figure it out read more

Very friendly staff and providing excellent service. We are a group of 4 fly from JFK to SFO. The suite is amazing, you can close your door whenever you want to and enjoy your own space. That's something not offer by delta one, or any other air lane. I had a good nap during the flight. read more

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Absolute incompetence. My 8:45 pm flight from SFO to JFK was rescheduled 5 times. At 6:18pm exactly as we were leaving for the airport we received a delay notice that the flight would depart at 10:45. Based on the new departure time we decided to leave at 8:00pm. At 7:48 pm we received a new delay notice that the flight would depart at 8:47pm and the gate would close at 8:24. The driving time from our house to SFO is 25 min (60-65mph). We got to the airport at 8:12 and were lucky enough to have short security line and the understanding and cooperation of fellow passengers. We were at the gate at 8:17 only to find out from fellow travelers that the flight was delayed again and that the departure time would be 10:45pm. There were at least 15-20 people who were on the same boat: frantically rushing to the airport only to yet another delay notice. This is not the first time this happened. I have had at least two other similar incidents with JetBlue. Terrible airline read more

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My recent experience with JetBlue is terrible. I bought ticket from sfo to Iceland via jfk New York with additional charges to extra leg room seat. From jfk to Iceland they changed my seat to regular seat without any reason. I questioned jfk airport agent but they can't do anything, no one is responsible for the mistake. No money refund. I was squeezed in between two seats with paying extra money. I just don't believe in paying extra money for seats. They can do and rearrange those seats. Can't trust airlines. read more

Once again, delayed hours because the 4th flight attendant didn't show up. Last time this occurred, I made diff arrangements and never got a refund while my husband sat for 4 hours to board a 5.5 hr flight across the United States. They said this time: " if you need to make other arrangements, please do"....what? And friggin lose my fare again, with no refund? No way. Staying until flight leaves but never flying this ratbag airline again! I hat read more

I flew JetBlue from Puerto Rico to Boston with my parents on 8/30/2023. I was disappointed by the experience and frankly was taken aback by the poor service. I'd like to share my experience and hope it will be helpful. 1. We bought the most basic tickets with no add-ons of any kind. I am slightly surprised that no carry-on's are allowed unless we pay extra. I am not a frequent flyer; however, I travel by air at lease a few times a year. This is the first time that I need to pay in order to bring 1 personal item plus 1 carry-on size suitcase. I ended up purchasing the checked bag option at the price of $35 per suitcase. 2. When selecting seat, every option available to us requires an additional fee. For someone who is unwilling to pay just to select where to sit, this is not exactly a real choice. So my question to JetBlue: why bother asking me to choose? Since every option requires additional fee, I skipped choosing seats and accepted to be assigned seatings prior to the flight. 3. The seats were not assigned to us until 10 mins before boarding, after we contacted the staff at the gate for boarding. The staff agreed to help but asked us to wait without telling us when seatings will be assigned, which got me worried a little bit. 4. When retrieving checked bags, the passengers waited for over 20 mins before the conveyor belt started moving. It was late (9:38pm when I left the airport for home), and you can imagine people were tired. Kids yelled "finally" when the conveyor belt finally started moving. I am no longer a kind, but to be honest I was screaming "finally" silently ;-) 5. This final point is not a criticism at all. It's just a fact that I want to share with fellow travelers. The flight we took was packed. Not a single seat was vacant. I suppose from airline company operation point of view, this is highly efficient operation. For customers, please expect some time spent boarding and prepare accordingly. 6. The flight on 8/30 was booked 1 month earlier. Total cost for 3 people: $595.6, tax included. A breakdown: Flight tickets $432.00 Taxes & fees $93.60 Carry-on (x2) $70.00 Total $595.60 read more

I have never received more prejudicial treatment by a business than I did on my flight yesterday. I also felt bullied by their team and embarrassed in front of the entire plane. We had booked ourselves in the first exit row for our trip home, fully aware of the exit row seat's expectations having just flown the week before on JetBlue in an exit row. I was carrying a family heirloom with me, my grandfather's cane, to deliver to my son after his passing. I carried this cane past your ticket agent who asked if we understood and could meet the exit row requirements and we replied yes. Once on board and seated, a stewardess saw the cane and without speaking to us first, assumed I needed the cane to walk. Despite talking with the stewardess a few times to explain I did not need the cane to walk and simply didn't want it damaged so I would store it in the overhead bin prior to take off, we were bullied by her and the same ticket agent who saw me caring the cane earlier into other seats. The stewardess stated that "based on what she saw", she felt we could not safely sit in the exit row. The ticket agent curtly explained that we had new boarding passes in row 10 and we needed to move. I was discriminated against by an employee who judged me on my appearance without question, and made to look like a liar. They also damaged our suitcase, a checked bag, enough to destroy it. Despite our family flying on JetBlue for years now, I honestly would be uncomfortable and anxious to do so again. read more

JetBlue - Airlines Near Me - San Francisco, California

I rather use other airlines. Bad customer service. Baggage fees are more expensive than the other airlines. Too many reasons not to use this airline, but you do your own research. read more

This has been one of the worst experiences i have ever had. My boyfriend and I booked flights to and from PR. However in BOTH directions JETBLUE delayed our flight! just ridiculous and both reasoning was for "mechanical failure". First of all if you all are having this amount of mechanical failures you need to just be out of service altogether! Its a complete waste of people's time and money! We literally were stuck on an island with no way back home even though they knew there was something wrong with the plane ahead of time! Then gave us measly $12 vouchers for both of us which was not even enough for a meal for two people with the airport prices! Not to mention the credits given , at this point the credits are not even worth my time to be used because I do not want to go through this again. I will forever stay loyal to SOUTHWEST! read more

gone down hill, no question! I have been using jetblue for 13 years and this past year has been the worst ever. never never on time, always an issue with "no staff, technical difficulties, flights completely canceled !!" awful!! and dont even try to call them i will look for other options for sure and will avoid using JetBlue until they get their act back together! read more

I am such a fan! Jet Blue, I thought you were ok..but you have now upgraded to as good as it gets! First, your prices are competitive and affordable. Wish you offered more flight times, but that's okay :) You made my long flight such a great experience. The in-flight entertainment is 5-stars. I love having Sirius, Direct TV, free wi-fi, etc. I love the free snacks and drinks that are offered (terra chips, cheez its, etc) and a good selection of meals. I love the free "neighborhood market' which allows you to pick up extra snacks and drinks anytime you want. The seats are spacious and clean. The Wi-fi is pretty decent and absolutely LOVE that all chairs have plug-in stations to charge your laptop/phone/etc. I prefer you over Virgin America! read more

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Great flight to SFO from Austin! I enjoyed a couple of movies and coffee on the flight. The staff was very polite and the airplane was very clean. Not a bad 4 hr flight, thank you JetBlue for making it a pleasant flight! read more

JetBlue - Airlines Near Me - San Francisco, California

The absolute worst experience I have ever had traveling. These jerks canceled my flight to JFK (New York City) at the last minute, didn't offer any alternative strategy, and thereby left me scrambling to get to NY city in time for my international flight. I have no words for the contempt I now harbor toward this airline. I will never fly them again. It's amazing that carriers are allowed to get away with such behavior. read more

JetBlue cancelled our flight at the gate, minutes after we were supposed to take off. No explanation was given, and the abundant personnel at the airport were clueless, rude, and condescending. Their remote "customer service" was even worse. They took over 6 hours to get me to a chat. The clueless moron at the other end (or a very basic bot named "Katie" - difficult to tell) would take over 10 minutes responding to my chat message. But when I waited 10 seconds to respond to the chat, it dropped me off. Worst airline experience ever. read more

Absolutely horrible. The agents at JFK look at you like you're from a different planet. No comprehension. Flight was delayed 3 times and after that I was forced to miss my connecting flight and sit at the airport for 4 hrs. I missed work and an important appointment, even though I paid extra for a flight that would get me to my destination at a certain time. They are disorganized and very irresponsible. A true New York mess. read more

I would walk to New York from Florida before I ever take jetblue again. Worse experience of my life. Rude flight attendants. Lack of functional help for disabled passengers and increasingly expensive flights for this shoddy service. I've been delayed by jetblue my last 3 flights I'm thinking it's a company issue. My family nor myself will ever use jetblue again. read more

A horrible day due to Jet Blue's poor customer service. We live in NJ and traveled via NJ train and NYC subway to JFK. Our flight was scheduled to depart at 5:30pm. At 2:30 pm we get a text from Jet Blue with flight cancellation... no explanations. They took the liberty to book us for the next day without asking if that was okay or speaking to us about it. No care in the world for our inconvenience. No one at the airport was able to or interested at all in helping us--understandably since they are overwhelmed. We had to return home, lost 5 hours in commute, $ for that commute, have to now book an Uber for the next trip costing $124 since NYC subways are not safe on the norm, now imagine at 2am! We lost $ and a night at our hotel in TN. This was a birthday gift from my husband. All booked back in January. I was heading to TN for a teaching conference. This is a big event and a big deal for me. I waited 3 years for this. Jet Blue always blames their poor service on the weather because they don't want to pay up, yet today I saw 3 other airlines that flew out of JFK to TN at around the same time. This airline started off good but as years pass, they are turning out to be the worst! There is always an issue when I travel via Jet Blue. Planes are dirty, flight attendants are rude or unprofessional--engaging in gossip around customers, snacks are horrible, customer service is stressful and flight cancellations are untimed. If this cancellation was weather related, they knew about it way in advance. Horrible communication. The only thing you hear is "sorry for the inconvenience." Unacceptable! Get it together or let another airline take it on! read more

I honestly never expected this from JetBlue. They have been my favorite airline to travel with until this experience. I have been at the airport since 4:23PM and it's now 1:38 Am and my flight is not until 1:35PM. I arrived at the airport around 4:23 pm. Late due to the horrible road conditions. The agent told me they closed off already and she will put us on another flight. I waited around 30 minutes give or take only to hear my name being announced that they were waiting for us at the gate. This was the time she told us it's because we had a checked bag. While all this was going on I told my ride (an expecting mother) to wait because I know I was late and expected I may have to go back home. The agent told me that she is putting us on the next available flight at 1:35 AM. It was gonna be a few hours wait but I figured I could just wait it out rather than put the expecting mother through that strenuous route. I told her to leave and she did. Only god and the few people that were here know how I fought the sleep to make it until some minutes to 12 midnight. I was wonder what was taking so long and finally I saw an agent and asked what time was checking starting. To my surprise he was preparing for another flight and informed me that per my ticket the previous agent printed the flight is 1:35PM and not AM. I then contacted customer service online for assistance as there was no way I was gonna survive another 12 + hours in the airport. The agent and I went through a conversation for a voucher so I would not have to suffer in the airport any longer. Ultimately, the result is shown below. The agent cut off the conversation while I was still typing. They are not helping me and that was it. I started another chat and was then told that only the airport customer rep can issue vouchers. I went back to the counter and spoke with a male supervisor who proceeded to let me know that I should know how to read JetBlue tickets to know that it was 13:35 PM and not :1:35 AM. Apparently I work for JetBlue and am suppose to know this. It was taught in my JetBlue employee training. I honestly did not read my ticket as I thought he agent was suppose to be knowledgeable. I guess she missed the class on time too. I placed my trust in that agent and she verbally gave me the wrong information and no one wants to take any accountability. The supervisor at the counter did the same as the chat agent online. He said they will not give me a voucher, he don't know where I will go or what I will do for another 12 hours, threw down my ticket and walked away. I guess I missed how to be a good customer service course too during my JetBlue training. Now I will likely be late for my class or too sleep deprived to focused!!! Great going JetBlue!! Thanks for the utter inconvenience. Please make sure y'all take some accountability courses in the future. Good bye!!! read more

JetBlue - Customer service rep cutting off chats on customers. A new low!! - Airlines Near Me - San Francisco, California

If I could I would give Jetblue negative stars. They delayed our flight over 12 hours and they said the reason was some aircraft equipment that was late. Spend ours at the airport with a small child and spend over $100 in uber. Call them to try to reschedule and they said they would have to charge me for all this crazy fees to change our reservation. Finally asked to speak to a supervisor and they said the flight was delayed due to "weather" so we were not entitled to any refunds. They rebooked our flight to the next day. Very stressful experience, will never flight Jetblue. read more

At FLL the gate changed and a few of us wasn't aware. We ran to the new gate fortunately we made it! The announcement was not heard due to multiple announcements at the same time plus the other noises. Then, in-flight I had to use the bathroom, Gonzales (flight attendant) would not allow me pass by. Although he was serving drinks, he also wasn't far from the service area. He could've easily pulled forward and let me through! When it was clear, I went to the front of the plane and that flight attendant had me wait so he could pour coffee out! He could've/should've allowed me to use the bathroom. Pouring coffee out was obviously a priority over a passenger's safety! Wow! read more

$600 magically turns to $900 when you click "book flight" because suddenly, the seats are no longer available for $600 but are available for $900. GREEDY CROOKS, THATS WHAT YOU ARE! read more

I've never been on a JetBlue flight before and it was so much better than I thought it would be! I was so surprised because my boyfriend and I were just flying from LAX to SFO which is like an hour flight. We were able to watch movies, they had complementary drinks and snacks, the seats were nice and the staff was so nice! I usually flight Spirit so that's what I'm used to but if you have the chance, flight JetBlue! 10/10 would recommend! read more

JetBlue - Complementary Apple Juice - Airlines Near Me - San Francisco, California

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There was gum under my seat and now there's gum on my shoe. now my shoe is sticky and makes a noise whenever I walk. it is upsetting

I can't remember a JetBlue flight that wasn't delayed. You almost need to fly a day early with this rinky dink airline to get anywhere on time. read more

First of all you tell us to be at the airport 3 hours before departure. I waited for 2 hours to check my bag in. Then when the customer service came out they didn't greet any of us. The customer service was yelling and disrespectful. Then told us to get away from the counter. I asked if we just need to set our luggage up on weight scale. Your customer service representative disrespectful said no go behind the line I didn't call you up here. Well we waited for two hours for some service so there is not a line to stand behind. Many of us waited a long time. Then I got delayed five times and canceled. We went up to the desk in JFK and the representative told me to go get my luggage and hit the street until we get an email. What kind of service do you give? I said to him no I am not from New York where would you like us to go? I was told by the representative that's what he was told in briefing to tell us. Then we go over to customer service and we get a food voucher that we wasted because the date on it was until August 1, 2023, and we already ate. So we didn't even eat the food because we weren't hungry. I was put on a different flight but I was already stresses to no end by then. I couldn't even enjoy the one drink I'm offered for being working a Jet Blue vacation. Not one drink or any food because I was nauseated. The kid behind me kicked my seat the whole way. I was sick on arrival and didn't enjoy one day at the hotel I paid good money for. I shit my pants after vomiting all night in the hotel room. How is that for enjoying my 4,218.00 vacation I planned a 6 months ago. This is caused when your stressed out. Then when I get back to the airport we fly it of Bahamas but the plane was supposedly new. Well the seat fell off and kept pulling forward. Not one tv worked on any of the planes where we sat. On the plane from Bahamas seat 8 C and D the tv doesn't even turn on. The other ones were fuzzy and you couldn't seethe screen. This is how you like reading your paying customers? This is not acceptable. Then we get to JFK and there is a flight that was leaving sooner that waiting 8 hours that was given to us. I asked for the sooner flight and I went to customer service counter and told they cannot get the bags transferred to the new flight. Really? The flights were going to the same airport. Then I was told to go to baggage and get my checked bag and ask if they will allow me to take on my next flight. I had 1 hour to do this. They couldn't cap down to have my checked bag transferred? According to JFK no they couldn't. Well when I got to Detroit the customer representative in baggage claim said they could have put your bags on the plane I was on. So now who is lying to me. Then you have the audicity to give me 50.00 credit because of your mistake. Your company literally ruined my vacation. You wasted my money because I didn't enjoy one day in Bahamas. Now I have to spend 3 hours to get my luggage from the Detroit airport tomorrow. Like I haven't had enough time traveling. Your staff are rude and disrespectful to the customers. I have never had this type of service from Jet Blue. What a shame. You can have your complaint department. I only get so much vacation time off work, so leaving us stressed and stranded is unforgivable. You advertising that you get tv's, comfort when I seat literally kept falling off and slipping forward. The flight 1721 had mechanical issues the night before. They still delayed our flight from 1:50 pm on July 31, 2023. Then I was told to get my luggage in New York and hit the street and wait for an email. It is now August 7 2023, and I still don't have my luggage. I paid $70.00 to have my luggage checked in and I don't have it now. NEVER FLY JET BLUE I DO NOT RECOMMEND. It was a disaster read more