I would've left one star if it weren't for Raven. After wasting about 30 minutes with another…read moreemployee, Raven completely turned my experience around in less than five minutes. She was kind, patient, professional, and made the passport process quick and easy. She's the only reason I left happy. The first employee (an Asian woman with a bob haircut and glasses) was rude and condescending the entire time. She even asked if I could read because I missed a section on my application. When I asked for my documents back so someone else could help me, she insisted she had already given me my ID and had me searching through my bag, only to realize she still had it. I also left without one of my passport photos because she said she didn't have it. Raven deserves recognition for turning an awful experience into a good one.

Came in here yesterday 9/3 line of about 5 people in front of me. I was coming for my usual rental…read moremoney orders of 1580.50. I gave the heavy set hispanic female (clerk 19) 1350$ cash and they charged me 237.70 on my debit card. The clerk then proceeded to tell me that it would be a minute as only one money order of 1000$ had been printed and that the other 584.10 wasn't printing. Weirdly she asked me if I had time and I said yes I have time I need my money back but lI was sure people waiting weren't okay with it" she said they could wait we have to get your money back and she started calling the help line on her phone, then when having no luck reaching them she proceeded to asked her coworkers for help, one of them insinuating that "I must not have had the funds in my account", when I had the confirmation on my bank account that it had been taken out. After about 45min waiting of her going back and fourth never talking to anyone on the help line and a line out the door of witnesses, the clerk proceeded to tell me that she would give me back the 1350 in cash and that I'd have to call my bank for a refund. I thought this was totally outrageous as the money was clearly taken from my account she had multiple receipts out visible, one of which I heard her state that shower proof that the money was taken from my account. I told her if she could please just fix the issue as it wasn't my fault and she said angrily that I would do everyone a favor if I just took the cash and went home and disputed it with my bank. Out comes the manager to tell me the same thing that they could void the 1000 money order give me back 1350cash and that I'd dispute the 237 with my bank. I couldn't believe it. It's all so suspicious just want everyone to be careful coming here they are not doing a good job at least not the staff on 9/3 around 12:30pm. They are probably stealing. I hope someone looks deeper into this and if anyone was their and saw what happened please fongact

UPDATE - 2/2/26 I wanted to update because ownership has…read morereached out to discuss this. THIS is how responsible businesses respond to clients. The new labeling system I complained about is in a trial period. The numerous complains I had about it were mentioned by other clients, and ownership has acknowledged the issues. They are as disappointed with the product as we are and are looking at solutions. I will restore the missing star because this is how you deal with issues. I've been a very long-time client - over 20 years - ever since they were Box Brothers, and were located at what is now Jeni's Ice Cream. I've consistently given them 5 stars - for attention, politeness, and always service with a smile. David Goodman kept his businesses running smoothly, always improving things. He was almost always at the Los Feliz location, up to the very end. A recent change in their package notification system has me writing this review. I removes any form of verification from the customer; there's no way to audit that we are in fact getting the packages we're signing for. Please read update as they are aware of the problem and in the process of solving it.

This place is so convenient, especially for returns from shopping online. Very hardworking staff. I…read moreliterally handed my untaped (but packed) return with the the untaped label and the gentleman behind the counter assembled it and sent it out that day. Cost to me: Zero.What more could you want?

Quick, easy notary service. They take walk ins and are reasonably priced…read more Stephanie was very courteous and professional.

Needed notary and apostille done for overseas documentation/proof. They are meticulous and super…read morenice.

I brought one piece chase as part of my sofa bed that was damaged over the years. They assessed it…read moreand said that they'll try their best to repair it in 2 weeks. As promised, they were able to restore it. It's not as fluffy & soft material they used but I'm still happy & satisfied customer. Billy is very kind on explaining what's need to be done & the expectation of how long it will take. Workers are helpful as well. I highly recommend this place if you have furniture that needs to be upholstered.

Awesome experience. I recommend them highly. Easy to work with. I love my mid century desk. They…read moredid a great for me and got it done quickly.

On Saturday morning, July 26, I experienced one of the most humiliating and upsetting encounters…read moreI've ever had while attempting to pick up a work-related package for myself and my coworker. What should have been a simple errand turned into an emotionally exhausting ordeal that left me shocked, disrespected, and targeted without cause. When I arrived, I provided the employee with all the information I had: my coworker's full name (not just her nickname), the tracking number, and even showed him the confirmation email. I made it clear this was for our job. Still, he refused to release the package. He fixated on minor discrepancies, such as me not mentioning her nickname "Joe," even though I clearly stated her full name. When I asked if I could call her to clarify, he allowed it--but when she identified herself over the phone, he still refused, citing a phone number from the shipping label that neither of us knew. At that point, it was clear: nothing I provided was going to be "enough" for him. This man was unnecessarily combative, unprofessional, and cruel. He seemed determined to block the transaction regardless of how much I tried to comply. I pleaded with him, explained this was for work, and even showed additional proof. He dismissed everything. His tone was harsh, his energy mean-spirited, and he even bragged about denying another customer their package as if withholding people's deliveries was something he enjoyed. As tensions rose, he began to insult me. He made inappropriate, racially charged remarks and called me "stereotypical." I was in disbelief. I was being targeted--not for what I did--but for daring to question him, for standing my ground, for not backing down like others who've dealt with him. I became visibly upset, even raised my voice--yes--but only because I was desperate to fulfill a responsibility for my job and was being treated with such blatant hostility. It escalated so badly that even my coworker, still on the phone, heard the horrible things he said to me and was just as stunned. Another customer tried to defend him, but I was clear: I gave this man all the right information except a nickname--and still, he acted like I was a problem. I wasn't. Eventually, after my coworker and I threatened that the company we work for will get their money back since he refused the give the package, he threw the package at me and told me to leave. Not handed--threw it!!! It was demeaning, completely uncalled for, and done in front of witnesses. I don't know if his behavior was racially motivated, rooted in prejudice, or simply power-driven, but I do know it was cruel and absolutely unnecessary. I left that store feeling violated and defeated. Later, I spoke to a family member who lives nearby, and she shared that she's also experienced his aggression and now refuses to use that location. The only difference is, I spoke up. I questioned him--and that's why I believe I was treated even worse. But going forward, I will be doing the same as her: redirecting all future deliveries elsewhere. I would rather travel farther than ever deal with that level of disrespect and mistreatment again. No one should be treated this way for trying to pick up a package--especially not in the name of work.

Be ware - you have to be lucky if you want to pick up your package here. I've made two attempts and…read moreboth times they were not open despite their opening hours saying they would be. Forget picking up your packages here if you work Monday-Friday. They don't seem to be open on Saturdays?! I saw this in another review and was hoping this was a one time thing, but no. Extremely annoying and inconvenient

I have been using this service for a number of years now and I highly this branch. It has provided…read morecontinued excellent service. And Ron is terrific. Paul M

Goodman is the BEST! Kenny and Roberta are the nicest and so helpful and just great vibes all the…read moretime for YEARS now. I definitely have found myself driving the extra 10 minutes to go to them when I have other choices closer but are not as friendly and do not offer the amount of services. I can get it all done with them. One stop shop.

CopyCats is great always very helpful and…read morefriendly.....................................................................................................................................................................................................................................

The best! Friendliest staff, great neighborhood spot for printing & shipping! They even helped me…read morewith a custom card project & did such a great job! So happy to have Copycat in the neighborhood.

I came into this UPS store expecting a straightforward experience, but unfortunately it was pretty…read morefrustrating. I requested a full pack-and-ship service for a box of books, and the associate helping me (Myra) made it feel like I was asking for something unreasonable. Her attitude was noticeably dismissive and unhelpful from the start, which already set a negative tone. What really stood out, though, was that she took two personal phone calls while in the middle of helping me. I was left standing there waiting while she finished her conversations, which felt pretty unprofessional and inconsiderate. I completely understand that workdays can get stressful, but basic customer service and respect for a customer's time shouldn't slip--especially when you're paying for a service that's supposed to be handled for you. Hoping this was just a one-off experience, but it definitely left a bad impression.

When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store on 2210…read moreWest Sunset BLVD takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I take part in various auctions and one aspect that is difficult is the coordination of logistics. Not with this UPS store, please use them, they will make your lives easier. Btw, I take part in the Bonham's auctions on Sunset, I highly recommend you use this store for any items you purchase through Bonham's. Finally, what amazing value this store offers as well, extremely cost efficient. Cheers!