Hidden Gem at Koreatown Plaza!…read more This USPS location inside Koreatown Plaza is a game changer. It's super convenient, never crazy busy, and the staff & owner is always kind and helpful. I came in to ship a package to Korea (yes, they handle international shipping to Korea!) and everything was fast and easy. But the real star moment!? I got my passport photo taken here... and tell me why it looks like a Kylie Jenner ID photo?? So good. Clean background, great lighting!! I wasn't ready for that level of slay from a post office. If you're in K-Town and need to mail something, take passport pics, or ship internationally, don't sleep on this spot.

Only if I can give this place 0 star! The male and female workers here are so rude. How can they…read morehave such bad customer service! Never coming here again! Oh, BTW, they gave me false info on passport renewal!

I stopped by this Dazen express to send a package and was warmly greeted right at the door…read more I wasn't sure if my item was packed properly, but the staff kindly helped me package it securely and clearly explained the rules and expected delivery time. The service was fast, seamless, and completely hassle-free. Great service like this is hard to find nowadays. I'll definitely be using this location for all my future shipping needs. Highly recommend!

I've been using Dazen Express to mail out packages to Korea for about a decade now. I haven't had a…read moresingle bad experience. The employees are pretty regular (1 male and 2~3 females in turn) so they recognize the repeated customers. It takes about 4-5 business days for a package to reach the address in Korea. Also, it's a great and safest way to send something from Korea to Dazen Express locations in the US. My family sent a package to Dazen office in Seoul. And they sent it to LA for me to pick up at their office. It's way cheaper and faster than USPS service and no worries about mail theft.

On Saturday morning, July 26, I experienced one of the most humiliating and upsetting encounters…read moreI've ever had while attempting to pick up a work-related package for myself and my coworker. What should have been a simple errand turned into an emotionally exhausting ordeal that left me shocked, disrespected, and targeted without cause. When I arrived, I provided the employee with all the information I had: my coworker's full name (not just her nickname), the tracking number, and even showed him the confirmation email. I made it clear this was for our job. Still, he refused to release the package. He fixated on minor discrepancies, such as me not mentioning her nickname "Joe," even though I clearly stated her full name. When I asked if I could call her to clarify, he allowed it--but when she identified herself over the phone, he still refused, citing a phone number from the shipping label that neither of us knew. At that point, it was clear: nothing I provided was going to be "enough" for him. This man was unnecessarily combative, unprofessional, and cruel. He seemed determined to block the transaction regardless of how much I tried to comply. I pleaded with him, explained this was for work, and even showed additional proof. He dismissed everything. His tone was harsh, his energy mean-spirited, and he even bragged about denying another customer their package as if withholding people's deliveries was something he enjoyed. As tensions rose, he began to insult me. He made inappropriate, racially charged remarks and called me "stereotypical." I was in disbelief. I was being targeted--not for what I did--but for daring to question him, for standing my ground, for not backing down like others who've dealt with him. I became visibly upset, even raised my voice--yes--but only because I was desperate to fulfill a responsibility for my job and was being treated with such blatant hostility. It escalated so badly that even my coworker, still on the phone, heard the horrible things he said to me and was just as stunned. Another customer tried to defend him, but I was clear: I gave this man all the right information except a nickname--and still, he acted like I was a problem. I wasn't. Eventually, after my coworker and I threatened that the company we work for will get their money back since he refused the give the package, he threw the package at me and told me to leave. Not handed--threw it!!! It was demeaning, completely uncalled for, and done in front of witnesses. I don't know if his behavior was racially motivated, rooted in prejudice, or simply power-driven, but I do know it was cruel and absolutely unnecessary. I left that store feeling violated and defeated. Later, I spoke to a family member who lives nearby, and she shared that she's also experienced his aggression and now refuses to use that location. The only difference is, I spoke up. I questioned him--and that's why I believe I was treated even worse. But going forward, I will be doing the same as her: redirecting all future deliveries elsewhere. I would rather travel farther than ever deal with that level of disrespect and mistreatment again. No one should be treated this way for trying to pick up a package--especially not in the name of work.

Be ware - you have to be lucky if you want to pick up your package here. I've made two attempts and…read moreboth times they were not open despite their opening hours saying they would be. Forget picking up your packages here if you work Monday-Friday. They don't seem to be open on Saturdays?! I saw this in another review and was hoping this was a one time thing, but no. Extremely annoying and inconvenient

Amazing service! Called,got a quote, showed up and the guys got my stuff nice and packed, and sent…read moreon it's way to my sister,will definitely use their service again when it's that time to ship out stuff.

I have had a smooth and easy experience every time I needed to drop off a Fed Ex package. Thank youread more

Haven't been here in a while but one of my go to spots for getting something boxed when I don't…read morehave boxes on hand. These guys are professional, reliable, knowledgeable, and very helpful.

5 star service. Jason greeted me, he was kind and the service requested was amazing! Great quality…read moreand value. He was on top of everything, as soon as the last person left, he was ready to help me. Service requested is on point. The atmosphere was clean, it was a hot day and they had their ac on. Super convenient location and the people were very nice and professional.

The service and pricing here really exceeded my expectations! The location is easy to find and…read morethere's free parking right in front which makes all the difference when you're in ktown. The store itself was very clean and organized which I really appreciated too. Seeun was super helpful in guiding me through the shipping process for sending my package to Korea. I've honestly been avoiding shipping things overseas for years because of the inconvenient process and how expensive it usually is but coming here changed my mind about that. I'll be shipping all of my packages to Korea from here now!

A friend of mine was given a guitar by her favorite artist :) however there were some issues at the…read moreairline that she had to leave the guitar behind with me :( This guitar was just sitting in my apartment for weeks as she couldn't find someone that could package this and ship this without damage due to the weight and fragility of the guitar. I decided to take a step and in found this great establishment! They packaged the guitar both inside and out of the soft case and loosened the guitar strings. Because of the sentiment reason for this guitar I will admit I was particular with how I wanted this guitar packed. They did not complain at all and made sure it happened. Thank you Prime Pack & Ship! I will be back!! Customer Service was off the charts and the guitar made it in perfect condition

I don't understand why there are so many negative reviews for this place. My experience was the…read morecomplete opposite. The lady who was working there on March 28th was incredibly nice and friendly. She made the whole process smooth and pleasant, which is something you don't always expect with shipping services. Really appreciate the great customer service! Definitely a positive experience for me!

Great experience with Jetpack! The owner is very friendly and helpful, and my packages always…read morearrive on time.

Quick, easy notary service. They take walk ins and are reasonably priced…read more Stephanie was very courteous and professional.

Got my Taiwan passport photo taken here. Very helpful and nice people. Great customer service!read more