The 2 stars (Meh. I've experienced better) describes my overall experience to a tee.
I really hate to start my first review on a sour note but hey.....things happen.
First, I want for it to be known I am a fan of Jet's. I'm a regular of the Roswell location off Alpharetta Hwy and have always experienced excellent service and food there. I thought all Jet's Pizza were created equal. This Marietta location demonstrated to me that they are not!!.
Overall, I will not return this establishment. Let me explain......
I was headed to the Marietta area from Roswell (a 30 min drive). When I got half way to Marietta I phoned in a pick up order for the Delk Rd location. The phone call in itself should have been a red flag for me but I ignored it. The guy ask for my phone number, pretty standard, right? I gave him my number and he replies, "I don't see your number in the system". I said, " ok, put it in there". He says " hold up wait, let me look for it. What's your number again?" I gave my number again and he still couldn't find my number. At this time, I told him to add my number but he insisted on finding it. That took 5 minutes. Not just any 5 minutes but 5 minutes away from my life that I can't get back, all because someone wanted to "find" my number and not just put it in the system. Really? Me placing my order should have even closing by this time but it wasn't :-/ Finally, my order is placed and I'm told it would be ready in 15 minutes.
I arrived 20 minutes later and my order wasn't ready. Ok, cool that's fine. I'm a very patient woman. So, I sit for the wait. After 15 minutes of waiting an employee took it upon himself to give me a status on my order. "Ma'am, your order in now in the oven" he says. "Ok thanks, whoa!! Wait a minute, my order is just NOW in the oven!?! After 10 more minutes of waiting, I'm finally able to pick up my order in which was lukewarm when I got to my destination that was less than 5 minutes away. Very disappointing, like what kind of oven are THEY using!?!
Waiting on a pickup order for 20 plus minutes is a huge and utter turn off. Yet, with any problem there is a solution. Unfortunately, for me there wasn't one in this case but should you decided to use this place when placing a pick up order, I recommend that you arrive 20-30 minutes later on top of the "it will be ready in 15 minutes they WILL quote you.
How was the pizza itself you wonder. Well, when it comes to Jet's and pizza, the ONLY way to go is the deep dish with turbo crust. This you can't go wrong with and if you ever get a bad deep dish from Jet's then just boycott that establishment all in itself. read more