What happened to customer service? The human interaction felt almost nonexistent. I needed help at self-checkout, and a clerk walked over, scanned her badge, and cleared the alert without even asking what I needed. There was no "How can I help?"--just a very robotic interaction with no acknowledgment or engagement. I had to point out that I hadn't even been asked what I needed before she moved on. read more

I don't want to use my phone and clip coupons while I am shopping. Stopped in to get some groceries and without the app, my cost was almost triple. I walked out and am not coming back. I have been shopping at Jewel for over 40 years. read more

Sometimes, when they have U coupons the prices are good. Overall the cashiers are crabby and rude.

So I thought I would indulge in some cake. Yum right? I get Jewels Swedish Coffee flop cake. FLOP thats a great name for it. There was no creme filling. What is Going on? What a waiste of My taste buds and calories . I'm actually going back to demand my money. That's how disappointed I am. read more

Jewel-Osco - JEWELS CAKE FOR SALE. LOL BEWARE!! - Grocery Near Me - Frankfort, Illinois

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Deals are great. Service is great out of stock on a few items. Otherwise everything is good.

Why advertise deals in the store for items if the deal is only for online orders for pick up. Very confusing when I'm in the store shopping and see a deal only to find out at the cashier that its not for in store shopping. Makes absolutely no sense. read more

I remembered that this jewel was there on wolf and stopped in to buy nutmeg. Just nutmeg.....I walked in and almost puked from the rotten scent that was..... "I thought was do to a garbage can in the entrance," and chose to hold my breath till I got inside and sadly realized that the smell was coming from the grocery store itself. The smell continued all the way to the spice isle and I couldn't get out of there fast enough. I will never be back! There are too many other options for grocery stores near here for me to choose from and so Berkots, Meijer, Walmart and any other jewel is a valid option and worth the extra mile or two. read more

The drive up and go is the most TERRIBLE drive up and go I have EVER experienced. When you tell them you don't want substitutions they give them to you ANYWAY even when you mark DONT SUBSTITUTE. They constantly say that they don't have fresh catfish and other items, and often I have gotten out of my car to find that they do have the items in the store, the shoppers just get lazy, and don't care to look for the items. read more

May 4th around 3:30pm my husband went to jewels to buy some 'lemons' & cashier #3 a young man with black hair was being so rude too him. Mind you my husband does not understand perfect english, he was asked how many lemons were in the bag and my husband obviously could not respond so the cashier grabbed the bag in a rough matter and continued to count them. he then said ' fuck u man ' after my husband tried to pay with a $100 bill he was accused of the bill being fake ( which WAS NOT. ) the cashier took a while even asked someone else to check the bill. my husband at this point went descrimiated only because he couldn't defend himself and respond in english. after my husband grabbed his stuff he came home to me and told me what was said to him. i speak both perfect spanish and english so i went back to jewels with him to report this issue! Manager took down my name and number . i hope to hear from the store soon about this problem or i will be visiting soon again to speak to corporate some how! that cashier should be fired ! even if he's having a bad day that doesn't give him an excuse to be that way. if he doesn't like his job . go find another one. I work with customers all day and we aren't allowed to argue with the customers we're suppose to help them! My name is esmeralda gonzalez . i been living in frankfort for 7 years and i have never felt this angry & hurt that my husband had to go through something like that. the manager on floor even said they have hispanic workers and people who can help translate . train your workers better please & to nos discriminate. read more

Each time I have gone recently there has been an extremely off putting rude employee. she is wearing a mask each time and is unwelcoming and in no way polite. I am a frequent shopper usually twice a week and I'm hesitant to return because of this behavior. she needs customer service training no doubt read more

COME ON!!! I just left a wonderful review but this is ridiculous!!! Time and time again at DINNER TIME There is NO CHICKEN being cooked!!!! It's 4pm on Saturday!!! Worker says they close at 9... they need to start cleaning at 7 HELLOOO????? It's 4PM!!!! Corporate has done nothing to rectify this I know because I've contacted them and it continues to happen And the chicken that's sitting there they say oh it's just about an hour old Uh ya... NO it's not!! It was dry as hell!!! UPDATE... No thank you, I won't go on your website to voice my concerns. Already have and the problem continues to happen. Maybe a new GM or DM can solve this? Idk read more

Jewel-Osco - Noooo chicken here! - Grocery Near Me - Frankfort, Illinois

Jewel in Frankfort has been a dump for the 30 years I have lived here. Why can Frankfort get worthy grocery stores. Why can't we have a clean, fresh, inviting, healthy, Grocery stores in Frankfort Il. It's so sad that neither Jewel or Marianos are worth shopping at. Dumps! read more

Went in tonight to purchase a few items, had alcoholic beverages I wanted to purchase in hand and was looking at formula. Employee Gina said she could not open the formula case so that I could purchase formula. I said it was ok because I was just looking. She saw that I had alcohol in my hand, I followed her up to register and had my items ready to purchase. She then got on the intercom and announced she could no longer serve alcohol while looking at me. She then refused to let me purchase the items she saw I had. Jewel has lost a life long customer. She could have let me know that I needed to purchase the alcohol before 11pm. I called Jewel Osco on laraway and they informed me they sell alcohol until midnight. Very strange that frankfort doesn't and also can't give formula out after a certain time? We will not be back and we will be telling everyone we know of this experience. read more

The worst grocery store... period. This probably applies to every Jewel though. Prices are an absolute joke- it's double the price of Marianos and the same crap quality. People working here are just entitled union dolts. Selection is crap. Albertsons is the master of financially engineering their stores to get the most money they can out of your wallet. I see the place is always busy, and for some reason people remain loyal to this brand that was distinctly Chicago at one time. Now it's just a POS. I swear I'll never come in here again. If I do, shame on me. read more

Since moving to Frankfort this is our closest location. We've given it several chances but no more. This is the second time we bought milk from this location and is already curdled and smells bad well before the sell by date. Another time we bought hot dog buns and mold was growing within a few days. Never had a problem at the Oak Forest location and we will just go to Meijer from now on. read more

ANOTHER 1 star because I have been dealing with this now for quite a few months and now the deli now closes BEFORE 6:30 pm!! But yet when I was there, 2 people were behind the Deli and stated management told them to close due to no staff. Then I called for a manager at 7 and was told all the managers go home at 6!!! THANKS FRANKFORT FOR A QUALITY BUSINESS!!! read more

Clean and well stocked shelves it reminds me of how a grocery store from the past with the staff being friendly each time there wait in line has been a some if none at all these are factors keeping me coming back read more

Jewel-Osco - Grocery Near Me - Frankfort, Illinois

The fact that you have a sign mask are required to come into this building vaccinated or not and you guys don't enforce it is disgusting period. I shop there every week and spend hundreds of dollars and I am sick of people walking up next to me with no mask on. I don't want to wear them either and I don't feel like I need to wear them but I do because it's the law and I'm protecting other people. Your clientele is so ignorant! And you're associates don't give a crap!! read more

I appreciate the fact that you still honor freedom. I don't and won't wear a mask because I do follow the science.The employees don't harass or berate anyone choosing to be free. I will continue to shop there for my weekly needs. Thank you read more

Wanted to leave a positive review for the floral department. Cindy K was a massive help and was able to custom make a corsage the day of (with only an hrs notice). Massive help and an amazing employee who deserves to be recognized. read more

Will no longer be shopping at this location. There is a male employee in the deli department who was rude and allowed to wear a Trump face mask which I feel shouldn't be allowed in a grocery store. Also this store has less options than other locations and the set up of the store is very annoying to navigate. read more

I can remember when Frankfort did not have a decent grocery store and when this one opened, people called it THE Jewel and it was a hang out! I have had really good luck here. I love running into people I know, I really like the organic area for food and I like that there is an Osco connected. We are really lucky to have so many great grocery stores so close. I think the selection here is really good and the prices decent. I do not grocery shop here on a regular basis as I get it delivered, but whenever I need something I have forgotten, I run in here and then usually lumber out with way more things than were on my list. Too many temptations would be my only real complaint. I also wish they would drop the self check out lines. No one seems to like them and they take longer than using a line with a person in them. It's too bad that the other two reviewers seem so darn crabby, it's really a good grocery store. Jewel you may not be a jewel but you're definitely at least a rhinestone! read more

Jewel-Osco - jewel - osco store front - Grocery Near Me - Frankfort, Illinois

Can the deli staff be any more unfriendly? No matter what day or time I shop, they always seem inconvenienced. Good thing there are so many other choices in the area. read more

i went shopping today with my sister and bought a gallon of chocolate milk, she poured a glass for herself and was immediately disgusted by the awful taste it had. she went to check the gallon and it had been sitting on the shelf 10 days after the expiration date. horrifying. read more

Pre-pandemic, the stocking of shelves appeared to be very poor. Items on shelves were never "faced" so that customers wouldn't have to reach far, far back or kneel on the floor to get them. Those people who worked at Jewel during the pandemic have been rewarded with more self-checkout machines and more layoffs. Today, the deli closed at 4 p.m. without any explanation, turning away quite a few customers. A price dispute at one checkout took more than 10 minutes before a manager arrived to deal with it. I realize the pandemic has resulted in shortages of items, etc., but that doesn't explain why this store seems to be so poorly managed. read more

Absolutely horrendous customer service. I'm literally leaving the store disgusted. Overpriced and dirty store anyways... save yourself the headache and rudeness and go across the street to Mariano's where they actually know how to treat customers and aren't rude. read more

The worst customer service of any jewel. 3 managers working, 2 in self check out 1 arguing meat prices. I waited 20 minutes no one even acknowledged me. There were 3 people behind me when I left. Never again will I stop at th ed Frankfort, IL store. They need repermended. read more

Since moving, we have continued to frequent the Jewel-Osco chain. This location is our closest grocery store other than Mariano's. Since the latter is quite expensive, we started getting our weekly food here and learned a few things: *This grocery store is much smaller than other locations north of Frankfort. They do not have the capacity for all the specialties they offer elsewhere. *Due to the above comment, I believe the space in the store has been compromised. The aisles are tiny. Look out around every corner for others and there is barely enough room for two carts. Add stocking workers and it is a cat and mouse battle. *They have a large alcohol and drugstore portion of the overall store. *They are open much later than other stores in the area. We have discovered other grocery stores in the area which have suited us better. But this continues to be our go to place for a quick item or a stock up on food staples. Pros: Conveniently located, lower prices than other stores around, usually quick, decent workers Cons: Small store, tiny isles, limited selections read more

Went to pick up a drive up order in the morning on 12/19. I received a message on my phone after checking in that it would be up to 5 minutes. It was over that timeframe and received a message that my order was picked up. I got nervous and went in. I ran into the girl who did the drive up orders. I asked her if that was my order. She was very rude and said to me you need to give us time. I said my text said my order was picked up. She said we aren't that stupid. What? Took my order and will not be shopping at that store again. Returned home and found the Susan cookies from the bakery were cracked, because of improper bagging. read more

This Jewel in Frankfort takes forever to restock its shelves. Items you regularly buy suddenly disappear totally and may reappear weeks later. I asked three weeks in a row for a particular brand of cider, which was always available before. Now they are slowly replacing products that you really like with their own Signature brand items, and they are much inferior. You no longer have a choice. Produce can be just awful. Expensive, packaged tomatoes often have rotten items included. Last Sunday, I ordered 12 meatballs for a dinner party tomorrow. When I went to pick them up today, they apologized for not having called me, but there were only 7 meatballs in the deli case and wouldn't have any more until Sunday. Horrendous service. Needs new management. read more

I had horrible service here. I was checking out and had to give my ID for identification for the alcohol I was buying. The woman who came to check my ID told me she wouldn't sell me the alcohol because she thought it was a fake. I am 21 years old and told her I had other proof that it was actually me and instead of being at least looking, she was blatantly rude to my face and embarrassed me in front of the whole store. I had just bought alcohol from them the day before and told her that, she still said no. I will never buy alcohol from this place again, ill take my money elsewhere if this is how I'm going to be treated. read more

Note: Rating based upon customer service in liquor department. Yes, Sarah, I'm talking about you! I just called to purchase a 1/2 barrel of MGD 64. Jewel is my 2nd choice behind a large liquor store in Orland, but that store couldn't get stock, so I called Jewel. Sarah insisted they don't and never did carry 1/2s in her WHOLE FOUR YEARS of tenure at Jewel. Incorrect. In fact, the liquor manager who was there (Mike I think?) about a year ago went to great lengths to help me attempt to procure an NA 1/2 barrel. We didn't have any luck, but I was so impressed with his service, I ordered and received a 1/2 of MGD 64 instead. Well, Sarah, you lost a customer for liquor and everything else. I will not tolerate being lied to. The young stockers are eager to help and will walk you to product if you can't find it. The supervisors and managers are lazy. They only point in the general direction or, as in Sarah's case, tell you a lie that the product was never carried. There are four five other grocery options in the area. I guess if you need good customer service and truthful response, you need to go to Mariano's or one of the other competitors. read more

Went there for my weekly shopping, actually had an employee bag my groceries .Then I asked her for a carry out she had to ask another employee HOW DO YOU DO A CARRY OUT? In my opinion this store needs better customer service. read more

In town for a funeral and went to Jewel for some groceries. After waiting for 10-15 minutes at the deli for a few customers with numerous needs, I THOUGHT it was my turn. Then the guy behind the counter called out a number... a number? Oops, the stores I normally frequent don't use these so I hadn't even noticed. Did the guy behind the counter give me any slack when I said something? NOOOOOOO.... Instead he turned to the next customer with a magic number (who had just walked up) and totally blew me off. Needless to say, the customer didn't offer any help either. I gave up and went to check out. After I mentioned what happened to the clerk, the response I got was, "That's deli guys for you." With that I asked for a manager. He said all the right words about how this wasn't supposed to happen and offered to take me back for prompt service. I was fed up and left. My belief is if the manager REALLY cared his employees wouldn't be so rude to start with. read more

Ok I've tried to like this place but I just don't and there's one primary reason. It's laid out oddly, unlike most Jewels (probably because it is smaller than every other Jewel I've been in) and consequently, after coming here a number of times, I still can't find things easily, which is irritating. I just end up roaming, which means I'll likely be returning to the one in Orland on 159th. read more

I've been going here since Dominicks closed. My experience here has been great! The customer service is very good and over the years the staff has come to know me by name. They always have what I need. read more

This is our go-to grocery store, I visit here twice a week and we love the cheap chicken Monday and the wide selection of meat and seafood. The produce is always fresh and reasonably priced. The cashier Varnell and the workers are very welcoming and friendly. Joe, the store manager is also assertive, I was looking for an item and learned Jewel did not carry it, my next visit the product was there. Thank you, Joe and your crew for great customer service! I plan to be a loyal customer for years to come! read more

The meat counter needs people who want to work and show you cuts of meat . They are all tired and have attitude and not willing to help you . That's bad cause I like Jewel but the meat department is horrible. Fire what's there and look for better!! read more

Never go here! The service is crap and all of the food is old and expired. I went to go get milk and I grabbed a carton, thank god I looked at the expiration date because it had expired 2 weeks before I went. I would recommend Marianos a little ways up the street! It is sooooooo much better read more

I try to shop at Dominicks so this is not my favorite grocery store in Frankfort. I don't know, I just have never liked Jewel. But I go here because it's closer to my house than Dominicks and has what I need. read more