This is the best jeweler for watches in the area without question. I will only bring my watches…read morehere and have for years.

This is a tough review for me to write, and honestly I went back and forth between three and four…read morestars. I recently brought Little Watch Shop a Rolex that needed repair. The crown had fallen off, and there were some additional issues that needed to be addressed. The total repair was around $800. This particular watch is important to me. I bought a new watch when each of my children was born, and this is one of those watches. I purchased it new, still have all the documentation, and have owned it for years. So it has considerably more sentimental value to me than just being a Rolex. The shop itself was professional and communicative. They called me back, kept me informed, and the overall service experience was good. I've dealt with other watch shops that felt inconsistent or even a little sketchy, and I never got that feeling here. Where I'm disappointed is the actual outcome. They weren't able to replace everything with genuine Rolex parts, which I would have strongly preferred, and more importantly, after the repair I was told the watch is no longer water resistant to the point where I should swim with it. That's a pretty significant downside for me. After spending roughly $800 repairing a Rolex, I didn't expect to end up with a watch that I now have to remember to take off before getting into a pool. It changes how freely I can wear a watch that I've worn and enjoyed for years. In hindsight, I probably should have sent it directly to Rolex, particularly given the sentimental value. I may still get a second opinion, although I've already spent the $800. So this is a difficult one. The shop provided good service, communicated well, and I don't have anything negative to say about how I was treated. I'm just disappointed that such an expensive repair left me with a watch that has an important limitation it didn't have before. Four stars for the shop and the service, but probably closer to three stars for how I feel about the end result.

Prompt replies, awesome personal service. I came in to have a locket clasp repaired and to have my…read morewedding band enlarged. I plan on returning with more items.

Rose at Concierge Jewelry repair was very kind and patient with my 88 year old mother-in-law. She…read moredid an excellent job with the jewelry and her prices are reasonable. I highly recommend this business.

I had a great experience with Hinz Jewelers. Nichole kindly took time to make an appointment with…read moreme to speak about creating on a custom engagement ring. She walked me through the process, and give me recommendations on creating this custom piece. She was very transparent with pricing and gave me a reasonable quote. Overall the environment was very friendly. Mr. Hinz also took time to speak with me about their process. I feel that I could trust them in creating a high-quality piece of jewelry. I would absolutely recommend Nichole & Mr. Hinz for your custom jewelry needs.I appreciate their professionalism.

A great company!! I brought a very special ring in to be sized, the first time it was not the fit…read moreI wanted, so they kept it another week and it came out perfect!!! I am proudly wearing my David Yurman ring that belonged to my mom! The staff was warm and welcoming and never made me feel like I was bothering them - I'm picky lol Definitely recommend for and jewelry repair or even to purchase from. Will definitely be back in the future!!!

I'm a new client, but I'm very impressed with this unique establishment, especially with their…read moreknowledge and attention to detail. The office space is located upstairs and is intimate. They are customer orientated meaning when they're talking to you, you know they're engaged in what your asking and comprehensive in their response. They offer a multitude of services which includes, but it's not limited to assessments of jewelry and other memorabilia, jewelry repairs, and custom designs and special cleaning. I will be a returning customer and if you're in the area, you might want to take the opportunity to stop in and pick up something unique for that special loved one.

I found Better Bling Studio after searching high and low for a good jeweler, and I'm now a customer…read morefor life! Britt and the whole staff were lovely every time I went in. They did quite a bit of work for me - redesigning an old gaudy ring into a more streamlined, classic and elegant piece that I love - and we were able to take the extra diamonds and make them into earrings. Also, we turned an old single diamond stud earring into a delicate little necklace. They also sized rings, shortened necklace chains, and did other small repairs. Everything was expertly done and looks beautiful. Highly recommended!

Took an old gold bracelet in. Have been customer in past. Asked what it was. Was told that it was…read moregold plated silver. Asked for cleaning. Returned and found not a gold bracelet but silver. Any gold was removed. They wanted $20 for this shoddy service. Poor Poor I'll never return.

Love this place people were so nice and helped me and my wife out without watches and jewelryread more

Are they still a business such an inviting place. Not a cluttered place. Have all nice items to…read morechoose from

Went here to sell a couple thermal imaging cameras I had for smartphones. Normally when you walk…read moreinto a pawn shop you expect to see items for sale on the floor, hanging off the wall, etc...This place was the opposite. They're extremely clean, probably the cleanest pawn shop I have ever seen. Their manager Raul was so polite and friendly! The offer made to me was very reasonable, unlike other places that only look out for the business's sake. The actual transaction took about 10 minutes but I spent another 20 there just conversing with the manager. I would recommend anyone to go visit this pawn shop. They will take care of you, and there's you don't have to worry about dealing with an employee with attitude (like EZ Pawn). Go here! Enough said!

They have the worst customer service I've experienced in a long time. I brought my watch in for…read morerepair, got a ticket and never heard from them until I reached back out. I inquired on my repair time and they never followed up. My belief is that they rely on their policy that if an item isn't picked up within 60 days that they can sell the item. It is posted on their back wall. I addressed this concern with their owner and she could have cared less. HORRIBLE SERVICE AND BEHAVIOR. See pic I included of their policy - such a scam

This business does not respect the customer's time, communicates poorly, and does a shoddy job…read morehandling the customer's belongings. It took 4 months for them to realize they could not properly service a watch I brought in and made no effort to reach out and notify me that was the case. Upon retrieving the watch they could not service, I was given the watch back with the caseback not affixed. Please do not bring your watches here. Go somewhere that treats customers with even just a modicum of decency. I brought in a friend's watch and was initially told it needed a routine servicing, which would take 6-8 weeks. I heard nothing for nearly 3 months and had to call back for an update, being told it would take "approximately 2 more weeks" and that they would call me back with an update. A month later with no contact, I had to call back AGAIN for an update. This time, I was told they were having issues sourcing a part and would call me back the next day for an update. Unsurprisingly, there was no call back and I had to call back YET AGAIN for an update just to be told the part could not be sourced and they could not properly service the watch. I'm beginning to think if I did not repeatedly call back to push them for updates, they would have never reached out and would have ultimately sold the watch, as the signs in their shop indicate that would be the case. Horrendous business practices.

Quick service and very reasonable price. They were in the process of moving but still tended to me…read morequickly.

I came here for an earring post repair. Took a bit longer that initially quoted which was totally…read morefine my issue was the soldering of the post that I got put back on the earring was not cleaning up at all. It was a bit of a mess. I had to take a nail file to it in order to buff it off as it was too uncomfortable to wear. The work is holding up so I am happy with that, I just think if the time was spent to polish the earring, why Wasnt the site of the re-attachment also cleaned up?

Cash only and high price point on basic services. Need to have tap pay or Zelle option.read more

I don't normally do reviews, but, I feel I need to. I gave them two windup watches (1960ish) for…read morerepair. They told me they needed to get parts that aren't generic parts and I was good with that. They called me when they said they were ready. After returning the watches something like 4 trips for each one they are still not keeping accurate time. I had to just wait and come by when I thought they may have been done with the watches because they would not call me when they were ready. I went there thinking an old watch repair place could fix an old watch. Apparently, they cannot. After spending a few hundred dollars there I am looking for another repair shop for both watches. Very disappointing.

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

I sent request about information on some used Rolex clasps but never heard back! I guess they don't…read moresell Rolex parts.