Unprofessional, unreliable, over-priced and very poor customer service. The people who pierce and replace piercings consistently do not know what they are doing, nor do the sales people.
I had been a loyal customer here for two or three years because the jewelry selection was decent and slightly different, so I had spent quite a bit of money here, to the point where one of the guys who works there recognized me when I came in.
Yesterday I went in to get new nose jewelry and have the nose ring changed out too.
First of all, after buying almost $200 worth of jewelry, the "peircing guy" was away so couldn't help me while I was there. I agreed I would come back in two hours and made an appointment to do so. It was really inconvient and seemed unprofessional, but what could I do? When you go to a peircing place, you expect a peircer on duty at all times....but not here.
When I came back 2 hours later, the guy who changed out my nose jewelry was the same guy who I saw present in the store when I had been there two hours before. Why he couldn't have done it then, I have no idea?
When I go back into the room with him, he pulls out my nose ring. Only then to discover the sales guy in front had knowingly (he later admitted he realized it before I bought it but "forgot" to tell me)) sold me a piece of jewelry that was way too thick and big for my nose peircing hole. Only then did they also inform me they did not have anything the thinner size of which I had been wearing in my nose for the past 3 or 4 years. They swore that "no one" sold nose jewelry as thin as what I had had in there. They would have to do a painful and irritating stretching process to my hole.
When I balked, they somehow came up with another slightly thinner piece of jewelry and cut it off to fit. He promised it would not fall out, even though there was no ball or cap to hold it in inside my nose. This ill-fitting titanium nose ring cost me $45.
Well, I woke up in the middle of the night last night with the jewlery having come almost all the way out of my nose. I tried to put it back in, but the inside of my nose peircing was already starting to close up and was swollen.
I did not trust going back to Jewels32, so I went to Whatever Tattoo across the street, where I had originally gotten peirced. In literally less than 5 minutes, he had the exactly right nose jewelry and put it in my nose for me. All for $10!!!!
I went by Jewelry32 and told the guy who had done all the shenanigans the night before what happened. He in essence blamed the situation on me, told me there was nothing to be done, and literally told me he did not care if I never came back in the store again. I am a very polite Southerner who always smiles and talks politely and respectfully even in conflict, so I was very taken aback.
When I left, it hit me that a year before I had had an earring in my upper ear cartilage replaced there, and the girl who did it kept dropping the jewelry and couldn't get it in. Each time I smiled and told her it was ok, take her time. She finally got it in, but a day later, I had to go back again because the earring fell out. Very inconvienient.
THESE PEOPLE HAVE NO IDEA WHAT THEY ARE DOING, ARE POORLY TRAINED AND VERY RUDE even when you are very patient and kind with them. Peircings are delicate things that can get infected and cause major problems, and I will never trust Jewelry32 again. I spent a ton of money there, and when a problem THEY caused happened and I spoke up about it, they basically told me to eff-off. Will never go back. read more