The sign says "15 minute oil change," and they said my oil change would take 30 minutes "or less." I've been here 40 minutes, and counting. Other Jiffy Lube locations offered me a discount without a coupon. This one did not. Customer satisfaction doesn't seem to be a very high priority. read more

1/21/11 I saw a Groupon yesterday for Jiffy Lube, and since there are other things that needed to get done on my car (tire rotation, routine checks, etc) I figured "What the hay. Great deal. Why not?" Wasn't thrilled about going after a few sub-par experiences in the past at other Jiffy Lubes but sucked it up and went anyway -- this time not even at 8 a.m.! (I'm such a rebel.) I was greeted by a nice young gentleman (not sure his name). I specified immediately that I had a Groupon, but was hesitant to b/c I know how some businesses feel about Groupons. He was VERY courteous. Wrote down my info. Opened the door for me to the lobby...things like that. I've mentioned this before in another review, but I believe businesses have a mere 3-5 seconds upon a customer's arrival to make an excellent impression. The longer you wait for the good impression, the harsher the business will be judged the rest of the time the customer is there. Well today, they exceeded my expectations on that basic and very important rule of thumb. Then I was called in by another nice gentleman (Brandon) to get some information from me and to square away everything I wanted to get to get done to my car. He was polite, efficient, answered questions kindly and properly, suggested some things but didn't try to push anything on my purchase, seemed genuine and just an all around cool guy. He quoted me a time for it to get done. Even though I wasn't in any hurry, the quoted time must have been coming up quickly because he came into the lobby to say it may be about 10 more minutes...and it *was* exactly 10 more minutes. :) Glad he told me anyway had I actually been in a hurry. When it came time to pay, Brandon made sure to re-specify everything they did and showed me on the computer, scanned my Groupon, gave me the store business card and sent me on my way. I was very pleased with this experience. Then I got into my car and saw that it was vacuumed, too! SO AWESOME cuz it was pretty gross. hahaha. So thank you, Jiffy Lube on Brodie. I WILL be coming back thanks to your crew that was working today. TO THE MANAGERS AT JIFFY LUBE - BRODIE LANE: Your crew deserves some mad props for their outstanding service today. Seriously. read more

Solid service. Needed an oil change 2 days before Thanksgiving so I expected a long wait (Lamb's quoted me 2 hours), so I was surprised to be told I'd be in and out in 15 minutes at Jiffy Lube. As soon as I parked, one of the workers greeted me and asked what I needed. They did a full service oil change, vacuumed my floors (not very well), and showed me how filthy my cabin air filters were. They gave me $20 off the replacement so I went ahead with it. $70.73 for the oil change and new cabin filters. Cons: -They said they washed my windows, but it looks like they just swirled a greasy rag over them. Now my side mirrors are dirtier than before. -Oil change price was a little higher than I normally pay ($36) but they have an early bird special for $27 if you get there before 10:00. I'll do that next time. read more

They didn't top off my fluids during an oil change, despite the request to do so and acknowledging they would. Worse, they were letting this employee/kid "practice" shifting on my manual transmission - he couldn't even pull in to the garage and was just tearing my clutch up. Stunk their garage up. Is anyone in charge here? Beware this place. read more

IF I COULD GIVE A 0 REVIEW TO THIS LOCATION I WOULD. If you care about your car I request you to please avoid coming here. I have been a loyal customer at this location for almost 5 years now and have only gotten my oil changed from these guys. What I thought was a good strategy of staying loyal to one shop (in this case Jiffy lube) and building history ended up hurting me real bad. I had come in to get my oil changed (as usual) on a Saturday afternoon a few weeks back. The next day after going home, I noticed that the garage floor under my car was covered in oil. I went back to Jiffy lube to ask them about it, but the gentleman in charge told me that I had a minor oil leak from before (which they had documented but didn't notify me during my oil change) and that the leak in my garage was due to the power steering liquid leaking out. He suggested I take it to a mechanic. The mechanic told me that the leak was in fact an oil leak and that it was due to the oil drain pan plug (which had been newly installed without my awareness) being stripped out. He told me that it had been cross threaded when it was plugged back in after the oil change, which resulted in the leak. I have never had the oil on this car changed at any other shop, so I have no other recourse than to find Jiffy Lube responsible for the damage to my oil pan. To fix this problem, I had to get a new oil pan, de grease the bottom of my car, and get my oil changed. All of these repairs cost around $700. I was extremely disappointed with this service. Not only was the drain pan plug carelessly installed - resulting in my oil pan being ruined, my garage being spoiled, hours of my time, and large sums of my money I had to spend to correct this, but the technician who looked at my car when I returned either lied or did not take the time to look at my car properly by saying the leak was power steering fluid. I had two other mechanics verify that it WAS an oil leak. And it was such a bad leak you could literally WATCH the oil dripping out from the car. I have been a consistent customer at jiffy lube for many years, not only for this car -but for several different cars and I was very disappointed in this turn of events. When I contacted their General Manager about this issue, I was told to first get the car fixed and then file a claim with them. After I filed the claim with Jiffy Lube, I was directed to follow up with the franchisee - Team Care Care. Team Car Care was unresponsive, and Jiffy Lube Corporate- after multiple efforts to contact and email finally responded to me. They told me that "The Franchisee has contacted you and communicated that the claim has been denied" which is completely untrue. No one till this day has communicated with me from the local Franchise at all. In addition, when this issue first arose, I attempted to get this local shop to send me copies of all previous invoices and they still have not done so despite multiple requests. I find it unfathomable, that Jiffy Lube has completely disregarded their complicity in damaging my oil pan, and has refused to reimburse me for any of the expenses- they did not even offer a refund for the oil change that started all this trouble in the first place. I will continue to reach out to the community to avoid giving this place any business whatsoever - there should be consequences for destructive and unprofessional service. read more

I went to get an oil change in my Subaru WRX. Tyler and the team there went above and beyond to help find the items needed to do an oil change in this particular car. Grateful to them for all their professionalism and excellent customer service. read more

Top notch service from beginning to end, courteous and direct communication about services available and pricing. Wait time was reasonable for a busy Sunday afternoon. Asst. Mgr. Casey is great, good customer service. read more

WHAT A RIP OFF!!! BUYER BEWARE!! They wanted to charge me $70.00, yes $70.00! for a simple oil change using Ford manufacturer recommended blend oil that they stated was priced mid-range. I normally go to my dealership as my car is less than 18 months old. I went to Jiffy Lube because I received a certificate in the mail as a result of some class action text settlement. Completely unaware of the settlement or the suit, I thought, "why not?" This entitled me to $17.29 of goods and services for free. In the past, the cost of my oil changes have ranged $19-$29 for my old Honda Accord. Shocked and appalled, I said I would never have agreed to the service if I had known it was going to cost that much. I told them that if I had known, I would have taken my car to the dealer and paid $30. They stated my engine was a larger engine and the blend oil cost more. I told them "it's still the same car I take to the dealer that charges me $30", my engine didn't change size since taking it to ford and I am sure when I take it back it will be the same. My car, while an SUV is still a 4 cyl. I continued to point out the discrepancy. They then told me that I was paying less at my dealer because dealers charge less for oil changes. Do I have stupid tattooed on my forehead? Since when do dealers chg less for oil changes. Finally, they restructured the charges so that it would total $31 assuming that would please me as it so closely approximates what the dealer charges. I paid it, but unhappily. Recall the certificate I mentioned in the beginning? My expectation with the certificate valued at $17.29 was an oil change that would cost me no more than $12.00 These people are thieves. read more

Was leaving work today, called them and they said it would be a 30 minute wait. I drove up and was helped almost instantly, very knowledgable staff and walked me through the whole process. They also vacuumed my car & washed windows too which was a nice touch. Will return again. Process was a jiffy! read more

I was surprised when I read the some of the positive reviews. I thought for sure it would be a 1 star across the board. After all, others in my neighborhood have also talked of a nightmare experience or being swindled, but probably didn't publish it. So I will tell mine. I went about a year and a half ago... and the experience is still burned in my mind. I had resolved I'd never go to a Jiffy Lube again years prior, but figured, why not... maybe the bad experience was a one time thing, plus it was around the corner from a house I had just bought. I brought in a 8 month old car that just needed a quick oil change. I had a coupon that made it around $20-25. How could I resist; if they tried to upsell, I'd say no. Only I didn't prepare for just how aggressive and sneaky the Jiffy staff was trained to be. And so I waited in the small room with 20 other people, some soap opera loudly playing in the background, and a stack of 6 month old, soiled magazines to read. After an hour they called me up to the front and said I was ready to go... And for only $80+ dollars. I was appalled. I never asked for any upgrades... but they told me my car required a special synthetic oil, and so they went ahead and put it in. That took it up significantly... But it didn't stop there. They made an executive decision to help me out, and went ahead and put on a new oil filter. This shocked me since my car had just got a new filter a few thousands miles ago on my last oil change (at the dealership). They told me they could take off the oil filter and knock off some cost, but at this point I was pretty sure they'd discarded my filter, and they would end up putting on whichever discarded filter they grabbed from the bin first. Once taxes and likely some random fees were thrown on, it cost in the mid $80s... 3x higher than I had anticipated. I paid and vowed I wouldn't be back... when I told friends and neighbors, they all told me they made that decision years ago after having undergone similar situations. Look, its in their best interest to do the bait and switch and sell upgrades... a place like Jiffy Lube can't survive off doing cheap oil changes alone... they need upsells, even if a car doesn't need them the majority of the time. But just don't be sucked into being the person who funds their business model. read more

The guys/gals at this location are friendly and energetic. It seems to be a buzz of activity every time we swing by for an oil change. This Jiffy Lube is a neighborhood location, a serious convenience if you ask me. I would rather not make the trek into a major shopping district simply to get the oil changed. read more

The staff was very courteous and professional. Definitely going to go back for my next oil change!

Fantastic service! Ramsey and Chitto were professional, fun, and got me taken care of immediately. I was very happy with the customer service and the quick oil change! read more

I came here for an oil change back in November 2013. I first went to Walmart b/c they were usually the cheapest but they charged over $30! I think it was between $35-40 for the cheapest one. So I looked online and found the $24.99 special at jiffy lube so I decided to take it there. The manager (I can't remember his name) greeted me and explained to me what was recommended after they checked my car. In every other car place I would get my oil changed I felt like pressured to pay for other services they recommended. However, with the manager I did not feel that way! Majority of communication is non-verbal and everything from his tone of voice, demeanor etc. showed that I can trust him, he was not being pushy, and that I'm a valued customer even if I decide not to do what he recommends. I made a mistake of going to the location 1111 william cannon today. The guy charged me $34.99 for the signature oil change instead of what I had last time $24.99. I posted a bad review for them if you want to read it on their page. Next time I'm coming back here! read more

Went in for a simple oil change. Ended up with a $700 stripped oil pan. Think that speaks for itself.

The franchise owners of this store on Brodie lane. You are a discrace to the community and customers you serve. Even your employees are held hostage by the ineptitude of your leadership and having your employees' back when it's the difference between making things right with the customer or leaving your staff to deal with the repercussions of dismissing a claim of faulty service. My brother ( special needs) brought in his car to get an oil change and tire rotation. Less than 3 weeks later his wheel comes off because the lugnuts broke off due to improperly fastened lugnuts. God forbid if he was driving down the highway and his wheel break off and become a different matter to which you'd have to answer to. You denied our claim to compensate my brother for the necessary work that has to be done as a result of your shop's negligence in tightening down the lugnuts properly. Didn't even have the decency to call me direct to tell me in person. I had to call and find out that you denied the claim over a week ago. What a chicken shit move. But hey, after talking to some of your employees there y'all are a bunch of chicken shit franchise owners that leave your employees to hang because you won't make things right for your customers. Listen I work in the automotive industry and if this happened to our customers we'd take care of them 100%. But not this Jiffy lube store and I imagine the other shops your group owns are part of the same abhorrent customer service responsible for similar negligent repairs. Your staff started naming all kinds of cars that they thought I was calling about. My goodness how many customers have y'all screwed over in the name of profit. Purely transactional with no regard to good service or keeping your customers happy. It goes without saying that you've lost our business for life over $700 to fix my brother's car that could've resulted in something more consequential. I'm pretty sure you tell your family not to use your own company because y'all know y'all are shit. If you're a customer reading this, I hope you reconsider using this company. All it takes is one bad lugnut not screwed in right to change your life or that of someone else's because of negligence. Not worth the risk or gamble. read more

Super friendly & great customer service! There were no pressures for additional services that were not needed! They were quick & professional. Just a suggestion to management - may want to consider replacing the chairs in the waiting area! Really ratty - torn, foam busting out & worn! read more

I have used this location many times over recent years to service our 2 cars - always happy with service. Earlier this week I had a near-catastrophic power failure in my car. Car was towed to my old mechanic. Diagnosed issue as battery cable not attached (Jiffy Lube replaced battery recently). So I go back to Jiffy Lube to report this incident. "Corporate will call you". 2 days later - no call/contact. This is very unsatisfactory. Manager and corporate have let me down. Response time? Time for me to make more noise. We want our cars to be safe and for someone to acknowledge there was a mistake made. UPDATE - went back. Given phone number for corporate. Busy signal. Then Manager asked if I just wanted my mechanic fees covered. I said yes, and to check that the staff do the job right next time so that we are all safe on the road. I've got my refund, I think. Just a shame I have to get more agitated to get things sorted. She mentioned that corporate can take up to a month or more to get back to customers. I guess they just hope you are dead and gone by the time they get around to contacting you. read more

The Brodie Jiffy Lube is the best! They always go above and beyond to take care of my vehicles inspections, oil changes, and small services. Harper is an excellent mechanic and team lead. His hard work and dedication to the job and customers is clear every day! I have complete confidence that the Brodie Jiffy Lube team will take good care of my vehicle. read more

This JL does not value customer service - and they are more expensive!! I stopped by at 7:30a and was told they didn't do car inspections until 9a so I returned at 9a. I was told it would be an hour and the young lady who had arrived after I did was told her car inspection and oil change would take one hour & 20 minutes. After an hour I looked up and the young lady was checking out. I asked for the manager and asked him to explain to me why that customer was serviced before I was. He said his worker indicated she was in the queue next. Seriously? I went to Vavoline on Slaughter Ln and they were $7 less than this Jiffy Lube!! read more

They LOST OUR CAR KEYS!!!! I got there at 10:30am to drop our car off for a simple state inspection. When we came back 2 hours later to pick it up, our paperwork was in the car but they didn't seem to have any clue where they misplaced our keys. They thought they had accidentally put the keys in someone else's car, whom they did not have a phone number for.. So could not contact and NO resolution. They repeatedly told me they were looking for our keys, but I never witnessed anyone make any phone calls or trying to search AT ALL. I still do NOT have a solution, have not been contacted for a solution, no follow-ups, and do not have keys for my job, my home, or my car!!! read more

This location has such helpful employees! They don't try to scam you like other places. Everyone was so kind and answered all of my questions with a smile. I couldn't have asked for a better experience! read more

Have always had great service at this location. (8 years now) While I live closer to other places to change my oil, I always return here. Covid has made it challenging , but service seems to be faster. I would rather wait it my car than the lobby anyways. Kept up the good work. read more

I really like coming here, my last 3 oil changes has been with them, and they always have a great attitude and great customer service.

These folks are awesome. I needed an oil change before Austin shut down over the Corona virus. I didn't know what to expect. But the young lady who helped us was kind, informative and patient with our concerns. She made the experience easy, stress free and quick. Big shout out to these guys. read more

Chito (the assistant manager) was so helpful, knowledgeable, and kind! I was on my way to work when suddenly my power steering went out -- it was a battery issue. Chito knew exactly what to do, and he did it really quickly. So thankful that this issue happened right in front of this particular Jiffy Lube. Thank you Chito!!! read more

These guys were awesome! Such a short wait, and so friendly. Definitely don't want to be getting an oil change after working all week, so they made it effortless. read more

Lost a customer before I even walked in the door - they refused to help me find out what kind of oil change is best for my car, nor would they even attempt to look it up. Or help me find any information. He says "it'll cost somewhere between $49 and $200." If you're so lazy as to not even bother giving me info, how can I expect you'd be any less lazy on my actual oil change? Good lord. No f'n thanks!! read more

These guys always help me out with pure efficiency. Thankful for their assistance with every car of mine since living in south austin.

I came in for a state inspection and had a great experience - I'd never been to this Jiffy Lube, but they'll be getting more of my business. Friendly folks, super efficient, fast turnaround - it was as good as could be hoped for! Thanks guys!! read more

This location is the best in South Austin, in my opinion. Their super friendly and they actually cleaned my windows and vacuumed my car which is more than the other location did. Thanks for the oil change guys! I appreciate it! read more

So normally I take my car into the dealership (Lexus), but I've been slacking and I needed to change my oil and get my state inspection, and this location is close to my house. First let me say the staff was very courteous and friendly. The place was sort of dead (@5pm), which I'll get back to my theory as to why. Everything proceeds normally until the guy comes back and says my car failed the inspection. Not because there was a tail light missing, not because the engine was making noises. The reason? Wiper blades. Yep, effin wiper blades. So my choice is to take it to another place and fork over another 28.75 for a reinspection, or...lo and behold, they sell the wiper blades I needed right there! Coincidence? Talk about a shakedown. I knew I was being had, but what could I do? The guy failed my car, and unless I was willing to take another 30 minutes to drive to an Autozone and come back with shiny wiper blades, I could buy it from them right then and there. I made the conscious decision to fork over the $30 for the wiper blades (another calamity) and crucify them over yelp and let their manager have it when I got home letting them (and you) know that it was the last $30 they'll ever get from me. BTW, my old wiper blades were fine. I inspected them before they replaced it. It had "tear" on the ends but hardly a safety hazard. Not even close. So by all means, go to this Jiffy Lube if you want to get shaken down for $30, because that's all it was. And to those Jiffy Lube employees reading this, maybe this is why you're standing on the side of the road holding signs begging for business. read more

My husband & I have taken all of our cars here since we moved to the area several years ago. They're always fast & they do a great job. The location is also great since there's plenty of places to eat or hang out while your waiting for your car service. read more

Just got my oil changed, only took about 20 min. The two gentlemen I enacted with were very helpful and attentive. Gave me a coupon when I walked in and saved me some money! read more

01-21-2020: Justin at this Jiffy Lube on Brodie Lane was very helpful today and as always the Customer Service is Fantastic

I have been coming to this Jiffy Lube location for many years. I have always been pleased with the speed with which they get my car done as well as the professional and friendly attitudes of all of the employees here. It's a good business. read more

They are always so nice here. I was wanting a simple inspection. I made the mistake of trying to go somewhere else near my house...2-3 hour wait. I've had other issues with that place. I made my way to this Jiffy Lube location, very hopeful. At the time, they seemed to have more cars than "the place that shall not be named"....15 minute wait here! Awesome! They even remembered me from a year ago! Love this Jiffy Lube! read more

I stopped in last week because my car's tire light was on. It was a cold and rainy day and Harper was so kind and helpful. The service I get from Jiffy Lube is my go to for service and I always come to them for my oil changes and inspections. Thank you, Harper, for your time and attention! read more

Ladies listen up. We've got a creep lurking at this location. I had my oil changed here last week and while the service was great, what happened after was kinda creepy. The guy who had been helping me during my time there thought it was okay to go ahead and use my information (that was given to the company for my oil change...not for his own personal knowledge) and find me on Facebook. I just want to say this was a very uncomfortable experience and I will never be returning to this location. And I encourage other women to stay away as well...get your staff together Jiffy Lube. read more

Everytime I go to get my oil changed, the crew at Jiffy Lube is always friendly, efficient, and timely in getting my car in and out. They are honest and not just trying to get you to buy something that's not needed. I'm highly satisfied with the service there, and I recommend everyone to go there in the South Austin area. read more