Wow. I got my oil changed here and after leaving, my tire pressure gauge came on. So I went back and checked the tire pressure with my own gauge and everything came in at 27 psi. So I went back to talk to them and they thought that my tire pressure gauge must be wrong. So as I backed up my car, it starts smoking like crazy. Mind you, this is about 10 minutes after my oil change. Turns out, they filled my car with twice the amount of oil. One guy filled it up, didn't put the cap back on, and then another one came and filled it up again. They claimed that it didn't do any damage to my car. Even after all the smoke that came out of my car. Very disappointed with these people. Still paid full price and made sure they wrote a note on my receipt about the incident so if my car does get damaged, it can go after them. Won't go there again and don't recommend going there every again. read more

I've been a regular customer at the Jiffy Lube located at 8602 Brodie Lane for many, many years. It's in my neighborhood, easy to get to, and the service has been outstanding. Sure, there have been personnel changes over the years. That's to be expected. Maintaining a high level of service is what counts. The manager, Bryan Wright, has always gone out of his way to make certain that all of my needs and requests are handled both professionally and courteously. Bryan and his team makes sure everything is done correctly. Take it from a person who's been going to this location for a very long time. You can count on them. I certainly do, and will continue to not only go there, I'll continue to recommend this location to my friends as well. read more

This one star is only for this crummy location. I am a regular JL customer and only went to this one because it was closer to my new house. Never again, I will drive further to anywhere but this one. I tried several times to get an inspection, no one was there. Finally after my 5th visit I am informed they only do them on Thursday. Would've been good to know on the first attempt. I went in for a simple oil change, after sitting for an hour I go out to find my vehicle sitting with the hood up. They had let employees go home in the middle of an oil change. The two idiots left needed to refill the oil and start it. So the employees you let go home couldn't do that before they left? No sense of intelligence at this location. If they cant figure out finish a job before sending someone home, then I dont want them touching my vehicle. read more

They left the nut that holds the oil in loose. It left oil on my driveway. Im giving them 2 stars because they fixed it when I brought it back to them. I will not use them again. read more

These are good people. They take care of their customers. I come here for all my oil changes and state inspections.

It would be amazing to give this location less than 1 star but alas, I cannot. I have had 2 horrible experiences at this particular location. I usually always just go to Groovy Lube (I like to support all things local if I can) but this Jiffy is just so close to my house. I knew better to go here this recent time because of the 1st terrible experience I had, but I chose to anyway :/ First bad experience: Went in for an oil change and to have my driver side, front blinker bulb replaced. I provided the light bulb so I wouldn't have to pay the $12.99 or whatever ridiculous price... I left the vehicle with them for a few hours. I get a call and spend like no joke, 30 mins on the phone with a tech there that's majorly trying to upsell me on stuff. They all do this so it's not that big of a deal... but it was just SUCH a long, unnecessary call! When I went to get my car, I paid and was about to leave when I noticed the bulb still in it's package, sitting in my cup holder. I got out and reminded them that they were supposed to replace the bulb (which mind you, I'd already paid for the "labor"). At this point, I needed to get to work so I just really needed them to handle the bulb quickly. The guy that was trying to upsell me previously was the one who attempted to change the bulb. I guess they may have been short staffed or something because it appeared he was the only one with any kind of mechanic knowledge, as all the other techs came to him asking him questions for other clients- continuously interrupting him changing my bulb. I tell him that I really need to get to work so if he can hurry... as soon as he got the bulb installed, we tested it out, and I kid you not, EVERY light that could blink/go off on my vehicle, was going off. So rather than have a blinker that's not working, I now have every light going off! Talk about a safety hazard! I didn't have the time to wait for him to trouble shoot so I just left. Come to find out there actually was an electrical short that was not their fault. I had that fixed over at Groovy Lube. My next bad experience was about 2 weeks ago. Once again, needed an oil change. I pulled up, the gentleman asked me what I would like done. I proceeded to tell him that I needed an oil change. He then asked me specifically if I wanted the basic for $29.99 or the usual deal they provide where they top of fluids and everything (which is like $69.99). I told him, I DID NOT want fluids topped off, I just wanted the BASIC oil change- which he noted on my paperwork. Leave the vehicle for a few hours and come back. Guess what they did? They went ahead and topped off all the fluids and charged me the full price. I told them that I specifically told them BASIC OIL CHANGE ONLY- the guy verified with me twice. The dude behind the counter said, "Oh, they probably went off of what you got last time." Which I did do that last time but what's the point of even asking your clients what they prefer, if you're just going to refer to what was done last time?! Needless to say I was infuriated. He asked me about the charge and I was dumb and said, "well you already did it all!" So I ended up paying the full price- which I fully know I should not have done. I just didn't want to deal with them anymore. Anyway. I hope this helps dissuade anyone wanting to go there. Just don't. They are awful. read more

I have come to this jiffy lube a few times before and have not had a problem until today. When I arrived I told the technician I would like a synthetic oil change and that I had a coupon. The technician Marcos told me I needed a different oil change based off of my history. I decided to take his advice and later was told I could not use my coupon that I specifically said I wanted to use. The tech Amanda said "the coupon is so small we can't be held responsible for reading it" and completely disregarded my concern. Her attitude and customer service reflect poorly on this organization. They also recommended new wind shield wipers and kept changing the price, so I declined. The technician did not properly place my window shield wiper back because as I drove away my left wind shield wiper broke off. This is dangerous and reckless on their part. I will not be returning here and do not recommend coming here if you value respectable customer service. read more

An hour and a half for an oil change that Waited 45 mins, was notquoted a wait time.. Asked 45 mins in.. How long.. They said 45 more minutes. After 45 more minutes.. They still hadnt touched my car. So i took it and left. On a friday at 4 30.. Ridic, much? Have gone to other jiffy lubes in other states, have never waited more than 45 mins. And this one is TINY. Will definitely not return. Way too many other places with better service. read more

Went to get oil changed first thing Saturday morning. They come out and tell the Lady ahead of me that its not time for her to have hers done that she still had 2000 miles to go. She said she thought so but her alert light came on. I was really impressed that they were honest instead of just thinking about the money!! Hard to find these days so wanted to brag about these guys. The service was also fast and employees very friendly. read more

I've used Jiffy Lube a lot, and always had great service there, whether it be for an oil change or Texas state inspection. The employees treat the customers well, and they do good work. I will go back again and again. read more

I think they hire the top 1% of the nicest people. Very friendly, always fast and I LOVE the free liquid top off and tire pressure checks.

Fastest service I have had in a LONG time that I felt like I won the lottery when they told me they were done... it was a busy Saturday too. The best part is they are just down the street from where I live. I will definitely be returning for my routine oil changes. read more

I am Jiffy Lube's biggest fan. When I first moved to Austin I dreaded finding somewhere to get my oil changed because everywhere I went before would just screw me over on price and trying to get me to pay for 1,000 other things that didn't need fixing. I came to Jiffy Lube and was amazed!! They were fast and super informative. I told the worker that I really didn't know much about cars. He said he has a daughter my age and she's the same way and put things into simpler terms and helped me select the products for my car. They offered a few other things to be fixed but the worker said, if it were his daughter he would tell her it wasn't necessary and to wait until later. He even gave me a coupon that wasn't advertised. I've been to this location 3 times and another location twice and every time I've had a flawless experience. The most I've waited was an hour because there were 2 cars in front of me and I got an oil change and an inspection. Always check their website before you go, they almost always have a coupon on there. read more

Awesome place for an oil change and routine maintenance. I have tried many places in Austin and most shops I've gone to take hours even with an appointment. With this shop I can walk in, drop my car off, and walk to the Shipley's next door to wait for my car. An oil change has never taken more than 30 minutes and they are always friendly! read more

They guys here are really nice and as quick as possible! I stopped by the other day just as they are closing, the person I always hated when I worked retail, just to top off my oil and they were so nice. My light had just come on and I knew I was going to be passing by as they were trying to get out the door and I feel like they couldn't have been more welcoming and helpful to get me on my way so they could get on theirs. I would absolutely recommend this place! read more

I was happy that I was in and out of this place quick. I got there arnd 7 am and was done in ten mins. The disturbing part was the price. I've been there before and the price was just under 30 for a standard oil change. I thought that price was pushing the envelope. Today's price was 40.99. I questioned it and they said that prices. went up first of the year. After leaving I found an ad saying Goodyear was offering the same thing for 19 bucks. I feel ripped off. That price is really way too high and I would look elsewhere. Service was ok. Hb read more

Excellent customer service and extremely fast and efficient work. I was there for an oil change and was able to be in and out in under 10 minutes! The folks that work there were very friendly and I'll definitely be returning in the future. read more

Came here to just get a oil change, girl didn't even go over the oils with me she just said "the same as last time?" I said yes so thinking that everything is fine and the only other guy out of 2 people was cashing me out and went over the oil that was selected and he asked if the girl went over the oils with me and I said no and then he proceeded to say said, "you know this is the wrong oil for your car right?" I was like what?! And in my mind I'm thinking they never told me which one is suppose to be good for my car. Never again am I coming to Jiffy Lube, I'll take my car to Honda to get the necessary stuff done on it. read more

Best place in town for an oil change. Fast, don't feel like they try to up sell you for things you don't need, friendly and helpful. Went yesterday with my car - in and out in 20 minutes. Took my daughter's car today - in and out in 15 minutes. These guys are great! read more

I've been coming to this particular location for 10-12 years and have always found it oddly helpful and friendly. They're strangers because of the turnover, but always strain to be friendly and good at their work. I've never found them to mislead. So I keep going back. Maybe they have the same general manager or owner year after year. read more

I do not have a good track record with Jiffy Lubes, but this one is great. Course I always go in the morning during the manager special is so it's never busy. I don't know the name of the guy who checks you in and out, but he is awesome. He is so professional and friendly and really seems to care about him job. Next time I go in, i will get his name and re post. Good place to go when it's manager special time! read more

I always love going to this Jiffy Lube. They do what I ask of them, and they're quick! I never feel pressured to do anything extra.

Cane in as all bays were clearing and turned in my keys. I was the only car when I pulled up, but a man came in demanding his be done first. What does Jiffy Lube do? Does the man's inspection first. Ladies, this isn't the place to get anything done on your car. Having worked in customer service in the auto industry this is pretty sad. read more

Great customer-oriented service. My favorite oil-change place by far. Their facility is clean, and they offer complimentary coffee. Thank you! read more

Excellent customer service. They changed out my blinker light and they did it swiftly and with impeccable service. Black VW Passat. I'm definitely making this my go to place to go from now on. read more

Chito and Harper have been so great on this visit. There were some issues/concerns I had and they both spent the time to explain and TEACH me what happened with my car. They had exceptional customer service and went above and beyond to correct the mistake and make sure I was well informed on the entire process! Will drive the extra 20 minutes to keep coming to this location even though I'm moving across town. read more

Ask for Harper. He always gives great service, knows the coupons that are available and is honest about anything he finds that needs to be addressed or fixed. read more

Visisted this location, on Brodie lane, yesterday for the first time. I was there shortly before they closed and they were very, very courteous and eager to assist me. They took the same time and attention that I have received on previous visits to other locations. No rush whatsoever. I was truly appreciative of their professionalism and the wonderful vacuum job I received also! Will definitely go back! The service was terrific! read more

First off the staff is extremely young. I waited over 2 hours to have someone tell me just by glancing at my vehicle that it would "fail inspection due to heavy tinting." I have had my Infiniti over 4 years and that is the factory tint. They had a mad house of people waiting in the lobby.. So my guess is they didn't want to deal with and inspection on a Sunday. Helpful tip: glance sooner maybe? So I don't waste my entire Sunday. Thanks. read more

Two stars for the guys that work here. They are efficient, friendly and knowledgeable, especially the younger fellow who seems to never be anything less than 100% positive. I took away three stars because it's clear corporate doesn't support them properly. Very hard to get in to get work done. The location is consistently understaffed and turnover appears to be high. I know this because as a business owner, I know what to look for. And the glassdoor.com employee reviews are abysmal. If Austin central office wakes up, this place could be a gold mine. read more

These guys and girls are great. I am in and out in 15-20 mins. All my oil synthetic is changed l, air pressure for tires and all my fluids are toped off. For the price I pay and get my time back its worth it. read more

I been a jiffylube fan for years but I had a real good experience at this location. They were busy but they were friendly and still did their best to move quickly. I would recommend this location to anyone. read more

How on earth can this place stay in business? Three separate times I went there for a State Inspection. First time I was told they were training so they could not do it. Second time I was greeted outside and told they were not doing inspections that day. Third time today, after waiting 10 min. at the glass window, was told they were too busy. Why have a Inspection sign on the building if they don't want to do it? How these Yahoo's stay open I have no idea. Got all 3 of my cars done elsewhere. I'm done with this place. read more

They changed my vehicle's oil in less than 10 minutes and the man I worked with used a promo code to give me a pretty sweet discount for no apparent reason. This is the only place I'll be getting an oil change from now on! read more

Thank you! This location has great customer service. The staff is dependable helpful and trustworthy! Thank you!

Ive quit them. I used them since they opened too. Now they have two people working and it takes an hour and half first thing in the morning. They don't check the maintenance history/schedule at all anymore because no help. Ive given them months to get better. It is not happening so were taking our 4 car business elsewhere. Brodie lane is just as bad too. read more

The staff here is completely incompetent. I drove through the bay and they asked me for my insurance they directed my to park. I waited 30 minutes and did not see my vehicle move. I went to counter and waited 10 minutes for someone to stroll over and ask me what I needed. I inquired as to how much longer it would be and the guy said, "'Oh did they not tell you about the wait?" I had already waited 30 minutes, what is "jiffy" about that? I will not return, very poor customer service. read more

Unbelievably excellent customer service! In and out in less than 10 minutes!! Really great experience! They left my car cleaner than how it went in for service. Absolutely recommend!!! read more

Keifer was extremely polite and helpful. I'm always pleased with the customer service and work at this location. Everyone is so nice! We drive all the way in from Kyle just to go to this location. read more

Called and asked Brian how much the oil change would be, saw the coupon online for $15 off, which makes a basic oil change only $29. When I arrived they greeted me right away, Brian was there and was very friendly. He got the car in right away and told me it would be about an hour wait so I had my fiance pick me up so we could run errands. The car was ready within 45 minutes, they wiped the windows down and vacuumed the interior. The oil change also comes with a free hand car wash from H2O, which I have yet to redeem but luckily it never expires! I think the way they do business here is great. They try to get you in and out fast, the coupons make them cheap/reasonable, and the staff is super friendly. Will definitely bring my car back here. read more