This location needs an experienced manager. They suck big time. The customer service is…read morenonexistent. No sense of urgency. Went in for a replacement brake light, waited only for them to tell me come back tomorrow for a simple 4 min job. The mechanic said he was done for the night and it a was not 7pm. I waited for 90min!!!! How long does it take to pop a brake light in??????

Location is HORRIBLE!! The lack of communication and the lack of urgency is ridiculous. Scheduled…read morean appointment on Thursday 7/23, but had to change the appointment to Wednesday 7/22. I was told to leave the key in the drop box. Called hours later just to be told that no one notified them. My car sat all Wednesday. Thursday is was told about the repairs and that the repairs will be done Friday 7/24. NOPE!! I called and was told that my car wouldn't be done until Monday. Monday 7/27, of course I had to call to get the current status. MY CAR WON'T BE DONE UNTIL TUESDAY!!! DO NOT!!! I REPEAT!! DO NOT TAKE YOUR CAR TO PEP BOYS ON HARFORD RD!!!

Unprofessional manager…read more As I walked into the shop and told him about a scheduled vehicle inspection, the manager said he would help me later. Then, he immediately helped another customer. Then, the manager asked the reason for my arrival-after a 10-minute wait. I told the manager why I was there, explaining I required a "ride-share inspection". The manager acted confused, saying he would perform a "courtesy inspection". I emphasized that this was a "ride-share inspection" scheduled through an app (CarAdvise). The manager became defensive, interrupting my sentences. He refused to take responsibility for the appointment, suggesting I "call CarAdvise". He proceeded to sit down, go on his phone, and ignore my presence for at least 20 minutes. (I am writing this review as I am in the shop.) I would not recommend this location because of the disrespect and lack of professionalism from its manager.

Horrible experience at this location, 7700 Harford Rd. I called this morning to make sure they had…read morewheel lock keys so that I could have my car towed in for tire replacement and they assured me they did. So I had my car towed and when I arrived, the manager told me that they did not have the keys and the call center in the Philippines didn't know what they were talking about, so I had to call, and pay for, a second tow To a local service center who could help.

Jordan at Valvoline in Ballpark road in Bowie MD did a fantastic job with service recommendation.read more

The customer service here is impressive. They are knowledgeable and kind. I appreciate them God…read morebless this company and the men and women who work here. i was at waldorf location by the way. Maurice was assistant manager and amazing

Zero stars if I could…read more On Saturday, we brought a federal government fleet vehicle to this Jiffy Lube location on York Road for a routine oil change. The service receipt listed Kai and Darryl B as the technicians. Monday morning, while turning onto FDA Boulevard en route to Silver Spring ( nearly an hour away), the vehicle experienced a critical failure. Multiple warning lights illuminated simultaneously, and the engine began to smoke. Upon inspection, the vehicle was found to be completely out of oil. This created an immediate safety hazard and left us stranded roadside. We were forced to coordinate alternate transportation via another fleet vehicle to reach our destination, and ultimately had to obtain a loaner vehicle due to the condition of the van. This incident reflects a serious failure in basic service execution and raises significant concerns regarding whether the oil change was properly completed at all. The level of negligence involved placed occupants at risk and could have resulted in severe engine damage. This experience demonstrates a complete lack of quality control and regard for customer safety. I strongly caution others against trusting this location with their vehicle. This matter is being documented and may be escalated further due to the potential liability and safety implications involved.

Really can't complain about a business that does exactly what I am asking them to do without trying…read moreto sell me more. This is what I get when I bring my vehicles to Jiffy Lube for oil changes. Jiffy Lube doesn't require an appointment. A lot of the time I base my visits on driving by and seeing there isn't a line. Usually I am in and out in less than 30 minutes. Jiffy Lube changes my oil, lets me know what else they may have noticed during the change but don't really try to sell me things I wasn't planning on when I came in. This is a far cry from other quick oil change places I've visited in the past. Price wise, Jiffy Lube seems comparable to other businesses in the area that specialize in fast oil changes. I will continue to visit this place for my oil change needs until they give me a reason not to.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

Jack did a great job on my car. Changed battery and cables oil change and recommended someone for…read moreglass. Fantastic job. Thanks Jack Nancy Highly recommend

I needed my new battery (already purchased) installed and some advice about fixing the battery…read morecables after my dad jerry-rigged the wrong battery into my car. Mr. Jack was so kind and helpful when I needed assistance today! His service was prompt, friendly, professional, reasonably-priced, efficient, and just what I needed to get my Jeep back on the road. He even gave me some advice and next steps for maintenance that I really appreciated. Thank you, Jack! Will call again!

Best service in Baltimore.....It was the one stop shop for me got my rear pads front pads and…read morerotors changed less than an hour..... from there He had his wash crew swoop in and get my baby ( Blaze) Super right ! I swear it was well over due and Even more needed ! The dedication and hard work put into my baby was money well spent thanks Tj ,Blake And Melvin ! You guy were awesome and will definitely be back cuz baby is too lit

From the owner: We know the struggle when your car breaks down and you have no one to help you. Don't get ripped of…read moreby towing companies or unfair and untrustworthy mechanics trying to get as much money as possible out of your pockets. If you ever have any problems with your vehicle in the Baltimore area, give us a call and we will be there to assist in no time at all! Our fair prices and friendly certified technicians will get the job done and get you back on the road ASAP. To satisfy our customers-is to keep our customers

Oil change I must say I was surprised to see a female pull up to change my oil this young lady did…read morean excellent job quick and easy oil change I definitely highly recommend and I will be purchasing more services ps I also had a chance to lay back in the comfort of my own home loved it.....

From the owner: When you find yourself in need of immediate help on the road, there's only one name you can trust:…read more4:43 AM Roadside Assistance & Repair , LLC! Your reliable roadside assistance service provider is available 24/7 to provide you with top-notch services and get you back on track in no time. Contact us at 443-522-5607. We offer battery jump starts and replacements, swift flat tire assistance, lockout solutions, and on-the-spot mobile mechanics—convenient repairs including oil changes, brakes, window replacements, and more!

I normally don't do this , but have to warn people about Mr. Tire in Nottingham by the Ihop and…read moreWeis off Belair Road Where do I begin? First of all I had an appointment at 7:30am yet the guy who did the oil change didn't even show up until 8. I also needed to have my wipers replaced and the guy behind the counter first told me that it would be $100 extra and when I told him that was ridiculous, he punched a few more buttons and then told me it would be $50, so I said to go ahead. This was at 8 and by 8:15 they tried to sell me brakes (which had just been replaced last year and the car doesn't get driven that much), so I told them no. By 9am the oil change was done and they were still waiting for the wipers to be delivered from a store 10 minutes away, I decided to give them a little more time but by 9:30, they were still saying they were waiting for the wipers, so I told them to forget it and ring me out. Between the oil change ($75) and ($25)for the oil filter it ended up soaking me for $120 total. Needless to say between the attempts to gouge me for overpriced items, unnecessary repairs and the ridiculous waste of time waiting for a 10 minute delivery, not only will I never go there again but warn others to save themselves

Thanks, Jesus! Mr. Al is back. I just came in for an oil change today. So, the last time I was…read morethere, it was for tires, and I ended up waiting an hour before they opened the building. The thing is, the day before, someone told me I could come in at 8:00 a.m. on Sunday because they had to reschedule my appointment due to being backed up. They don't open until 9 a.m. on Sundays, and I was waiting for about an hour because another guy told me the same thing. If Al had been there, it wouldn't have happened, or he would have given me a discount for the inconvenience. Please keep Al at this location Thank You!