I will tell you that this Jiffy Lube is fantastic. Every single person who works here is nice, friendly, capable, helpful, informative. I can't say enough good things about them. Abdi listened to me, communicated what I had to say to the others and everyone available got eyes on it asap. Genius. I do not mind when I have to have my car fixed or looked at because it means I get to go to Jiffy Lube and that's an OK thing I won't mind using that time at all. And today, added bonus, I met and talked to a nice lady in the waiting room while our cars were being fixed. Win win. read more

I came to this Jiffy Lube location for a Lyft vehicle inspection, which I was charged $20 + tax for. I was told my car was inspected and that I failed only due to needing new tires. I paid, went and purchased brand-new tires, and then returned to the same Jiffy Lube to complete the inspection. After taking my car again, they came back and told me I now needed marker lights and a headlight to pass. This makes it very clear that my vehicle was not fully inspected the first time, even though the inspection fee is supposed to cover checking everything and informing the customer of all issues at once -- not charging, sending you away, and then finding new problems later. When I questioned why these issues were not identified during the first inspection, instead of a professional explanation, multiple employees gathered and became defensive, talking over me instead of addressing a simple and valid concern. I was then told I would have to pay another $20 inspection fee, which is unacceptable considering the incomplete inspection the first time. To make matters worse: I was not provided a Lyft inspection checklist or failure report, which inspection locations are supposed to provide I wasted additional time and had to go to a different shop to complete the inspection properly The overall behavior was unprofessional, and basic customer questions were not handled respectfully This is especially concerning because this same issue has happened to two of my friends at this exact location. They have receipts and will also be posting reviews. It feels like customers are being charged without a proper, thorough inspection being done. I've attached my receipt for reference. If the manager or owner would like to reach out, I am more than willing to walk through the incident in detail. It is also not okay for employees to threaten customers by saying they can be "banned from Lyft" because a technician failed to complete a proper inspection the first time. but i am sure you won't because you only care about $20 that i am paying you. I would not recommend this location for Lyft or Uber inspections. Services Service not listed read more

Jiffy Lube - Auto Repair Near Me - Chicago, Illinois

I've been going to this Jiffy Lube for a couple of years now and usually don't have any issues with the staff or their services but after taking my car in to get the front brakes and rotors replaced literally the very next day I went on a roughly 250 mile road trip and I didn't even reach my destination before my muffler completely rusted off and I had to take it into a another shop and pay another $600+ to get my car back on the road. . I know the muffler was not something they fixed at all but they had my car on a lift and I did not hit any big pot holes or anything on this trip so I refuse to believe that no one (had to be 3-5 mechanics in the shop) saw the rusted muffler and saw that it was in danger of rusting through. I even called the shop and asked to confirm if there was any additional notes that weren't on my invoice and they told me there wasn't. I'm sorry but it's just not good customer service as a car service center to not inform a customer if an issue that could seriously affect their car and it's ability to function is not addressed even if they aren't able to fix it themselves and benefit monetarily. I know jiffy lube is known for their speed of service but it only takes an additional minute to see a problem like a muffler and inform a customer that it needs to be addressed by another repair shop ASAP. read more

UPDATE.. they fixed it! I appreciate the hard work they did to correct the problem! I once brought them my vehicle and they referred me to a shop that I thought was very helpful and affordable! So I was so confused why they would write me off! But now I'm happy and so i corrected my review! read more

Been bringing my car here for years. The attendants are usually very friendly and helpful. They are not pushy at all and I feel confident bringing my car here. On this visit I brought my car for a routine oil change. I had to wait about 20 minutes for my car to be serviced, most times I come I'm lucky and I usually don't have a wait. But the wait isn't bad they got to my car right away. The only downside was that a friendly mouse kept appearing in the waiting room which was very unsettling. Otherwise I've had no bad experiences here. read more

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Today I went to jiffy lube on 103rd Kedzie Chicago Illinois. This team was the nicest I have seen in awhile. I am telling the whole team ... thank you especially to James who was very clean shaven and informative .... A big congrats for the great job you all did very pleased A very Satisfied Customer read more

This place is outstanding due to the staff! Always fast and courteous service. Employees very knowledgeable and willing to address questions patiently. On my last visit they were so honest as to tell me my service wasn't due and and I could put it off. This was even though they weren't extremely busy. They still topped off my fluids and took care of my tires. They answered all my questions pleasantly. I have never had a bad experience at this location. I highly recommend! read more

This is one of my favorite jiffy lubes. They get you in and out quickly. And customer service is amongst the best I've ever had. All staff members are very informative and very knowledgeable! They are very kind and always address any service you request is taking care of as well as what you may need. It's great value and you get good bang for your buck. You can also always use a coupon to save money. I will definitely be back read more

BE CAREFUL, they are the worst and all game for money, if you go for oil change, they ll come up with atleast 1or 2 findings which most probably would be wipers and AC/air filter change and they charged me 10$ saying that we replaced a bulb in the left blinker without even asking me first, I also wonder if they run the diagnostics which in most service centers is free, MOST IMPORTANTLY never go there for UBER/LYFT inspection they make stupid recommendations if you don't comply they ll fail the test, which most probably would be the things I already mentioned above and TIRE change for sure. I mean who says inspection is 20$ PASS or FAIL ??? No one I went to so far for inspection said that, I should have walked away but was in rush so ...They have already been trained for this kind of stuff, I went to other places recommended and cleared the inspection. I hope the management or head will take this seriously. SO BEWARE, READ ALL THE REVIEWS. I am never going back there. This review is only for Jiffy Lube on N western/Pratt. Thanks and stay safe read more

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The last time I had an inspection for an Uber at your place, your employee didn't give me a pass for UBER again. This employee drove a Toyota Camry car, annoyed me and cynically smiled at me. I duly paid about 20 dollars for nothing and, so ridiculed by your worker, I went to another service where I immediately received a certificate for passing for UBER. Since then, I've been avoiding your service because some of your employees are racist and look to make fun of customers. It depends on how they like it, not on the correctness of the vehicle. Soon I'm going to put this case on Google about your unprofessionalism and ridiculous customers! read more

UPDATE 3:35 PM: Now the vehicle initially "failed" because, at first, it was the tire depth measurement. Then it was because the tire was bad... so they say. Neither of these (non)issues were brought to my attention while I was there, but the initial issue has been resolved, but I'm still going to leave this review up for now. This should not have happened. UPDATE 2:08PM: Just got a call from Robert at this location. He wants me to bring the vehicle back so he can take a look at it himself. I'll update when that happens. If you want an Uber or a Lyft inspection, this is not the place to do it. Came in today for an oil change and Uber inspection. Oil change went fine, but this location FAILED my Uber inspection because of...get this...my right wiper blade. They told me that it "wasn't cleaning the window properly". I call BS. In the photo below, which was taken a few minutes after leaving and after using my wipers and fluid, you can see that the window is cleaned perfectly. CLEANED. PERFECTLY. This was obviously an attempt to try and scam money off of me - because they charge you for an inspection plus tax whether it's pass or fail - and they decide who passes and who fails. The person that handed me back my keys was even shocked at that, asking me to run my wipers and spray fluid on the windshield so he could see for himself. Couldn't believe it but he was powerless to do anything about it. You best believe I won't be coming back here, for any reason. read more

Jiffy Lube - The right side windshield, which this location said "the wiper blade was not cleaning." Looks clean to me. - Auto Repair Near Me - Chicago, Illinois

I'm absolutely livid. On July 3, 2022 I brought my car here and got an oil change before the holiday. Almost immediately, my check engine light came on and is showing issues with engine components. I went to my mechanic and they are doing a second oil change, as they believe that the wrong oil may have been used. They also stated that the car may have been turned on erroneously during the oil change, before it was refilled. Huge, huge mess less than 3 days after the oil change!!! Should be -5 stars. read more

These guys are always quick and professional! They always remind you of their current coupons as well to save you a pretty penny! Keep up the great work guys!! read more

Jiffy Lube - Just conveniently waiting for my oil change in my car! - Auto Repair Near Me - Chicago, Illinois

Professional, courteous, straightforward, speedy, good attention to detail. Impressed!

Fast, courtesy, and affordable- basically the trifecta of what you are looking for in auto service. As a bonus when I went they didn't even try to upswell me. They ran their diagnostics and they just needed what my card needed. Same with our other car. read more

My roof is leaking, possibly a sunroof blockage, the drainage holes is it possible cause, they didn't charge me one penny to blast air in the range drainage holes in case that was the problem because sometimes your sunroof can cause your roof leak because of a blockage on the drainage holes And they spent more than a half an hour helping me out without charging me a penny. Victor, Ivan and. Abdell, apologies if I got it wrong, we're so accommodating and helpful, then knew my situation and they decided to help me out, me and my dog park. Since we are living in my car for almost 2 months now life is a bit harsh, especially in the summertime when it rains and there isn't a tree big enough to keep the sunroof from leaking so I hope this helps and even if it isn't the problem I want to thank these guys 1000 times for being so kind and helpful . They didn't have to do it, but I recommend you go there because they are some great guys. read more

I have had very good experiences at this JL location. There are people working here who have been here for a while, which in and of itself is a good sign. I have had them perform several maintenance necessities for my vintage Benz with fantastic success. I will continue to visit this location whenever something needs maintenance. read more

This place is a scam. They tell you one thin and change do something else. Always try to up charge you for something you don't need. And do not honor valid Jiffy Lube coupons...because they said "they are not participating" bull s^*t I would stay away for this crappy place read more

I have been going to this jiffy lube for a long time. They do a good job and are always helpful. But recently they don't do the curiosity sweeping of the car. I'm very disappointed in this. I would give it a 4, but it just rubbed me wrong because I wanted to see if they would sweep the inside of the car. It seems like their little helpers and too helpful. I may have to explore going somewhere else. read more

I was due for an oil change and Jiffy Lube solved my problem! I called this location first before I went in to get a price check. The price was fair compared to nearby locations. The gentleman on the phone also mentioned a slot would be available in the next 8- 10 mins. Once I was there, I was upsold to a premium blend of oil for a bit more. My service guy was cool. Overall I can see myself back if needed. read more

An overdue oil change led me here. Josh greeted me right away and before my coffee was brewed, my car is already being serviced. He didn't try to sell me anything I don't need and was very friendly and professional. They changed the oil in a jiffy! I was able to go about my day in less than 20 minutes. It was a very pleasant experience. Thank you, Josh!! read more

Jiffy Lube - Auto Repair Near Me - Chicago, Illinois

I come to this location quit often for maintenance on my vehicle. the employees are phenomenal!! here in this location Luis your GM is very professional, he communicates and he listens he is very compassionate about his job his customer service is excellent he goes above and beyond to make sure I have a good experience every time thanks again Luis and your employees for all that you do read more

I went to this particular Jiffy Lube without appointment for an oil change. Initially I was told there wild be a 30 minute wait for service. However, that was dwindled down to maybe 15 minutes. Prior to the oil change, I was very well informed of my vehicles needs other than oil change and was not pressured to elect any additional services should I not be able to do so. Further, there was no "up-sale" to any other "routine maintenance needs per the manufacturer", something that happens often if not all the time at the dealer. They accepted and applied a $10 coupon and the entire cost for services was exceptionally reasonable. Staff were kind, friendly, courteous, and professional. A very special acknowledgement to the "manager?" Arba (?) who was excellent. This young man should provide classes or at least role model for every other service industry as to how to interact with the public. Exceptional. I will indeed make this Jiffy Lube location my regular service provider! read more

The team at this location was extremely helpful and thorough on 10/26/18. A lot of mechanics and auto shops don't treat women as respectfully as they should or include them in decisions. The team here brought me out to the car several times and went above and beyond what I came in for. They did not charge me an arm and a leg for it either, price was reasonable and they taught me how to fix something in the future. In addition to the oil change they fixed my radio that had been disconnected for six months and showed me how to do it. I will be back to this location in particular. Thanks read more

Too good to be true. The next time I brought my car in something happened to the tire later that day. And they replaced all of my front lights with very dull bulbs- one light went out not even two months later and they charged me to replace it because lights aren't covered under warranty. I take my cars elsewhere now. read more

Where do I start the location on 6750 n western chgo IL 60645. They are incompetent by not securing oil plug to prevent oil from leaking and causing engine damage of $3200. Then lie about who's who from manager to mechanic. Then not taking accountable for their screw up. And corporate don't even recognize these wanna bee's. I warn anyone taking their car to them. Don't' you will regret it.....just read their reviews you'll see....awful. I have to pursue other action to hold Them responsible... in order to post this you have to choose a star..they don't get no damn star. Thumbs down. They suck..... read more

They are the only place that knows how to change a headlight in your car. And they do wick and friendly. I will always come to this location! read more

Josh was nice and I was out in less than 20 min. I was explaining what i had gone through with a competitor and he listened intently and was empathetic. I would return read more

Jiffy Lube - Not too long a wait today! - Auto Repair Near Me - Chicago, Illinois

I can think of a million things I'd rather do than get an oil change. However, my wait was less than estimated (I was told 20-25 minutes), it was more like 10-15. The service was done quickly and the staff were kind, likable, and knowledgable. This was likely my 3rd visit over the years, always a good experience. read more

These guys were great today. Went in for an oil change. It was super busy but they were calm, efficient and helpful - giving me details about my next oil change, tire rotation and both air filters. This should be standard but rarely do I get such great service. And the lobby is clean read more

I love these guys, been going there 5 years now same car. Started with Marco, then Josh. All the men working here are very knowledgeable very polite and mindful. Wouldn't go anywhere else for minor repairs & maintenance read more

I would give this location 7 stars if I could. I have been there a few times for various car services and EVERY TIME the staff has been friendly, courteous, and efficient. I am always greeted right away and made aware of the wait time. On my recent visit, Robert was the one who helped me and he was great!! he was kind and quick! Fortunately this location is close to where I live, however, even if it wasn't I would still choose this particular Jiffy Lube location (Pratt & Western) for my car service needs because of my previous experiences with them!! read more

Was really happy with the service. My wife came yo this shop about a month and a half ago to get an oil change and when they checked the car they found some services that were needed to take care of. At that time we weren't able to financially to take care of everything. On Friday when I went to do a oil change I asked them to pull up the services needed from last time. The mechanic told me if I take care of most of the services he will give me a significant discount. My care was out after 20 minuets. read more

This place sets the gold standard in car service and customer service. The entire staff is polite and professional on a consistent basis. The place is clean and it's obvious they have systems in place and use them, as the customer experience is very efficient. They always have fresh coffee and magazines in the waiting area, which is nice, even though I can't drink coffee and I'm usually looking at my phone while I'm waiting. The work I've needed has always been done quickly and prices are fair/competitive plus, who doesn't love the coupons they send out on a regular basis? This is the first place I think of whenever I need anything for my car, and I highly recommend them! read more

Fast service and you can use coupons all the time,they will always recommend you more service but not too pushy,also for uber and Lyft drivers they honor the discount read more

Today, July 30, I arrived to change the brakes on my car, I put the parts in, 2 hours later they tell me that none of the parts I bought are correct, what a bad service from their staff who did not even want to try to help me and decided that I wasn't going to do my job read more

-Friendly, knowledgeable, and fast staff -Decent prices, don't be afraid haggle -ALWAYS use a coupon read more

By far the quickest and most pleasant lube job I ever got, and the oil change ain't bad either! Ok, bad joke. This was my first time using Jiffy for an oil change. I wasn't expecting much and since I went on a Saturday morning I was expecting to wait for a while, especially after I saw there were numerous vehicles already in the shop. When I entered I was greeted warmly - a first for a car shop. They took my car in right away and pulled it into the shop just as another car was being pulled out. 12 minutes later I was paying my bill. My oil was changed, fluids topped off, floors vacuumed and windows washed. By the time I finished paying my bill my car was waiting for me outside, they walked me out, and opened the door for me (being male I am unaccustomed to having doors opened for me - a nice gesture). Pretty efficient and definitely the quickest oil change I've ever experienced. Highly recommend it, I'll be back for sure. read more

This is a typical pushy oil change place that makes you feel like you know nothing about proper car maintenance. While that is probably true do I need to feel like it :-) My main problem with this place is price and the staff. I went in here to get my back windshield wiper replaced, for the heck of it I thought I'd get my front ones replaced as well since they were showing a little bit of wear. My back one was obviously falling a part and the wiper was literally falling off. I told them I wanted both the front and back replaced and went in and sat down. I must mention that after about 10 mins they came in and wanted my oil changed and said it would be a good idea since I was 300 miles from my 3,000 scheduled miles. My car is an '08 and can easily go 5,000 or 6,000 between changes per the owners manual. But would a place like this mention that? No. I've had my oil changed here before and its tough to get out of there for under $40 which is a total rip. Even with there half a$$ vacuum job. About 20 minutes goes by and the guy comes in and says I'm ready to go. I get up to pay and just before I do he tells me that they don't have the back windshield wiper so they just replaced the fronts. You think when he came in about the oil change he could have told me about this. If he had told me that before I would have never got the front ones replaced by them and he seemed to know that. Since they already replaced it it was too late. My total was $45. I have one larger blade, but both could easily by purchased at autozone for $20. They aren't even great wipers. I would never go to this place again. There is a place down the street called Fair Muffler. I am not usually a fan of mom and pop type oil change places, but this guy is really nice and is no BS. I got my oil change here and he actually told me that I could go 5,000 miles between changes. How refreshing, someone who actually isn't full of it. read more

Was driving by on some errands today and since the beater was overdue for an oil change and the bays looked empty, I pulled in. Like most people, I've been burned along the way by bad mechanics, so I kind of held my breath and hoped for the best. Ian and David were terrific. They told me what I needed-- and what I didn't. I fell completely confident in their integrity and competence. They were friendly, the service was quick and the guilt about being overdue for the oil change is gone. Voila. This location is a little out of the way for me, but I'll be back and continue to come back as long as the service is as good as it was today. Wish there were more like these guys out there. When you're car's old like mine is, you need only the best! read more