I am so upset on this MEMORIAL DAY weekend. I sent my 16 y/o to this location for an oil change on…read morehis Toyota Corolla. We are a VETERAN family and I have been told several times that it's noted in our account. My 16 y/o was recommended the most expensive option and told he needed several additions to his service. He was quoted well over $100 for a Corolla. I called and spoke to someone and asked for the least expensive oil change and thats it. I was told that he would need his veterans ID. I told the gentleman that all of us meaning, three other cars bring our cars there and if I did not have the ID it's always been noted in the account. He said that was not sufficient and did not offer or mention the additional coupons that I found online after my son left. Fine, I understand that anyone can come in and say they are a veteran. But as I stated, I have been told several times that it's been noted in the account. Most reputable businesses will offer the coupon that they have and this also was not offered. This location just lost four cars. I am aware that in the grand scheme of things for cars means nothing to this business. But I will be informing all of the veteran communities as well as the other community organizations in the Cypress area. Happy Memorial Day.

The Manager Storm is amazing and leads her team very well. Amazing, fast service and pays attention…read moreto detail. I was in and out very quickly. Full confidence that the job was done right. I'll drive back to this location specifical for the top tier service the manager provided.

Awesome alternative to the Dealership! Clean facility and terrific customer service! I come back…read moreeach time and always receive consistent service! 5/28/2019- CBA did it again! I walked out to my vehicle after grocery shopping on Memorial Day to a car that would not start. I got the vehicle home after a tow service jumped the battery. It was wishful thinking that CBA was open on a Holiday- this morning they called realizing I tried to call yesterday and asked 'We saw you called- how can we help?' Needless to say they got me back on the road all within an early morning with the most excellent customer service at a great price! You just don't find this level of service anymore!! Thanks CBA Crew!!

Didn't do the work I ask for , and tried to tell me I need a couple of things done. I give them an…read moreF- trying to get over on me. You need to clean up your business.

Inquired about getting my spark plugs replaced and communication went very well. I ended up setting…read morean appointment and got it replaced through Happy H Karz. Customer service was exceptional. Not once did the rep not try to sell me on anything and was very upfront with me and walk in customers. I Ended up getting a quote for some maintenance on my wife's car that is due coming up and plan on taking it in next week. Good service and honesty is hard to come by nowadays and I'm glad I found it at Happy H Karz.

Happy H Karz is amazing!!! I took my jeep to 2 other mechanics before finding them and they fixed…read morethe issue in a day! Can't say enough good things and will continue to use them. Thank you!!!

I came in with a nail in my tire and unfortunately it wasn't repairable. They were honest and…read moreupfront about the bad news, but immediately offered a solution. They were able to order the exact same tire at a very fair price, and the customer service throughout the process was amazing. They moved quickly, ordered and installed the tire, and made sure everything was done in time for me to get back to Austin for an important meeting. Professional, efficient, and genuinely helpful. I really appreciated how easy they made a stressful situation. Highly recommend Street Service Tire and Auto Repair.

Truly five star experience at Service Street. I stopped in on a Tuesday morning, midway through a…read morecross-country roadtrip with a newfound nail in my tire. The boys at this location were quick to help me, taking my vehicle up for a quick inspection of the tire. It turned out to be a slow leak, in a repairable area, so within 20 minutes, I was patched up and on my way. The cost was well within my expectations, and I would go out of my way to stop by again with any issues I might have with my car. Quick, easy, and friendly!

I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

First time here. The workers were nice but pretty careless. My biggest issue was the girl who was…read moreputting in my oil spilt all over my engine. And since they use pumps to put the oil it wasn't just a little spill either it was a big splash. They weren't even transparent about it, almost like they wanted to hide it. We asked the other worker to confirm what happened and he said she wiped it up. Come home and look under the hood and it's a hot mess. You don't spill oil all over the engine and just assume wiping it up is gonna be safe. My husband had to buy degreaser and take it to another shop to have them inspect that it was safe to drive. The guy who initiated the process didn't even ask to confirm my name or info. He just assumed my car was under whatever previous owner had already had an account with them. A simple question to confirm name would have made the paying process much more easier later. The only person here that helped the most was Joe, who did my inspection and changed the previous owner's account information to mine. I am livid about this experience, and we will never go back. Please be observant of what they are doing with your vehicles. Spilling oil all over your engine and in crevices you can't see is not okay.

Great experience coming here. There are quite the amount of oil change places that offer a "quick"…read moreoil change. What I like about this place is that they check other things to and you know they do. Like lights, tires, and anything else within their services. I've gone to other places but they supposedly check but they never tell me to turn my lights on, if I want them to check air pressure, or check A/C items. The worker Johan was very helpful and friendly during the process. The prices are a tad bit lower than other oil place changes and they have coupons on their website to use. Great place !

AMAZING service! Very attentive and welcoming staff, had not cleaned it in a few months and they…read moreleft it spotless. With children the car had food and stains everywhere, will definitely be coming back! This is what I'm talking about bang for your buck.

Service here suck .... Here for 30 minutes and service starts working on the car behind me....read more

Terrance hooked it uppp!…read more I had the BEST experience getting my tires--he was super friendly, helpful, and responsive from start to finish. I literally thought his shop was 4 hours away ‍ and he still took the time to guide me and help me find the right location. That kind of customer service is rare! He made the whole process easy, stress-free, and actually enjoyable. If you need tires, don't even think twice--go see Terrance. You'll be taken care of! 10/10 recommend

Went there last time for a Wheel Balance they did a great Job Going today for a wheel alignment To…read moremake sure I am good

Took my car there for an oil change. I was greeted right away and offered bottled water or soda to…read moredrink while they completed the service. They were able to get my car finished within 30 minutes and their price was in-line with other service companies. I will return for my next service.

Incredible experience at this brand new quick lube facility. The oil and change was very quick and…read morehigh quality. The staff and owner were extremely professional, polite and trustworthy. Highly recommend this business if looking for a quality quick lube in Cypress TX

I genuinely cannot say enough good things about this establishment. My first encounter with them…read morewas probably around six months ago, where the store manager went out of his way to help me and the kindness that he showed brought me back Today I popped in for a quick inspection. The staff was friendly and helpful and made this interaction perfect. I am happy to have found a local shop that I can trust. You have my business and I will continue to comeback. PS they had fresh cookies and popcorn out on their coffee bar at 8 am

This is the best place around for oil changes, inspections and some repairs. They have self serve…read morepopcorn, cokes and coffee while you wait and they are very friendly and courteous.