I come and get my oil changes here. I have AARP and they offer a nice discount at this location…read more I've been here four or five times already. All the guys are really nice. On my last few visits, Selly was my technician. He makes the experience very pleasant. Explains everything very thoroughly. They do check if your car needs other services. It's not a very hard sell. Which I like. I don't feel pressured. I'm usually in and out within 20 to 25 minutes.

Wow they're usually pretty good here. The guys were all screwing around today June 11 @445pm. They…read morejust checked off "good" for safety checks and maintenance and checked that for my windshield wipers without even looking at them. I had to call the service guys out on it "hey, so..you're just checking a box that it's good and not even checking my car?" The guy "oh did you want them replaced then? I'm just going by what the guys tell me" What the hell...Well, this is the last time I'm coming here for my car and for my own safety.

I'm updating this review because the business response is misleading…read more I have a voicemail from Steve clearly stating that they did not want to get involved with my vehicle because another shop had already worked on it and he did not want me to possibly "get upset at them too." That was the exact reasoning given. This was not about warranty. It was not about saving me money. I was fully prepared to pay for an inspection or any necessary correction. I was simply asking for a professional second opinion. If a shop refuses work because they're concerned a customer might "get upset," that raises serious questions about confidence in their own work. A reputable shop stands behind its skills and diagnoses issues regardless of who previously touched the vehicle. Changing the explanation publicly after the fact does not reflect well. I stand by what I said. I had a very disappointing experience at Automotive Instincts in Northridge. I called and spoke with Steve about looking at my car after another shop had worked on it, and he basically told me they didn't want to touch it because another shop already did the work. His reasoning was that he didn't want me to "get upset at them too." That makes absolutely no sense. As a customer, I'm simply looking for a professional second opinion or proper correction if something wasn't done right. Refusing to even inspect the vehicle just because another shop previously worked on it feels unprofessional and dismissive. Cars get worked on by multiple shops all the time -- that's normal. Turning someone away out of fear of a bad review instead of standing behind your own skills says a lot. Very disappointing customer service. I expected more professionalism and confidence from a shop with such high ratings.

This is the second service that I drove across the county for. They earn those high ratings! Clear…read moreexplanations and expectations. Efficient and focused. I appreciated the AAA discount and free shuttle to/from nearby cafes while waiting. Owner Steve is excellent, an expert mechanic with decades of Honda know-how; he sets an easy tone of integrity that trickles down to all his friendly staff. Can't recommend them enough for your high ticket repairs. Thank you kindly, Automotive Instincts, for a great experience! :)

Found this place on Yelp and very satisfied. My mom needed a smog check and I called and Tony said…read moreto come down. They have good prices and very exceptional service. He was very personable and good personality. He told us to sit inside with good AC and restroom for their customers. Also, they have coffee and vending machine for drinks. Good location and convenient!!! I highly recommend this place for smog and they do other services. -Marshay D.

Walked in to get a smog check and was helped right away. it was quick and easy and competively…read morepriced. The guy behind the counter was cool. He seemed to genuinely care about customers experiences. I'll be going back.

I have a 17' Nissan Rogue Sport and for the past 15k miles, i've had a stiff ride which became…read moreharsher every 5k miles (worn lower control arms and struts). After reading through Mike's yelp reviews, I reached out to diagnose my car's suspension and eventually felt comfortable to commit with the repair. Mike is personable, honest, and caring. I will definitely come back for future maintenance.

The THREE BEST WORDS you can hear:…read more AN HONEST MECHANIC!!! Mike is a super nice guy who knows his stuff, does pretty much everything your car could need, and gives you pricing up front! Highly recommended!!!

Joe was great!!! And I received honest feedback on my car! Thank you for the excellent customer…read moreservice

They did an excellent job finding a solution for my tire issue. They were very affordable, fast…read moreand friendly.

I've had two positive experiences with this location. I've heard about JLs trying to sell you more…read morethan just a oil change, and they do, but it was not high pressure at all. I ended up with just the oil change and was happy with the service.

Excellent location the gentleman who worked on my Car was Joe -He is thorough, friendly and…read moreprofessional. Did the 15 minute oil change which actually took about 25 minutes no big deal you just sit in your car while it happens Also I found a coupon on line through their website ($15 off) so it was a pretty good deal - just over $105 I recommend coming here, especially if you're in a rush and don't wanna wait all day - I'm came early in the morning on a Saturday - I only waited about 10 minutes Not sure about how long you'd have to wait during the daytime Thanks, to Joe

They were communicative and quick to help me address the check engine light in my car. I…read moreappreciated the text messages to check in as they ran diagnosticians on my car, and the pricing was upfront. I'll be back again if I have other car issues in the future!

I am disappointed with this shop. I went after seeing good reviews.Although, I like the customer…read moreservice from owner and the technician. I went in for transmission fluid change earlier in February in my Toyota Camry 2018. I bought OEM Toyota transmission fluid and asked Joe to help do drain and fill.The drain and fill was completed. After that there was a rough driving issues started. I went back to show my car to joe and he drove the car he told me he don't see any issues. I wanted him to check transmission fluid port on if there is low transmission fluid he didn't agree and told me I might be overthinking. I went to different mechanic in April and he checked. I paid $100 to reopen the port for transmission fluid and what we saw was no fluid came out from the primary port. He added 0.5 quarters left. The issues I have had for rough idle and need to have higher RPM on slope went away completely.According to him you have to keep the car running when you drain the fluid and you need to have it at the right temperature he said the drain and fill wasn't done correctly that's why there was still room for fluid. The viscosity of the fluid makes a difference in how much you can fill and drain. He double checked for leakage and there were no leaks either. When I went to joe and asked about don't you have to keep car warm to see if temperature is right? He said you only do it when there is a leak. I don't think Joe knew enough about mechanics of New car. I wasn't overthinking when I went to ask Joe for help and asked to recheck the transmission fluid. I paid $260 for labor only( $160 to Joe and $100 to another mechanic) for same job. It's really absurd. Overall this could have damaged my transmission. I think for future the customer advise should be taken seriously. I know my car well so I know when it's not acting good. I have been driving it from 10 years.

I highly recommend John and the excellent service provided to me on many occasions. For me, this…read moreis my dream auto shop, where efficiency combined with kindness rules. As well as Affordability. What more could you ask for? Extremely Satisfied! Thank you John. Grateful for you. Blessed. Sincerely, Marsha Marcus 8186187184 Certified Covered California Agent Life and Health Agent AFLAC WK970 0H43994

Best shop in town. Great service and pricing and speed of work. Turn around is incredible.read more

Great experience from the first phone call to picking up my vehicle…read more Robert, Dean, Alex were all friendly, professional, and efficient. I was very impressed with your entire facility and will use you for all my vehicle issues, thank you.

I took my Tesla model 3 to get an estimate for Tire rotation and Cabin Air Filter replacement. The…read moreservice writer gave me a charge of $317.04. Tesla Service Center estimate was $155.40 for the same scope of work. This is really confusing. P.S. Just as I was leaving office the service writer said the charge includes a free complete vehicle inspection. I am sure lot of people are aware the inspection means they are bound find whole list of issues needing immediate repair. By the way I will be using Tesla Mobile Service at my home for this job.

After initially walking in to ask if they had any availability, I was given a 4pm time slot for…read moresame day inspection of my vehicle. Arrived a little earlier and was greeted and checked in by Natalie. After explaining that the vehicle pulls to the left after a tire rotation was told to sit in their waiting area, and after a few minutes of waiting was walked through and given a very thorough explanation of the condition of my tires and what next steps could be taken. Would absolutely recommend Natalie after the care and consideration she took on keeping me updated on the vehicle. All while keeping up excellent customer service to other appointments, both in person and on the phone. I would suggest calling and scheduling an appointment ahead of time but other than that, it was a good overall experience.

This is an HONEST auto place. I'm a customer for life. I found this place years ago when I needed…read moreto change a light bulb in my headlight. All three places I went to said it'd be $500+ because they need to remove my front bumper to replace a lightbulb. Larry changed my bulb for $30. He told me "Lexus wouldn't make a car requiring you to remove a bumper for a light bulb." I've trusted him ever since. I do all my oil changes here. And I just had another GREAT experience today with Natalie, Raquel and Rubio. My car started making weird noises last week, so my dad replaced my serpentine belt. But it was still making some weird sounds the day I got it back so I took it to Firestone. Natalie kept my car to try recreating the sound. She couldn't. She told me the sound I heard was my new belt just adjusting itself, and didn't charge me anything. This is why I trust them. They don't make stuff up. They're not money driven. They care about creating lasting relationships with clients. Natalie -- I adore you! I'm so happy I found you.