My son purchased a headlight he needed for his car at an auto parts store. They recommended he go…read moreto Brakes Plus close by to have it installed. He got to Brakes Plus and was told by an employee that it was a "difficult" light to install so they'd need to put the car up on the lift, possibly need to take the bumper off, and it would cost 100.00. He couldn't afford it, declined, and tried Wal-Mart across the street. He asked the same thing to the employee at Wal-Mart and in a matter of minutes the headlight was installed. Free of charge. How unfortunate that anyone at Brakes Plus would try and take advantage of a young man. We will never go back there again. I'd give zero stars if that was an option.

From the owner: Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building…read morerelationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Omaha today.

Extremely Frustrating - Refusing to Take Responsibility for Alignment…read more I took my 2010 Mazda 3 to Firestone for an alignment, and since then, my car has been pulling and yanking dangerously. When I spoke to the store manager about it, he immediately said it wasn't the alignment and claimed the problem was my "steering pump." My car doesn't even have a steering pump, so that explanation makes no sense. I called Firestone corporate to explain the situation, hoping they would at least have the store inspect my car to figure out what's going on, but the store still refuses to look at it without charging me. I paid $145 for an alignment that has caused issues, and now I'm being told I have to pay again just to have them check their own work. This has been incredibly frustrating. I expected professional service and accountability, but instead, I'm met with incorrect information and unwillingness to address a clear problem caused by their service. This is not just poor customer service -- it's unsafe. I expected Firestone to stand behind their work, but instead, I'm left with a dangerous car and no support.

Overall, a very good experience. Called in and easily made an appointment. I find making an…read moreappointment online is not dependable so I always call. When I arrived they got to my car right away for an oil change. Everyone is responsive and friendly. The store was clean. In my opinion this was one of my better visits to a Firestone in the Omaha metro area. I would come back to this store in the future.

I had been needing new tires for over a year and finally broke down and started shopping around…read moreonline. I checked prices at Walmart, Costco, the Toyota dealership and Tires Plus, and for the quality, Tires Plus by far had the best price (they were running a sale and it ended up being almost $70 cheaper than Walmart for a set of 4, good quality tires). I was able to shop around online, compare tires/prices, make my selection, and after seeing an estimate of what my total cost would be for the tires and installation (AKA no hidden fees), schedule my appointment online. I made an appointment on a Wednesday for 6 pm that Friday. I ended up being early by about 30 minutes and they had no problem getting me in right away. The woman at the front desk was very friendly and, most importantly, the bill I got was exactly what the online estimate had been, down to the penny. They offered me a warranty, which I declined, and that was the end of that. I didn't feel pressured to buy the warranty or any other unnecessary services or upgrades. The annoying sales tactics at a lot of car places is a huge pet peeve of mine, so they get major bonus points for not engaging it that. Since they close at 7 pm, I anticipated that I would drop my car off and pick it up the following day. When I went to confirm this with the woman at the front counter, she stated they had planned on getting it done that night, but I could pick it up the next day if I preferred. My husband and I decided to wait and just hung out in the area for an hour and a half. We called to check the status after about an hour (we were still really skeptical they were going to be able to install the tires in an hour and 15 minutes) and were told it would be ready around 7. We arrived at 7 and it was done within 5 minutes, which actually meant the mechanic and front desk woman stayed a little late to accommodate us. I have been driving on the tires for a few weeks and am very happy with the quality of the tires and have had no issues thus far. If you are shopping for new tires or need any other car services they offer, I would definitely recommend this place. Good quality and great service!

Tried upselling every customer who came through made me wait 2hrs to tell me they "couldn't" repair…read moremy tire cause of store policy as well as $45 for a patch is terrible I've never heard anything good from here I'd just go to somewhere nearby tons of good shops that'll do it for free or more conveniently

tristan and jake were so kind, patient and knowledgeable. they answered all of my questions and i…read morefelt 100% confident in them and their team. their communication was great and the service was fast and simple. i am very grateful!

Went in for a routine check/ oil change…read more Had to wait about an hour and a half so I walked to a coffee shop near by. They promptly called when it was done and it was a good price. Didn't feel like they were trying to oversell me!

I had a a very stressful week when my car broke down and tail it to several places to get an…read moreestimate I called the Tuffy and told them the situation and they told me to bring my car in and did a free estimate for me that took an hour and a half which is a great time compared to some other places They diagnose the problem and told me the estimate I had them call me at times when I was asleep, and I called a couple times out of just sheer panic, a little bit more than I should've I know lol Brendan was the one that helped me and not only was he patient and kind the whole time, he was also honest They told me instead of where they thought maybe oil was leaking, ran a diagnostic to see how it was leaking, and fixed it correctly They also filled up my windshield fluid without me asking because I was out I know it's like a six dollar fee but I really appreciated that I will definitely be going back to them in the future

So, my car broke down, and it looked like it was going to be a fuel pump. I had it towed to tuffys…read more I told them what I believe to be the problem. They called me and said it was going to be 1400$. I thought that was a bit high, but oh well. They then said they were going to save me almost 1000$ and it wasn't the fuel pump. It was a drive belt.I was elated to save $$$$. Go get the car and it originally won't start. What!??! We got it going and it lasted a week, then same old story as before. I called them and they said that they didn't fix the problem but the drive belt that they fixed was a maintenance issue! They would be happy to tow in my car and fix the fuel pump but they has the 1400$ estimate and they were sticking to that price! Crooks! I will never be back!

WORST EXPERIENCE! 2 weeks after getting a "premium complete…read morerear break service" which was extra on top of the cost of rotors and breaks, I discovered my parking breaks did not work. (My trucks parking breaks would need adjusted to new rotors). I was told to bring it in and they would take a look. I was then quoted a price for parts AND labor for new parking breaks. I then spoke with a manager as one would assume this is covered in a COMPLETE rear break service that was already paid for. Well, it should be relabeled as partial break service as 3 hours later and not hearing back from the manager I called and he informed me that his regional manager said all he could do to make it right was cover the labor. I asked how much just the parts would be and it was more than what they originally quoted me to begin with!! The only "good" thing about this was I later discovered the break job they did do, had hardware incorrectly installed. Which would have created issues down the road! I would not trust them!!!!

I do not often write reviews, but Brakes Plus in Village Point is deserving of my time to do so. I…read morehave a collection of Classic Mercedes-Benz vehicles, and while I was turned away by numerous other service centers when trying to have 'basic' work completed on my 1975 450SL Roadster - the Brakes Plus team was more than happy to help me both diagnose and perform both general maintenance and a few various repairs which were needed. I worked with Jake, and his years of experience in regard to transmission/differential work left me extremely confident. Their Master mechanic took the time to inspect the ENTIRE vehicle, did NOT try to upsell me, and was completely transparent as to the work which he recommended be completed. Moving forward, this is the only shop in the Elkhorn area which I will trust with my vehicles.

I had them look at my kids vehicle after another shop said they wouldn't work on it cause it would…read morebe $5000.00 plus to repair and they didn't have the time. These guys let me know the issue, fixed it for $1,000.00 and it's been running fine for over a year. I've been using them and will continue. It's hard to find honest mechanics.

Everything went according to plan. They told us how long it would take and how much it would cost …read more Couldn't ask for anything more. Highly recommend!

Very friendly and professional. I had them do some repairs on my Chevy Equinox. They also provided…read morea through video inspection.

I finally found an auto repair shop that I can trust! I went to them for a second opinion on a…read morerepair job. I was about to go on a long trip and wanted my car checked. The first business found a major problem and used scare tactics to get it done right away. CB also identified the problem but the technician said it was not serious and reassured me that I would have no issues on my trip. The repair wasn't as extreme as the first had reported. He was so kind and showed that he cared. Both shuttle drivers were also very kind. Thank you CB for putting me at ease and for your kindness.