This shop is the BEST shop I have been to in years! I have almost always used Jiffy Lube for my vehicle maintenance, different shops depending what is most convenient, this shop thus far is my favorite. Being a female, its pretty intimidating going into a shop for an oil change not knowing much about vehicles besides the basics, but this location did not make me feel in any way uncomfortable. They greeted me so politely, asked me what services I was coming in for, informed me of the different oils and services I could get (in a way I could understand), and serviced my vehicle as quickly as they could (they always seem to be super busy). I didn't feel pressured in any way to buy any other services or products, the gentleman who helped me was very knowledgable, not only of the products and services Jiffy Lube offered, but of many vehicles as well. I have worked in retail for MANY years and know what is expected when it comes to customer service on both ends (employee and customer). I too are HUGE on customer service and treating your customers right. I know for sure I was given EXCEPTIONAL customer service. I recommend this shop to anyone, especially when the "lead sales associate", I think that was his title. Thank you to all the staff at Jiffy Lube on 12th and Valencia! read more

(NOT FROM SAN FRANCISCO CA. From TUCSON, ARIZONA.). After getting my usual oil change, Jose pointed out a substantial leak coming from my radiator. I had to have the entire radiator replaced at an automotive shop down the street. I noticed after this repair, that my air conditioner no longer worked. Since I park my car on the street, I spent many weeks staring at it, wondering if the repair would cost me a grand or so in replacement parts, and stressed out about it until I received my next oil change. Jose was observant enough to notice that two screws had not been replaced which is why the AC had failed. After the recharge was completed and the screws replaced, Jose finished the work for a very reasonable price. Thank you, Jose. You rock!' read more

I have been coming to this store for over 2 years. I drive an extra 13 miles from a more convenient location to come to this specific store. The manager, Johnny, is the epitome of a customer service professional. He takes the time to review your options and provide guidance on what the vehicle needs. Yes, sometimes these are up-sells, but he is able to produce documentation showing the manufacturer's recommendations associated with what he is offering. The man is a true professional and craftsman. His pride for his work and his store shows and his staff exhibits the same passion he does. Great experience. read more

Any time I need information on my past services or on what a future service is going to cost me I can call Miguel and his team. They stride to give the best service at competitive prices and the oil changes with a 6 month top off is just the whip topping and nuts on the sundae. Who else in Tucson will give an oil change at a competitive price and also toss in six months of fluid checks and top offs and tire pressure checks and fills ups. Miguel and the 405 W Valencia Rd Team are my go to techs when it comes to my 2016 Jeep and 2016 Caravan. Thanks for outstanding service, The Rio Rico Family read more

This place is top notch! We were greeted by Ramon who was so very nice and explained how Jiffy Lube worked. Showed us to the waiting area, explained we could have coffee, water and showed us the restrooms etc. As I watched the bay all the workers worked TOGETHER to get each car ready to have the oil changed or whatever services they were there for. Cooperation is the key and for this Jiffy Lube all the workers are GOLDEN KEY Holders! They worked together, efficiently, and provided world class customer service! We will ALWAYS come here! Thank you to the crew at Jiffy Lube!!! read more

Been going to this Jiffy Lube for a couple of years yours great service, great staff and quick times. My last vist was on 02/06/2018. I went in around 9:30am and was greeted by the manager Jose who quickly sign me in got me set up got my phone number to call me when the job was done. It was not that long of a job went in to change my oil. When the job was done . Jose called me on my cell phone explain to me what was done and let me know that my air filter and everything was okay and about the free top offs which I thought was great. read more

So today I brought in my Chevy Impala also a week ago I took my girlfriends car in of course j got her a better service then mines but in all I been coming here since I first got my car the employee named Johnny is by far a good guy I swear every time I pull up he is there to greet me and offer the free refreshments; he is a man of his word and work he deserves to be recognized by the world and by his bosses for his customer service thanks for having this man on your team I wouldn't go any where else.:) read more

Excellent and quick service. Johnny was awesome and very professional. He made me a believer that there are good and honest people out there, especially when it came to the recommendations. The service guys found a problem that should've been brought to my attention the last time I got my oil changed at the dealership. They were able to do a quick fix until I can replace the part, without hesitation. I'm definitely coming back for my car service needs. read more

Johnny G. and the staff are absolutely stellar! Professional, knowledgeable, and client oriented from the moment I drove up! It was so refreshing to have such great customer service! Yes, I just wanted an oil change, but Johnny displayed genuine concern for my safety and longevity of my vehicle, that I've already told my husband we're returning to Jiffy Lube and Johnny G. for all the fixes he recommended for my car. I just wanted to say, thank you! read more

I just had my car's oil changed and as a frequent customer I am always pleased with the service. Johnny and Joe serviced my car today and I was in and out so quickly. Johnny explained everything in terms I understand and has good knowledge of the product and service; he was courteous, and professional. I never feel pressured to buy extra package deals, and the establishment is comfortable. I recommend this Jiffy Lube for it's quality of service. read more

This is to compliment one of your workers, Michael. My wife called your shop to check on wait times. Michael was very kind and pleasant on the telephone. He took time to explain the best times to come in for service to avoid the heat and get serviced quickly. When I arrived there was no wait and Michael provided excellent service. Our thanks to Michael and his crew for making an oil change an easy task for me amid the coronavirus. David read more

I went to the jiffy lube on 12th and valencia and the service was wonderful I was helped by a young man named jared and he explained everything to me so that I understood what was going on and He smiled the entire time we talked. Also the service was fast and I love the fact that I could eat something while I waited because of the restruants next door. I will definitely recommended this jiffy lube to all of my family and friends. read more

Jiffy Lube store 2448 on Valencia/12. This Jiffy Lube location has wonderful customer service. Johnny, the Service adviser is absolutely wonderful. I've been going to this location for a while and I've never had bad service. Johnny doesn't sell me services that I don't need and he's never pushy. Jiffy Lube has a great Asset with Johnny working for them. I will definitely continue to go to Jiffy Lube for my oil changes. read more

Wonderful customer servive I was helped out by jared and he was so nice and he smiled the whole time he also listed to me and what I wanted he also explained everything to me on what needed to be done and what that meant for what my car needed im not huge of car "lingo" but he made it easy for me to understand and the service was very fast it was a great visit all around it made jared made my day so much better. read more

This place has amazing customer service. They were all very courteous and had great attitudes. I was pleasantly surprised by the attention they gave to my cars needs. They did a wonderful job explaining and showing me results! They even vacuumed and cleaned my windows! WOW!!! Wish I had paid more attention to their names. Especially the young man who rang me up! Great job guys! I will definitely be back! read more

This post is long overdue! I have been using the Jiffy Lube service for approximately 10 years and they have never disappointed. Particularly the Jiffy Lube at 405 West Valencia Road in Tucson Arizona. The management and employees are very professional, courteous and do great work. I have and will always trust all my vehicles to the professionals at Jiffy Lube. Thank you guys! read more

I came in on a Sunday after trying to get the oil changed at a local Walmart but there was a two hour wait there. I came here and Nick who helped me from the get go was very personable and explained everything very well for me. I also loved that there was no waiting which is a plus on a Sunday. I will definitely be returning to this Jiffy Lube. You have awesome workers. read more

This was my second time at this location and each time Xavier was great at making sure my car was taken care of and out as quick as possible. He is great at explaining everything to me so I know just what I'd happening with my car. I take my car on a lot of road trips and knowing that he made sure it was safe and ready for me to head out on the road again. Thank you Xavier. read more

Miguel is wonderful. I drive a lot for work and worry about my car. Miguel always takes the extra time to make sure that everything is running correctly and that I will be safe on the road. I don't know much about cars and he could easily tell me I need more done than I do- but he is always so honest. He is one of a kind and I would not trust my car with anyone else. read more