Went here to get an oil change on my way back to MD - when they said 15 minute oil change, they meant it. This was the fastest oil change I've ever gotten before. The customer service was also phenomenal. The price for the oil change was cheap, compared to places around. read more

After driving many hours from NY, Hubby decided to get the oil change here. They didn't take too long. The waiting room had a TV but no coffee or cookies. The process was simple. We left the car at a proper area, then we were escorted to the waiting area, then the staff came in with his laptop to register and get information from Hubby. Less than half hour it was done. Then we got back on the road, straight to the hotel. Everything went smoothly. read more

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This Jiffy Lube location is very professional, friendly, and capable. I came in for an oil change on what seemed to be a pretty busy day and rolled out less than 30 minutes later. The checkin was fast and friendly and the service was right on target. They just made me into a future repeat customer. read more

Kate and Nate were AWESOME; I was in and out quickly - on our way home to Annapolis, Maryland!! *The team topped off my fluids, vacuumed, rain-X'd my windshield and caught a faulty wiper blade...Kait really went the Extra mile; Thank You Jiffy Lube "Mothership!" read more

Car was running rough, it was time for an oil change. No question where to go for easy no hassle no mess fast top notch quality service, Jiffy Lube on independence by haygood. We were in and out in about 15-20 mins. Everything done perfect as expected, fluids topped off, tires checked, vacuumed out, everything really Gucci. Nice. Sweet. No worries. We love our jeep Patriot. Take best care of her. Good price. And because we left a review last time when they saved our butts with brakes they gave us a discount. So we are leaving another. We'd do it anyway, regardless too professional friendly care deserves recognition and rewards. I think you should give Jeffrey F., Doni E., and Demetrius P. a raise. They deserve it. Very kind thoughtful fast professional friendly and they know what they are doing so no worries. I feel very confident bringing my baby to them. Thank you Jiffy Lube!! read more

Jiffy Lube - Me - Auto Repair Near Me - Virginia Beach, Virginia

Love this location and employees. Professional and clean. Wasnt here long. I've been coming here for years and will be back.

Came to get a full synthetic oil change. There was no wait (around 2:30pm) and the staff was very friendly and inviting. I was in and out in no time. I will be returning for future oil changes. read more

Friendly knowledgeable staff, they were able to take care of my truck in a timely manner despite the shortage of personnel. They have been my go to multicare stop for my vehicles since we got to Va. Beach and they are Military Friendly!!!! read more

Went for an oil change. Took average amount of time, however the issue I had was cleanliness. My floor mats were filthy, I had oil on my gear shift, door handle, on steering wheel and oily finger prints all over my engine cover. Took me a good 45 mins to clean. Also (not a big deal) but my change oil light was not reset. Didn't bother me, it was a simple task, just don't expect it to be done. read more

Jiffy Lube - Dirty floor mats as a result from oil change. - Auto Repair Near Me - Virginia Beach, Virginia

We came here with two cars for an oil change. There was one car ahead of us and they gave us an approximate wait time as there was only 2 people on staff. Completely exceeded my expectations. They told me ahead of time that one of cars would need the next level oil change from the one we had a coupon for. They kept us up to date with how the cars were coming along and what step in the process they were at. So professional and friendly. Super service would definitely go out of my way to come here again!! read more

Even with Covid going on and being a global pandemic as it is they still approached me rapidly as I pulled up and went to work in under 10 minutes once they finished the van in front of me. Great service and communication with me asking any questions they had about the vehicle and a lovely clean lobby for my wife and I to sit in as they get the job done read more

Great experience. It was even better than I expected. I usually change my own oil so it was more expensive but for everything they did I thought it was worth the price. read more

Took my car to this jiffy lube this morning . Had my oil change and tires rotated. Drove home 20 minutes. And I noticed a burning smell my car has no oil leaks . I looked under the hood and noticed I could see the ground due to the fact my undercarriage plastic part was missing and oil spilled all over the block . I took my car back another 20 minutes And ask the older gentleman about my part . He asked the guy in the lower bay about the part he said it didn't have one on when it came in . I saw the older gentleman looking in the trash and oil pans in the lower bay for the part. The older gentleman cleaned the spilled oil and replace the part I'm assuming he found it in the trash can he was looking through . I will never take my car here again. How can you remove a part from a car that protects the bottom of the engine from the elements and toss it . To the person in the lower bay have some pride in your job . I worked hard jobs before and still do If you spill oil on a block clean it up it only took your coworker a few minutes to do. If you remove a part from a car place it back on the car It's not your car or property to throw/toss in the trash The manager of this store needs to do some training . Looking at my invoice One dollar for a coupon book never received and wiper fluid never received. My car has a unique set up where the wiper fluid goes in through the trunk . Not once did they pop the trunk . So stop charging for services not provided Pretty sad I was a customer of Jiffy lube since I was 17 Never had a problem . If a simple wiper fluid was done it makes me wonder what other services wasn't. Now i get to spend my Saturday under my car making sure they didn't touch anything else . The trust of the place was lost read more

Jiffy Lube - The charges. Now I wonder what else wasn't done if a simple wiper fluid wasn't done . - Auto Repair Near Me - Virginia Beach, Virginia

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Do not go here! I had an autographed photo in the glovebox that I was going to send out after the oil change. They closed my glovebox on the picture! I will never be going here again. They are extremely careless! I can never get this autograph again. This is ridiculous. 0/10 do not go here read more

Great service! Easy in and out and explained everything well! They offered me multiple options for the oil weight and the air filter change was an added benefit. The parking lot was also easy to navigate as it was in a very convenient location right off of Independence. There was no wait time and they started the service immediately with great enthusiasm. I will certainly be back read more

DO NOT GO HERE!!!! They will gladly do whatever service you ask for but if they find something wrong with your vehicle they won't tell you and leave it for the next jiffy lube employees to deal with. Everybody that worked on my car damaged it and then got fired so this location won't replace. Go somewhere else, not jiffy lube!! read more

I LOVE this place! I always bring our cars here when they need an oil change. My husband is currently on deployment and he has a Mustang GT. The GT has a large computer system in it and it confuses the hell out of me. The car kept telling me the tires were low. I brought the car in and they checked the tire pressure for me. They filled up the tires and reprogrammed the tire censor on the car. This place has the BEST costumer service. I feel so well taken care of. Thanks again guys! I really appreciate you! read more

I would not recommend this Jiffy Lube to anyone! I went in for a oil change and tire rotation.After waiting for over a hour due to them being busy with other cars they finally finished my car.When I got inside the first thing I notice is they didn't vacuum which is one of their bonus add one for their customers.Then as I drove off my oil change indicator came on telling me I was over due for a oil change.When I finally parked I checked my oil and the dipper barely had a drop of oil on it!! Nor did they rotate my tires which was part of my Groupon deal.But they checked off they done all these services and more on the receipt which was a complete lie.I called customer service and spoke with a helpful young lady but unfortunately she informed me that that particular Jiffy Lube is a franchise.So basically after I have lost complete trust of the workers I still have to deal with them or take the lost and go elsewhere.I'll take the lost and never go back! I'll stick with my dealership.Jiffy lube maybe you should let the customer do the check off after the service is complete not the workers so issues like that won't happen again..Oh and I didn't get any rainx. read more

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Easy to get here and prompt service. It is always great service. They won't let this go through without more verbiage do I figure I will just add this nonsense to my review. read more

Not one person was wearing a mask and they didnt even bother to disinfect my car after changing my oil. Great customer service in the age of COVID..... read more

We arrived yesterday at 230pm for a routine oil change. While in the waiting area they called me out to talk with the manager. She said "Before I pull your car in I need to show you something. Look here at your tires the wire is showing. We really should replace the two front they are both bad." Then inside the office I thanked her so much for noticing that. She said she was concerned that we might try to drive back to CT on those. She was right we planned to! She didn't have the tires in stock, but she got them there in 30 minutes . They quoted a great price put both tires on and did the oil change in about 2 hours. They're very polite to their customers which goes a long way! I highly recommend this place they care, and they will take good care of you! It's worth the time and money. We will be back!!! read more

We came in last minute with a slow leak in our tire and needed our tires swapped out. With coming in an hour before close, they were so kind with us and helpful! The prices are definitely reasonable! read more

Came here to have my brake pads changed. It took them 3 hours instead of promised 1.5. Service is poor. My car smells like cigarette smoke, now. I am not going to return to this location. read more

I love this Jiffy Lube. I'm here now with my new baby and they finished a tire rotation and oil and filter change in about 15 minutes. The gal at the front is very sweet and every time I come here the staff is polite and courteous and help me with a coupon. I highly recommend this location :) read more

Fabulous service. Guys fast thorough and nice. Service done in10 minutes They even told me about a 10$ coupon they were having. Thank you read more

Wow!!!! I had never been to the Jiffy Lube on Independence Blvd. before, but I have to say how impressed I was. Tia is AMAZING!!! She was extremely friendly and knowledgeable. I was shocked to find out she had only worked there for one month!!! She kept me informed and made sure I was taken care of. She was even out by the bay assisting the team. You did great at hiring her. Look out or someone might steal her LOL! Thank you to Matthew and Ivan too for the work they did on my car. Great job! I will definitely be back. Samantha read more

I used to be a fan of this place. However, to see workers walking around with headphones on while the staff is trying to relay a message to him and another one standing next to my car pumping oil while eating a sandwich, I'm guessing I'll have to chose another location or another company all together. read more

I typed this in before so now I gotta do it againWell anyway my Toyota 2001 4Runner started leaking a little oil and got worse so took to Jiffy Lube where all oil changes are done--they totally reinspected everything but did free oil and new filter change and said gaskets on valve cover probably aged out-alerting me to need for repair.Thank-you for having such great staff and policy read more

My experience with Jiffy Lube has left me feeling very sadden. I went to Jiffy Lube (1116 Independence Blvd Virginia Beach, VA 23455) for an oil change after a car inspection. Kevin an employee of Jiffy Lube tells me that my brakes were severely dangerous (metal to metal, no padding left, red zone) and he don't know how the state inspector missed telling me that. Now the state inspector told me I needed tires and headlight restoration only brakes had passed no problem. A non-state inspector Kevin at Jiffy Lube tells me a certified state inspector did not do his job correctly and I needed brake immediately. I have been a loyal customer of Jiffy Lube for decades so I trusted their employees to be honest people. So I scheduled an appt. for the brakes to be serviced, I get there and an older employee tells me that my brakes ARE NOT in the red zone but yellow zone and would pass inspection no problem. That's why the certified inspector did not fail me for brakes. I will never again go to Jiffy Lube, it's employees like Kevin who lie to loyal customers and try to steal your money for services that are not needed at the time. I do plan to tell everyone I know not to go to a car service facility (Jiffy Lube) where employees lie in order to make money. Without any regard for their loyal customers and being honest with them, they only care about the money and profit. In this day where competition for your business is high I will pay more for honesty than dealing with a liar when it comes to my car being serviced. read more

NO! This is not where you want to take your car. I brought my car here in October and the technician didn't tighten the oil filter. The oil leaked out and the engine locked up and had to be replaced. I cannot recommend that anyone take their car here or really any Jiffy Lube based on the fact that I still don't have my car because it has taken so long for them to fix their mistake. Dealing with their insurance company has been a nightmare. read more

I am not a mechanic but the customer service and this place is remarkable. I was in and out in less than 20 minutes with the car vacuumed and windows clean after an oil change. I would definitely recommend trying this place out. read more

I went in for an oil change, and the staff informed me that I was leaking gas, and that I needed a spark plug. I don't know much about cars so I drove home, and had AAA tow it to my mechanic. I had to get a rental in the meantime. Once my mechanic got to my car he found that there was nothing wrong at all. By this time I spent $300 on a rental. I learned a lesson, and taught myself how to change my own oil so that I never have to go back. You should too. read more

Warning: I took my vehicle in for routine maintenance and was told I needed a brake fluid flush. The worker failed to bleed the brakes and pulled my vehicle out of the garage with NO brakes. He crashed into another customer's vehicle resulting in $4000.00 worth of damage. The corporate rep has been extremely difficult to deal with and has made me responsible for the entire repair process. I will not use this location for service again and would strongly advice others to avoid it. read more

HORRIBLE EXPERIENCE! They ruined my studs on my tires! The Manager, said he would right the wrong, so I took it back in on his word that he would fix it, knew something shady was going on when he wouldn't give me any paperwork documenting the replacement of studs, so luckily I video taped and photographed them (manager included) working on my car as documentation of what was happening. When I got it back, he said that my brake pads needed to be replaced and I told him that I would wait on that and when I left the store , my car was squeaking. (Shady move) I took it back ten minutes after leaving the store and told him about the squeak that was there now and he said it was the brakes. My husband and I, both told him that the brakes weren't giving us issues when we brought it in and that he needed to fix whatever he did. He then took the car to the back and fixed the squeak and we left. Fast forward two months, later.... My husband took our Kia in to the Kia dealership for its oil/tire rotation and they told us that the studs on the front tire were damaged and they needed to be replaced (same ones jiffy lube said they fixed) Kia then showed us the studs and explained to us how you could clearly see that the studs were damaged due to someone forcing them in. So, we had to pay Kia to replace the studs and we were obviously upset with this situation. So, after we left Kia, I contacted the manager at the store (same one that worked on car) to voice my frustrations on what had occurred, and instead of him apologizing for everything that has happened the manager sarcastically commented, "How do I know that you didn't damage the studs?". Of course, I was upset, so I then contacted the GM of Jiffy Lube in Virginia Beach, and have left numerous messages and no response. It's been over a month. And all because we trusted a franchise that gave discounted oil changes. This place is a shady business and will ruin your vehicle and if you're looking for someone to fix their wrong... It's not going to happen. Go elsewhere! Don't do what we did! Lesson learned! read more