What an amazing experience with Mark from Lyons!…read more 5+ stars for service, quality, and value. My husband asked several plumbers for quotes, and Mark was the first to reply, right away. He gave us a fair estimate based on the problem description and scheduled a visit immediately. True to his word, he quoted the exact cost when he arrived. During his first visit, Mark was thorough, answered every question, and explained everything clearly. He fixed half the issue on the spot and returned the next day to finish the job. Because the old valve was badly installed and the surrounding "box" cracked when it was removed, Mark went above and beyond. He replaced the whole box and the new valves, a service that would normally cost an extra$200, but he didn't charge us a cent for it. He tested everything before leaving, and when I mentioned our weak‑pressure shower, he instantly diagnosed the cause, explained what caused it, and showed me the issue, and fixed it at no additional cost. I also asked about the slow draining sink, and Mark handed me a tool to remove the debris and showed me how to access the clog. Again, this was free of charge. Mark assured us that Lyons' labor and parts come with a one‑year warranty and that the components used are built to last. In today's world, it's hard to trust someone you don't know, but Mark made us feel completely comfortable and at ease. We're thrilled with the service and will gladly refer Mark and Lyons to anyone needing plumbing or drainage help! We will no longer be looking for another plumber again.

The Lyons replaced our tankless hot water heater and did the work as promised for the quoted price,…read morewhich was a good value. We have had hot water since then. I like that! I will call upon them again.

We scheduled service two different times with Shawn and yet not only did he not show up, but he…read morenever even contacted us to let us know. TWO separate times! The first time ge apologized so we thought it was a fluke, but his text on Friday saying he would see us today was meaningless We spent two full days waiting for him to arrive and my husband spent a lot of time cleaning, taking things out from under the cabinets and putting them up on our bathroom counters so that Shawn could actually work on the sinks. We've had boxes on our bathroom counters for 3 weeks now. I actually needed to go to a headache clinic today because I was very sick with a horrible 3 day migraine, but we couldn't leave the house if Shawn was eventually coming. I have notified the friend who referred us to him as well as everyone in my HOA's Facebook group because he was recommended by her and I needed to let others know that Shawn is not a reliable plumber. Baded on all the other 1 srar reviews, i anticipate Shawn will respond and say it's somehow our fault, like he has done with all the other bad reviews, but all we did was try to give him a job to do. We are taking our service elsewhere, likely Tuckers.

An update on a hot water heater install 4 years later. Ends up that the cold water inlet pipe was…read morecorroding pretty bad right where it connects to the water heater. There must have been a small leak in the connection as I wiped it dry one day and the next day when I checked, it was a little wet. Had another plumber access and come and fix it and he said the pipe was not sealed correctly on the original install, so it obviously cost me money to repair it. Granted this was 4 years later but still I would not expect an issue 4 years after getting a new hot water heater installed, so you can be the judge if thats an unreasonable expectation.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

BUYER BEWARE. My daughter had a great experience however ours well let's say we felt schnookered…read more Yes, fee for visit for estimate reimbursable however TOTAL was almost THREE times for the SAME work which was in the end done by an also excellently rated plumber (Brian b quick )WHO DID NOT CHARGE AN ESTIMATE. Shop around. I rarely write reviews but really.............

First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear…read moreit myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

I found Jose and QSP Plumbing through Yelp. All the other reviews were spot on!…read more He's very knowledgeable, friendly, and extremely trustworthy. His price was more than fair and he was one of the most professional plumbers I've worked with. He triple checked everything after finishing the job and even cleaned up the area before leaving. Definitely my go to plumbing company now. Highly recommended!

Had another issue but this time with my garbage disposal and Jose came and replaced it. He was on…read moretime, professional, and most importantly personable. There's no plumber I trust more than him at this point. Seriously, he will be the best plumber you hire for your job. Also, fair value too.

Hands down the BEST plumber in the DMV area! I cannot speak highly enough of Problem Solvers…read morePlumbing. TJ himself is wonderful- super knowledgeable, professional, and thorough with his work and communcating with us every step of the way. He is trustworthy, honest, and very reasonable with his service fees. You would think TJ is a team of 100 considering how responsive he is. Definitely our go-to plumber. I cannot recommend this company enough!!!!

Very responsive and reasonable pricing! Had an emergency leak over the weekend and they were able…read moreto fix it that day I called. Which was the weekend before Christmas! Would recommend and use them again!

I had an excellent experience with Heil Plumbing & HVAC from the ease in making an appointment…read morethrough the high quality of service provided by my technician Eric Brown. Eric did a thorough evaluation of my outdoor spigots and explained the issues clearly so I understood the current state and his recommendations for fixing the problem. His workmanship was top quality and efficient. He took great care in cleaning the work space. I am very pleased with the new pipes and spigots and would not hesitate to hire Heil Plumbing and Eric in the future. Thank You!

We reached out to HEIL Plumbing, our "go to" company to handle our residential plumbing issues to…read moreask it they could schedule a plumber as soon as possible, to come to our home to check out what appeared to be a leak from somewhere in the second floor bathroom causing water to leak down to the first floor kitchen, diretly under the 2nd floor bathroom. They were able to schedule a visit from Jeff, one of their plumbers, the same day. He quickly was able to diagnose the issue and recommend a solution and quote a price for the work. At our request, he even opened up our kitchen ceiling to verify the source of the leak. The leak turned out to require the replacement of the wax seal underneath the toilet bowl. Jeff and his helper, Dimonte, did an excellent job of removing the toilet bowl, replacing the wax seal under it and re-installing the toilet bowl. They cleaned up completely after they completed the work. Unfortunately, since HEIL Plumbing doesn't do replacement drywall work, I was told I should select a local drywall company of my choice to handle the the drywall repair in the kitchen ceiling. Another excellent plumbing repair by HEIL Plumbing.

I never do yelp reviews. HVAC service-wise, I really like GAC…read more Customer service-wise, I'm starting to sour. The 8 hour window is absolutely ridiculous. Although I've learned that I can call just before my appointment and get a more realistic one. The AI customer service bot is trying my nerves, though. It does seem to work, but really, how un-personal can you be? It would be one thing if it told you upfront, "hi, my name is Ally and I'm your AI customer service". At least you'd know what you were dealing with. When humans are involved, everything is top notch. If it weren't for the 8-hour window and AI bot, I'd give it 5 stars.

I scheduled my Spring PM at least 2.5 months ago so I could get a chance to be the first call…read more They used to have 4 hour windows several years ago but now it is 8AM-5PM and will give me a 30 minutes call before the teclhnician arrives. Today I got earlier before 8AM in case I am the first call. By 3PM, I am still waiting. I got a call from the technician that he will arrive in 20 mins., so much for the 30 minutes advance call. Joel Hernandez finally arrived at 3:45Pm. He was very polite and pleasant and I really liked the job he did. He was thorough and explained everything to me. My problem is not with Joel but with GAC. The 8 hour window is ridiculous, inconvenient, and frustrating. I have been a customer since 2013. Bring back the 4 hour window so I am not restricted to be within 30 minutes from my house if I want to do some errands. Otherwise I have to look elsewhere for my HVAC and electrical needs.

Dale Merchant has been responsive, thorough and more than fair in pricing. He saved me several…read morethousand dollars over a competitor who told me I needed a total system replacement. Beware of large company's who are out for profit without quality, need or economy. I without hesitation recommend Dale Merchant.

From the owner: Call Merchant's Air Conditioning & Heating in Boyds, MD to solve your air conditioning, heating and…read moreplumbing needs. We are committed to your satisfaction; we have been a small locally owned company since 1990, dedicated to our customers. Merchant's HVAC Company is a locally owned and operated company focused on providing high-quality service and customer satisfaction - we will do everything we can to meet your expectations. We will work around your schedule to provide service as needed. With over 28 years of experience in the heating, air conditioning, and plumbing industry, we're sure you'll be happy working with us. We offer professional, HONEST sales, service and installation. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. Free estimates on equipment replacement. Authorized Bradford White Water Heater Sales, Installation & Service. No Overtime, Weekend or Holiday Fees. 24×7 Emergency Service.

Learned about Cold Comfort HVAC while researching companies locally bc we needed to replace our…read moreentire HVAC system in the Fall. Cold Comfort was our 3rd company to provide an estimate and to come out to assess my unit, etc. The owner, Gabriel was the reason we made this company our choice. He was down to earth, honest and provided solid reasons why they choose the products they use. Our unit was over 25 years old, had served us well and I was unfamiliar with some of the other brands being offered now. We were a "Carrier" family. They were immediate in responding with a same day appointment for the service call and we were scheduled for installation withon the same week On the day of installation, his amazing team arrived right in time w/ cheer and professionalism. They explained what they were doing and how, lines my floors with cloths and covered their shoes to avoid a major mess, they were efficient and communicated with us throughout the removal and installation process. They cleaned up after themselves leaving us with very little to do other than dust. They showed us how everything worked, how to troubleshoot if need be and how to communicate if there were questions or issues. In total, Cold Comfort replaced the entire HVAC system, our humidifier, thermostat and then several days later, our water heater! Whew!!! We have been extremely pleased with everything so far and are grateful we found such a wonderful company to work with before winter! We highly recommend Cold Comfort HVAV services! You won't be disappointed!

Our AC went out a little over a week ago, of course it happened toward the end of the week so it…read morewas Friday afternoon by the time we realized it wasn't something routine maintenance on our side would fix. Jary (who helped us when we first moved in) came out on Tuesday and said we had a leak somewhere since the closed-system unit was totally out of coolant. He came back Weds. to do the leak detection and found the leak, recommended a new coil. We had the new coil installed on Friday; this time it was Ricardo and team that did the work installing the coil. They did a great job and a couple hours later our house was back to normal temperature. Gabriel helped us with all the coordination and estimates and seeing if the part was still under warranty (it wasn't, but I didn't expect it would be honestly.) No one likes spending a bunch of money on repairs but I'm very confident that the recommendations Jary made were sound and correct. He did not attempt to upsell me at all, which is greatly appreciated. (The estimates Gabriel sent did include options for replacing the unit, but that wasn't necessary at this time and there was no pressure to do so.) I will continue to call them if we have issues in future with our HVAC system.