This location is the absolute worst. The customer service is terrible. The food is even worse. I have ordered a veggie sub twice with the same instructions both times. I added pickle both times, once there were only pickles and cheese on the sandwich. Nothing else. This time, there was one single pickle on the sandwich and it was SO soggy. The lettuce was disgustingly wilted and wet. There was only cheese on half of my sandwich. I thought maybe the first time they were just having an off day and decided to give them the benefit of the doubt and try them out again. I will not be returning to this location. read more

Jimmy John's - #6 THE VEGGIE ...... - Sandwiches Near Me - Bloomfield Hills, Michigan

I hate to leave a negative comment. My son loved his food. But the person who took out order , was talking on his phone through an ear bud, the entire time! My order was secondary to his call. Had to repeat my self a few times and did not know when and if he was responding or talking to me . I know it has become typical for people to have conversations at checkout lanes, gas stations, ect-- But you were taking my order, for my kid... That should not be permitted.. Food was fine. Place was clean. read more

The sandwich, which was tasty, I think 14"? Was a whopping $19.99. Take out, so the service was prompt and the servers were polite.

My coworker and I both got our sandwiches delivered a minute ago and oh my god...Toasted Chicken Bacon Ranch. This sandwich was so soggy it was almost inedible. Literally DRIPPING with ranch dressing. The amount of wet, soggy, ranch saturated bread I just ate disgusts me. We both asked for it cut in half, too bad I guess.I asked for onion on mine and got TWO 8 inch long slivers of onion. The tomatoes that were on the sandwich were clearly old and mushy, very little chicken I barely could taste or find it, and why do you feel the need to fill the sandwich with as much lettuce as you can possibly fit into the center of the roll? Like what the heck is that? Gross, old, soggy, and definitely not freaky fast. I keep coming back to this location because of where I'm located for work and I can say without a doubt I will never spend another dollar here. They don't care about your food. They just don't care period and it shows. read more

This place is a joke and the customer service is whack ! Why do you have the doors locked an hour before closing time ! And the people just sitting in there laughing! Like what's funny ! read more

The guy who took my order was very polite and the food was great. I ordered the veggie.

Drove up to pick two sandwiches for my son and I. I ordered 2 Italian nightclubs. Please make 1 of them an unwhich. Sorry we don't have unwhich any longer. Cancel the order and go to Jersey Mikes. read more

I went here to grab a quick lunch from their drive thru. Waited several minutes while a line built up behind me. I called their lobby just to check if their drive thru was open since no one had acknowledged me at the drive thru and my kid was restless waiting. The young man who answered the phone was very pleasant but the woman who helped take my order was incredibly rude, she was also very rude at the window. Everyone has bad days and I'm giving her the benefit of the doubt. My sandwich was mediocre and some of the lettuce was pretty gross. Additionally, my pop had mold flecks in it, which was pretty gross. K won't be going back to this location. read more

Thought mu sandwich was bitter, so I unwrapped and found the cause. Who thinks this lettuce is ok to use? read more

Jimmy John's - Who thinks this lettuce is ok when wrapping a sandwich? - Sandwiches Near Me - Bloomfield Hills, Michigan

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Service could not be worse if they tried. They are rude and messed my order up several times within the same visit.

I think this is my second bad review for this location. I can't believe I actually came back. They don't offer delivery because they're shorthanded so I ordered online for pick up. When I went inside to get my food, they told me the lobby is closed and I have to go through the drive-through. I said can't I just pick up my bag of food I have to wait in line? They said yes. So I got in my car and waited in line to collect my bag of food which was sitting on the counter in front of my face 3 feet away 10 minutes earlier. This place is the worst read more

The service is terrible, not respectful and not understanding. Don't recommend, go to the one down the street instead. Employees don't care, nor take pride in there job. Please do not waste your time going here. read more

horrible service and rude workers. i asked a simple question about food handling as i have a gluten allergy and this lady cut me off telling me "we know that you already said that". Extremely rude! read more

Horrible sub shop & horrible attitudes... couldn't make a sub correctly to save their lives

0 stars. Took 45 minutes to get my order delivered when they were down the street. Couldn't leave the office so I needed it delivered for when I got out of a meeting, took 45 minutes. When I called to ask why it was so taking so long for such a short drive they said "well he's got 4 other orders to deliver and yours is sitting here, you should've walked in if you wanted it so fast", the lady hung up after she said that. This place is disgusting, I will be asking for my money back. Oh and I called 30 minutes before I actually needed it delivered but it still took way too long for them being down the road...? read more

Just super curious as to how it takes a LITERAL HOUR for two beach clubs and chips to be delivered ? I live 3/4 of a mile away. FREAKY SLOW I am just baffled. I've called back twice and all I got was "they're on the way". Clearly not?? Is this driver napping?? Never ordering from this location again. Ridiculous. read more

It says they close at 9 PM, I go at 7:30 and they say their closed. This isn't the first time I've been denied my request to order. One time I went, and they said they ran out of bread at 4 PM. read more

Horrible customer service the person at the drive thru yelled at me; told me deez nuts. The owner never called me back after I left a message with Jimmy Johns corporate. Worst customer service experience I've ever had. People left in front of me, and behind me since they heard what the lady said to me. I will never spend my money there. read more

I asked for extra hot peppers they said they couldn't do it I said I'd pay for extra and they said okay and still didn't put any extra so I'm typing this out while I wait lol read more

Waited 45 minutes for a delivery. I called back to check on the status of the freaky fast delivery, and the delivery guy wasn't even at the restaurant. I cancelled my order. They should've offered to deliver it with at least a discount. Will not go back. read more

When I got home and looked at my number six veggie sub I saw that there was a bug in it and a hair also parts of the cheese were moldy I was so disgusted I will never come back to this location and the people there are rude so I don't even feel like calling them to get a refund. Don't come here. read more

I wish I could give 0 stars. The sandwich I ordered was completely wrong. Items were missing, and they were out of ingredients. We had no choice but to go through the drive thru. Unfortunately I couldn't go inside to insure my order was correct. Never going here again. What's sad is that I was going to go to Subway but for some reason changed my mind. #subwaycustomer read more

Every time I come here, my bread is rock hard and tastes stale. I finally said something and they didn't do anything about it.

So Friday night around 7 pm we went to this Jinny Johns and pull up there is a girl standing outside behind the building and 2 cars in the parking lot so I assume both workers cars and an employee that is standing outside in her phone. She tells we are not opened. Oh ok. It's a pandemic and who knows what is going on. Following night Saturday I decided to call it's 7:30pm. No answer. On line it says they are open until 9pm. If you are having a hard time finding workers maybe try paying a little more, or don't open at 10:30 in the mornin. that way you might find staff willing to work until 9. if you own a franchise why aren't you working and doing everything you can to make sure you succeed? Support your staff and if you don't have a staff you then become the staff. our orders are correct every time we come to this shop but they never cut the subs. If you ask for it to be cut they say it is! Um nope never has been. They don't mark the subs either. Depends on the person but for the most part they are somewhat rude. They are bothered by people showing up. read more

Definitely day old bread. Manager did know how manage and on phone with someone on how to manage some basic catering orders. Very disappointed. read more

By far the worst jimmy johns I've ever been to,terrible service and terrible employees

I ordered online two beach clubs and when I got there nothing was started and I had to wait longer for them to make my sandwiches. They also didn't have my drinks ready and forgot to put chips in our bag which we paid for. GO TO THE ONE ON HIGHLAND if you're from this area. This location is super unprofessional. Ps: They also made a poor woman wait 20 minutes for her pickle. She just grabbed her order and left. I won't be coming back to this location. read more

Can't even get a slim #4 with cheese right. The drive through was empty and the store didn't seem busy, so I'm not sure what the issue was.

I'm done with this Jimmy John's. Delivery takes at minimum an hour and I'm less than a mile away. The sandwich is soggy and the ice is completely melted in my drink. I decided to give them another chance and completely regret it. read more

There is nothing freaky fast about this Jimmy John's location. I pulled up to the drive-thru and the guy said, "Jimmy John's, may I take your order?" I ordered an Italian Night Club with hot peppers and that was it. I pulled up to the drive-thru window and the gentleman took my payment and then it took another six minutes for me to get my sandwich after I paid. The visit was a total of eight minutes from entering the drive-thru to receiving the sandwich and there were no customers-no one in the drive-thru and no one inside. I would have been okay with the wait because eight minutes was worth the quality of the sandwich since it was delicious-everything was fresh and tasty. The problem is that on my way into the parking lot to get to the drive-thru, I saw several workers inside the restaurant sitting around chatting with each other. Worse still was the guy working at the dishwasher near the drive-thru window. He was doing so much talking and laughing while I was sitting in my car that I wondered if he was actual employee. I began to wonder why it was taking longer than normal for me to get my food, so I backed my car up to see where my sandwich was and I saw a worker holding the sandwich in one hand while he was talking to his co-workers. The sandwich was done, but his conversation was apparently more important than me-the customer. The gentlemen who helped me were friendly, but it seemed like they and the other employees were apathetic when it came to their job because there was no sense of urgency and there was a lot of chit-chat. I have been a patron of countless Jimmy John's over the years and I am always in and out in four minutes or less. It usually takes one minute to pay and three minutes or less to get my food, so for them to take twice as long was noticeable and strange. Furthermore, a drive-thru should give them the opportunity to do things even faster than if I walked into the restaurant. read more

Ummmmm. Worst ever. My jaw hurts from trying to chew the hardest bread I've ever had at any Jimmy Johns. Also, the girl working the drive thru was on her personal cell phone the entire time she waited on me. I mean, really?! read more

Food tastes fine but it is without a doubt the slowest Jimmy Johns I have ever been to... and I've probably been to twenty of them. No matter the time of day or the size of the order, expect to wait. The management here needs to checkout the operation in Novi off of Grand River as they are the benchmark for "Freaky Fast" sandwiches... The drive in is convenient but it's only better because you can sit in your car while you wait... read more

The woman working drive through was SO rude for absolutely no reason. I'd like to give less stars but unlike many other reviews, the sandwiches we got were good read more

Their delivery is freaky SLOW during lunch hours. They never include napkins or a straw with the delivery. Terrible service.

I was greeted with a "hi, how are you" and a smile from a young lady, then after washing my hands a young man smiled at me and greeted me. Another guy took my order while smiling. Then before I could fill my water cup another young lady with the largest smile on her face handed me my sandwich. read more

I can't think of a time I ordered from this location and didn't have a problem. I have given them a lot of business and tried to give them another chance... but I'm always let down. Last week they forgot my pop. This week they forgot to bring the right chips. They also forget to put added avocado spread on after its paid for. The online ordering system has charged me twice before for one order. DO NOT order from here. I am beyond disappointed and will not be giving them anymore of my money. read more

Love the brand...I get absolute p*ss-a$$ service everytime my stupid self returns to the location. I work within a few blocks, so the convenience makes me forget the experiences. I NEVER have had an order made correctly...usually it is small things that one can get over; then after 4-5 times in a row they irk me enough to speak with someone and not return (for a few months at least while other locations restore my faith in the brand....but like that one 'ex' one can never get over...I stupidly return, only to constantly be disappointed). read more

Poor service Wrong order again.... First off they wont deliver past Orchard lake rd. Second i always order the same slim And the last two visits i received the Wrong sub....wtf This company was off to a good start And then dropped the ball. ... Will not return. ...go tubby read more

Every time I go the service is really slow, typically when I go to Jimmy Johns I expect my sub to be ready within a couple minutes, but I've waited up to 15 minutes for a sub here... and not under 5. I've been working in the area for a few months and every time I go I think it will be better but I always end up extending my lunch hour for a cold sub read more

I work right across the street from this Jimmy Johns. I placed my order early to have them deliver at noon. When it was 30 min late, I went online to track my order and it still wasn't even out for delivery yet. So I called to see what the problem was, the manager did not offer to do anything, and barely apologized. At least an actual apology or offering free chips or cookie would have made it better. I know other delivery restaurants have done that when they were running so far behind. He said he had 3 people not show up for work, their shift started at 11am, this was 12:30pm. As a manager, you should have called to see if more people can show up to work. Jimmy Johns slogan is freaky fast, but I'm sorry but when your less than 1/2 mile away from me and it takes 45 min to get to me, that is FAR from freaky fast. Will not order from there again, even with it location being so close. Terrible management. read more