It was ok upset about them being out of turkey as I always get the number 4 turkey classic. They were friendly and my BLT was good.

They literally sent me a sandwich with NO MEAT ON IT..just the veggies I asked for and mayo..funny thing is they didn't even add the mustard..I guess not a big deal because my company paid for it but still..sitting in a meeting for 3 hours with a meatless sandwich with chips was almost comical. This was going to be first time I ever tried jimmy johns but I won't try again. read more

Terrible customer service at least in the evening. No apologies for a delivery not coming for almost an hour. The manager had the nerve to get angry at the customer. There are so many other sub sandwich options. Jersey mikes is a much better option and there are now Jimmy John options all around so no need to be verbally abused by this place. Unbelievable anger issues at this location read more

The people here are super friendly. I come here once a week for the same order and they are always so kind when I'm having a rough day or even a good day. Thank you for being good people and in general good workers. read more

First time I was there yesterday. Service was very slow.i guess they get alot of on line customers, but they were exceptionally slow in getting my order ready. Sandwiches were mediocre at best.only eat here if you're starving. Subs so fast you'll freak!! Total B.S.!! read more

I ordered online, went 20 min later to pick it up. There were 2 people working and one customer in the store. I could see that they had started my order but kept pushing it aside to make other sandwiches. They finally finished mine and continued with the other customer's order. They finally acknowledged me 5 min later and handed met order that was just sitting on the side. The store is a complete mess-looks like a sandwich crime scene. I ordered an unwich and water was pouring out of it the entire time I ate it. read more

Jimmy John's - Food and garbage all over the floor - Delis Near Me - Fitchburg, Wisconsin

Honestly some of the worst customer service around, Got the girl with the abundant facial jewelry. She was very annoyed that I wanted my sandwich as I ordered it. Some angry guy made it and added tomato'. I asked nicely for him to take them off. Instead he threw it in the trash and preceded to smother it in hot relish, no tomato though! Which was why my spouse ordered. I gave up and left. Now I have a sandwich that I don't want.... read more

i would give this a 0 if i could, but that's not possible. so i give you a 1. not because this establishment even deserves a 1, but can i just say that this was the snottiest & most unreliable customer service i've ever experienced. i've worked in the food industry and i understand sometimes customers can be the last thing you want to deal with in your day, but you should NEVER make the customer feel bad for calling in an issue that someone prepping the food made. i spent $29.93 on my order and didn't receive half of the additional toppings, or the cookie and when i called in i was met with "uh what do you want me to do?" aswell as "don't order from our store ever again." like WTH! read more

I would give zero stars as well if I could. Because they have ZERO customer service! As others have stated they don't answer the phone. They also don't respond to emails. We ordered a large order of sandwiches & chips for the wedding party lunch the day of the wedding. They were late getting the pre-ordered meals together & didn't answer the phone, leading to multiple trips to their facility which was not at all convenient the day of the wedding! They also didn't include 21 bags of chips which we paid for. After multiple times trying to reach them to get a refund (around $36.00) I gave up. There were also people who got sick after eating the sandwiches (even the bride) which was extremely unfortunate on the wedding day! I would never order from this jimmy John's again & would hesitate to order from any Jimmy John's because I couldn't even get help from the headquarters. read more

I'm pretty sure they overcharge here, I always get a turkey Tom and for some reason...I'm always paying over nine dollars for it here, but if I go to any other Jimmy John's it's always six dollars and something cents. Kind of weird, I thought all the Jimmy John's had the same pricing. read more

Very disappointed in location. We've ordered plenty of times over the last few months and things were good. Last time we ordered here our food was incorrect and looked like it was handled poorly. Decided to give it another chance and once again let down. Hours specifically say closes at 10pm. We've placed orders in the past months after 9 and our orders were always prepared. This evening ordered for take out at 9pm and my order was received and confirmed. Go to store to pick it up, and employee says they are closed and that they pushed the order to tomorrow. No phone call to inform of this at all. Just curious as to why the store hours changed just one night. Might have to do with the actual employees working. Overall will not being ordering here again. read more

These guys deliver SO quickly, and they're always so friendly when they deliver the orders and make the sandwiches in store. Of the probably dozens of orders I've placed, only one was inaccurate. I called them right away to report the problem, and they were more than happy to replace the sandwich- but the odd thing was, they wanted the incorrect sandwich back! Not sure what the purpose was, or what would have happened if we had tossed the incorrect food away? But besides that, great little shop that does the JJ name proud. read more

I'm that annoying customer with food allergies and restrictions, but Peter was so patient and helpful!!! Made me feel welcomed and told me all my options... Thank you Peter! read more

no matter what day of the week they can't pick up the damn phone. they also refuse to deliver. they also are closed half the days they're supposed to be open. if your staffing is that low, shut the restaurant down so a reliable business can take the building. read more

So, I'm trying to stay away from Gluten and guess what!?? Jimmy John's has an 'Un-Wich'! Same sandwich wrapped in lettuce instead of bread! Genius! read more

Love this Jimmy John's and get delivery from this location pretty often. Sometimes takes closer to 30 mins which isn't freaky fast but still pretty quick when comparing to other delivery. Will say usually have the same delivery guy deliver and he never has a pen so have a pen ready! read more

Typical Jimmy Johns. Great subs. Fast friendly service.

Friendly service and very clean. As promised, freaky fast delivery.

I will not be ordering from this JJs again. The delivery service is horrible. I had to cancel my order tonight after waiting almost an hour for my food. I finally called the store and was told that they only had one driver and he was new and they didn't know when he would be back at the store to pick up my food for delivery and that it could be another 20 minutes at least. I have had to call and inquire about my food almost every time I've ordered because I've always had to wait more than 30 min. for my food. I understand that things happen sometimes, but they should not always be late and if it will be more than 15 min. for the food to be delivered then they should call the customers to let them know. read more

Friendly, super-nice staff! Thank YOU for offering and making me a new sandwich for free when I saw your sign about sprouts not recommended for pregnant women, since I'm pregnant!! read more

This place is so slow. Easily the slowest Jimmy johns I've ever been to. It seems very disorganized.

First time there was a long wait, and the second time they were out of bread, how does a sand which shop run out of bread during lunch!?!

My favorite sub place around! Delicious, fast, and friendly. Always make it a point to try and end up here after running errands!