OK, so first of all the staff are so sweet and the bread at Jimmy John's is to die for! My boyfriend is a vegetarian and he orders the veggie sandwich with "extra hot and "and that sandwich although I eat meat is so good! They all seem like they enjoy working there and you can feel positive energy in the sandwiches they make. You can never go wrong with Jimmy John's ! read more

I order a pizza sub and $3 for a pickle the pickle was not in the bag when I call the lady said nothing she could do because Uber picked it up I said you prepared the bag not uber so how is it their fault you can come and get it I said why I paid to have it deliver Done with them read more

I visited the store located at 1723 Dual Hwy, Hagerstown, MD 21740 yesterday (8.12.25 at approx. 11:45am) to retrieve an order for pickup. I was told by the cashier that I had to get the customer's drink myself. I explained that it was not my job to retrieve the customer's drink. At that point, she proceeded to get the drink, but a white male employee inserted himself into the interaction and stated, "They are responsible for getting the drink." I responded, "No, I am not. It's your customer and your restaurant." I then stated that I would cancel the order if they refused to fulfill it. He replied, "That's fine, cancel the order." At that point, I canceled the order because it is not my job to argue with the restaurant about fulfilling an order that was placed directly with them. It is the responsibility of the restaurant staff to complete the entire order for the customer. I informed the staff that I would be writing this review and contacting their corporate office with a formal complaint. read more

Worst sandwich I've ever had in my life. How hard can it be to make a decent sandwich? Yall really need to chill with the mayonnaise. It was so sloppy it tasted and looked like it was made by my 4 year old. Actually he would have done a better job. To the owner, if you like your business to succeed then I suggest you fire the crew or retrain them on the art of making a tasty product. 0 stars highly ghetto. Would NOT Recommend. read more

Fasted I ever saw a sub made. Meat is always fresh and very tasty. They use Hellmans mayonnaise. I use the app and get free sandwiches, pickles and potato chips. The service is great. The restaurant is clean. read more

I come here consistently and have never had an issue. This past Thursday was no exception. I ordered extra veggies on my sub and they were generous enough. At other places, they skimp. read more

Recently, I was driving thru Hagerstown and really wanted a ham wrap for lunch. There are many fine fast food alternatives (Subway, Hartley, Jimmy Mikes - to name a few). Buy I had tried most places in town and decided to give Jimmy John's a try. I'll try to keep my experience brief: 1. No wraps on sale here except lettuce wraps, which may be hard to maneuver while driving. I.e., there is no bread wrap option. 2. Reluctantly, I ordered a Billy Club sub, which was to be served with LTM. 3. I mistakenly received a Veggie sub. When I told the counter attendant about the mistake, he looked puzzled. I asked him to replace the Veggie sub with a Billy Club. 4. The Billy Club sandwich (meat and cheese) was very dry, something I didn't notice until I was back on the road. Turns out, the LTM was missing from the sub, and it was like eating meat and cheese on cardboard. 5. Surprisingly, the counter attendant gave me the Billy Club sub but no napkin or bag. Not that this was the end of the world, but it just displayed inferior customer service. Epilog: I wonder what happened to the Veggie sub? Would it be good customer service to give it to the customer? Well, if they had, I would have eaten that one, which would at least be moist - probably. Jimmy John's, you just lost a costomer. read more

I keep going back thinking it's going to get better. The service, quality of food and now the added bonus of glove obsessed people, that don't properly use them. I'm okay with you making my sandwich with fresh gloves. You first and foremost should NOT be touching any non food items while wearing said gloves. If so, take off and try again. This woman flat out lied to me. She was rude. Looks like she put her thumb into my sandwich. She removed a lot of the squishy bread. Was light on lettuce and mayo when I ask for extra. (Keep in mind its only cheese, avocado, mayo and lettuce) Lettuce had brown edges, guac was all over the place. Disgusting!! I threw it away. Hopefully the owner will reach out to me, when he's back from his vacation. read more

Jimmy John's - a sandwich with lettuce and cheese - Delis Near Me - Hagerstown, Maryland

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Really friendly staff, clean facility and bathroom (cause hey, that's important too!) I love that I can get a tuna LETTUCE wrap when I'm on the road! So rad. Gotta admit I almost gave this JJ only four stars because the bathroom wasn't fun like the ones in CA! Ah well. Maybe next one...haha! read more

Jimmy John's - No fun signs in the bathroom :'( loved that it was clean and well-lit though :) - Delis Near Me - Hagerstown, Maryland

The lights were on, but nobody was home. Arriving after an epic 4,000 mile journey I wanted something easy. So I remembered hey good old Jimmy John's! I arrived an hour before the closing time listed online & on the door. The lights were on, the door was lock & no one inside. Thus I was forced to eat a burrito that almost caused the evacuation of the hotel I was staying at, when it finally exploded out of me. Thanks Jimmy John's! read more

First and last time at this location. They advertise freaky fast and this store was anything but that. They don't advertise freaky friendly which is good because it is not that either. Is it too much to ask for a "thank you?" read more

Very fast, friendly service Clean Tasty They made a mistake on one of our orders. When we pointed it out they quickly got us the correct sandwich. They then pointed out that they over charged me by 75 cents...I wouldn't have noticed it. She started to correct the charges, but I offered to take a bag of chips and pay the difference. She told me to just take the chips...nice touch! read more

Boycotting this place which ticks off DH. IF your going to charge extra for avocado on a sandwich then you best be able to not only find it but taste it! It's a bread sandwich because that's about all you taste. YES, it's good bread but shouldn't you be able to taste something besides the bread. It is the lamest under stuffed sub I have ever eaten. It's boring, over rated, over priced. Keep your extra charge for avocado! Tried this place several times. I'm out! read more

Good Big Italian sandwich ... but A bit expensive a product ... asked to substitute a meat ... ordered some add ons ...we visited this shop and one of the employee was rude when asked about the over priced. Nicole, the employee, shared I could "talk to Jimmy!". Really not needed. I asked for the manager - she share he was not in ... she would provide any information. Poor customer service ... Guess this employee did not care. Maybe another shop us better. read more

Good sub and good service. I like other sub places personally but jj works in a pinch. Affordable and quick

Miranda is the best! She helped us out when we needed a receipt re-printed out for business. We do all of our catering orders through JJ and they never disappoint. Great staff & the Manager Miranda is a saint. read more

The service was great. That's the only reason I'm not giving it a 1 Star review. We were charged for cheese, but they didn't put any on the sandwich. The avocado was barely noticeable in the lettuce. We will definitely not go to this Jimmy John's ever again. If you're coming in on the East side of Hagerstown, please take the time and travel a little further to a better sub restaurant. read more

Not sure what all the one stars are about I order delivery or pickup from this place a few times a month and I've never had any complaint about my order, delivery times or friendliness. read more

Subs are freshly made & delicious, crushed iced in the soda machine is an awesome surprise to see and makes the sodas taste so much better! Staff is very friendly the times I've been in the restaurant! Excellent variety of subs to choose from! read more

Worst Jimmy John's experience ever! We stopped through on our way home from vacation. After ordering our sandwiches and getting our drinks, my family and I wanted to sit down to eat, but ALL of the tables were dirty! All three of the employees were standing behind the counter chatting and I had to interrupt their conversation to ask them to clean off a table for us. Also, they don't offer sprouts, kickin' ranch, or sliced pickles on the sandwiches... all of which are available at my local Jimmy John's. I was not impress with this location! read more

Jimmy Johns I love to eat there! The bread makes it! the prices are great and the speed at which my sub is made is lightning fast. The Manager Megan is always delightful and a great attitude. The employees are always nice and courteous as well. I Love JIMMY JOHNS!!!! read more

My husband and I are in here every weekend because we absolutely love it! The food is fresh and your order is prepared incredibly fast. The service is really great as well. read more

Just calle for large order for office lunches I spoke to the owner he will not accommodate large order. And doesn't have 7 grain bread for large order only the crappie white bread . Too bad won't be going there any time soon. I called Quizo oreder on all wheat bread, and able to delivery on time plus the owner gave $10.00 dollard give certificate. read more

Worst delivery service had it delivered twice then they call 30 min later to say they dont deliver in the area...3 miles away.

I used to love coming JJ but unfortunately I'm now a little limited as a vegan. I wish they had some more vegetables available so I could get a substantial sandwich. I will say that the service is faster than you could believe without ever compromising quality. read more

Went here with my wife for lunch, because even though they promote their "freaky fast delivery", they would not deliver to our hotel room which was just 1.5 miles down the road from their location. So we come in and order. Its 2 pm so the place is not busy, yet somehow there is miscommunication as both of our orders get messed up. I wanted a Turkey Tom with no lettuce or tomatoes and mine had both. My wife wanted a Tom Turkey with sprouts instead of lettuce. She got that, but they left off her tomatoes. After I complained, they fixed it by taking the tomatoes off mine and putting them on hers and just scraping the lettuce off mine (instead of just correctly remaking them). After that, they tasted good, but there was hardly any meat on our sandwiches (about half of what Subway puts on). Also our supposed 8" sandwiches were only 6". Rather disappointing for what we paid for them. We won't be back. read more

I've eaten here multiple times and have never had a problem with this place. Other reviews are just super picky and did not have realistic expectations. I would recommend this shop and its sister shop across town to anyone looking for a good meal. read more

Advertised "freaky fast delivery" but couldn't deliver to me and I'm two miles away. I sure as hell hope they can delivery freaky fast when their delivery area is within walking distance. Don't eat at this dump.. Let's put em out of business read more

Very clean restaurant, staff is very courteous & friendly. I had the JJ Gargantuan with Bacon & it was delicious!! The bread (which we all know makes a sandwich) is very fresh along with the other ingredients. I will definitely be a repeat customer!! read more

The staff was friendly, the food was great, and the bathrooms were clean! The staff was knowledgeable about food allergies and made sure I wasn't contaminated by the bread. You'd be surprised how rare that is...especially in a fast food style restaurant. Don't live here but it's on a route I take several times a year and I will be back. read more

i've had food from here twice and both times i got the same thing (the #6). the first time, i went to take advantage of their $1 subs for customer appreciation day. i figured it was a good opportunity to see how their food was. i thought it was good enough to send my boyfriend a second time. he picked me up a #6, a #1 for my mom and a #4 for himself. again, mine was really good, my boyfriend liked his and my mom didn't even eat hers until the following day but she commented on how good hers was. they are simple but taste fresh. i definitely wouldn't consider them gourmet by any means but i prefer them to subway. their menu is inexpensive too - always a plus. read more

Fresh food as usual another great jimmy johns. DELICIOUS. The workers were talkative and very kind. Great music and not too loud.

A few months ago we decided to try this place despite the fact that we normally support local family owned businesses. We were very disappointed in the amount of meat on a sandwich. If you have a sandwich called the "Big John" it better have more than 3 pieces of meat on it. I am not exaggerating. It literally had only 3 pieces on it. The bread was very tasty though but very lacking on ingredients. I understand corporate like places have portions pre-measured (like Subway) but I have never had such a skimpy sandwich even at a Subway. We will not be going back and will keep our business with the family run local shops. read more

Their tuna is much better than Subway's (which is basically mayo), but the two times I've visited so far the staff had the music so loud we had to scream back and forth to place our order read more