Was in town for work and this location was near my hotel. Order a hot Italian 12". Takes a few minutes to make, but was worth it. Staff were friendly and place was clean. Will definitely return if in the area again. read more

I thought I'd try this jimmy johns again. I ordered a #5 Vito With extra lettuce, cucumbers . What I got was less lettuce than I've ever had NO CUCUMBERS AT ALL. The other sandwich I ordered Was a turkey and tomato with NO MAYO BUT WANT MUSTARD. What I got was a DRY SANDWICH NO MUSTARD, nothing. The guy was typing i thought I would have received what i ordered this time but NO I did not!! It's such a simple thing, not sure why they can't get order CORRECT?? read more

Been to this neighborhood location numerous times over the years; however, it appears that there has been a general decline in their freaky fast promise, customer service, and accuracy of order. The past couple of times I've gone I ordered ahead per usual through the app, but still had to wait 5 to even over 10 minutes to receive my orders. This latest episode had them calling my phone to tell me they were out of roast beef. Mind you this was 6:30 in the evening. The previous time they gave me a wrap instead of a sandwich. Sandwiches were not cut in half as requested either. At least they called to tell me, which I can appreciate. I really want to keep supporting this JJ, but they're making it more and more difficult to do so. read more

My sandwich was fresh and tasty, however the person taking my order wasn't friendly. I wanted to substitute one of the meats and was told I couldn't, them I was told I could, but there would be an up charge. What kinda crap is this? Your advertisement says customizable. read more

Went thru drive thru and requested 3 sandwiches. 1 bootlegger club and 2 Country Club on wheat. They ran out of wheat , only had 2 slices for 1 sandwich. I took what they had. Came home, got 2 Hunter's Club sandwiches instead of Country Club and none of my sandwiches were cut in half as I had specifically requested. I called the store and asked to speak with the manager and was told there was no manager on duty so I talked to someone by the name of Anna. Anna had a heavy Spanish accent and I couldn't understand what she was saying and she had to keep repeating asking me what the problem was. I went back to the restaurant to return wrong items and try to resolve this, once again, no wheat bread but I was told that they have white bread instead but I got French bread which is not what I wanted. No apologies, no customer service at all. The other staff, Naliyah was condescending and said if I wanted the wheat, come back tomorrow. Incidentally, Naliyah was the one who input the wrong order. No one at this location cares about what happens or cares to make things right with the customer. Your staff is giving Jimmy John a poor representation of your brand!!! read more

I should have looked up these reviews before even giving this Jimmy John's location a chance. Pulled up to the drive thru and sat there unassisted for 5 minutes, before deciding to pull up to the window. After 2 minutes a guy opens the window and tells us that he's the only person working and we should've kept waiting at the speaker until he got to us because he was busy. He clearly had a bad attitude and did not care for his job. I explained that there was no way of knowing he was the only person or that he would eventually get to helping us. He said "you should've kept waiting" then continued with the attitude and said "you don't have to eat here". I replied with "you don't have to work here" and he quickly closed the window and walked away. Needless to say, we went elsewhere and will not return. I can clearly see why they have such low ratings. It's only a matter of time before they get shut down. read more

Not even close to what I waited over an hour for just the most incompetent staff I've ever encountered and there's been several attempts to eat their that failed all the other locations I've been to have been fantastic it's a disgrace of a business and I would be downright ashamed to claim it as a business owner read more

Worst jimmy john's. Never have bread, always makes you wait forever before speaking to you, on the phone while working. Terrible service

Do not come here. There's inevitably something out of stock or wrong with an order every time I have attempted to eat here. To run out of bread, which is your specialty, is insane. Do not waste your time and money here, just drive down the road to a different location. read more

I would give this place 0 stars if I could. Just ordered a #12 and it was all mayo. 1 piece of everything, tomato meat cheese. Even my dog didn't want it. read more

We have always enjoyed patronizing this location of JJ, however, this was the first time that the sandwich that I shared with my husband was not prepared well at all. I could tell that the young man was new and was trying to do multitask, however, he fell short on making our sandwich up to normal, good standard. The sandwich was very sloppy and the meat didn't appear to be all of the items. The turkey which is my favorite was all broken up and obviously missing pieces. As I leaned over and watched him fix my sandwich, he seemed confused and not sure if he actually got all the packs of meat needed for the sandwich. He also had a hard time getting the mean off of the pack which may have resulted in the meat sticking to the pack and some of the turkey being left on the pack or dropped on the table. The sandwiches in the past have always been consistantly made with all the meats included and looking neat but this time was not the case! The young woman started the sandwich and was very good and obviously experienced but things went downhill when she moved the sandwich along the table for the new young man to finish it as she started another order. The bread was not as fresh as usual this time, either. Overall, I did not enjoy my sandwich and my husband also commented that the sandwich was not as appealing as in the past. Separately, it appears that the meat has been shortened in amount for each sandwich, which makes it not a good value for the sandwich. I'm not sure that I will go back to this location and especially not during the holidays when there are likely more new staff that need better training. What I liked best about JJ in the past was that the bread was always very fresh and the meat was a good quality but now I am not sure if this is the case. Workers are always very friendly and professional! Restaurant is very clean! read more

Today I came here for a sandwich and when I walked in they told me that I couldn't order due to them being short handed. I had to leave and then I went to their drive through and their menu looks off and dark. Just pitiful of a business. read more

This place is filthy!! Do not eat here you will get sick. I don't know how this place hasn't been shut down. Theirs a roach and cricket infestation that's why you can't go inside most of the time. Their soda machine is literally covered in mold, black specs can be found in every drink! Stay away read more

Jimmy John's - Roach/cricket infestation - Sandwiches Near Me - Missouri City, Texas

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Not freaky fast more like it! Not only did I wait almost 2 hours not an exaggeration but wasn't contacted which normally if order is running long or behind it has happened in the past with Jimmy Johns but when I did call a hour in I was told it was headed out then a hour later my order shows up and of course two of my 5 sandwiches are incorrect Very poor customer service Jimmy If I didn't have to feed my kids that just got out of school all these sandwiches would have come back I know yelps really don't bother chains like this but I hope someone sees this and something is done dang and I like y'all bread now I gottta hit up Jersey Mike's read more

5/24/19 5ish There are like 10-12 open tables on a slow afternoon and none of the tables were clean. This place is dirty, you don't even want to come over here. Dont even ask me about the restroom. read more

Jimmy John's - This place is dirty. All tables were dirty and not even a busy place to eat at. - Sandwiches Near Me - Missouri City, Texas

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The drive thru is now open again and the service has definitely improved. Changing review to 4 stars.

Service was amazing. JB AND BILLY helped me tremendously. Even though I messed my order up online. They helped me get it together without being upset with my mix up. 10/10. I'll be back tomorrow for dinner as well. read more

I know it's just a Jimmy John's but goodness gracious these folks are nice. My order is always correct and, of course, Freaky Fast. Always get the pickle! read more

The food is a 5 but this place has really gone downhill. The poor employees continue to put out great sandwiches amid the chaos of broken intercom systems, credit card machines not working, it's always something. This was my 4th bad experience in a row as they asked me to pull to the adjacent parking lot to wait for my "call ahead" order. #1 the microphone didn't work at the drive up, I pulled up to the pickup window - my call in order wasn't ready. I give them my credit card and they can't process it, because the machine/computer not working. My food is eventually delivered to my car and I'm told my credit card would be back shortly.......My credit card was delivered by Chad the on-staff manager. He was very polite and apologetic. I wish him luck with his "new" assignment. read more

Awful experience in every aspect. Walk in and 6 employees look at us with zero acknowledgment or a hi. Stood there about 5 minutes, then a guy comes up annoyed and says "you ready?". I nicely told them I wanted a meal with a giant sub, chips and drink then was told to repeat myself so I did. Didn't get the meal so when I asked for the drink, he then told me just said he rang me up for chips. Every table is dirty, and while we are sitting another coworker walked in and then the staff became lively "OH HIII". Worst store and service. Actually made a Yelp just because how bad it was. Was about to walk out, wish we did. read more

The service is awful. The slowest jimmy johns location I have ever been to. Had pre-ordered in app prior to arriving 13 min later and still had to wait 20 min after arriving for my sandwich. Then my sandwich wasn't correct and it was soggy. Worst location ever! read more

This place NEVER has bread! Ive been at least 6 times and they either have no bread or they can not take credit cards and want cash only. Sounds to me like some lazy workers. MANAGEMENT needs to come check out this place soon or just close it down. read more

The staff at this Jimmy John's is always so nice! I come here multiple times a week for a healthy & affordable lunch and am always greeted with a friendly face and conversation. The food is always great and you know what to expect unlike other chain sandwich places that might be great at one location but terrible at another. read more

Sorry man= an hour for sandwiches and priority to drive through customers isn't the best solution I know being under staffed is a thing, but there is a certain level of service you have to maintain. So call in extra help, hire some partime help. Management should do better. Will allow this place to close if another place that does better replaces it. Sad. Ridiculously slow service read more

The employees here were so incredibly rude. They didn't even have the decency to offer us a bag for our food. This was my first time at this location and it will definitely be the last. read more

They get 3 stars only cause the sub was good. The service sucked. They had no napkins out. The cashier acted like she wanted to be anywhere but at work. I mean I get it. I know the part time minimum wage gig is not ideal but still ... do your job. They are also a bit on the expensive side. They charge you for things I don't think a sandwich shop should ... like pickles. read more

Jimmy John's - Sandwiches Near Me - Missouri City, Texas

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This location has really gone downhill .This is the second time I've been there after 8pm in the drive thru and was told they were out of bread . I commented "how is that possible you're a sandwich shop" and I was told "were out because we sell sandwich's ". they are open till 9pm and I felt they just didn't want to make a sandwich so they could get out of work. This doesn't happen at other Jimmy John locations. Management should train employees customer service and making sure they have enough supplies. I will not return to this location. read more

This JJ has been good for having a drive thru in the past... HOWEVER, today at 11:45am, they were PAINFULLY SLOW. It took me 18 minutes from the time I placed my order at the speaker till I actually was given my order at the drive thru window. They were NOT Freakingly fast today at all... read more

Rude drive through person. I was just wearing a black mask and had a black sweater on. The drive through person he had the nerve to ask me if I just came from a funeral. No,... but I shared my mother had just passed away from cancer. He kept going on and on about it. At first I thought he was joking, but he was serious, telling his coworkers to get a load of me in my mask?! What... He had on no mask or gloves. None of the workers. He proceeds to make me feel bad about why I am wearing a mask. Shouldn't he have worn one and gloves making sandwiches during COVID. Makes me sick to know I bought food for my family. I'm throwing it away: waste of time and money: zero stars. This location is terrible. Go to the one in Town Center. read more

Called the store this evening to place an order because google shows it being open until 10pm. Some rude man answered the phone "JIMMY JOHNS WE ARE CLOSED STOP CALLING" *CLICK* wowwww.... he could have just as easily explained in a polite way that you all were closed. I can now see why the ratings at this location suck!! read more

I ordered on the JJ app today for lunch, a Pepe and a bag of chips. I ordered my food at 11:15 and I didn't receive it until close to 1:10 - which was ridiculous it took 2 hours for a simple order like mine AND my work location was super close to the JJ store. Not only did it take forever, they didn't even give me my chips. I was VERY unimpressed and disappointed. read more

I love that there is a drive thru, even before Covid19. I don't always want to get out of the car to get a sandwich or pay for delivery. The service has always been good for me. My orders have been correct and the staff polite. read more

I will start this review by saying that my wife did not look at the receipt or check the order when she received it at the drive-through window. Had she done that, she could have fixed the problem before she left. That said, this is the third order over the last few months that has been messed up. You have to go back with the order to exchange it and today we were busy working in the yard and it was not practical to do so. I decided to call and speak to a manager. I spoke with Nate, who said he was the manager. I explained to him that our order was wrong. My wife ordered a wheat hoagie roll and the sliced wheat bread on our sandwiches but both were white bread. The condiments were also wrong. Our order taker was Thomas. Nate did not apologize or seem to have any remorse over the bad order. He said Thomas merely entered the order he was given, and that perhaps the wrong order was conveyed to him. All I can say is I prefer Subway over Jimmy John's and my wife preferred Jimmy John's until today. She has learned and we will now patronize Subway when we want sandwiches. Make sure you check your order when you get it at this location as they seem to have a problem entering things correctly. This is not the way to run a successful business. I gave one star because at least they got the drinks right. read more

Jimmy John's - a drive thru receipt - Sandwiches Near Me - Missouri City, Texas

This place is consistently getting worse. They have people on the drive thru window who are not trained in customer service. They never have the sliced wheat bread thats on the menu and never offer a concession. The person on the drive thru window is alway dry and short. read more

The wait is super long in drive thru. They took 15 mins just to take my order. I don't understand why the management does NOT a sense of urgency to train the employees well. read more

This is by far the worst Jimmy John's location I've ever seen. Been a few times now. They are extremely slow and not friendly. And this time they had no ice! read more

They "ran out of unwich". You know what kind of Jimmy John's runs out of unwich? It's one of two kinds. One where the general manager doesn't know how to keep up with their produce orders (destined for failure). The other, where the employees hate their job so much that they're willing to lie to customers and say, "oh sorry we rAn oUt oF UnwiCh" even though everyone knows there's more lettuce in the back. And even if they just didn't know how to make more unwich, that would be just as bad. Cuz in order to be a real manager you should be fully capable of prepping unwich. And any franchise that runs their nights with fake managers......is a fake franchise. Inconceivable. I gave 2 stars because the sandwich was alright even if it was on bread. read more

They got my order correct, and it was perfect. They even gave me extra napkins incase my drink fizzed over (it did not). Which was very thoughtful in my opinion! read more

Never again will I repeat the mistake of going to this particular jimmy Johns. This is the third time they got my order wrong.

Absolutely horrible location. It's obviously been ignored by the franchisee for quite awhile to be this bad. B health rating in the window to 4 painstakingly slow employees who just didn't care. It's so bad that I will make the extra drive to Sugar land just to avoid this location in the future, never again. read more