Service was fast, and there were several "hellos" when I entered, as I usually hear. I frequent Jimmy John's, but I will not be back to this one. My sandwich was average compared to the other Jimmy John's I go to. My cookie tasted stale. I approached one of the male employees (no name tags) and tried to explain that the cookie didn't taste fresh, but his "Gourmet Sandwich Maker" title was apparently the reason why I couldn't possibly be right. He was arrogant. I couldn't finish explaining when he interrupted and said "it's impossible for the cookie to be stale, we just took them out of the freezer this morning and we switch them out twice a day". Well twice a day is hard to believe, but regardless the cookie tasted stale and I guess my opinion meant nothing in his expert mindset. Shortly afterwards, I saw him explain to the supervisor what had happened. The sup didn't bother trying to correct the situation either. For this young man I will add, arrogance is a career killer. Sure, JJ is unlikely his career path, but he needs to learn before he tries moving on. This is how arrogance will hurt your career- You will be so convinced that you are right, you will dismiss the opinions and suggestions of others. You will cut people off and push your solution. Even if you end up being right, repeatedly cutting off others is disrespectful and says, "I know best, so don't even bother telling me what you think." Over time, people around you will be quiet. I was never offered another cookie, a refund or even an apology. Mediocre food and arrogant employees will keep me away from this Jimmy John's and this is why they end up with only two stars. read more

Jimmy John's - A small corner space for this JJs. - Delis Near Me - Rapid City, South Dakota

I wish i could give 0 stars all of the employees are so rude especially the young girl in the drive thru with the piercings. Horrible experience every time i go read more

Super appreciated last minute addition to office potluck! Saved our bacon! Thanks!!!'

I've been here five times. The first, they were out of turkey, which is fine. The second, it was closed hours before the posted hours said it would be. Third, again closed much earlier than it should have been. Fourth, again closed too early. Fifth, they forgot avocado spread on my order, and were somehow still out of turkey. In short, I've never received what I wanted from this place. By contrast, the Jimmy John's by Baken Park is much more consistent. read more

Terribly slow, out for delivery at 1:10 and didn't arrive for 40 minutes! Sandwich was ok at best.

While the facade and the interior look identical to most of the Jimmy Johns built from 2010 to 2013 the employees here make the experience unique. As we walked in there were multiple employees who acknowledged us either verbally or with eye contact and a smile. Then the order taker asked if we'd been there before and when we ordered a sandwich he confirmed each ingredient to ensure we'd get exactly what we wanted. After hundreds of JJ visits across the US I've never had such an enthusiastic and friendly employee. And the sandwich makers were friendly too and those people rarely talk to customers. The sandwiches were great and when I asked for extra lettuce I got plenty. Cold meat and cheese on warm bread. Good stuff. While we were eating the customer flow slower and multiple employees got to work. Sweeping the floor, dusting the pictures and menus, and cleaning the nozzles on the Coke fountain dispenser. Most stores would just stand around and wait for the neext customer to wander in. I hope when I'm back in Rapid City I get to head back to one of the best Jimmy Johns I've ever been to. read more

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My wife and I were on a road trip needing some food so we decided to stop by for some food because it says their drive through closes at 10:00. We go up to the window and wait for a minute then try to talk into it and no answer. We then pull up to the window and see some kid that works there just walking around with earbuds in listening to music. The store clearly closes at 10:00 but my guys said nope we're closing early tonight. So unprofessional. read more

Worst sandwich ever purchased . At least 2 day old bread, a pinch of lettuce , 2 slices of tomato that were the size of a quarter, they must have waved the knife with the Mayo close to but not touching the bread, 1thin slice of ham + 1 thin slice of cheese. would have been better going to Walmart to get premade sandwich. JimmyJohns just moved down several spots on my list. UN-HAPPY CUSTOMER read more

Google maps says they close at 10, went at 8:30's and they're closed. Furthermore, i asked for no jalapeños last time i came to this location, and they put them on anyway, which very much messed with my stomach. Would not recommend, go to a different location. read more

Visited this store on the 16th of November. As always these gourmet sandwiches are delicious. Came all the way from San Diego, California to try them. Good job to all that were working that day. read more

Super fast super good. Best tuna sub in town. Clean, friendly staff had my sub out before I could fill my drink. Not to mention one of the few places that didn't panic and close over a few inches of snow! read more

Happy with the level of customer service here. Ordered two subs, a giant #5 (leave bread in, cut in half, add peppers) and a plain slim turkey. After ordering, went to fill my drink. As soon as I noticed ice was out, someone was there to refill it, so they seem to be on top of restocking. Sandwiches were ready shortly thereafter. Asked for some mayo packets and headed out to eat at a nearby park since it was a nice day. Everything was prepared accurately and dining area appeared to be relatively clean with plenty of available seating around noon on a Friday. Thumbs up! read more

Horrible customer service never had I ever received such poor customer service and blatant disregard for what the customer wants, I called to let them know my order was made incorrectly and didn't give many solutions on how to fix my sandwich, I ordered an Italian by the way very dry and flavorless, if I wanted some dry bread and meat slapped on I could've gone to which Wich... subway would have been a blessing ! read more

I HAD FOOD POISONING due to the #13 veggie sandwich... If the veggies already caused me food poisoning, I don't even want to imagine those that have meat or fish.. read more

I love this store. It is my favorite out of all the RC stores. I go through the drive thru with my dog and they are so nice to him! However, please bring back the sprouts!!!! read more

Very disappointed in Jimmy John's. All of their commercials talk about how they deliver. I live 2.2 miles away and when I called they informed me that was too far for delivery! If I lived any closer I would get it myself and not play delivery charge. If their main selling point is delivery they really need to up their delivery radius or change their slogan!!! read more

Fast friendly and tastes great, what more could you want! We live near this place and depend on it for on-the-go situations. Their drive through is never longer than a couple of minutes and the food is always great. Thanks guys for being awesome! read more

Worst customer service ever. Ordered a Turkey & Cheese sub with mayo. I paid and was given a turkey & cheese dry. I asked for mayo and was promptly told that it was against their rules to add mayo to this sandwich and he could not help me out. The guy refused to put mayo on it, even though I had already paid. A deli that can't put mayo on a sandwich!? What's wrong with this scenario? I will not be back, there's a Subway right down the street that will put mayo on your sandwich all day long. read more

This place is dope. The employees are awesome, especially the drivers. The food is A1 and the atmosphere is incredible. If I could eat here for breakfast, lunch and dinner everyday I would. Best Sandwich shop in the country. read more

dude the comerculs r rite they git her fast I cant bellyve it the fuud is to noch o the waiteress is un belyiviebley sexi for rapid I cud say she was bot 350 lbs so she gave hand jub good I was Hurd if ny body want purn visite purn hob .com top noch stuff and greet qualyti so go check out jimmy johns for average sandwiches btw they don't deliver that fast they are average read more