I have used Jim's service 3 times in the last 5 years. Once was simply a checkup since I bought a new house and wanted the ok. I was told then that the capacitor would probably need to be replaced in the next year or two but otherwise all looked ok. I bought and replaced the capacitor myself a few weeks later. $20 part and takes 2 minutes to replace.
This year first my refrigerant went out. They came out the next day and refilled it and the bill for that was between $200-300. I'd have to pull out my checkbook to see exactly how much. I don't know the current cost for that service so I shrugged and went on about my life. That's the life of a homeowner.
A month later, beginning of July, my motor started a loud squealing. A quick google search told me that when an a/c unit starts squealing it means one of two things - either the belts bad or the bearings in the motor were going bad, and that means the motor needs to be replaced. Since I don't have a belt it was the motor - common sense at work. So I called Jims again and they came out the next day. By then the ac wasn't working to cool the house anymore so I shut off the power to it. They showed up just before 5pm. I had to call around 4 to make sure they were coming at all since I never received a call confirming an appt that morning. They stayed for 5 mins and replaced the capacitor and said goodbye. I was unconvinced that the problem was solved. But since I didn't have a hvac degree I took their word for it. The house didn't cool down very well but I thought since it was over 90 degrees in the house maybe it was just taking a very long time.
By the next night I realized the house was hot and went outside and what did I see? An ac unit running but no motor spinning. Yay. Not trusting Jims any longer I ordered the motor with overnight shipping (approximately $200 total) and replaced the motor myself. The whole replacement took 30 mins, two tools, and two zipties.
I've since received the bill for the capacitor I DID NOT need and that bill was $200.41. They charged $60 just for the capacitor. Remember when I said I bought my own for $20? Yeah, not happy.
Though this information has zero bearing on my experience I thought I'd include this little tidbit, I'm a 40 year old single mother.
So I'm editing my review because now I'm even angrier. I paid my bill and a few weeks later got another piece of mail from Jim's a/c. In it was my check and the statement with an apology. It didn't solve my problem but it went a long way to soothe the irritation. Who doesn't appreciate someone apologizing even if they didn't personally mess up, right?
Well now today I get a new statement with PAST DUE on it and a late fee. Saying I'm not happy would be a gross understatement read more